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Pros: "Love qantas airways! Such a great and safe airline."

Cons: "The crew were great it was on time and overall fabulous"

Pros: "It was our first time flying on Qantas. everything was above expectations."

Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."

Pros: "an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!"

Pros: "Same as previous answer!"

Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."

Pros: "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
Cons: "As above"

Pros: "Normal standard for that kind of trip"

Pros: "Movies"
Cons: "Breakfast"

Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"

Pros: "Service good"

Pros: "Could not fault"

Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."

Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."

Pros: "Fantastic Service On time Easy boarding"

Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("

Pros: "It was a good and pleasant flight"
Cons: "The food was not good and it was not enough"

Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"

Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"

Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."

Cons: "cramped seats. a miniscule snack, with no napkin to clean up with"

Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"

Cons: "Great gluten free options! Thank you!"

Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"

Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"

Pros: "Short flight . It's ok"
Cons: "Seat"

Pros: "Dinner meal"
Cons: "Nil"

Cons: "Seat in last row very uncomfortable"

Pros: "everything"
Cons: "nothing"

Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."

Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."

Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."

Cons: "Nothing. Probably the best airline flown"

Pros: "- The kindness of the crew members - The food - The entertaining aboard"

Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"

Cons: "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."

Pros: "Wine and speed of service was excellent. Friendly and approachable crew."

Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"

Cons: "Quick service"

Pros: "Great service as always!"

Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."

Pros: "great flight and staff very nice and helpful. Arrived early even better"

Cons: "Can't believe they charged me $240 for an extra bag!!"

Pros: "Entertainment selection was good, that was about it."
Cons: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"

Pros: "Friendliness and punctuality"
Cons: "Not enough room. More head reclining"

Pros: "The crew was amazing"

Pros: "Movies good Boarding and luggage retrieval good"
Cons: "Arrived an hour late Was another passengers fault tho but annoying"

Cons: "Everything"

Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"

Pros: "No problem apart from left a tad late"
Cons: "Na"

Cons: "An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me."

Pros: "Comfy for a cheap flight."

Pros: "Virgin Australia crew members have been extremely courteous in my recent flights with them."

Pros: "Everything"

Pros: "fast boarding"
Cons: "Better Movies"

Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"

Pros: "Good service"

Pros: "On time"
Cons: "Never ever EVER book thru byo jet. Business breakfast was shocking obviously budget driven not presentation nor taste. Who declared that Arab cheese was consumable. Never book thru BYO jet"

Pros: "Boarding the plane from both sides was efficient."
Cons: "Entertainment system inoperative"

Pros: "Check in was easy and I could not have asked for a better crew who were pleasant and helpful . Each and every flight in Australia on Virgin Australia has been made so easy for me with the help I have received from the crew with my husband who has mobility problems . seats very comfortable"
Cons: "There is no negative with this airline from ground crew to air flight attendants"

Cons: "If I could give zero stars or negative star rating , I would!!!! The scale should have a zero as this is the worst airline in the WORLD!!!!!!!"

Pros: "Had more then normal snacks."
Cons: "High numbered srat assignments board fron back of plane. This requires you to climb down & up stairs with carry-on bags. Would be good to mention when making reservation & seat assignments."

Cons: "There was an extremely long line at check-in with only a couple of Virgin Australia attendants working. Despite the line (of several hundred people), the staff appeared to have no urgency about moving customers through the check-in process, and at one point two of the the three workers quit working, packed up and left. Replacements arrived five minutes later and took another five to ten minutes to set-up before helping customers - leaving one agent for the overflowing line. Total wait time for check-in alone was over 1 hour."

Cons: "Boarding made half passengers drag their carryon luggage down stairs, then drag them up the plane. Not acceptable! Almost pulled my back out."

Pros: "Very helpful"
Cons: "Pleasant"

Pros: "Flight was on time"
Cons: "All food had to be purchased and there was no wifi"

Pros: "Nothing"
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."

Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."

Pros: "An hour only"
Cons: "Nothing special"

Cons: "Delayed departure."

Pros: "service"

Cons: "Check in was horrible. Why have automated machines when they don't work and cause twice as much work for your employees. That was the only thing bad about me experience"

Pros: "Very nice staff"

Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"

Pros: "No significant problem"

Pros: "N/A"
Cons: "N/a"

Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"

Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."

Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"

Pros: "Helpful train people arriving and leaving Brisbane airporr"
Cons: "N/a"

Pros: "The new App for you mobile device is good. I enjoyed watching the movies to help pass the time."
Cons: "There is never enough room in the seats. I am not a big person, but when a big man is sitting in the seat next to me I do not have my own space."

Pros: "Everyone was super helpful and friendly."

Cons: "Wasn't happy that my suitcase was broken for such a short flight from Brisbane to Cairns"

Pros: "Nice that they had a tasty snack with a chocolate biscuit"
Cons: "Alcoholic beverages would be better if"

Pros: "Everything was a pleasure, the staff, the flight were all great,I will definately be recommending virgin to all my friends. Thanks for making the experience most enjoyable!!"

Pros: "Pleasant crew."
Cons: "Appalling that in this day and age, Virgin does not cater for gluten intolerance. It's not hard to have meals without wheat, yet there's never a gluten free option even when there are non-Pasta based dishes such as curries and stir-fries. Gluten intolerance is so common these days so it's unbelievable that Virgin doesn't try to ensure at least one of the dishes doesn't have wheat/gluten. A 5 hour trip to/from Perth to Brisbane is a very long time to have no savoury meals. I never thought I'd say this, being a loyal Virgin flyer; Qantas is looking more appealing as they cater for GF meals Alim domestic flight and have started to improve their customer service."

Pros: "Nothing"
Cons: "To start things off the women at the ticket counter to check us in was the rudest woman I have ever dealt with whilst traveling. I wish I had her name. It seemed as if she'd had something against us, this was in Brisbane by the way."

Pros: "Crew were very helpful and friendly. Mum needed wheelchair assistance and they made it easy for us."
Cons: "Only cow's milk was available for tea and coffee. No option for non-dairy. There were no snacks or sandwiches or hot food that did not contain animal products."

Pros: "Good points : Staff Aircraft Boarding Seating WiFi entertainment"
Cons: "Bad points: Meals/drinks (just ok....) Coffee :( (don't even think of it)"

Pros: "Being offered the emergency exit row as my partner is tall."
Cons: "Having to be at the gate 20 min earlier than usual to board a bus and be driven to the plane."

Pros: "Everything else was great with Virgin other than bus transfers to plane."
Cons: "Id prefer loading onto the plane directly at the gate, as with this flight today we had to be bussed from the gate to the plane which means loading onto the 20min earlier than usual for an already early flight."

Pros: "Staff were reasonable positive and trip was enjoyable."
Cons: "There was no on-board entertainment hence rated as POOR. Flight was delayed but that did not affect me - just arrived late."

Pros: "The fares are low and the overall flying experience is good compared to other discount airlines."
Cons: "Lowest fares do not include a checked bag and the cost is very high ($120 AUD) to add a bag."

Pros: "I love that economy has USB ports for every seat. Access to snacks and drink. Seat tilts back enough to get you by. Provided noise cancelling headphones is a major plus in my books. Extra room to spread out. I prefer Virgin planes over Qantas. Smooth easy take off and landing."
Cons: "The food was ordinary. Naturally I'm going to wish the seat went down further. The seat separators do not go up."

Pros: "VA has an it problem and allegedly they know it, but inability to check in was ameliorated by excellent counter service. Felt treated like a human being. The rating form is interesting. You can rate overall experience, boarding, crew, but how do you rate comfort ( their bed of nails is better than others) or food ( this is as good as Garudain the 1970's). Bottom line: Virgin cattle transport is better than competitors."

Cons: "No leg room."

Cons: "May be offered water to everyone."

Pros: "We were given delay updates regularly, even when the delay time remained consistent."
Cons: "We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain."

Pros: "For that price it was a great flight"

Cons: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"

Pros: "nothing"
Cons: "getting out on time, complimentary food."

Pros: "Crew wasn’t that polite."
Cons: "Anything extra"

Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."

Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."

Pros: "Arrived ahead of time"
Cons: "Nothing really"

Cons: "Rude service"

Cons: "My outlet didn’t work on my seat so when I got into Balli my phone was dead which cause a lot of hassle with trying to find my ride figured out. I asked an associate if I could move and they said no. I also was charged $100 for baggage when it weighed so little because my payment didn’t go through online which I didn’t realize till I got to the airport. I chose jet star as a cheaper option but ended up paying way more."

Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."

Cons: "The entire experience"

Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you Australian airports and immigration is a pain, even for an Australian!"

Pros: "Good seat and small load so could move around"
Cons: "No entertainment and charges for everything."

Pros: "Smooth ride"
Cons: "I'm a thin man and am 5'9" (pretty average height) and I couldn't fit comfortably in my seat. The space between rows was so tight my knees were squished into the seat in front of me."

Cons: "This was the least legroom I've ever had in a plane. The seats were so close together that they hardly reclined at all. This was very disappointing since we were on a red-eye that left at midnight. Most uncomfortable I've ever been on a plane. I was also surprised to see trash in most of the seat pockets around where I was seated."

Pros: "Be careful. I booked a return flight from Narita. I was NOT prompted in any vidible way about luggage. As qantas FF and based upon ALL past experience i expected an allownace of 25 kgs to be included. I had NO luggage allwoance. I was charged apprx 400 AUD $ for a 22.8kg bag. I asked to redress thsi for the retrun trip and have since discovered that the details have NOT been updated despite paying! So now I need to call Jetstar and worknthrough the issue."
Cons: "I was not not noticeably propmoted about luggae allowances or onboard food ent and beverage costs which ultimately added 55% to the ticket cost, so a reasobale priced tocket ended up an expensive one."

Pros: "Nothing, because I didn't have had any food."
Cons: "Nothing, Because I didn't have had any food."

Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"

Pros: "Did not order any food, so there were no surprise charges."

Cons: "Beware, they charge $15 per kilogram for over weight luggage."

Pros: "Take off and landing was very smooth. Great staff"

Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."

Cons: "There were 2 employees I spoke with when checking in about my carry on baggage and they didn't say anything. Then Jetstar sends someone to the gate with a scale to catch everyone they have already let through with bags to see if they can hit us with the most expensive bag fee since it is gste side at that point. It was a shady move since we would have paid much less at the check in desk. Not cool!"

Pros: "No hassles, great flight. No issues!!"

Pros: "I wish all airlines were as professional and prompt."

Cons: "Just stay away from this airline. One of the worst in the world. Don't care about their customers at all."

Pros: "Even when delayed, the outcome is still alright. I love it when the pilot informs the passengers of the delay. The crew were really nice and the pilot too."
Cons: "The staff in the check in counter could be a bit friendlier. The person seemed angry ,no smile at all."

Pros: "The plane was relatively new."
Cons: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."

Pros: "Nothing"
Cons: "Late to board then sat on runway for 2 hours. In 3 weeks I've taken 4 flights with them. All of which were late or horrible service. No respect for their customers."

Cons: "Not enough leg room"

Pros: "On time; baggage fees are by weight"
Cons: "Seats were not very comfortable; you pay extra for anything;"

Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"

Pros: "On time, fair price, friendly staff"
Cons: "Not enough leg room. Could not understand the announcements on the pa system. Inconsistant baggage rules."

Cons: "Was not on the flight because the international flight was canceled. Had to get a direct flight from Gold Coast to Japan."

Pros: "Crew really weighted in carry on luggages"
Cons: "They let me through although mine combined up to 8 Kg"

Pros: "Cabin crew"
Cons: "No vegan food option"

Pros: "Nothing"
Cons: "Service is terrible, they constantly change the rules so its different every time. They don't serve beverages on domestic flights but they also don't let you bring your own. They charge per kilo for bags being overweight. They weigh your carry on plus your personal items which can only add up to 7 kg and will charge you if you are over even if by just 1kg. Do not ever fly with jetstar."

Cons: "Flight was delayed by 35mins. Seats very crowded, we all had to get out of our seats to let the window passenger in and out. No screens on seat backs, lucky I had my iPad and could listen to podcasts in the 3+hr flight."

Cons: "I was charged $160 AUD for a single bag. This is preposterous and I had no idea I had to get a separate ticket that includes luggage for this airline."

Pros: "Awesome lady at check in."
Cons: "Just disappointing to need to pay for a cup of coffee. This is just too cheap to feel good about."

Cons: "it delay too late at night. Others services were very good"

Pros: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"

Pros: "Quick travel."
Cons: "Plane was very uncomfortable and hot."

Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"

Pros: "simple - get from A to B straight"
Cons: "Not clean"

Pros: "Very friendly check in and welcoming staff"
Cons: "All food and drink had to be purchased"

Pros: "One of us was not feeling well and crew member noticed and provided help. They needed more staff at check in"