Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Wonderful Premium Economy experience. Felt as good as Business Class for food and entertainment. Comfortable sleeping too
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
Can’t complain Only downside was the Kiosk passport check and customs clearance at Melbourne. When will they improve that service🤔
Everything I was good except food quality is very poor
Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done
Premium economy on Emirate A380 is simply the best non-business class product. In fact its probably better than many business class if the seat isnt lying flat. The food and service is close to perfect!
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
It was excellent in all respects. I don’t think it needs any improvement
I had to stay in the airport 15 even with a hotel reservation..i was refused to inter to qatar cuz the hotel was outside the airport. They could have offered a solution. It was really exhausting for me and my family.
Overall experience was OK. Seats were truly uncomfortable for such a long flight. Food quality was mediocre at best. The staff was great though!
The staff at the check in lied. I requested aisle seats he said he gave me aisle seats. In actuality he only gave me aisle seat for 2 hour Karachi to Doha flight. From Doha to Dallas flight he gave me middle seat .
Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.
Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
The connection between LA and Atlanta was too much stress
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
The back of the chair - premium economy could not move back - not worth the price
It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend
I love flying Chinese airlines in general but China Southern is probably the worst of the lot. The service is poor and food is below par.
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.
