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Information for flights to Japan from Queensland

Flights arrive in Japan
Flights depart from Queensland
Flight price $495
Airlines Jetstar, Philippine Airlines, Malaysia Airlines, Qantas Airways, Scoot, China Eastern, China Airlines, Singapore Airlines, EVA Air, China Southern, Japan Airlines, Korean Air, Air China, Virgin Australia, Thai Airways, Cathay Pacific

Book cheap flights from Queensland to Japan (return)

Airports
Origin
Cairns
$495
only
$495
Brisbane
$581
only
$581
Coolangatta
$700
only
$700
Destination
Tokyo
$495
only
$495
$715
only
$715
Osaka
$581
only
$581
Sat., 2 Mar.
CNS
Cairns
NRT
Tokyo Narita
7h 30m
Tue., 19 Mar.
NRT
Tokyo Narita
CNS
Cairns
7h 30m
Trip: 17 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 18 reviews
Overall
6.2
Boarding
6.5
Comfort
6.0
Crew
6.8
Entertainment
5.1
Food
5.1
SYD
AVV
Excellent 8.0

Pros: It’s okay

CNS
NRT
Good 7.6

Pros: Inflight infrastructure Warm crew

Cons: Water size for sales was too small

AKL
ZQN
OK 4.0

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

CNS
NRT
OK 4.0

Cons: Due to the Cairns to Tokyo being canceled, we had to take a direct flight from Gold Coast to Tokyo. For that flight, we had to wait outside in the rain, because there was no communication between the plane and the staff at the boarding gate. Then we had to run through the rain to actually board the plane. Thankfully when we arrived in Tokyo they provided cover for exiting the plane. I doubt I will ever fly Jet Star again, and I'll tell everyone I know not to ever fly with you if they can help it.

SYD
AKL
Excellent 10.0

Pros: Good price, nice flight.

Cons: Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.

Sat., 1 Jun.
BNE
Brisbane
KIX
Osaka Kansai International
33h 15m
Sat., 15 Jun.
KIX
Osaka Kansai International
BNE
Brisbane
22h 25m
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2,228 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.7
Food
7.0
SIN
MNL
Good 7.0

Pros: Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances.

Cons: Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking).

MNL
PVG
Excellent 8.0

Pros: Services

Cons: Nothing

MNL
SGN
Excellent 10.0

Pros: Well organize & very courteous..

Cons: So far no complaint

MNL
YYZ
Good 7.0

Pros: No delays. Reached destination an hour early. Food was very good.

Cons: My main issue is with the payment confusion between vayama and philippine airlines (unknown outstanding balance came out after managing my booking) which caused major hassle because both parties couldn't help me even after several calls/emails. Actually, another vayama-Philippine airlines passenger reached out to me after she experienced the same situation. Baggage allowance very strict. Would prefer more asian entertainment content.

MNL
SIN
Excellent 10.0

Pros: The flight was underbooked so I had a row to myself. That always makes a happy flight.

Wed., 8 May
BNE
Brisbane
NRT
Tokyo Narita
20h 40m
Wed., 22 May
NRT
Tokyo Narita
BNE
Brisbane
21h 55m
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1,203 reviews
Overall
7.2
Boarding
7.2
Comfort
7.1
Crew
7.6
Entertainment
6.9
Food
6.7
HKG
KUL
Good 6.0

Pros: Not much

Cons: Left late with no explanation

TWU
KUL
Mediocre 2.0

Pros: The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade.

Cons: Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for.

PER
KUL
Mediocre 3.0

Pros: Nothing

Cons: Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines.

MNL
KUL
Good 6.0

Cons: The food

BTU
SBW
Mediocre 2.6

Cons: Delayed for more than an hour..

Wed., 13 Mar.
BNE
Brisbane
NRT
Tokyo Narita
9h 10m
Thu., 14 Mar.
NRT
Tokyo Narita
BNE
Brisbane
9h 10m
Trip: 2 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 16 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.9
Food
7.6
BNE
NRT
Mediocre 2.3

Pros: Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo.

Cons: If only I could afford business class :(

SYD
MEL
Excellent 8.0

Pros: Great crew and good was good

Cons: A bit of turbulence during the flight

SYD
DFW
Mediocre 3.0

Cons: - There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me.

PER
MEL
Mediocre 3.3

Pros: Online check in

Cons: Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it

DFW
SYD
Mediocre 2.0

Pros: NOTHING

Cons: We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!

Wed., 8 May
OOL
Gold Coast
NRT
Tokyo Narita
35h 30m
Wed., 22 May
NRT
Tokyo Narita
OOL
Gold Coast
8h 50m
Trip: 15 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 264 reviews
Boarding
7.2
Comfort
6.4
Crew
7.3
Entertainment
5.1
Food
5.6
SIN
TPE
Good 7.6

Pros: Overall it was a good flight.

Cons: No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

TPE
SIN
Mediocre 2.3

Cons: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

DMK
NRT
Excellent 8.0

Pros: On Time No Frills.Overall Good

Cons: Nothing

SIN
KBV
Good 7.3

Pros: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.

Cons: Could not recline chair

SIN
HKG
Excellent 9.6

Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

Wed., 27 Feb.
BNE
Brisbane
HND
Tokyo Haneda
34h 40m
Mon., 18 Mar.
HND
Tokyo Haneda
BNE
Brisbane
23h 20m
Trip: 19 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 5,685 reviews
Overall
6.6
Boarding
6.6
Comfort
6.5
Crew
6.9
Entertainment
6.3
Food
6.0
PVG
NRT
Good 6.6

Pros: The crew was great. Very attentive and super friendly.

Cons: Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though.

JFK
PVG
OK 5.0

Pros: Food

Cons: No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE

PVG
CEB
Excellent 10.0

Pros: Superb Pilot we had a very nice flight. All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

TYN
PVG
Excellent 8.3

Pros: Didn’t provide convenience to parents with baby/toddler to checkin and boarding.

Cons: Flight attendants are excellent, polite, warm, professional.

JFK
PVG
Good 6.6

Pros: Price of biz class is attractive but it’s good and entertainment could be better for western travelers

Cons: Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand

Sun., 9 Jun.
BNE
Brisbane
NRT
Tokyo Narita
14h 05m
Thu., 13 Jun.
NRT
Tokyo Narita
BNE
Brisbane
13h 05m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Thu., 18 Apr.
BNE
Brisbane
NRT
Tokyo Narita
21h 05m
Tue., 23 Apr.
NRT
Tokyo Narita
BNE
Brisbane
13h 40m
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 3,144 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.5
SGN
TPE
Excellent 8.0

Pros: Friendly staffs & price

Cons: Not much legroom for economy

TPE
RGN
Excellent 10.0

Cons: Everything perfect

LAX
TPE
OK 5.3

Cons: Dinner served 1130 pm breakfast after 12 hrs peanut snack.

TPE
ONT
Excellent 8.0

Pros: Service & price

Cons: Not much legroom for economy customers, limited entertainment & food selections

MNL
TPE
OK 4.6

Cons: Dirty

Fri., 10 May
BNE
Brisbane
HND
Tokyo Haneda
16h 50m
Sat., 1 Jun.
HND
Tokyo Haneda
BNE
Brisbane
16h 05m
Trip: 23 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 3,097 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.0
Entertainment
8.7
Food
8.4
LAX
ICN
Excellent 10.0

Pros: I like everything crew, etc

Cons: Nothing reallly

MNL
SIN
Excellent 10.0

Pros: loved d bnew 787 dreamliner planes. loved d medium haul biz class seats.

Cons: everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling .

SFO
SIN
Excellent 10.0

Pros: Everything

AKL
SIN
Excellent 8.0

Pros: personel provided excellent service

Cons: food was ok. A faulty entertainment system did make our flight feel longer.

SIN
SFO
Excellent 10.0

Pros: The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!

Cons: Nothing.

Wed., 20 Mar.
BNE
Brisbane
NRT
Tokyo Narita
15h 20m
Wed., 17 Apr.
NRT
Tokyo Narita
BNE
Brisbane
18h 35m
Trip: 29 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 5,045 reviews
Boarding
8.8
Comfort
8.5
Crew
8.9
Entertainment
8.4
Food
8.3
TPE
SFO
Good 6.6

Pros: Efficient crew

Cons: Flight late

MNL
TPE
Good 6.6

Pros: Boarding by Zone

Cons: Seniors (over 65) people should be given priority boarding

TPE
SFO
Excellent 9.6

Pros: Alll good and arrived early!

TPE
YYZ
Excellent 10.0

Pros: 機艙舒適,機組人員態度良好,熱心親切,服務快速,空服員讓人看起來友善美麗,飛機乾淨衛生,讓人放心搭乘。

Cons: 機上購物的電視螢幕上,想訂購的物品都沒有,很可惜。

IAH
TPE
Excellent 8.3

Pros: Friendly and helpful flight attendants

Cons: The airlines limits carry-on luggages and reinforce it to the extend that it annoys many passengers. Make the rules very clear to the people before we arrive. People abuse the wheelchair policies although they are physically fine.

Tue., 23 Apr.
BNE
Brisbane
HND
Tokyo Haneda
34h 35m
Sat., 25 May
HND
Tokyo Haneda
BNE
Brisbane
15h 45m
Trip: 33 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 5,013 reviews
Overall
7.2
Boarding
7.3
Comfort
7.1
Crew
7.6
Entertainment
6.9
Food
6.7
CAN
DAC
Excellent 10.0

Cons: Very good service

LAX
CAN
Excellent 10.0

Cons: I like this flight

CAN
LAX
OK 5.3

Cons: Food is catered for one group of people, should be more international.

CAN
KTM
OK 4.0

Cons: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

JFK
CAN
Good 6.0

Cons: It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit.

Fri., 8 Feb.
BNE
Brisbane
HND
Tokyo Haneda
23h 00m
Mon., 25 Feb.
HND
Tokyo Haneda
BNE
Brisbane
28h 50m
Trip: 18 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3,893 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
SFO
HND
Excellent 10.0

Pros: Everything ! Makes me what to travel to Japan more.

Cons: I loved it

NRT
ORD
Excellent 10.0

Pros: Comfortable and great crew

HND
SIN
Good 7.6

Pros: Service was very goood

Cons: Food was not great and entertainment was average

SIN
NRT
Good 7.6

Pros: The service was excellent

Cons: Food needs improvement

KIX
LAX
Excellent 10.0

Pros: JAL flights to LAX are always great. Good food too.

Tue., 16 Apr.
BNE
Brisbane
KIX
Osaka Kansai International
27h 55m
Fri., 19 Apr.
KIX
Osaka Kansai International
BNE
Brisbane
35h 30m
Trip: 4 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 4,325 reviews
Overall
8.8
Boarding
8.8
Comfort
8.6
Crew
9.0
Entertainment
8.6
Food
8.5
ICN
KUL
Mediocre 2.0

Cons: my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE

HNL
NRT
Excellent 9.3

Pros: Clean comfortable

Cons: Vegan meal option needs more veggies

ICN
SFO
Excellent 10.0

Pros: Everything. Will definitely chose them again.

ICN
MFM
Good 6.3

Pros: The staff was extremely helpful, including bumping up our seats to the front of the plane.

Cons: The plane was old and cramped. I was dying in there.

ICN
IAD
Excellent 9.5

Pros: Crew, Food, Boarding, Entertainment.

Cons: My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!

Wed., 20 Feb.
BNE
Brisbane
HND
Tokyo Haneda
21h 40m
Sat., 2 Mar.
HND
Tokyo Haneda
BNE
Brisbane
18h 40m
Trip: 11 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 4,909 reviews
Overall
6.6
Boarding
6.8
Comfort
6.5
Crew
7.0
Entertainment
6.1
Food
6.1
PEK
LAX
Good 7.3

Pros: The plane, the comfort the staff

Cons: The food selections weee limited for people who don’t eat seafood or pork.

PEK
SZX
Good 7.0

Cons: Flight very delayed, no information provided in English.

IAD
PEK
Good 6.8

Cons: The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room.

MNL
PEK
Excellent 8.3

Pros: comport

Cons: nothing at all

SFO
PEK
Mediocre 2.0

Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS

Sat., 2 Mar.
CNS
Cairns
NRT
Tokyo Narita
7h 30m
Tue., 19 Mar.
NRT
Tokyo Narita
CNS
Cairns
7h 30m
Trip: 17 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 18 reviews
Overall
6.2
Boarding
6.5
Comfort
6.0
Crew
6.8
Entertainment
5.1
Food
5.1
CNS
NRT
Mediocre 2.6

Pros: There is nothing good to say about my experience with Jetstar.

Cons: From the moment we arrived at the airport, we were slammed with $650 in surprise baggage fees and our experience only got worse from there. We thought we had braced ourself for all of the surprise fees by doing things like ordering meals ahead of time, but boy were we wrong. The $24 in-flight meals that we pre-purchased were small and terrible. And somehow, despite being a nearly empty flight, the flight attendants couldn't even be bothered to offer us water more than once on a 7-hour flight. Jetstar? Never again.

CNS
NRT
Excellent 8.0

Pros: Best price by far for a direct flight to our destination. Optional paying for food and entertainment, etc, was perfect for our needs and budget.

Cons: Didn't realize we wouldn't even be given water without paying for it. Nothing wrong with the policy that you pay for everything extra, but needed more explanation up front for a first-time user. Baggage weights, food and drink, entertainment--all are extras, and sometimes cheaper to pay for it at original booking. I didn't understand that until I'd already bought the tickets.

SYD
AVV
Excellent 8.0

Pros: It’s okay

SYD
AKL
Excellent 10.0

Pros: Good price, nice flight.

Cons: Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.

CNS
NRT
Good 7.6

Pros: Inflight infrastructure Warm crew

Cons: Water size for sales was too small

Thu., 10 Jan.
BNE
Brisbane
NRT
Tokyo Narita
23h 20m
Wed., 23 Jan.
NRT
Tokyo Narita
BNE
Brisbane
19h 10m
Trip: 14 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,919 reviews
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
7.3
Food
7.2
LAX
SYD
Excellent 10.0

Pros: Plane was really spacious. Lots of legroom. Service was great. Wifi was great. At one point it stopped working but I got on chat and they worked it out quickly.

Cons: Nothing

BNE
CNS
Excellent 10.0

Pros: Took off a bit late but good communication around it. Comfortable easy and accommodating

SYD
MEL
Excellent 8.0

Pros: On time

Cons: Nothing

PER
CBR
Excellent 8.0

Pros: Director flight at a good time

Cons: nothing

CBR
SYD
Excellent 8.8

Pros: Great, love the ATRs

Mon., 11 Feb.
BNE
Brisbane
NRT
Tokyo Narita
18h 40m
Fri., 22 Feb.
NRT
Tokyo Narita
BNE
Brisbane
24h 20m
$1049
Trip: 12 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 1,799 reviews
Boarding
8.2
Comfort
8.1
Crew
8.5
Entertainment
7.7
Food
7.8
CNX
BKK
Excellent 10.0

Pros: They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!

Cons: N/a

CNX
BKK
Mediocre 3.6

Pros: That we arrived

Cons: Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight.

BKK
KUL
Excellent 10.0

Pros: The service was great as was the space.

Cons: I would have liked a window seat.

HKG
BKK
Good 6.0

Pros: Food still up to standard. Better then some flight from Thai Airways.

Cons: Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray.

BKK
LHR
Good 7.3

Pros: Good friendly staff. Good flights

Cons: Food wasn’t good. Movies selection is not good.

Sun., 9 Jun.
BNE
Brisbane
NRT
Tokyo Narita
14h 40m
Mon., 10 Jun.
NRT
Tokyo Narita
BNE
Brisbane
29h 15m
$1086
Trip: 2 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5,177 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
YYZ
HKG
Excellent 9.3

Pros: Cabot crew very nice an professional.

Cons: I wanted an aisle seat but I got stuck with a middle seat.

YVR
JFK
Excellent 10.0

Pros: As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep.

HKG
KIX
OK 4.3

Pros: Nothing I like

Cons: The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad

AKL
HKG
Mediocre 2.0

Pros: Very delayed flight that resulted to missed my flight going to davao

NRT
HKG
Mediocre 3.6

Cons: Slow and old entertainment system. Bad seats

Sat., 2 Mar.
CNS
Cairns
NRT
Tokyo Narita
7h 30m
Tue., 19 Mar.
NRT
Tokyo Narita
CNS
Cairns
7h 30m
Trip: 17 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 18 reviews
Overall
6.2
Boarding
6.5
Comfort
6.0
Crew
6.8
Entertainment
5.1
Food
5.1
AYQ
MEL
Mediocre 2.0

Cons: City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket.

MEL
SYD
Good 6.6

Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).

Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.

CNS
NRT
Excellent 8.0

Pros: The plane was nice and I was comfortable for the most part in coach. Which is where I always fly. The leg room was good and I had ample storage overhead and below the seat in front of me. The staff were nice. The co-pilot was very polite.

Cons: At the end of the day you don't want the customer thinking....geez, for the cost I ended up paying, I could have bought the higher priced ticket with _____ airline. My opinion, this would not be my choice of business models. - Some reasonable amount of luggage should be included past the carry on. - I would not charge separately for blankets and entertainment. If I did it would be such a nominal fee that everyone would just do it. - I feel the same way for snacks, water, soda, coffee, etc. Some appropriate fee that is not a major upcharge. I think from a customer satisfaction standpoint I would charge $25 more on each ticket and provide more without all the upcharges. It just feels better.

SYD
AVV
Excellent 8.0

Pros: It’s okay

CNS
NRT
Mediocre 2.6

Pros: There is nothing good to say about my experience with Jetstar.

Cons: From the moment we arrived at the airport, we were slammed with $650 in surprise baggage fees and our experience only got worse from there. We thought we had braced ourself for all of the surprise fees by doing things like ordering meals ahead of time, but boy were we wrong. The $24 in-flight meals that we pre-purchased were small and terrible. And somehow, despite being a nearly empty flight, the flight attendants couldn't even be bothered to offer us water more than once on a 7-hour flight. Jetstar? Never again.

Sat., 1 Jun.
BNE
Brisbane
KIX
Osaka Kansai International
33h 15m
Sat., 15 Jun.
KIX
Osaka Kansai International
BNE
Brisbane
22h 25m
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2,228 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.7
Food
7.0
CRK
CGY
Excellent 10.0

Pros: Im comfortable

Cons: The food

MNL
SGN
Excellent 10.0

Pros: Well organize & very courteous..

Cons: So far no complaint

SIN
MNL
Good 7.0

Pros: Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances.

Cons: Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking).

SGN
MNL
Excellent 9.0

Pros: Crew and check in were very accommodating to our family with two small children.

Cons: Food served did not have any vegetarian choices.

MNL
SFO
Excellent 9.0

Pros: Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!

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