|Avg. flight duration||9h 27m|
|Flights arrive in||Sydney Kingsford Smith|
|Flights depart from||Tokyo|
|Airlines||Jetstar, Scoot, China Eastern, Cebu Pacific, Fiji Airways, Malaysia Airlines, Qantas Airways, Air China, Singapore Airlines, Hong Kong Airlines, XiamenAir, Tianjin Airlines, Philippine Airlines, China Airlines, Asiana Airlines, China Southern, Cathay Pacific, Korean Air, AirAsia X|
Cons: The personnal was rude and unhelpful, the second flight was late and nobody told us why or apologized. I dont think that you should charger food in ten hours flights and special not that expensive for such awful food.
Cons: My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland.
Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).
Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.
Cons: very confusing and stupid luggage policy. I paid extra for weight but did not appear to need to so as no one's bags were weighed (maybe because we left out of the international terminal?). Get rid of the weight requirements and just do a bag size and number limit. (We can all count, but few folks have a scale to accurately weigh their luggage - especially tourists).
Pros: It’s okay
Pros: It was a good flight
Cons: The long delay......
Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.
Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
Pros: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.
Cons: Could not recline chair
Pros: Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.
Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.
Cons: Flight attendants are excellent, polite, warm, professional.
Pros: Long flight as expected but the service is very good
Cons: Lots of turbulence over the Pacific Ocean but that wasn't the airlines fault. Maybe pilot could have flown at a higher altitude to avoid it.
Cons: It was freezing cold. So many people were sneezing, couging and sniffling.
Pros: On time
Pros: cheap flight
Cons: delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers
Pros: Boarding was quick and flight was on time.
Cons: No in flight entertainment, but you get what you pay for.
Pros: Great customer service! Checking in was very fast!
Pros: I liked that everything was fast and easy with no issues
Pros: The crew were very friendly and professional. Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good.
Cons: Boarding was hectic and unorganized, but functional. Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.
Pros: Friendly efficient crew. Clean modern Airbus aircraft and no delays.
Cons: Food was limited and not great.
Pros: Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight.
Cons: Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best.
Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.
Pros: We arrived safely
Cons: 90 minutes delay without information or appology.
Pros: Having 2 seats to ourselves
Cons: Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr
Pros: Excellent crew. Good food. Comfortable seats even in coach.
Pros: Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew.
Pros: easy securityand boarding at kl
Cons: food bland
Cons: Connecting Time
Pros: Food and comfort of the seat
Cons: The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS.
Cons: Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)
Pros: Excellent service. Comfortable seats.
Cons: Nothing comes to mind
Pros: The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good
Cons: The entertainment on board was really disappointing
Cons: Old aircraft with seats in very bad conditions.
Pros: Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too
Cons: Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check
Cons: We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS
Cons: Flight very delayed, no information provided in English.
Pros: The plane, the comfort the staff
Cons: The food selections weee limited for people who don’t eat seafood or pork.
Pros: Lie-flat seats in business class
Cons: 4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing.
Cons: Everything was fine.
Pros: Couldn't find a problem
Pros: I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again.
Cons: There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy.
Pros: The inflight entertainment was great, lots of movie selections
Cons: The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines
Pros: The food was good and they had plenty of good movies.
Pros: Cheap ticket
Cons: Flight delayed 7 hrs. We missed our flight to S Korea and also prior hotel reservation. The airline offered $15 food credit! It is the worst experience ever! Don’t settle with cheap tickets because you will pay much more than that!!!
Pros: Newer plane was quiet, staff was awesome
Cons: Never never booking with kayak again. You've caused me nothing but issues with checking in. And I paid extra to choose my seat but no record of that went to the airline so I am stuck with bad seats for a very long flight. Never again.
Pros: food and service
Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China
Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX
Pros: The flight was fine
Cons: Flight got delayed in Xiamen, miss the connecting flight to chongqing.
Pros: Food and Crew
Cons: Limited IFE and complications with hotel meant to be provided due to long layover.
Pros: great service and attitude by the staff, on time flights, and the food was fine
Cons: The plane was a little old and there were no entertainment options
Pros: Great films
Cons: .no veg option unless prebooked
Pros: Entertainment system was good - toilets relatively clean
Cons: Main complaints are with other Rude passengers, kicking seats, failing to return seats upright during meal times. Cramped space and no offer to move to available seats. Food was poor quality on this flight. Such a difference from our flight on same airline to China
Pros: Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!
Pros: Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!
Pros: Great crew, good food
Cons: No entertainment either flight or snacks to purchase.
Pros: Crew and check in were very accommodating to our family with two small children.
Cons: Food served did not have any vegetarian choices.
Pros: Well organize & very courteous..
Cons: So far no complaint
Cons: Dinner served 1130 pm breakfast after 12 hrs peanut snack.
Pros: seats were full configurable, tray table very logical and space all felt useable.
Pros: Got an exit row seat. Lots of leg room.
Cons: No complaints.
Pros: The service was hood
Pros: Asiana air is so nice, they give all customers slipper to feel comfortable on flight.
Cons: Food is just so so and they should give snack for long flights.
Pros: Plane are clean
Cons: The food is really good
Pros: Even coach had plenty of room
Cons: Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles.
Pros: The food.
Pros: 3 free meals.
Cons: The flight attendants are dry and unhelpful to others not their own race.
Pros: 3 free meals.
Cons: Flight attendants are dry and dismissive.
Pros: Food was good.
Cons: The seats were too narrow.
Pros: As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep.
Pros: crew was courteous and highly helpful. food was good, served hot.
Pros: Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy
Pros: Comfortable enough on board. Good service.
Cons: Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!
Cons: Delayed without notice.
Cons: The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.
Cons: Inconsistent entertainment system
Pros: The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well.
Cons: The planes are old. The space is tight, especially if you have long legs.
Pros: Korean airlines is completely criminal
Cons: Korean airlines
Pros: Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!
Pros: Great service
Pros: Crew is very patients
Cons: Passenger is noisy & very uncooperative it delayed the flight landing!
Cons: At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding
Pros: They got me to my destination
Cons: No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight
Cons: The small leg space
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