Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong
Cathay Pacific, British Airways and MIAT Mongolian have all waived their change and cancellation fees on flights from Hong Kong to Australia. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights from Hong Kong to Australia.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hong Kong to Australia.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Australia from Hong Kong is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Australia with an airline and back to Hong Kong with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Australia from Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "Comfort n clean"
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "2.5 hour delay"
Pros: "Dim sum between Hong Kong & Singapore."
Cons: "The hot food was dry and lost my appetite"
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Food, service"
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "The attentiveness of the flight attendants and the new plane."
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Cons: "I am a vegetarian and they served a chicken piece along with my main course."
Pros: "Great service"
Pros: "Great set up with two seats, window and aisle"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Very comfortable great personal service. Smooth flight,on schedule."
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Everything is excellent!"
Cons: "cramped seats freezing cold"
Cons: "No complaints"
Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Cons: "The video screens need to be upgraded"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "We love travelling Singapore Airlines and always try to travel with them if we can"
Pros: "Flight perfectly on time. Crew not too friendly (Chinese style), but attentive and helpful."
Cons: "On this B777-300, the large Economy Premium is not quite up to the standard of other airlines flying the same model. The tray table, stored in the arm-rest on all rows, is tiny, and opens only a few inches, not enough for pregnant women or gentlemen with some mid-section padding. I could not use it at all, and had to balance my meals on my knees. Besides, when the passenger in front reclines his/her seat, the seat invades totally the space of the passenger in the back. I felt the passenger was resting on my lap. Forget using a laptop, or even reading a book: just watch your screen, a couple inches from your nose. Good for short-sighted people only! I tried EVA and was disappointed. I'll go back to my preferred airline, Vietnam Airlines."
Pros: "Crew and seat."
Cons: "Larger seat."
Pros: "Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly."
Cons: "Need a few more movies and music. Breakfast options could be better."
Cons: "Snack wasn’t offered even though it was on the menu"
Pros: "Seat is very comfortable..."
Pros: "Nice crew, food was not bad. Decent legroom even in the cheap seats in back"
Cons: "Check in was disorganized. Bad or no communications from ground staff."
Pros: "Takeoff and landing were smooth. Crew was friendly."
Cons: "The plane was small and no entertainment unit installed."
Cons: "Keep it up"
Pros: "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."
Cons: "The stewardesses could carry more smile when serving, a bit cold."
Pros: "Self-service crackers, drinks."
Cons: "Self-selecting seat system is confusing and needs to be improved."
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "How much are you going to pay me?"
Cons: "F seriously my time is valuable"
Pros: "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
Cons: "Food was cold - maybe can do room temperature but happy they feed you."
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "I like the whole round trip flight. from smooth and fast boarding process to big leg room for my premium economy seat. Food are good with 2 choises and staff are pleasant."
Cons: "Nothing I don’t like"
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Departure and arrival time"
Pros: "With limited time service very efficient and pleasant. Can’t ask for much more."
Pros: "Service was incredible"
Cons: "The food wasn't great"
Pros: "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
Pros: "Crew services, boarding, on time"
Cons: "Food and seat can be better"
Pros: "Flights with EVA are typically very good. A fine airline."
Cons: "I had a layover in Taipei of 1:20. But the boarding from Hong Kong was 1:30 late. So I missed my connection in Taipei to Chicago and also another flight on American Airlines from Chicago to my home."
Pros: "Flight attendants are very polite and helpful. Huge leg room."
Pros: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Cons: "Chairs in economy are not the most comfortable"
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
Pros: "I took the special meal for diabetes. It was a lot better than the regular one when i went to HONG KONG."
Cons: "the food was a shame"
Cons: "I traveled with EVA in March and October and ate the same snack in both trips."
Pros: "Air craft was new, seats were wider. More comfortable. Flight attendant provided me with a pillow, even when I wasn't in first class."
Cons: "Food was absolutely terrible. Too Taiwanese for my taste, not all of us like asian versions of things. Boarding was late, AS ALWAYS"
Pros: "Eva air is all about comfort, even if you use economy class. Right on schedule, staff is very accomidating, attentive and professional no matter where in the world you are. Flight meals are delicious... I had the best experiencie in flying with Eva air. Highly recommended."
Pros: "The flight is on time. The staff is wonderful. The seats had good legroom. Overall I had great experience flying with EVA"
Cons: "The food is mediocre at best. I wish there was more movies to choose from."
Pros: "The service is good!!!"
Pros: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment."
Pros: "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."
Pros: "Service by flight attendants, food, cleanliness, overall travel"
Cons: "One attendant was bit rude at Taipei airport EVA boarding counter"
Pros: "Great customer service, amenities and comfortable flight."
Pros: "Aside from the slight delay, the trip was very comfortable"
Pros: "Very polite staff. Nice airplanes and great food. Excellent value for overseas flight from Chicago to Hong Kong. Connecting flight was easy and they did a great job getting my luggage transferred"
Pros: "Service and Food are good compare to other airlines."
Cons: "No complaint."
Pros: "The air stewardess were excellent !!!"
Cons: "The seats are terribly small."
Pros: "- Food - Crew - Entertainment Everything!"
Pros: "Everything. Service is the most important issue in the industry. They did it."
Pros: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Cons: "Food and drinks were not good at all and not enough"
Pros: "Crew is very professional and helpful. Really love the international movie selection. Food is good."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Pros: "crew try to be helpful warm food and drink always available. taipei airport pretty clean and spacious."
Cons: "hong kong airport provides free wi-fi. no free wi-fi in taipei airport. no clock anywhere in waiting area or in corridor. no weather announcement in Taipei airport before connecting flight even when typhoons were approaching. movie choice was quite limited for long flights."
Pros: "For an economy flight, provided you're seated on an aisle, this is probably one of the more affordable luxury options."
Pros: "Everything was on time."
Cons: "Entertainment and especially food"
Pros: "The plane was 3 +3 so it was small. The flight crew were sweet."
Cons: "The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland."
Pros: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Pros: "Crew was better"
Cons: "Improve food quality. Garuda is moving backward in quality of food."
Cons: "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
Pros: "Everything was good"
Cons: "Baggage claim in Bali very slow"
Cons: "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."
Pros: "Helpful crew staff who assisted arranging our next connection flight."
Cons: "Food quality can be improved."
Pros: "Excellent cabin service"
Cons: "All seats need to be renewed urgently"
Pros: "Food and beverage service"
Cons: "45 minutes delayed when departing"
Pros: "I LOVED the Flight Attendants' uniforms. Smile!"
Pros: "It was a direct flight. The greeting crew member at boarding was nice."
Cons: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Pros: "As above"
Pros: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Cons: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Pros: "Just a very nice. flight. No worries."
Cons: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Pros: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Cons: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Pros: "Excellent and plentiful food."
Cons: "Limited storage in business class seat"
Pros: "Great experience, friendly staff, great food. (I travelled business class)."
Cons: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pros: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Cons: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Pros: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Cons: "see message above"
Cons: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
Pros: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pros: "Love Fly Ing GA"
Pros: "Amazing food. Really great crew. Highly recommend trying them"
Cons: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Pros: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Cons: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Pros: "Pretty smooth flight!"
Cons: "Very rough landing!!"
Pros: "Good service, clean plane, friendly staff"
Cons: "Very small amount of food, no refill on drinks!"
Pros: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Pros: "Staff, food, seats."
Cons: "Nothing really."
Pros: "Gr8 service on land and air way to go Garuda"
Cons: "Flight was delayed by more than one hour."
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
Pros: "I met with a best friend whom I didn't meet for a decades, and he was I the same GA flight but not a member of GFF. Lounge Team give me a courtesy access so we can have a quite discussion in GA Lounge"
Pros: "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Cons: "The food could have been better."
Pros: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Cons: "This was my mother in law traveling. Upon arrival in Jakarta, no Garuda staff assisted her in changing terminals for connecting flight. Security would not let her in to China Airlines entrance, because her boarding pass was from Garuda. They were telling her to go back to Garuda terminal. My wife had to contact someone at China Airlines to go find her, get her through security, and escort her to the plane which had already boarded!!"
Pros: "Crew members were friendly and helpful"
Cons: "Knee room was very tight.."
Pros: "Orderly, on time, efficient boarding"
Cons: "The meal"
Cons: "Departure gate changed over boarding time. The waiting gate was hot"
Pros: "The crew are polite."
Cons: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Pros: "It was my first time flying with Garuda Indonia and i was pleasantly surprised by the service of the airline. The crew was very friendly and we even received a on-flight bag with socks and eye mask, something I only get in business class in other airlines! The food was food, for airline standards and had 2 meals and 2 light snacks despite only being a 5.5h flight!"
Pros: "On time boarding"
Pros: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Pros: "Great service and food"
Pros: "The staff, on time departure and everything was friendly."
Cons: "No landing form!!"
Cons: "Only the toilets very small"
Pros: "Comfortable seats in Premium Economy."
Cons: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
Pros: "The seat space, and the ability to recline the seat was surprising."
Cons: "It is what it is."
Pros: "Very good"
Cons: "Very good"
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Cons: "Delay without infromation"
Cons: "The plane delay for 3 time"
Cons: "The television got black out 6 hours before landing..dont have a choice but yo sleep."
Pros: "Crew were friendly and premium economy seats were spacious and comfortable"
Cons: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"
Pros: "Yes for both."
Cons: "Very good"
Cons: "Still too cramped"
Pros: "Disciplined, timeliness."
Pros: "Cleanliness and no disruptions"
Cons: "The crew were slow to clear the food trays"
Pros: "Same as above"
Pros: "On time."
Pros: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Cons: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
Pros: "On time"
Cons: "Cathay not the "cut above" it once was."
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Cons: "It was pretty good for the price"
Pros: "Seat unconfortable no legroom ."
Pros: "Chicken rice"
Cons: "Mess in TPE"
Cons: "Very long delay leaving Hong Kong"
Pros: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
Cons: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
Cons: "Seat didn't recline"
Cons: "lost my luggage"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Pros: "Comfortable seats, clean toilets, great service"
Cons: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
Cons: "Very delayed"
Pros: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
Pros: "All as expected - no surprises"
Cons: "As above. Total failure by Cathay pacific. We were abandoned."
Pros: "A350 is great."
Cons: "Service was not that great for business class a"
Pros: "Food was nice"
Cons: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
Cons: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."
Pros: "Airport cleanliness and free WiFi"
Cons: "Excellent cabine service"
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "All but did not eat"
Cons: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."
Pros: "This was the cheapest direct flight to Hong Kong so I bought it. Alsonivam a qantas member so got the points. It was a day trip for me to go so I wanted to get some sleep both ways. I'm 188cm and the seats are just a little bit close together to let you stretch your legs but ok. Entertainment system is good and window seat was ok."
Cons: "Meals are terrible - soft mushy potatoes and scrambled eggs need a revamp, device is s bit chuck it at you. Flight out was 1.15 hours late but suited me other people were put out."
Pros: "Got upgraded to business - awesome"
Cons: "Boarding was slightly confusing/chaotic"
Pros: "Everything! Even coach was a great experience"
Pros: "Checkin at Kowloon"
Cons: "Aircraft change"
Pros: "CREW WAS HELPFUL AND OBLIGING."
Cons: "IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY."
Cons: "Have a choice of both sweet & savoury snacks onboard."
Pros: "The service and entertainment provided"
Pros: "Very friendly crew, and super comfy flat bed in business class."
Cons: "On this occasion, Qantas delivered the goods!"
Pros: "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
Cons: "Some Crew a bit slack. And slow service"
Pros: "Arrived safely"
Cons: "Horrible check in process from Syd to Melb. Leaving No time to make flight Horrible transit through Melb - missed connecting flight back to sydney Overall not great"
Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Cons: "They all very much friendly staff and very helpful"
Pros: "Everything was fantastic!"
Pros: "Crew a was good - Seat was not so great. I tried to book my seat/boarding pass when you sent through the notice to do so in the morning but at that stage there was only 1 seat available to sit in?? Seamed a little odd to be completely booked out at that stage"
Cons: "Isle Seat"
Cons: "Best flight ever all time"
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."
Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"
Pros: "all good"
Cons: "all good"
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"
Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Cons: "Nothing not to like"
Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."
Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."
Pros: "Great entertainment and new release movies. Food was great"
Cons: "The man in front kept jamming his chair into my knees just so he could get back as far as he could, despite the only thing stopping this was my actual legs, when I tried to explain that he got a little abusive. Iv got got some light bruising on my right knee. Food was better then expected and am happy to fly Qantas again"
Pros: "Business class seats are private and allow for lay flat sleeping"
Pros: "Smoothed on time. Flight attendants not tired and grumpy"
Pros: "Excellent staff service"
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Pros: "Not much"
Cons: "Delayed no information"
Pros: "Not many people on plane. Excellent food & staff couldn't do enough for you."
Cons: "Plane was delayed for 2 hours with little information as to what the Elat was for. Seat mechanisms in premium economy not working effectively. Water dripping from above as plane started. Things the planes need a good overhaul!"
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "Friendly staff. Clean and tidy. Fast and reliable. Grand cup of tea too. Would recommend and would fly again. Different Safety demo got my attention."
Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Pros: "Complimentary healthy food, iPads, smiling staff"
Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "Flight was full and was delayed. Food was awful this time and the service wasn't excellent. It seems like the crew were tired."
Cons: "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Cons: "Very cramped. Food was poor. Limited games choices in the entertainment."
Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."
Cons: "our ESTA registration has been cancelled, our application for the US travel visa have been rejected. We would like to have refund"
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Pros: "Great service, great food"
Airlines flying from Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong
Masks required on board, masks provided on flights from Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Hong Kong
Testing for antibodies, testing for symptoms for flights from Hong Kong
Waiving of change fees. Search flexible flights from Hong Kong