Limited food options. I dont like chicken or even fish but that’s the only option. Sad to say not impress
Clean modern comfortable. Food could have been better, I only ate breakfast I wish they wouldn’t wake sleeping passengers who would rather sleep through dinner. No tea or coffee for breakfast
Food was terrible , uncomfortable seats, WiFi did not work, will never fly Singapore again.
Really great service throughout and the food was really nice. I can highly recommend thank you very much.
Never book through Kayak. They can offload booking to third parties that are completely horrible.
Kayak really screwed up by offloading the booking to a third party. They were completely inept and caused a bunch of toil. I will never use Kayak again.
I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.
It was okay. I feel that Singapore Airlines isn't as good as it used to be but it's still not bad
I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
They ran out of the second choice of food was stuck with fish
The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.
Food isn’t hot, seat is too tight even for a person weight 120 lbs.
The service was better on this flight from the long haul one, but still very poor from The Cathay Pacific of the past.
Seat is too small. Food selection is limited and often ran out of selectable item.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
Frequently flyer number should and could have been put on at the time of booking as I gave the number when booking.
Very attentive crews Flight was very smooth and safe Only little disappointment was the slight delay of departure (~30 minutes ) which rarely happen with CX flights
Missed our flight with Cathay due to late Westjet plane and chaotic Toronto airport. Had to clear customs get bags and re check bags in an hour. Did not make it got lost not clear signage with bag drop off. West jet only allowed 1 checked bag for this international fluid. Cathay checked my second bag for free.
The crew and the food were excellent. The plane was kept quite clean.
I think it is much better than the flight I flew from Sydney to Tokyo.
Boarding was effortless, the food was outstanding, the seats in Premium Economy were extremely comfortable, and the staff and crew were excellent.
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
We had a medical emergency, needing to get to an emergency room upon landing at LAX. I let the back flight attendants know the situation. One, David, contacted the pilot, who made arrangements for EMT's to be there when we got off the plane. They went above and beyond for us. We didn't have to go through customs, as a customs person came to us and checked us right at the exit of the jet way. Another wonderful woman, a United employee at LAX, perhaps a customer service liaison, took care of our luggage situation, as we weren't going to make our connection to Bozeman. When we came back to LAX to see when we could get a flight to Bozeman, the personnel are very accommodating and booked us on the next flight out, and assigned good seats. It was a horrible flight, physically, from Sydney to LAX, , but the professionalism of all involved was excellent! We are very grateful fir the way they all stepped in and helped during a very unpleasant medical situation. Thank you!!
PREMIUM ECONOMY - excellent !Brilliant new plane. Excellent tv catalogue. Good food. Good communication and service from all friend Australian crew. Good communication from captain. Best travel experience in years.
Very good overall. However, your choices of free movies was limited and there was no music Channel???
I couldn't hear all of the announcements. It was nice when they put them on the screen.
This was the worst flight I’ve been on. Getting on the plane where is was 30 degrees outside was hotter on board cabin must’ve been 33 degrees. This is a health hazard. They cannot be doing this to save on fuel. People could die from this!!. Fans and a/c was, off entertainment was off. Poor excuse given. Crew made the excuse that the system didn’t have enough power. They basically were operating on one engine to save on jet fuel till 3 hours later on cruising altitude and they then started the second engine. And finally the cabin was cooled. On a 7hour red eye flight this made it so uncomfortable and impossible to sleep.
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
The connection between LA and Atlanta was too much stress
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
Flight attendants did very well, they were all friendly and very helpful .
The check in staff were fantastic. So so helpful and nice.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
Excellent service from check in/ bag drop counter staff to flight attendants. Food was great. Seats are nice. Excellent airline.
I like the pleasantness of how courteous and friendly and helpful everyone is
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
