Disappointing that people not wearing masks where not asked the put them on properly. Snacks should be provided for such a long flight. Web browsing wifi would have been good. Plane wasn't as clean as I would have liked.
Pros: "The crew was amazing"
Pros: "Comfy for a cheap flight."
Pros: "Virgin Australia crew members have been extremely courteous in my recent flights with them."
Pros: "fast boarding"
Cons: "Better Movies"
Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"
Cons: "In flight entertainment die not work for me..."
Pros: "the crew was nice and helpfull"
Cons: "The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc."
Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"
Pros: "Great in flight service experience"
Cons: "Entertainment choices are limited"
Pros: "same as first leg"
Cons: "same as first leg"
Cons: "WiFi needs to be standard"
Pros: "On time"
Cons: "Never ever EVER book thru byo jet. Business breakfast was shocking obviously budget driven not presentation nor taste. Who declared that Arab cheese was consumable. Never book thru BYO jet"
Pros: "Boarding the plane from both sides was efficient."
Cons: "Entertainment system inoperative"
Pros: "Crew is always lovely"
Cons: "The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience"
Pros: "Check in was easy and I could not have asked for a better crew who were pleasant and helpful . Each and every flight in Australia on Virgin Australia has been made so easy for me with the help I have received from the crew with my husband who has mobility problems . seats very comfortable"
Cons: "There is no negative with this airline from ground crew to air flight attendants"
Cons: "If I could give zero stars or negative star rating , I would!!!! The scale should have a zero as this is the worst airline in the WORLD!!!!!!!"
Pros: "Had more then normal snacks."
Cons: "High numbered srat assignments board fron back of plane. This requires you to climb down & up stairs with carry-on bags. Would be good to mention when making reservation & seat assignments."
Pros: "Very helpful"
Pros: "Flight was on time"
Cons: "All food had to be purchased and there was no wifi"
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."
Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."
Pros: "It was a good flight. Arrived on time"
Pros: "An hour only"
Cons: "Nothing special"
Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"
Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"
Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."
Pros: "Helpful train people arriving and leaving Brisbane airporr"
Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."
Pros: "The new App for you mobile device is good. I enjoyed watching the movies to help pass the time."
Cons: "There is never enough room in the seats. I am not a big person, but when a big man is sitting in the seat next to me I do not have my own space."
Cons: "Wasn't happy that my suitcase was broken for such a short flight from Brisbane to Cairns"
Pros: "Smooth flight, departed on time"
Pros: "Great pilot in very bad weather"
Cons: "No umbrellas offered on disembarkation in heavy rain"
Pros: "On time & comfortable, with reasonable food."
Cons: "Service from flight attendants wasn't as friendly as usual."
Pros: "good to include a free snack"
Cons: "Three of our party are coeliac and no gluten free option was available and the only choice we were offered was to purchase the gluten free cookie - which we declined. The picture in the back of the menu of the free snacks included a gluten free option so we were a bit annoyed that this wasn't available."
Pros: "All stages went well, which is just what we wanted after a very early start. We just wanted to get home with the minimum of fuss....and that's exactly what happened. Plenty of notice was given about the change of departure gate so that wasn't a problem. Friendly staff, nice snack and a good cup of coffee to keep us going."
Cons: "Just the seats. We flew Virgin both ways and overall had a great return trip. Thankyou"
Pros: "Everything was a pleasure, the staff, the flight were all great,I will definately be recommending virgin to all my friends. Thanks for making the experience most enjoyable!!"
Pros: "Free bag, easy going staff, very quick boarding, quite nice overall"
Cons: "Only the weather delay, but that cannot be helped."
Pros: "Pleasant crew."
Cons: "Appalling that in this day and age, Virgin does not cater for gluten intolerance. It's not hard to have meals without wheat, yet there's never a gluten free option even when there are non-Pasta based dishes such as curries and stir-fries. Gluten intolerance is so common these days so it's unbelievable that Virgin doesn't try to ensure at least one of the dishes doesn't have wheat/gluten. A 5 hour trip to/from Perth to Brisbane is a very long time to have no savoury meals. I never thought I'd say this, being a loyal Virgin flyer; Qantas is looking more appealing as they cater for GF meals Alim domestic flight and have started to improve their customer service."
Pros: "Crew were very helpful and friendly. Mum needed wheelchair assistance and they made it easy for us."
Cons: "Only cow's milk was available for tea and coffee. No option for non-dairy. There were no snacks or sandwiches or hot food that did not contain animal products."
Pros: "Good points : Staff Aircraft Boarding Seating WiFi entertainment"
Cons: "Bad points: Meals/drinks (just ok....) Coffee :( (don't even think of it)"
Pros: "Everything else was great with Virgin other than bus transfers to plane."
Cons: "Id prefer loading onto the plane directly at the gate, as with this flight today we had to be bussed from the gate to the plane which means loading onto the 20min earlier than usual for an already early flight."
Pros: "Staff were reasonable positive and trip was enjoyable."
Cons: "There was no on-board entertainment hence rated as POOR. Flight was delayed but that did not affect me - just arrived late."
Pros: "I love that economy has USB ports for every seat. Access to snacks and drink. Seat tilts back enough to get you by. Provided noise cancelling headphones is a major plus in my books. Extra room to spread out. I prefer Virgin planes over Qantas. Smooth easy take off and landing."
Cons: "The food was ordinary. Naturally I'm going to wish the seat went down further. The seat separators do not go up."
Cons: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"
Cons: "Jetstar is just an airline that charges for everything. No customer service or personality. The carry-on bag rules apparently are not the same for everyone. Several people had multiple bags well exceeding 7kg. Of course the rest of us had to pay the bag fees. Just a company of crooks."
Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."
Pros: "great flight - fast and easy."
Cons: "it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine."
Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."
Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."
Pros: "Arrived ahead of time"
Cons: "Nothing really"
Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."
Pros: "Thanks for making my trip affordable, until I started wanting to check one bag over the 15-pound on-board limit, have some food, or even water!"
Cons: "It's important to be prepared for the extra costs associated with flying these low-cost airlines. I paid around $100 for each leg of my journey around Australia, Malaysia and Bali and it really added up. I had prepaid for the Air Asia flights, meaning I had to weigh my one checked bag, but didn't catch JetStar's rules until too late to do online. This resulted in additional fees, according to airport personnel."
Pros: "I hadn’t seen the option to book my luggage so when I arrived in the airport I had to pay extra for my luggage (I assume this is more feedback for kayak then for Jetstar). The crew helped me really well to add my luggage but the extra fee was kind of a bummer.. Had a great flight, beautiful airplane and wonderful crew."
Cons: "Didn’t get food or entertainment so not applicable"
Cons: "Not customer friendly at all. Arrived after traffic delays at 7:26 told bluntly that the gate was shut. people before and after us were told the same and we were rebooked on flight at 2:40. Ask me again later when I’ve actually flown with Jetstar, although I’m not optimistic that it will be a great experience."
Cons: "Kayak and Jetstar should tell customers on line ahead of booking what the additional fees will be and offer the option to add those fees to the ticket price at the time of online reservation. It is a pain in the ... to be in a foreign country trying to use your iPhone to deal with these last minute charges so it is not at the airport counter last minute which they double the fees by the way (if you wait until you're in the airport)! Leaves a bad impression of Kayak and Jetstar. Lesson learned the hard way. Won't happen to me again. Buyers beware!"
Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."
Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"
Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."
Cons: "The entire experience"
Pros: "Boarding was easy."
Cons: "I got an email stating the flight time had been changed to 23:45 but when I arrived it still left at the 23:15 original time. I paid an extra $73 for bags which is robbery. The 4 hour flight was freezing cold and I can't even get a blanket or cup of water without being charged?!? I know this is a low cost airlines but that's ridiculous!! Your passengers are people too, no just profits!"
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you Australian airports and immigration is a pain, even for an Australian!"
Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."
Pros: "Be careful. I booked a return flight from Narita. I was NOT prompted in any vidible way about luggage. As qantas FF and based upon ALL past experience i expected an allownace of 25 kgs to be included. I had NO luggage allwoance. I was charged apprx 400 AUD $ for a 22.8kg bag. I asked to redress thsi for the retrun trip and have since discovered that the details have NOT been updated despite paying! So now I need to call Jetstar and worknthrough the issue."
Cons: "I was not not noticeably propmoted about luggae allowances or onboard food ent and beverage costs which ultimately added 55% to the ticket cost, so a reasobale priced tocket ended up an expensive one."
Pros: "Quick and easy boarding."
Cons: "No entertainment options."
Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"
Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."
Pros: "Take off and landing was very smooth. Great staff"
Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."
Pros: "The flight itself was fine"
Cons: "We got told the flight was from the international terminal and we could not make it even though we were at the terminal 1 hr earlier. Had to pay additional $50 to get on the next flight. A lot of other people were in the same boat as us"
Pros: "No hassles, great flight. No issues!!"
Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."
Pros: "Overall a good experience!"
Cons: "I did not like having to pay extra charges for luggage after I chose by booking. I thought I was choosing a "deal" and it was not the great deal I thought I had."
Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"
Cons: "Flights were delayed each direction."
Pros: "Happy with the whole process, all too easy"
Pros: "Check in staff member was nice"
Cons: "No food or drink - at least you could offer complimentary bag of peanuts and orange juice two times during the flight!! Unfriendly crew member on board - she said in a very.bossy way 'Careful of your foor sir' then later intentionally ran into my foot even though I did my best to keep all parts of my body out of the aisle and the offending foot wouldn't have been more than an inch or two at the most into the aisle!! Also the legroom and arm room is very poor indeed - who did you use as your models, pygmies? Also I was charged $100+ for a date change - but I was SURE I clicked the right date, and even if I didn't, you should have a confirmation screen which confirms what the customer is ordering before they finally approve the order."
Cons: "Not enough leg room"
Cons: "Well of course we all know you have to pay for everything on Jetstar. And I wasn't interested in paying those exorbitant prices for their food and drink offer. They sell themselves as a cheap airline, but they are anything but."
Pros: "On time; baggage fees are by weight"
Cons: "Seats were not very comfortable; you pay extra for anything;"
Cons: "I checked into my international flight and had a bag that was within weight limit. The cost for checking said bag is listed at 50.00. The attendant told me I had to pay 215.77 to check my bag. I then pointed out the price is listed as 50.00 on line. The attendant then said if I checked the bag on line, I would only have to pay 50.00. However, since I already showed up to the counter, I could no longer check in on-line and would have to pay a different price. The attendant then changed the boarding time, by moving it up 15 minutes, and said I needed to check in with him now. The cost of checking a normal size bag, on an international flight, was as much as the cost of the plane ticket. I was completely deceived and forced to pay a higher price that went against stated policy. I never agreed to pay the higher price nor did I sign for it… I was just charged that amount. I agree that I should pay a fee for checking a bag. That fee should be the same as everyone else and the fact that I was not allowed to check in on line punished me financially."
Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"
Cons: "Was not on the flight because the international flight was canceled. Had to get a direct flight from Gold Coast to Japan."
Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."
Pros: "Cabin crew"
Cons: "No vegan food option"
Cons: "Service is terrible, they constantly change the rules so its different every time. They don't serve beverages on domestic flights but they also don't let you bring your own. They charge per kilo for bags being overweight. They weigh your carry on plus your personal items which can only add up to 7 kg and will charge you if you are over even if by just 1kg. Do not ever fly with jetstar."
Cons: "Flight was delayed by 35mins. Seats very crowded, we all had to get out of our seats to let the window passenger in and out. No screens on seat backs, lucky I had my iPad and could listen to podcasts in the 3+hr flight."
Cons: "I was charged $160 AUD for a single bag. This is preposterous and I had no idea I had to get a separate ticket that includes luggage for this airline."
Cons: "it delay too late at night. Others services were very good"
Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"
Cons: "Lesson learned, NEVER fly Jetstar again. As an international traveler, I had an oversized bag with me that was free on my other 4 flights, but got totally blindsided by the exorbitant fee Jetstar charged. It would have cost $25 in the USA IF they would have charged me, $170 on Jetstar. Ruined my day."