Find Cheap Flights from Tokyo to Sydney Kingsford Smith (TYO - SYD)

The A330 used on the HKG-NRT route was a bit old and out dated.

They gave us a meal. Hkg to tpe

They serve food on a 90 minute flight.

Food and entertainment we're solid. Creature comforts we're solid for economy international (toothbrush, blanket, socks, and sleep mask.)

Never got an e-ticket until the night before outbound flight. Combined with the airline's outsourced customer service, lack of record keeping, and mediocre customer service skills on both sides of the Pacific, boarding was a traumatic experience. Never booking another international flight through Kayak, nor flying Hong Kong Airlines again. Domestic may not be totally out though.

The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

Great service

nothing

My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Flatbed services

Crew seemed friendly and curtious

Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal.

Why do we have to pay for the smallest snacks? On a 4 hour flight??

Staff was helpful pre boarding

There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!

Nice new equipment A321 and FA always nice

Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous

Everything else

Food was less than marginal

Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket.

It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire.

They were polite.

Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want.

The comfort and caring staff

Food serve a bit slow with the no of pax and long queue for the washroom

Service was efficient and responsive .

Food was good

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

Airplane use to fly from Taipei to Ho Chi Minh old and dirty.

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!

Amenties kit was below par

Crew seemed nice, helpful

It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight.

i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours.

Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable

No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing

The choice of English language films were limited. I did not enjoy the food too much

I only fly Vietnam airlines within Vietnam.

Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam.

Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane.

Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)

Flight crew is great

Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service.

Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??

comfortable seats

The crew was great. The technology is great. I enjoyed the movies.

I wish I had more water.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

crew and movives

food was so so.

The crew was friendly and effective. The flight was on time. The seat was comfortable in economy

Food was average. I wish the snacks could incorporate some Hong Kong specialities.

Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful.

Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight.

Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray.

Boarding was swift

Crew was indifferent and cold in their service. Food was mediocre.

on-plane flight operation is very good

back-office support is very poor. for example they sent me an email before the departure date in Korean only.

The seats in business class were very good and the staff was also very good.

I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good.

Tons of leg room.

No soap in bathroom

It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.

Nothing special

At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs..

They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline

Crew on board did their best.

Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry.

He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me.

Everything, except I hope there was more legroom and wifi.

Cramp space, no wifi

Cheap biz flight from ruh to mnl, non stop service

If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you

The flights themselves were good and the crew members were attentive to requests.

The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked.

Quick

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

Delayed as usual - luggage check again

Exactly what we expected. No entertainment no food

Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Great films

.no veg option unless prebooked

great service and attitude by the staff, on time flights, and the food was fine

The plane was a little old and there were no entertainment options

Entertainment system was good - toilets relatively clean

Main complaints are with other Rude passengers, kicking seats, failing to return seats upright during meal times. Cramped space and no offer to move to available seats. Food was poor quality on this flight. Such a difference from our flight on same airline to China