|Flights arrive in||Japan|
|Flights depart from||Sydney Kingsford Smith|
|Airlines||AirAsia X, Philippine Airlines, Jetstar, Malaysia Airlines, China Eastern, Air China, Japan Airlines, Scoot, China Airlines, Singapore Airlines, Fiji Airways, Qantas Airways, Vietnam Airlines, Tianjin Airlines, Garuda Indonesia, ANA, Korean Air, Asiana Airlines, China Southern|
Cons: Unconfort and meals for sale too :(
Pros: Great service
Cons: The small leg space
Pros: Quick boarding
Cons: The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.
Cons: At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding
Pros: Crew and check in were very accommodating to our family with two small children.
Cons: Food served did not have any vegetarian choices.
Pros: The flight was underbooked so I had a row to myself. That always makes a happy flight.
Pros: One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline
Cons: We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport.
Pros: Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances.
Cons: Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking).
Pros: It’s okay
Cons: My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland.
Pros: Nothing, would not fly with jetstar again
Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).
Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.
Pros: Check in was good...despite not being allocated seat i was charged for.
Cons: Flight late...I am told as usual. Paid for a seat and was given another. Where is my refund. No one stuffed around me paid. Onboard staff seemed in control but arrogant
Pros: easy securityand boarding at kl
Cons: food bland
Pros: Not much
Cons: Left late with no explanation
Pros: Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes.
Cons: I haven't even made it to my destination yet.
Cons: Connecting Time
Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!
Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.
Cons: Flight attendants are excellent, polite, warm, professional.
Pros: Flight attendants are excellent, polite, warm and professional.
Pros: Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well
Cons: Limited in-flight entertainment. Headsets weren’t too good
Pros: The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route.
Cons: Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing.
Pros: Short waiting period for connecting flights
Cons: Bad service for China Air crews and not using the airport terminal tube, the passengers need to take a bus
Pros: Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too
Cons: Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check
Pros: New plane Alert crew Comfy seats in economy Excellent cabin service on 12 hr flight
Cons: Awful food even when Muslim meal ordered before
Cons: missed connected flight
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS
Pros: Very comfortable and nice atmosphere
Pros: Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere.
Cons: in-flight Wifi is not working
Pros: Service was very goood
Cons: Food was not great and entertainment was average
Pros: Everything ! Makes me what to travel to Japan more.
Cons: I loved it
Pros: The service was excellent
Cons: Food needs improvement
Pros: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.
Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.
Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.
Pros: On Time No Frills.Overall Good
Pros: Crew on Singapore airlines were very helpful, friendly and accommodating.
Cons: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.
Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.
Pros: I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well.
Cons: The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!
Pros: Got an exit row seat. Lots of leg room.
Cons: No complaints.
Pros: I like the staff was very nice, and boarding process was not bad.
Cons: The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated.
Pros: Friendly staffs & price
Cons: Not much legroom for economy
Pros: I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again.
Cons: There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy.
Cons: Everything was fine.
Cons: Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane.
Pros: The service is exceptional!
Pros: lot of turbulence, uncomfortable ride
Cons: entertainment system was good
Pros: Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight.
Cons: Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.
Cons: with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives...
Pros: The crew were very friendly and professional. Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good.
Cons: Boarding was hectic and unorganized, but functional. Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.
Pros: I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller.
Cons: Worst Fiji ground staff at Sydney airport
Pros: I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.
Cons: See above. The above problem caused me discomfort, pain, stress.
Pros: Food was delicious and service excellent
Cons: Slow customs in Honolulu
Cons: very cramped
Cons: Seating space was horrible! The seat in front of me, when reclined, was IN MY LAP! Headphones were bad. This LONG flight left A LOT to be desired!
Pros: Overall a good flight
Cons: Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working.
Pros: I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly.
Cons: I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage.
Pros: Comfy seats and blankets! Left and arrived on time.
Pros: Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick.
Pros: The people at the counter helped me and were great
Pros: The plane was new and the food was fresh.
Pros: great service and attitude by the staff, on time flights, and the food was fine
Cons: The plane was a little old and there were no entertainment options
Pros: Entertainment system was good - toilets relatively clean
Cons: Main complaints are with other Rude passengers, kicking seats, failing to return seats upright during meal times. Cramped space and no offer to move to available seats. Food was poor quality on this flight. Such a difference from our flight on same airline to China
Pros: Food and Crew
Cons: Limited IFE and complications with hotel meant to be provided due to long layover.
Pros: Great films
Cons: .no veg option unless prebooked
Pros: I LOVED the Flight Attendants' uniforms. Smile!
Cons: Meal was terrible
Pros: Fast boarding
Cons: Food is low quality. Nothing special.
Pros: Amazing in business class
Pros: Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense.
Cons: There is nothing not to like.
Pros: Loved from the booking on kayak and all the services provided by the airline until landing.
Cons: Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own
Cons: Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space
Pros: Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service.
Cons: The food was not enough, we felt so hungry before arriving.
Pros: Service, entertainment , drinks, everything! Very good!
Pros: The flight was relaxing and the layover in Tokyo was brief and comfortable.
Pros: service, food, kindness
Pros: Everything. Will definitely chose them again.
Pros: Accomodating the cew
Pros: The service is always way better than American flying
Pros: The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well.
Cons: The planes are old. The space is tight, especially if you have long legs.
Cons: Only fish and rice were available for the breakfast meal. The seats were too compact for such a long flight. more leg room would be nice.
Pros: Staff friendliness, leg room
Cons: No sleeping eyepatch
Pros: Even coach had plenty of room
Cons: Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles.
Pros: The service was hood
Pros: Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years
Pros: In general, the service is OK, but not outstanding. Try to do better!
Cons: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.
Cons: Food is catered for one group of people, should be more international.
Cons: I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.
Cons: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!
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