|Avg. flight duration||9h 27m|
|Flights arrive in||Tokyo|
|Flights depart from||Sydney Kingsford Smith|
|Airlines||AirAsia X, China Southern, Malaysia Airlines, XiamenAir, Singapore Airlines, China Eastern, Qantas Airways, Philippine Airlines, Jetstar, Fiji Airways, Air China, China Airlines, Scoot, Vietnam Airlines, Cebu Pacific, Thai Airways, Japan Airlines, Garuda Indonesia, Cathay Pacific|
Cons: We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.
Pros: Crew is very patients
Cons: Passenger is noisy & very uncooperative it delayed the flight landing!
Pros: Flight was on time
Cons: Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.
Pros: Our family had 3 seats together
Cons: RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!
Pros: Quick boarding
Cons: The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.
Pros: Overall, the service is good.
Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Cons: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.
Pros: The 737-800 was comfortable for the 3-hour flight.
Pros: 3 free meals.
Cons: Flight attendants are dry and dismissive.
Pros: Friendly crew. Comfortable and quiet flight
Cons: Dinner service slow
Pros: Crew and food was amazing
Cons: Landing could be more softer
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing
Pros: All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service.
Cons: maintenance work not manage well
Cons: Had to process in and out of immigration then back into airport No transit area
Pros: Getting off of the plane
Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.
Pros: No problem with staff
Cons: Food is okay
Pros: Almost nothing, this was a terrible flight and experience! The movies were good, that's about it.
Cons: No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances.
Cons: Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this.
Pros: The crew was great as usual. The food was good
Cons: Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away.
Pros: Couldn't find a problem
Pros: Friendly staff Good customer service
Cons: There was nothing i dislike
Cons: 2.5 hour delay
Pros: The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience
Cons: The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing.
Pros: Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight.
Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful
Pros: Excellent, fully reclinable seating in business class and excellent service
Cons: Boarding gate was changed in Shanghai with no advance notice. Movie and music selections were limited and relatively poor.
Pros: Food and service on this flight was outstanding.
Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!
Cons: I did not like riding the bus to my airplane on the tarmac.
Cons: Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience
Cons: No complaints
Pros: crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible
Cons: it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers
Cons: Couldn't check in on mobile
Pros: The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!
Cons: The coach seats were wide enough, but a couple of more inches leg room would have been better.
Pros: The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights .
Cons: The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!
Pros: food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows.
Cons: the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight.
Pros: Crew was very nice
Cons: Waited an hour and a half waiting for the plane to go to the gate
Cons: I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing.
Pros: The flight, service, hospitality.
Cons: Worst airline I have ever flown
Pros: Price..on time and a smooth flight.
Pros: The seats are big
Cons: You have to pay for food and drinks- nothing for free Boarding was chaos- no organization- just everyone pushing their way on. Worried about security as no one at any point checked my ID or passport Line up for baggage drop off took half an hour- they need more staff working
Cons: Previous review is for Sydney to yulara. Flight from Christchurch to Sydney was very smooth and no problems at all
Pros: Check in was good...despite not being allocated seat i was charged for.
Cons: Flight late...I am told as usual. Paid for a seat and was given another. Where is my refund. No one stuffed around me paid. Onboard staff seemed in control but arrogant
Cons: Older planes are very outdated.
Pros: Overall it went quickly.
Cons: It was little disorganized at the gate, there were several crying babies, and someone was throwing up behind me.
Pros: I liked the music and movies
Cons: I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him.
Pros: Good service and friendly flight attendants. Check-in crew was lenient and accommodating with weight restrictions on luggage. Bula!
Cons: The flight was delayed 2 hours. Several people in my group missed their connecting flights
Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...
Pros: I missed my flight due to reading the time of departure wrong, military time. It was my fault.
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
Cons: Barely any legs room to move around and I’m 5”3
Cons: No leg room. No new movies - like watching reruns
Pros: The stewards and stewardess’ were pleasant
Cons: Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.
Pros: Lovely crew, good amount of food and drink available.
Cons: Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead.
Pros: Food was a solid ok!
Cons: They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space.
Cons: Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable.
Cons: It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses.
Pros: When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue.
Cons: Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered.
Cons: Temperature in cabin too warm on outgoing flight
Cons: I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar
Pros: Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!
Cons: Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud.
Cons: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare
Cons: If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time.
Pros: We love how they service food and drink.
Cons: There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things.
Pros: Great service
Pros: The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless.
Cons: The flight was delayed by 2 hours and then it was late another half hour for boarding.
Pros: The crew were great.
Cons: Not much entertainment available.
Pros: Service and friendly staff
Pros: Nothing about lastminute.com
Cons: Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket.
Pros: I liked that everything was fast and easy with no issues
Pros: Staff was helpful pre boarding
Cons: There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!
Pros: The flight was faster than the arrival time
Cons: Delayed flight. Ofcourse
Pros: Efficient boarding
Cons: Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand.
Pros: They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!
Pros: Well done to all the crews.
Pros: Crew is approachable and the food is fine.
Cons: To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!
Cons: What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body.
Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.
Pros: The service are great!
Cons: More movie selections
Pros: The flight crew
Cons: More space
Pros: Nothing 2 hours late Had to watch commercials on the seat tv screen.
Cons: I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline.
Cons: Meal was terrible
Pros: Amazing in business class
Pros: Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal.
Cons: I'm a bit get bored with the food.
Cons: The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go
Pros: only the deffective TV particularly seat 30f
Cons: deffetive TV..i just sleep thru out my flght
Pros: Delayed. Late notification of delay. No text notification of delay.
Pros: Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie.
Cons: Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila.
Pros: Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good
Cons: Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th
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