Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Brisbane
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Scores according to KAYAK customer reviews
Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Pros: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Cons: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
Cons: "the seats are not reclined, not comfortable at all"
Cons: "My experience overall is fantastic"
Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"
Cons: "Less announcements to interrupt the entertainment."
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Cons: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Cons: "Old man next to me couldn’t keep his arm on his side."
Pros: "ANA did great on everything I could expect from a flight."
Cons: "All was 100%! Thanks!"
Pros: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Pros: "Food and services"
Pros: "Comfortable seat space and food is great"
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Pros: "Their service"
Pros: "The crew are so courteous and helpful."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Pros: "crew from the check in to airplane very good"
Pros: "The time is on time ."
Pros: "Staff are super kind."
Pros: "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
Pros: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Pros: "Very good experience with ANA."
Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Cons: "The VOML food"
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Cons: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "The food on board was great! Crew members were friendly!"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Over all service was good."
Cons: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "Excellent in every way"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Excellent service"
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Cons: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Pros: "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
Cons: "Food and entertainment options"
Pros: "Everything accept the food selection."
Cons: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "Crew is attentive to our needs"
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "Old plane. Technology didn't work"
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Very comfortable. best airline I flew on overall and was first time ."
Cons: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Cons: "1 hour delay of departure"
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Pros: "Food, service"
Cons: "Way too cold"
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"
Pros: "everything good"
Cons: "need new toilet"
Pros: "All of services, food, Language, clean air even so beautiful ~~"
Cons: "So nice and beautiful wearing also food is very good"
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Great service"
Pros: "It was good"
Pros: "Crew members were very friendly n helpful."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "Everything great personnel"
Cons: "The crew was rude when asking me to window shed."
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Pros: "Not much turbulence"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Personal TV"
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Pros: "Friendly and approachable"
Cons: "The video screens need to be upgraded"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Pros: "Great food!!"
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Cons: "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
Cons: "There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight."
Pros: "great service, great food."
Cons: "I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though."
Cons: "Plane was 3+ hours late to depart from San Francisco to San Diego on Christmas Eve. Flight attendants could have been much friendlier. Although it didn't apply to me, I didn't like the manner in which the heavyset female flight attendant asked people to store their items under their seats as we were arriving in San Diego. She was very grumpy. Not polite. No smile. Very bossy. Her poor attitude was definitely not necessary. Alaska can do a lot better."
Pros: "Great food. Nice seat. Easy check in. Nice crew"
Cons: "The guy behind me could have blown his nose instead of sniffing the whole flight"
Cons: "Was not able to board"
Pros: "Seats are comfy"
Cons: "Food is the worst out of many other airlines"
Pros: ""Transfer crew' got my luggage from another airline and transferred to EVA while I rested comfortably in the nearby business lounge; walked straight on board business class without breaking stride; seats recline nicely and I slept 7 hours of 11 hour flight."
Cons: "Fish was only meal option on one leg. I realize that's probably fine for your Asian customers, but you might consider a simple pasta as a second choice. There is an extra level of service in East Asia that is much appreciated by a weary traveler (6 weeks across Russia). Please don't ever loose it"
Pros: "Crew is very friendly! And overall plane was clean."
Cons: "Better control of rude/upsetting passengers around."
Pros: "The crew and food was great. The legroom not so great."
Pros: "Everything except the food which is mostly chinese."
Cons: "They could add some variety into their menu which is mostly chinese"
Pros: "Leg room of seats is spacious"
Cons: "Depart on time"
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "Efficient boarding and crew."
Cons: "Food not the best."
Cons: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Pros: "Leg space was adequate---not cramped. Friendly crew members."
Cons: "Would have liked more choices for movies/TV."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Very good service. Good seat legroom. Shiite connection wait time."
Pros: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Cons: "Would like a meal schedule so that sleep and snacks could be better managed"
Pros: "Departure time"
Cons: "Meal was not good at all."
Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Cons: "I was told to stop watching movies when we were descending. I was never asked to do that with other airlines. If it is due to safety issues, I would appreciate they informed us why we can’t watch the airline movies"
Pros: "Good Service"
Cons: "It had a delay, but not too bad"
Pros: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "Flight was fast and the staff were friendly."
Pros: "Very professional and efficient Crew as always, horrible seat comfort,"
Cons: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Cons: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Cons: "The seats were too close to the rows in front and back."
Pros: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Cons: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Pros: "I like the food. And also the great crew! very nice and always smiling."
Pros: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Pros: "Great food"
Cons: "Not enough movies for selection"
Pros: "the attentive service...quality of the airplane...food was excellent...lots to watch on the in flight media monitors"
Cons: "wasn't offered cocktail service...had to inquire"
Pros: "On time. Overall OK"
Pros: "Crew service"
Cons: "Entertainmen not too many"
Pros: "The breakfast was excellent!"
Cons: "I didn't like the checking in and out of the loading area to use the restroom and get coffee etc..."
Pros: "Overall good flight. You get what you pay for. Staff was wonderful."
Cons: "In flight entertainment could have been a bit better, but other than that it was a good flight."
Pros: "food and entertainment was great"
Cons: "someone puked Dx"
Pros: "I flew business class and the staff was attentive without being overbearing. I would fly EVA Air again."
Cons: "40 minutes late on boarding time"
Pros: "Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!"
Cons: "In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help."
Cons: "Food options & giveaways for kids we're not the best. Had better ones with other airlines."
Pros: "Seats were nice and plane was clean"
Cons: "The ticketing agent assured me that he would handle my bag. When I arrived in Taiwan, I did not receive my bag. I believe my lack of Chinese and their weak English contributed to this problem."
Pros: "Feel safe and easy to change the flight"
Pros: "We were very pleased with the seating for our long-haul flight. Male 6'2"/230lbs and I had plenty of room to stretch out. Entertainment options were great (plenty of free TV, movies, games in the in-headrest system) as well as reasonably priced WiFi ($21.95 USD for 24 hours, which continues across multiple flights - downside is it's one login at a time, pricey if you have multi users). Food was hit or miss. Generally there was enough of it, but leaned toward Asian-style, which is not always appetizing to western palates (ex: seafood in tomato gelatin). Western options were generally available."
Cons: "The crew never went through to pick up garbage - only collecting the food trays once after meals. Had to chase them down to get rid of cups, napkins, etc. Cabin was a bit warm for my liking. Food (see pros)."
Pros: "The same as what we experienced from Manila to Taipei."
Pros: "The special attention given by their lead attendant Chu, and her staff when I asked if I could get a low sodium meal. She and the other attendants are very attentive, making sure I'm Ok. Excellent service!"
Pros: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Cons: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."
Pros: "crews were nice"
Cons: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
Cons: "The crew should be more kind."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Pros: "Vegetarian oriental meal was good. Movie selection was good."
Cons: "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."
Pros: "The flight was delayed from sfo to Hongkang. Very disappointed."
Cons: "My seat would not recline."
Pros: "Delayed. Late notification of delay. No text notification of delay."
Pros: "Entertainment was OK, but no wi fi offered."
Cons: "I AM FURIOUS VOYAMA SPELLED MY NAME WRONG 'RUSSELLG" CONNECTED AS ONE WORD RATHER THAN "RUSSELL G EWALD." WHEN I FOUND THIS OUT A DAY AND A HALF BEFORE MY FLIGHT, THEY REFUSED SAID NO CHANGE CAN BE MADE LESS THAN 48 HOURS IN ADVANCE. I WROTE FOR RETURN FLIGHT WEEK IN ADVANCE AND WON'T CHANGE IT"
Pros: "Efficiency and on time takeoffs."
Cons: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Pros: "Food was amazing"
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "Food was mediocre and passable."
Cons: "Rude behavior of Cathay Pacific Staff"
Pros: "Very civilized flight from start to finish."
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "Boarding was swift"
Cons: "Crew was indifferent and cold in their service. Food was mediocre."
Pros: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Cons: "Would be amazing to have a little more room in the economy seats!"
Pros: "On time. Got an isle seat."
Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
Pros: "Modern flight and silent Large monitor"
Cons: "Uncomfortable seats Degraded quality of food and drinks"
Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."
Cons: "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"
Pros: "Smooth flight and I sleep well, excellent service , it was a long flight but can’t complain ,"
Cons: "I didn’t like that I was seating next to the toilet coz I can smell when someone is using it"
Pros: "Upgraded to business"
Cons: "I didn't like their foods specially fish & chicken made me nausea"
Cons: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
Pros: "the service"
Cons: "food no to much"
Cons: "Food options"
Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"
Pros: "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
Cons: "Pls see above comments"
Pros: "Decent crew"
Cons: "Bad food"
Pros: "service and comfort"
Cons: "Got stomach ache after eating the food."
Pros: "Good crew"
Cons: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
Pros: "The staff on Cathay, as always, was wonderful."
Cons: "The plane was extremely outdated - I felt like I stepped into a time capsule and somehow made it back to the late 80's. The seats were hard plastic, 21st century headphones didn't properly work because their inputs required two jacks instead of the now standard one, half of the seat belt had what can only be described as a fun noodle attached around it, and instead of the seat back reclining the actual seat just slid outwards, making you slouch instead of recline. While the staff was lovely, I honestly can't believe airplanes like this are still in commission. All it was missing was an ash tray in the arm rest."
Pros: "service was good, on time , food good, alll in all will fly u again !!"
Cons: "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
Pros: "I do however appreciate that the plane did wait for us"
Cons: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"
Cons: "Really uncomfortable seats"
Pros: "GOOD !!!"
Pros: "I love the hot meal they serve."
Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"
Pros: "Easy check in, and a pleasant flight! Thank You!!!"
Pros: "Food, games attendants were helpful"
Pros: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Cons: "Nothing - it was a good flight."
Pros: "The service"
Pros: "the plane had excellent entertainment and a port to charge your phone."
Cons: "no issues at all on this flight."
Cons: "The food was simple and not enough for Cathay Pacific standard"
Cons: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."
Cons: "Way cramped"
Pros: "Window seat on my own. Landed early."
Cons: "Direct flight to Melbourne."
Cons: "Qantas is always delayed leaving"
Pros: "Dear ok"
Cons: "Some of the Crew attitude could be better"
Pros: "On time"
Cons: "No inflight entertainment available."
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Cons: "Always a pleasure to fly with qantas"
Cons: "The seats were too narrow and uncomfortable"
Pros: "The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys."
Cons: "Nothing much. I have long legs so it's hard to get comfortable enough to sleep."
Pros: "The service was really good"
Cons: "My bag was broken when it came off the plane so I wasn’t happy about that."
Pros: "Service fantastic"
Cons: "Food was a bit ordinary but on a short flight understandable"
Pros: "We eventually got to our destination safely although very stressed"
Cons: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
Cons: "No complaints"
Pros: "Boarding was very efficient and on time - flight was exceptionally smooth and arrival in Brisbane was 45 minutes early - keep up yjr good schedule"
Cons: "Not much to mention at this point - all good"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "Complimentary Inflight drink and the effort from crew to accommodate English second language passengers in my row."
Cons: "I could not eat the food"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Overall good flight and staff nice and friendly"
Cons: "Nothing comes,to mind"
Cons: "An hour late"
Pros: "Great entertainment and new release movies. Food was great"
Cons: "The man in front kept jamming his chair into my knees just so he could get back as far as he could, despite the only thing stopping this was my actual legs, when I tried to explain that he got a little abusive. Iv got got some light bruising on my right knee. Food was better then expected and am happy to fly Qantas again"
Pros: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Cons: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
Pros: "The flight was on time. Crew was pleasant."
Cons: "The food was terrible."
Cons: "Food, I cannot get an option to have a Cheese platter. The food has been prepared too far in advance and is tasteless and full or preservatives."
Cons: "The dinner meal was dried and pretty disappointing as was the media selection in coach vlass"
Pros: "Business class seats are private and allow for lay flat sleeping"
Cons: "Would have prefered to fly Emirates."
Cons: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"
Pros: "Helpful service and comfortable seats"
Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
Pros: "Good service"
Cons: "I hadn't had time to organize Australian currency before flying from Beijing. The flight from Sydney to Brisbane did not take credi card."
Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"
Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Everything on time."
Pros: "Qantas Launge"
Pros: "I didn't ask for any upgrades, but the ground crew were attentive enough to offer me a direct flight back which was 30 minutes earlier. Everything was perfect. Food, seats, entertainment. Can't complain about anything."
Cons: "Not much of a biggie, but one of the middle aged lady flight attendant was a little rude. Perhaps had a bad passenger before serving me."
Pros: "Close to two hours delay leaving Australia"
Pros: "Staff friendly. Dinner served on flight. Unexpected but welcomed and delicious. Arrived on time. Thank you Qantas (((:"
Pros: "The Singapore Qantas lounge is well set up, despite one or two small issues. Boarding was easy after the usual Singapore gate lounge procedures. On board the crew (led by Brigita) could not have been better. I LOVE the 1 -2 - 1 business configuration. Meals and refreshments on board were just great and I enjoyed that the crew didn't disturb me (Emirates are particularly rude in this regard) when it was clear I was sleeping until descent."
Cons: "Qantas, being an Australian airline, I am clueless as to why, in the airline lounge: Australian Sauvignon Blancs are not available (NZ phewee!) Bundaberg Rum (Ozzie icon) is not available. For a major hub, it is also not clear why a separate business lounge doesn't operate."
Cons: "Boarding was terrible. No announcement when it was late."
Cons: "Small plane and short flight so given a small snack but no entertainment."
Pros: "Lacks a bar and for that reason is a touch behind Virgin Australia internationally. Great seats though"
Pros: "Direct flight to Brisbane. Cheerful crew doing their best with what they had to deal with."
Cons: "Late departure. Remote boarding gate to bus. Even more remote field from which plane departed. Overcrowded flight. Poor quality food. Access to Qantas Club denied (only for first class passengers)"
Airlines flying from South Korea to Brisbane have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Brisbane
Masks required on board, masks provided on flights from South Korea to Brisbane
Social distancing seating
Middle seats unavailable to book on flights from South Korea to Brisbane
Testing for antibodies, testing for symptoms for flights from South Korea to Brisbane
Waiving of change fees. Search flexible flights from South Korea to Brisbane