Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Cons: "Stuff not helpful, rude and not helping at all despite us being with a baby"
Pros: "The crew was on point and did there jobs well."
Cons: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"
Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Cons: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Pros: "Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine."
Pros: "Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well."
Cons: "How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction."
Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Pros: "Snacks and the drinks are good. Boarding are pretty smooth."
Cons: "Dinner and breakfast are not too good. We waited for long period of time for the luggages."
Cons: "Seat backs recline violently and require help from behind to put upright. Cabin crew was less than interested in passenger service . Seat space was less than proper."
Cons: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Cons: "Couldn't get on the flight, thanks to the airline counter person."
Cons: "This airport is disorganised and undersized for the volume of patrons passing through. Was frustrated with the poor response of Sydney airport go manage an obvious failure of their baggage handling system. No fallback procedure was activated(manual for eg) to actually progress baggsge hangling even for those with connections to make. Disappointed and embarrassed by the defensive attitudes of staff who were given no Support by mgt of either airport or airline."
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Pros: "Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff"
Cons: "Typical coach seats but that’s what we paid for"
Cons: "Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating."
Pros: "At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly."
Pros: "Crew was friendly!"
Cons: "Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!"
Cons: "Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded."
Pros: "Crew was friendly and helpful"
Cons: "Food wasn’t the best... no water bottles provided... chronically thirsty on that flight."
Pros: "The crew was amazing and the seat arrangement was well done."
Cons: "I would have liked knowing the seat I upgraded to had solid unmoveable arm rests. Also the exit rows were not boarded first, and since I had no seats in front of me my items were not close at hand bc the overhead storage was already taken."
Pros: "The crew was beyond amazing. Can’t say enough good things about the crew from the ticket agents to the flight attendants. Super helpful and friendly. The nearly 15 hour flight was surprisingly comfortable even in our economy seats."
Cons: "The boarding process was kind of a nightmare. But this was not really the fault of the airline. LAX is just that way."
Cons: "Horrible service. Flight cancelled. Delayed by 30h. Will never travel Virgin Australia again"
Pros: "Leg room"
Cons: "Delayed almost an hour. Landed and had to wait in another queue to get off the plane. Been waiting 15 minutes on the runway. This is really ruining the only holiday weekend I get for months."
No entertainment at all and any food or drinks had to be ordered and paid for...crew was ok as they looked more worried about Covid rules and restrictions instead of the well being of myself as a passenger...
Pros: "Value for money flight."
Cons: "Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others."
Pros: "Good value flight."
Cons: "Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers."
Pros: "Last flight of the evening with all perishable meals at half price."
Pros: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Cons: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"
Pros: "Boarding from back and front of plane. Crew was nice."
Cons: "Booked from the US and didn't realize it was a no frills airline that charges for seat selection in advance then once at the airport they weigh your carryon. If it's over 7.9kgs then you pay extra. Once on b p ard you pay for ANY refreshments."
Pros: "Check in was easy once we prepaid for our luggage ahead of time."
Cons: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Cons: "The charges for the checked baggage. They are very steep."
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"