|Flights arrive in||Tokyo|
|Flights depart from||Queensland|
|Airlines||Royal Brunei Airlines, Jetstar, Malaysia Airlines, Scoot, Thai AirAsia X, Qantas Airways, China Airlines, China Eastern, Philippine Airlines, Cathay Pacific, Fiji Airways, Singapore Airlines, China Southern, Korean Air, Japan Airlines, EVA Air|
Pros: Entertainment is very up to date Crew striving to help Nice all in all
Cons: Boarding usually late
Pros: Still an affordable choice to fly from Brunei direct to Australia.
Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.
Pros: Comfortable seats
Cons: Can improve food.
Pros: The cabin crew were very friendly, organised and polite.
Cons: The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep.
Cons: airplane is a little bit old.
Pros: Most importantly on time and friendly staff.
Cons: For a discount airline everything was as expected. As said above, being in time and friendly employees made it an excellent flight.
Pros: Crew were really nice
Cons: Was a dylay but not too long
Cons: It's like traveling on Spirit in the USA...you have to pay for everything
Pros: Seat was comfortable.
Cons: Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy.
Cons: Delayed for more than an hour..
Pros: The boarding process was really fast and efficient.
Cons: No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping.
Cons: The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies.
Pros: On time
Cons: No control of children on group tour, allowed to yell and run around. Express Immigration pass not available
Pros: Crew is ok, accommodating, entertainment system ok, food ok.
Cons: level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service.
Pros: Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean.
Cons: Journey / organisation
Pros: On Time No Frills.Overall Good
Pros: Affordable biz class
Cons: Really poor food and flight was delayed 2 hours both ways
Pros: Nice aircraft, on time departure and arrival
Cons: reclining seats only in business class, not lay flat. pay for everything except the bathroom
Cons: We were not offered any drinks or food (on a fairly long flight) on over a six hour flight, so obviously I didn't like the service. I doubt I will ever fly on this airline again!
Pros: I liked the price
Cons: Food is an extra cost, they even charge for water, this is a basic need, especially in hot climates!!! no entertainment and no facilities to charge electronics. Very basic airline
Cons: My flight from Bangkok to Osaka was delayed 1hr, the agency provided me 2 total hours prior between flights however it also required I re-check in (Thai Air Asia to Air Asia X). This resulted in me having to go through immigration and customs merely to go to the departure counter and check in. I missed my flight from Osaka to Honolulu and am stranded for 24hrs until their next flight.
Pros: I fly about 50 times a year and this trip by far has been my worst flight. The service is horrible. Customer service is nonexistent.
Cons: Everything from the second I checked in was terrible. I cannot find one thing I was happy with.
Cons: A boarding pastor next leg so that we didn't have to enter and leave Japan. The ggreeter n oskka couldn't find us the next leg lis
Cons: Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude
Pros: NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!
Cons: Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip.
Pros: Good seats in exit row
Pros: Great entertainment, food, and crew.
Cons: Flight from Bangkok was delay and miss the connection flight.
Pros: Wide variety of entertainment choices made time go much faster.
Pros: Crew was great.
Cons: Boarded an hour late.
Pros: on time
Pros: The flight
Cons: Nothing everything was good
Pros: The Flight was awesome in all aspects, And the Seats were exceptionally comfortable
Pros: The amenity Kit for the business called my attention. Well chosen and good.
Cons: The temperature of the cabin was terrible. too hot in a flight of 14hours
Pros: Fast flight. Less time laying over
Pros: Crew was friendly. Plane was nice. Food was good.
Pros: Very nice equipment A330. Service was very good and angle seats were acceptable in room amd comfort.
Cons: Plugin got power didnt work in my seat. Poor quality headphones and movies were average at best. My meal was terrible.
Cons: Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled.
Pros: On time. Good service
Cons: More leg room
Cons: Stellar service from check-in especially cabin staff was on point. Thank you PAL
Cons: My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago.
Pros: Leg room was small.
Pros: Checkin experience was great. Boarding was great. The crew was great
Cons: The movies were old. Not many new releases to choose from
Pros: Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive.
Cons: Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent.
Cons: 2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx
Cons: flight lates as always
Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.
Cons: I slept most of the way
Pros: I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.
Cons: See above. The above problem caused me discomfort, pain, stress.
Cons: I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit
Pros: Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!
Cons: Transit time is good for way too tight
Pros: The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats.
Pros: Seat was very comfortable, crew was very nice,
Cons: food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out
Cons: Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals
Pros: Efficiency, good.
Cons: The crew is very nice and my Premium economy seat was great.
Cons: The airlines should have serve meal meal early instead of waiting almost half way through the flight
Pros: Great crew had an extra seat next to me
Cons: Everything was great
Pros: Crew was very courteous, efficient and spoke good English.
Cons: Could use a bit more leg room for taller passengers (I'm 6ft).
Cons: Flight delayed, Missed connecting flight Not good response from ground crew members
Pros: Great service
Cons: Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass.
Pros: Seat super comfortable wheelchair is perfect awesome
Pros: Very comfortable seats. Ability to pre-order meals to meet dietary restrictions.
Cons: Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight.
Cons: Need to improve the food qyality
Pros: Creew, food , prompt service
Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.
Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.
Cons: Check in and apps stuck in 80'
Pros: Privacy of window side seat
Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!
Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.
Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.
Pros: EVA Air is an excellent all around airline.
Pros: Crews are excellent
Cons: More legroom
Cons: Everything was great
Pros: Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft.
Pros: Boarding was really fast and smooth. I was section 5 and my first thought that it was going to take awhile to get to my section but I was in my seat in less than 15 minutes from the moment the doors were open. Very impressed.
Cons: It can be hard to communicate to the crew, they do know English but it can be difficult when they are asking about what you want for dinner. I only had trouble 3 times on four of my international flights.
Pros: Short and sweet flight.
Cons: Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!
Pros: They were able to accommodate my request to move to an aisle seat
Cons: Sticklers for luggage weight and the plane was small
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.
Pros: The food!!!!
Pros: Same as outbound flight.
Cons: Same as outbound flight.
Pros: Newer plane, arrived on time.
Cons: You have to pay extra for everything. Even though it’s an eight hour flight there is no food, drink or entertainment included. They do have screens at the back of each seat but it’s $10 to watch a limited selection. The food and drink are expensive. It gets cold in the plane but you guessed it if you ask for a blanket you have to buy a $20 “comfort pack”. So be prepared!
Pros: Crew were really nice
Cons: Was a dylay but not too long
Cons: Free coffee
Pros: the crew was patient and supportive (both flight and ground crew).
Cons: the temperature could have been warmer.
Pros: it was fast and effective
Cons: Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines.
Pros: Very little.
Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.
Cons: It was delayed by 15mins due to heavy rain but it was OK as everything else was on point
Cons: Crew service
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience
Cons: Nothing not to like. They went above and beyond
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