Find cheap flights to Tokyo Haneda (HND)

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

crew were nice and attentive

Food was pretty bland Not very many films in english

They have no refund policy. I needed to change my flight date, but did not have a firm date in mind. Air China does not allow this. This is very unusual in my experience. And I fly a lot. Cheap bastards.

Crew was friendly and helpful.

Plane was dirty. Area around sink looked like it hadn't been cleaned in some time.

The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye...

Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly.

cabin crew great and friendly

Cabin to cold

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

The crews are not doing enough to help with the many kids crying incident.

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

Bad service..missed connection..Missed our connection..

The flight CZ3517 was delayed by more than 2 hours.

Everything was great.

Attentive service, great food, smooth flight

Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping

Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again

The seats, entertainment and food.

On time, friendly staff

The economy seats where comfortable even with a15 hours flight , food was great and warm.Crew were very helpful

None

Crew were very helpful, food was great the economy seats were comfortable even for a 15 hours floggt

None

Crew behaviour

Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie

Boarding

Food was worse no snacks at all

Service, entertainment, efficient cost. Direct flights from LAX to Melbourne.

I missed the connection in Sydney to get to Cairns… So, still waiting to board the last leg of the flight. The airport in Sydney was really busy and it just took a while to go through customs, and baggage claims etc..

Courteous, friendly staff.

Comfortable seat

Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure.

My seat reclined more than usual

Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it

Very unorganized boarding process.

Nice attendants

No english subtitles

After flight. No jet lag always a problem for me.

All was good

I would like to have a vegetarion menu option

Everyone is so helpful and when I have questions anyone is ready to answer.

Great staff

I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again

Everything!!

Being stuck in a middle seat and not being served enough water. Attendants not very friendly

Food served inflight was excellent, new airplane, and comfortable legroom

Good weather and a quick smooth flight

They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane.

service was great

Plane is a bit old

Food

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

They have no refund policy. I needed to change my flight date, but did not have a firm date in mind. Air China does not allow this. This is very unusual in my experience. And I fly a lot. Cheap bastards.

Excellent service.... clean aeroplane... good food and great staff...

The staff were attentive. The service was good and overall was okay

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Price

Not much comfort, no free food, although cheap.

Food

They have no refund policy. I needed to change my flight date, but did not have a firm date in mind. Air China does not allow this. This is very unusual in my experience. And I fly a lot. Cheap bastards.

Crew was friendly and helpful.

Plane was dirty. Area around sink looked like it hadn't been cleaned in some time.

Flight attendants are quite nice.

1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal.

Food & entertainment

Babies crying the entire trip. There should be a special place for families with three young children under the age of 4.

Bad service..missed connection..Missed our connection..

Everything was great.

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

Cheap

Very narrow seat No free water You pay what you get...

The staff were attentive. The service was good and overall was okay

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

Food, blanket, movies on board

The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first

Long time of waiting

Flight attendants are quite nice.

1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal.

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again

Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly.

Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on.

On time, friendly staff

Vegetarian food was ok. Crew was very polite and helping.

Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight

Able to sleep. Arrived safely.

I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem.

Movie selection

The crew. I will never fly with this airline again

The attitude of the staff was very good so also the service . Food was OK ; could be better within the cost parameters .

There wasn't enough choice of entertainment . The snacks offered were good but the refill of exhausted items was not there . Possibly this could be improved .

Crew were very helpful, food was great the economy seats were comfortable even for a 15 hours floggt

None

food was disgusting

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

Bad service..missed connection..Missed our connection..

Not enough food

Comfortable seat

Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure.

Helpful checking in agent smoothed boarding.

It was not clear at the time of booking that baggage was not included, causing delays and confusing at the airport.

They found the bags and delivered it the next day right on my doorstep.

No one manning the baggage claim counter at Sydney airport. Almost missed my next flight due to waiting to file a claim.

Courteous, friendly staff.

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Comfortable Seats in premium economy

No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .

cabin crew great and friendly

Cabin to cold