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CNS

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Good to know

Low season

May

High season

December

Average price (return flight)

$485

Good deal (return flight)

$209

Good deal one-way

$101
Best time to beat the crowds (4% less expensive on average)
Most popular time to fly (16% more expensive on average)
(avg. price over the last 2 weeks)
or less
or less

When to book flights to Cairns

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding cheap flights to Cairns

  • Looking for cheap airfare to Cairns? 25% of our users found tickets to Cairns for the following prices or less: From Newcastle $420 one-way - $409 round-trip, from Maroochydore $462 round-trip, from Hobart $536 round-trip
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Cairns is May.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Cairns flight deals.
  • If you are in need of any assistance, directions, advice or travel information once you’ve arrived at Cairns Airport (CNS), keep an eye out for staff in blue shirts. These are Airport Ambassadors, a team of volunteer staff who dedicate their time to assist those travelling into Cairns, to ensure they have a memorable time with tips from locals.
  • There is a good range of services for car hire at Cairns Airport, and KAYAK can help you find the deals. Once you’ve entered your preferred dates and hit the search button above, you can click ‘Cars’ from the menu on the left of the page to search for Cairns Airport car hire.
  • As a busy destination airport, serving as a gateway to the Great Barrier Reef and many surrounding cities, this small airport does get busy. You will find that if you are transiting through here on a weekend, you will have less fellow travellers to queue with.
  • There are two terminals in Cairns Airport: Terminal 1 serves the international routes and Terminal 2 the domestic travellers. If you are continuing your journey from Cairns Airport, the easiest way to get between the two terminals is to walk. It takes about 10 minutes and all you need to do is to follow the Green Line.
  • If you find yourself in transit at Cairns Airport, there are three premium passenger lounges. Terminal 1 has a passenger lounge run by Cathay Pacific, whereas Terminal 2 has lounges for Virgin Australia and Qantas not far from Gate 20. If you have a membership, these places are great spots to relax and enjoy complimentary tea and coffee.
  • Cairns Airport is a popular place to fly into for those travelling through the north of Queensland. It is one of the major gateways to the Great Barrier Reef and you can find many reef tours setting sail from the marina. For those looking to head to Port Douglass, this is only an hour away from Cairns Airport. You can either drive up the coast in a rental car (available from the airport) or catch the Queensland Rail link.
  • For those looking for additional assistance with their luggage, you can book a porterage service in advance through the airport website. There are also trolleys available in Terminals 1 and 3 for $3 each. Finally, for those only in Cairns for the day, you can store your luggage at the airport in the lockers located opposite the T2 car park service kiosk.
  • Are you getting picked up at the airport? You can direct your driver to the new standby zone between Terminals 1 and 2 on Gypsy Moth Drive, a safe and free waiting area where they can stop their car for up to 30 minutes to pick you up, instead of circling the airport as you pass through baggage collection.

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Top 3 airlines flying to Cairns

Scores according to KAYAK customer reviews

7.9
Qantas Airways
Overall score based on 4,873 reviews
8.1
Boarding
7.7
Comfort
8.4
Crew
7.9
Entertainment
7.6
Food
Airline reviews

Pros: "Aircraft and crew service was excellent. Seats were not too comfortable"
Cons: "More leg room would have been nice for 14+ hours flight"

Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."

Pros: "Love qantas airways! Such a great and safe airline."

Pros: "It was our first time flying on Qantas. everything was above expectations."

Pros: "Crew was friendly, flight was very smooth and arrived early"
Cons: "All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat"

Cons: "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."

Pros: "The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out."
Cons: "The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?"

Pros: "an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!"

Pros: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"

Pros: "The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys."
Cons: "Nothing much. I have long legs so it's hard to get comfortable enough to sleep."

Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."

Pros: "great food, entertainment & service"

Pros: "Normal standard for that kind of trip"

Pros: "warm food even on domestic flight"

Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"

Pros: "Lunch served was good."
Cons: "The flight was delayed a bit."

Pros: "Crew were ok"
Cons: "Food was awful and departed late"

Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"

Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."

Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."

Pros: "Could not fault"

Cons: "Qantas mucked up my seating and then tried to tell me maybe it was just my use of the booking system."

Pros: "Entertainment"
Cons: "Food"

Pros: "on time, easy flight"
Cons: "overcharged for second bag"

Pros: "Check-in & flight staff were very pleasant."
Cons: "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."

Cons: "entertainment screen on the back of the headrest was smaller than an ipad screen"

Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"

Pros: "Excellent"
Cons: "none"

Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"

Pros: "Variety and regular serving of food. Great entertainment. Very friendly staff."
Cons: "Everything was great - a bit cramped in the seats when people recline, but as expected on all airlines."

Pros: "The staff was so attentive and friendly"
Cons: "The seats could use a little more leg room"

Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."

Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."

Pros: "I loved the first meal and the choices all seemed amazing. Staff were friendly during boarding. Seats were really comfortable and good movie and song choices."
Cons: "The second meal, a small noodle box was dry, overcooked, and bland even with the dressing. The crew was not very friendly during the flight (I understand maybe they had a cranky passenger before and it was a long flight but smiling isnt that hard!). Inflight service was inconsistent as one side came down to serve 15minutes after the first side. The headphones looked quite dirty so I used my own. Boarding was quite slow and then takeoff was late but it was nice that the captain explained it."

Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Cons: "N/a"

Pros: "Dinner meal"
Cons: "Nil"

Pros: "A cut above all others"

Pros: "Complimentary healthy food, iPads, smiling staff"

Cons: "Flight was delayed 4 hours. Passengers were given "meal" vouchers for terminal restaurants but they weren't valid on alcohol (which was needed after 4 hours of waiting!) Boarding was chaotic with everyone anxious to GO! Crew was cranky."

Pros: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Cons: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."

Pros: "Dood provided was good. Service was good. Baggage was fast."

Cons: "Paying extra for seats. Having to contact each airline to get seats together. Size of seats"

Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."

Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."

Pros: "Nothing"
Cons: "The flight got cancelled at 2:30am and then I had to try and find another flight rather than the airline automatically rescheduling me"

Pros: "- The kindness of the crew members - The food - The entertaining aboard"

Pros: "Boarding on time. Crew attentive."
Cons: "Needs better, current movies"

Pros: "The staff takes very good care of you"
Cons: "The seats are getting closer to each other and you knees touch the next seat. Also the seats are only reclining a few inches.For an international trip it's hard on your back and to be comfortable. Meals are only ok."

Cons: "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."

Pros: "The crew was amazing"

Pros: "Movies good Boarding and luggage retrieval good"
Cons: "Arrived an hour late Was another passengers fault tho but annoying"

Pros: "Included check-in baggage"
Cons: "Food options on the menu are very limited"

Pros: "Despite the delay, bording was quick and efficient, crew were welcoming"

Pros: "No delays!"
Cons: "I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through."

Pros: "Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt."
Cons: "WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher."

Pros: "Boarding and flight time"
Cons: "Lounges were dirty"

Pros: "Super quick boarding"
Cons: "Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat"

Pros: "Good crew, clean."
Cons: "Food both free and purchased. Seat most uncomfortable after and hour and a half."

Pros: "The seat was ok. The cabin crew good"
Cons: "The food options both free and purchased."

Cons: "Plane trip was great , baggage pick up very slow. No entertainment on trip Melb to Cairns so can't comment."

Pros: "All the crew were exceptional and the Captain was upbeat which was refreshing."
Cons: "All the staff were all extremely professional, just the plane was a little tired looking and grubby. When you sit for quite a while you cannot help but notice the dirt."

Cons: "Leaving the day before. Not having just one but three delays and three changes of flights."

Cons: "The computers continue to be problematic. It took 25 minutes at the checkin desk to get the system to take my document numbers. Also the in flight movie system has issues with touch sensing, often being slow to respond and misreading the location of the touch."

Pros: "Free wifi"
Cons: "Crew attitude/explanation of why not able to move into empty row (exit row). Not a nice attitude."

Cons: "Entertainment system wasn’t working"

Pros: "fast boarding"
Cons: "Better Movies"

Pros: "Snack was good"
Cons: "Seats very uncomfortable and msny headrests would not stay in position making back of neck very uncomfortable. Also. Making passengers board via rear plane door and stairs where ramp to front plane door was used makes it much more difficult for seniors with carry on bag. Should use of front entra"

Cons: "boarding, takeoff and landing all late, and forgot to serve my row with snack..."

Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"

Pros: "Crew was great as usual"
Cons: "2 young women begind me loud all they way, kicking the back of the seat and thumping on tray table, screaming bloody murder children"

Cons: "Crew was rude and discriminatory with Passports, for 18 hours stay layover I had to sit in chairs,. Not hotel or Lounge provided. Which is against international laws."

Pros: "Good movies. Food was good. Flight was good."
Cons: "Not much leg room."

Pros: "It wasn’t outstanding but no major problems Whereas the boarding process for the flight from Melbourne to LAX was poor 3 and half hour delay on tarmac no air flow Only to have a person disembark as well further delay ( dont blame her) The staff were ok but their hollow reassurances about support that would be given on the ground in LAX because of the delays were just that Told virgin staff would be on hand to assist TOTALLY UNTRUE yes they we’re there but didNOTHING to assist with ongoing flight delays"
Cons: "See above"

Pros: "Miss Rankin was on board with me. She traveled to the back of the plane to an empty seat next to me from seat 9F."
Cons: "Couldn't check-in from the kayak app..."

Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"

Pros: "NA"
Cons: "Despite multiple confirmation emails from Kayak (including this survey). But I found out last minute from the airline that the flight never actually got booked, so I needed to book a different flight last minute."

Pros: "Very helpful"
Cons: "Pleasant"

Cons: "Really tight seating. My knees hit back of other seat."

Pros: "Nothing"
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."

Pros: "Can watch movies by phone"
Cons: "The food, the service are very normal"

Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."

Pros: "His a combotable airline"
Cons: "Landeing it Wendy"

Cons: "Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue"

Pros: "I missed the connection in Sydney to get to Cairns… So, still waiting to board the last leg of the flight. The airport in Sydney was really busy and it just took a while to go through customs, and baggage claims etc.."

Pros: "Nice crew."
Cons: "I dislike having to use my personal mobile phone for in flight entertainment."

Pros: "Overall good service"

Pros: "I found my experience with Virgin very good. I don't fly too often. I am over 70 and found both the ground staff and on board so courteous and helpful. Would fly again with them. Take off and landings were so gentle which is something I fear, but they have inspired me to "take-off" and enjoy my life."

Pros: "The flight was very good."
Cons: "What I didn't like was having my flight changed from the original 7 pm to 5 hours earlier! It messed up our arrangements and meetings with others."

Cons: "Flight Canceled because they did not have a first officer that was within legal regulations to fly the leg. I had to stay the night in Adelaide, missing my morning appointment in Sydney and still pay for the hotel I booked in Sydney for that night. I had to pay for the cab back to the airport. I'm told I can go on line for refund as if I haven't already been inconvenience enough I have to deal with that. To add insult to injury my aisle seat was changed to a middle."

Pros: "staff onboard the flight were helpful to mum, she said they were really nice"
Cons: "I booked this flight for my mum who has dementia. I was told o pick her up at the excess baggage area, where her walker would be and that she would be brought by staff there via wheelchair. After 45mins and no mum, I asked staff where she was. They said they were waiting for me at the gate as they didn't have enough staff to bring her, and I couldn't take her walker through security, so I had to go there and pick her up (passing 4 staff members with golf carts just sitting and waiting). luckily she wasn't distressed, but when I got to her, the man at the desk was then told over the radio tthat he could bring her down... poorly organised. Not the end of the world, because she was okay, but it could have been really upsetting for her otherwise."

Pros: "Always fly VBA and usually great"
Cons: "Madeleine my cabin staff member was extremely rude and less than accommodating and when I tried to broach it with the Cabin Supervisor - he asked me firstly "'have you done anything to upset her"? Terrible form Virgin Australia. A complaint has been tweeted and shared direct with VBA online."

Pros: "on-board entertainment"

Pros: "The price."
Cons: "Left late."

Pros: "Flight was on time and service was excellent."
Cons: "No entertainment on board."

Pros: "Kept us informed of progress, snacks and drinks, upgrade to extra legroom at no charge"
Cons: "Nothing"

Pros: "Flight was on time, landed early, service was good."

Pros: "Seating was ok and staff friendly"
Cons: "No entertainment or even papers on a 2 hour flight. Refreshment menu is pretty awful and expensive."

Pros: "simple and not fussy. I love priority boarding"
Cons: "can never get enough air when stuck on the tarmac. those overhead vents do very little"

Cons: "Wasn't happy that my suitcase was broken for such a short flight from Brisbane to Cairns"

Pros: "The crew were not particularly friendly. They were somewhat abrupt."
Cons: "The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience."

Cons: "No leg room."

Cons: "Cramped"

Pros: "Nothing special. Just ok. Crew friendly."
Cons: "Flight delayed by one hour. Seats pretty well worn. Hard on the derrière."

Pros: ":)"
Cons: ":)"

Pros: "For that price it was a great flight"

Cons: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"

Pros: "Adequate"
Cons: "In this day and age, i expect to have free entertainment even with a short hall"

Cons: "No complaints at all."

Cons: "Why are their flights always delayed?"

Cons: "We had a row of drunk boys directly behind us. They drank non-stop, were extremely noisy and obnoxious - standing in the aisles, shaking seats, and yelling/singing non-stop. Worst flight I have been on this year as the crew did nothing to address this issue despite numerous complaints. P"

Cons: "We were delayed for 2 hours and 20 minutes flew into a storm, circulated in circles in the air for 30 mins, landed and had to wait for 3 HOURS inside the play due to lightning. If we left on time this would not have happened. Wort 12 hours of my life ever spent in an airport/plane. WILL NEVER FLY JETSTAR EVER AGAIN!!!"

Pros: "Nothing, would not fly with jetstar again"

Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."

Pros: "great flight - fast and easy."
Cons: "it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine."

Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."

Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."

Pros: "Arrived ahead of time"
Cons: "Nothing really"

Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."

Cons: "Not customer friendly at all. Arrived after traffic delays at 7:26 told bluntly that the gate was shut. people before and after us were told the same and we were rebooked on flight at 2:40. Ask me again later when I’ve actually flown with Jetstar, although I’m not optimistic that it will be a great experience."

Cons: "Kayak and Jetstar should tell customers on line ahead of booking what the additional fees will be and offer the option to add those fees to the ticket price at the time of online reservation. It is a pain in the ... to be in a foreign country trying to use your iPhone to deal with these last minute charges so it is not at the airport counter last minute which they double the fees by the way (if you wait until you're in the airport)! Leaves a bad impression of Kayak and Jetstar. Lesson learned the hard way. Won't happen to me again. Buyers beware!"

Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."

Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"

Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."

Cons: "Not confortable seats"

Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you Australian airports and immigration is a pain, even for an Australian!"

Pros: "Sleep well"

Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."

Pros: "Be careful. I booked a return flight from Narita. I was NOT prompted in any vidible way about luggage. As qantas FF and based upon ALL past experience i expected an allownace of 25 kgs to be included. I had NO luggage allwoance. I was charged apprx 400 AUD $ for a 22.8kg bag. I asked to redress thsi for the retrun trip and have since discovered that the details have NOT been updated despite paying! So now I need to call Jetstar and worknthrough the issue."
Cons: "I was not not noticeably propmoted about luggae allowances or onboard food ent and beverage costs which ultimately added 55% to the ticket cost, so a reasobale priced tocket ended up an expensive one."

Pros: "Quick and easy boarding."
Cons: "No entertainment options."

Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"

Pros: "They eventually got us to the destination (24 hours late) but it was an ordeal the whole way."
Cons: "Too many to list! After sitting on the plane for 3 hours with the door open freezing us out, the flight was cancelled at almost midnight. They didn't arrange hotel rooms so everyone had to fend for ourselves in finding a place to stay or getting out of the airport at midnight. We had to wait around for 24 hours until another flight. We didn't get extra legroom seats on that flight and they still haven't refunded the upgrade cost I paid and didn't get to use. Their customer service and ground crew were rude through this whole thing. On the next day's flight, it took hours to even get a water from the cabin service crew. Even the cheap price couldn't help us feel better about the POOR service."

Pros: "As you wait in line to board an employee is going down the line with a scale checking each carry on bag for weight. The same bag I've carried on multiple flights without problem. I'm told my bag will cost me an extra $50. Their weight restrictions are about half the norm evidently, so just plan to add $50 to your ticket price. Also everything else is extra as well, so don't be fooled into believing your trip is really just the price of the ticket (as it was with every other economy flight I had taken) but something considerably higher. I always travel with a standard size carry on bag and small personal bag and have never had this issue with any other airline."
Cons: "Deceptive ticket prices and policies."

Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."

Pros: "Take off and landing was very smooth. Great staff"

Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."

Pros: "No hassles, great flight. No issues!!"

Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."

Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"

Cons: "Flights were delayed each direction."

Pros: "Happy with the whole process, all too easy"

Cons: "When I booked from USA thru kayak I was told I would have 1 checked bag & 1 carry on . At airport I was charged $682 for luggage cause " I didn't say I was flying with luggage "supposedly opting out of the $ 35.00 fee for luggage. Only other option was to re-book for next day loosing out of bookings in Cairns which was not an option. Many other passengers on our flight faced same predatory practices by Jetstar. Gate agent said website changed to be more transparent. This is not true Luggage fees more than doubled cost of flight. This is only direct flight from Adelaide and you're trapped .""

Pros: "Check in staff member was nice"
Cons: "No food or drink - at least you could offer complimentary bag of peanuts and orange juice two times during the flight!! Unfriendly crew member on board - she said in a very.bossy way 'Careful of your foor sir' then later intentionally ran into my foot even though I did my best to keep all parts of my body out of the aisle and the offending foot wouldn't have been more than an inch or two at the most into the aisle!! Also the legroom and arm room is very poor indeed - who did you use as your models, pygmies? Also I was charged $100+ for a date change - but I was SURE I clicked the right date, and even if I didn't, you should have a confirmation screen which confirms what the customer is ordering before they finally approve the order."

Cons: "Not enough leg room"

Pros: "On time; baggage fees are by weight"
Cons: "Seats were not very comfortable; you pay extra for anything;"

Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"

Cons: "The Jetstar domestic flight from Sydney to Cairns unexplicably left from the international terminal and we missed our flight due to that. The employees at Jetstar were rude and unhelpful. Jetstar cares only about money and not about customers' safety and security. They never even asked for our passports to verify that we were the actual ticketholders! However, they made sure to charge us every penny possible for our luggage. I could not get a simple cup of water on the flight without paying for it. Jetstar is a terrible airline and I would not recommend it to anybody!"

Cons: "Was not on the flight because the international flight was canceled. Had to get a direct flight from Gold Coast to Japan."

Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."

Pros: "Cabin crew"
Cons: "No vegan food option"

Read more about Qantas Airways
COVID-19 information

Safety measures for airlines flying to Cairns

Airlines flying to Cairns have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Cairns

Mandatory masks

Masks required on board, masks provided on flights to Cairns

Social distancing seating

Middle seats unavailable to book on flights to Cairns

Pre-flight testing

Testing for antibodies, testing for symptoms for flights to Cairns

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