Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "The crew were so polite and helpful."
Cons: "Archaic entertainment system. Cabin was dull and seats not up to standard of other airlines business class."
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "Comfort flight with good entertainment, food and service."
Cons: "Flight attendants need to assume travellers do not know Korean."
Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Pros: "Crew was kind & do their job well ensuring passengers are taken care of. Food was very good."
Cons: "Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late."
Pros: "Crew was very friendly and accommodating, even on a short flight. Food was also great."
Cons: "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Pros: "I liked the seat and having a full row. Food was better and healthier than most airline food. I had the Korean dinner of bibimbap with miso soup and pickled radish and the Westerm breakfast of a cheese omelette with vegetables and a fruit cup."
Cons: "Too hot! Hard to sleep when it’s near 80 degrees. Tip: sprinkle water on blanket for a cooling cover."
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Cons: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Cons: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"
Pros: "The seats were comfortable with enough leg room even in Economy class.The on-flight entertainment was excellent."
Cons: "I didn't like the food offered that much. Also, it seemed that the crew were not that good in coordinating among themselves and helping out passengers. There was not much option on drinks."
Pros: "Nil"
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Pros: "Liked that the busses to gate at arrival were not packed"
Cons: "Not having middle seats filled thought that was terrible"
Pros: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Cons: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
Pros: "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
Pros: "Reasonable price and not complicated"
Cons: "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
Pros: "The flights left and arrived on time."
Cons: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Pros: "The entire flight was pleasurable. The crew was outstanding."
Cons: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Pros: "This plane is in much better shape than the last one."
Cons: "Flight delays seem to be a common thing with VN airlines"
Pros: "Entertainment was ok"
Cons: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Cons: "Leg room is short, seats are average. Fine for a short flight."
Pros: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Cons: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
We recently flew on FIJI AIRLINES, what a breath of fresh air! From their customer service at the ticket counter/ Baggage check to the flight attendants on the plane! When I bought the tickets they were the least expensive too! I took a picture of one of the flight attendants scoop up a very fussy baby and walk her around the plane, to give her parents a break. I would love to submit, but don’t know how. Meals were great, also complimentary beer and wine was a pleasant surprise!
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Pros: "Polite"
Cons: "More selections for movies . Fresh veggies or fruit in meals."
Pros: "Very welcoming crew, kept us informed of any changes"
Cons: "The seats are old, no entertainment, really not the quality I expected for an international flight"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Crew great. Seat was a major let down, too small."
Cons: "Just the seats really."