Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Tokyo Haneda
ANA, Air New Zealand and Qantas Airways have all waived their change and cancellation fees on flights from Sydney Kingsford Smith to Tokyo Haneda. Confirm policies on booking site.
If you are travelling through Sydney Airport and have a hidden disability, or you are travelling with someone who has a hidden disability, you can pick up a lanyard at the Airport Services Centre, situated on Level 3 of International Terminal 1. This will make staff aware that you may need more time for boarding or at security checks than other passengers.
If you are travelling with a lot of luggage, you can take advantage of the Excess Baggage Service, which is offered at Sydney Kingsford Smith. This service allows you to send your extra bags on a separate flight as cargo, thereby reducing your luggage costs. The Excess Baggage office is located in the departures area of Terminal 1, close to check-in Gate A.
A temporary luggage storage facility is available inside the arrivals area of Terminal 2F at Haneda Airport. This service is available 24 hours per day, and prices for storage vary depending on the size and weight of the luggage.
There are some direct flights available for this route. Qantas and ANA are airlines that provide direct flights from Sydney Kingsford Smith to Tokyo Haneda. Airlines that provide flights with only one stop on this route include Cathay Pacific and China Southern.
If you are prepared to purchase a day pass for roughly A$ 65, you will be able to access the airport lounge for economy-class travellers. This standard day pass will only allow you a single entry to the airport lounge.
You will be able to find childcare rooms near bathroom facilities within the airport. You can also take advantage of free stroller use in departure areas of the airport.
You can contact the airport staff from the terminal area of the airport and the airport staff will bring a wheelchair to you if you are in need of additional assistance.
There are mostly local cuisine eateries located in Tokyo Haneda. Restaurants such as Takafuku, Katsusen, and Hyakuzen are eateries that can be found in the airport. You can also find a McDonald’s in Terminal 1.
Direct flights from Sydney generally make it to Tokyo Haneda in 9h 35m. The flying distance between the two cities is 7817 km.
6 direct flights run between Sydney and Tokyo Haneda on a daily basis. On average, there are about 43 departures each week.
In the last 72 hours, the cheapest one-way ticket from Sydney to Tokyo Haneda found on KAYAK was with Philippine Airlines for $870. Singapore Airlines proposed a return connection from $1,100 and ANA from $1,165.
If your flying dates are flexible, you should consider flying to Tokyo Haneda on a Monday, as we generally find the cheapest rates on that day for this route. On the other hand, Friday is the most expensive day to fly from Sydney to Tokyo Haneda. For your return ticket, we recommend flying on a Monday and avoiding Fridays for the best deals.
Sydney and Tokyo Haneda are both served by 1 main airport. You will leave Sydney from Sydney Kingsford Smith and will be arriving at Tokyo Haneda.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sydney to Tokyo Haneda.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Haneda from Sydney is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Tokyo Haneda with an airline and back to Sydney with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Haneda from Sydney up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."
Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Boarding very efficient."
Cons: "I am satisfied with AA overall."
Pros: "Lots of Leg room"
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Cons: "Check in and apps stuck in 80'"
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Cons: "No AC"
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Cons: "The crew kept accidentally bumping my chair and never apologized"
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "JAL doesn't disappoint!"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "Food served was actually pretty good."
Cons: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "The airplane and all crevices"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Friendly staff"
Cons: "only drink provided but no snack"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "The service, food, entertainment, everything was perfect. Thanks so much"
"Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more."
"Great airline with friendly staff, on time departure. Unfortunately their website is really difficult."
Pros: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Cons: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"
Pros: "crewe were excellent"
Cons: "nothing !"
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Pros: "no -all that was amazing was the complete idiocy of ana"
Cons: "virtually everything was a unacceptable starting with the gate staff ..."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Cons: "Old Aircraft Interior, could be more comfortable"
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "The crew were very nice, kind and professional."
Cons: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "Flight on time."
Cons: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Pros: "The staff was so very helpful and nice. Thanks a lot!"
Cons: "The great disinter service from the flight attendants made up for the delays."
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Pros: "Great customer service and very kind staff!"
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Cons: "Food was a bit salty. Bread was so cold."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Cons: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Cabin crews are efficient and very polite. Film selection is fine."
Cons: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."
Pros: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Cons: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Cons: "flight on time. flight was delayed and gate changed"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pros: "Seats are spacious even for economy class."
Pros: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Cons: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Cons: "Seat space could be wider for working"
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Pros: "Punctual flight with friendly crew."
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Spacious economy class seating and great service"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Cons: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Cons: "Hostesses not so pleasant"
Cons: "Some staff not courteous which surprised me"
Pros: "Modern aircraft , nice crew"
Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Cons: "The cabin was quite warm"
Pros: "Prem econ very good. Crew very friendly."
Pros: "Food was delicious!"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Helpful crew. Full food service!"
Pros: "Staff are very friendly and good ."
Pros: "I paid for an economy class ticket but got first class service."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pros: "Very friendly crew & modern aircraft"
Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "No fuss flight but lacking that something extra"
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "It is really nice to have a direct flight option to Singapore"
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"
Pros: "Crew and entertainment"
Cons: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Cons: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Cons: "I got billed a higher price than I was quoted."
Pros: "Crew good. Seat better than airbus seats!"
Pros: "Crew was great"
Pros: "Improve entertainment & Food"
Pros: "Amazing crew members. The seat was comfortable."
Pros: "Thai airways is always good, they are always one of our carriers of choice"
Cons: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Pros: "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."
Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Pros: "Crew were excellent in service. They’re Very attentive and friendly."
Cons: "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
Pros: "Lounge was great"
Cons: "More space in economy"
Pros: "Good food. Thoughtful crew"
Cons: "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
Pros: "Crew service were good and kindness between FRA to BKK."
Pros: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Cons: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Cons: "Business class seat in BKK-CCU sector. Food quality is substandard."
Pros: "the flight was online, and the checking in process was fast and efficient"
Pros: "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
Cons: "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
Pros: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Cons: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Pros: "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
Cons: "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
Pros: "The crew was very nice"
Cons: "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"
Pros: "Service was great, crew on board were friendly and good entertainment."
Cons: "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
Pros: "Airline was excellent"
Cons: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Pros: "Very efficient and attentive service . On time departure and arrival."
Cons: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Pros: "Check in staff were very nice"
Cons: "The entertainnent system never worked, even after rebboting"
Pros: "Ground agents were courteous and boarding was well-managed and quick"
Cons: "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
Pros: "According to the price, services was perfect"
Pros: "Everything was ok"
Pros: "on flight entertainment made the long flight easier to deal with"
Cons: "nothing everything was perfect"
Pros: "The Cabin Crew were very attentive & nice. Great customer service."
Cons: "It’s time for the 747 to retire. It looked tired and worn."
Pros: "Punctual and efficient flight"
Cons: "Food was poor and staff were not at all friendly"
Cons: "Late ,always late leaving and Landing"
Pros: "Friendly staff and airport folk! Smooth and easy all around!"
Cons: "liked everything. i have traveled with Thai many times over the past 30 years."
Pros: "Service in airplane"
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Cons: "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
Cons: "No wifi"
Pros: "We were flying business class and air china would not let us in their lounge until 3 hours before our flight but Thai Air let us use their lounge...we had 9 hours before the next flight. We will go out of our way to.fly this air line again"
Cons: "Not one thing was out of place...great flight."
Pros: "Everything ok But just Ok"
Cons: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Pros: "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
Cons: "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
Pros: "Nothing - I had to cancel from China - took time. I then booked myself"
Pros: "Food was good"
Cons: "Crew were not patient or too helpful."
Pros: "Everything provided, lots of refreshments throughout the flight"
Cons: "Monitors were not the best for viewing movies. White wine was bitter."
Pros: "Organized polite people"
Pros: "The crew and food were awesome."
Cons: "The Air conditioning on the plane was lacking. There was no direct-able air vent and the plane was fairly warm for the whole of the flight. The video screen were very dim and hard to see."
Cons: "Waiting line for immigration at Manila airport"
Pros: "First class airline"
Cons: "decor inside plane looked a little dated"
Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"
Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Pros: "The crew were very attentive and the pods are comfortable."
Cons: "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Pros: "Plane was okay. Nice big screen"
Cons: "Crew was ok"
Cons: "They did not provide water very frequently in flight. Food was satisfactory."
Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Pros: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Cons: "Everything. Worst experience of my life"
Pros: "Too cramped"
Pros: "The staff being very attentive & prompt , great service"
Cons: "Seats not comfortable for a long haul flights"
Pros: "Food. Space."
Cons: "When the front passage reclines, the TV screen was too close for comfort."
Pros: "Though a long flight.. love flying with Cathay!! The crew was fabulous!"
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Pros: "The food and the comfort of the seat were excellent for a premier economy seat. All the flight attendants were extremely cheerful and helpful. I have nothing but good things to say about this flight"
Pros: "Smooth, uneventful travel all was well."
Pros: "The food was good."
Cons: "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
Cons: "Indian vegetarian meal was not great"
Pros: "Passengers was good."
Cons: "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
Pros: "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Cons: "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
Pros: "All was good until missed connection"
Cons: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Pros: "Good service"
Cons: "Older plane"
Cons: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
Pros: "The crew's attention to passengers request in The Economy class"
Cons: "Nothing for what I paid"
Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Cons: "old plane"
Cons: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Cons: "The meals were not as good as on my previous flights"
Cons: "No in-flight WiFi was disappointing."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."
Pros: "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
Cons: "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
Pros: "Overall is good."
Pros: "Service with hospitality impressed me.Prefer to travel in cathay pacific air lines in future travel plans."
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Pros: "The service and quality are absolutely OK, the airline is awesome!"
Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents. Strange security protocols, going through security transfer between arrivals and departures in Hong Kong, then an additional security bag inspection in the boarding way just prior to getting on the plane."
Pros: "The crew was more than accommodating. The little amenities helped for such a long flight."
Cons: "16 hours in economy. There is no way to be comfortable on any plane."
Pros: "Food was decent, staff was friendly and they wasted no time getting us in the air and off the plane"
Cons: "Not very good seats, no wifi, weak movie selection, the bottled water is like 2 ounces (on a 16 hr flight i had to drink 100 of them), we couldn't pick seats in advance."
Pros: "Staff was attentive and pleasant."
Pros: "The flight was very pleasant and the crew exemplary."
Cons: "The flight was delayed by over 3 hours and I just missed check in for my connecting flight. I was not allowed to board by British Airways. Unfortunately this was a separate ticket and resulted in me having to purchase a new ticket at a very higher cost. While I accept the delay was beyond Cathay's control I would have make the check in on the connecting flight in time if they had provided assistance in transiting through the airport. Unfortunately no help was provided and after I missed the check in and spoke to the Cathay Pacific representative they only advised me I would have to find another flight."
Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
Pros: "Inflight service"
Cons: "business class seat was somewhat uncomfortable to sleep on either back or side positions."
Pros: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Cons: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."
Airlines flying from Sydney to Tokyo Haneda have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Tokyo Haneda
Masks required on board, masks provided on flights from Sydney to Tokyo Haneda
Social distancing seating
Middle seats unavailable to book on flights from Sydney to Tokyo Haneda
Testing for antibodies, testing for symptoms for flights from Sydney to Tokyo Haneda
Waiving of change fees. Search flexible flights from Sydney to Tokyo Haneda