BNE - NRT

Find cheap flights from Brisbane to Tokyo Narita Airport

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BNE — NRT
17 Jan — 24 Jan1
Return
1 adult
Economy
From?
To?
Mon 17/1
Mon 24/1

Good to know

Low season

May

High season

December

Average price (return flight)

$866

Good deal (return flight)

$704

Good deal one-way

$1,206
Best time to beat the crowds (22% less expensive on average)
Most popular time to fly (28% more expensive on average)
(avg. price over the last 2 weeks)
or less
or less

When to book flights from Brisbane to Tokyo Narita Airport

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $1,206 or less one-way and $704 or less round-trip.
  • The cheapest flight from Brisbane to Tokyo Narita Airport was found, on average, 61 days before departure.
  • Book at least 1 week before departure in order to get a below-average price.
  • High season is considered to be November, December and January. The cheapest month to fly is May.
  • Morning departure is around 25% cheaper than an evening flight, on average*.
  • Make your flight out of Brisbane (BNE) that bit easier by staying at one of the three hotels on Brisbane Airport campus: the Ibis and Pullman Brisbane Airport hotels are a short walk from the terminal buildings and the Novotel runs a shuttle service to the terminals.
  • There’s a great range of international and local cuisine on offer at Narita Airport, Tokyo (NRT). The Japanese offerings in particular are fantastic but there are many other food and drink options for passengers that visitors from Brisbane (BNE) will enjoy.
  • There are three types of lounge at Narita: pay-as-you-go open-access lounges, costing around ¥1220 (around A$ 15); official airline lounges and credit card company lounges.
  • Narita Airport incorporates some interesting experiences to welcome passengers to Japan that Brisbane guests will enjoy. These include a daily fragrance diffusion of natural oils just before passport control for inbound passengers, an Origami Museum, an art promenade, and a range of Japanese cultural events.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking Brisbane to Tokyo Narita Airport flights

Top 3 airlines serving Brisbane to Tokyo Narita

Scores according to KAYAK customer reviews
8.6
Singapore AirlinesOverall score based on 3914 reviews
8.8Boarding
8.5Comfort
8.9Crew
8.6Entertainment
8.3Food
Airline reviews
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Read more about Singapore Airlines
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "Food, service"
Cons: "The space"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Nothing."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "Got bumped to Business Class"
Cons: "I liked everything"
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Cons: "Nothing"
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Short flight"
Cons: "N/A"
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Cons: "Little or no room in Economy"
Pros: "Excellent attention to service and comfort."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "Food and good service"
Cons: "None"
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "I paid for an economy class ticket but got first class service."
Cons: "Nothing"
Cons: "My Vegan meal was terrible."
Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."
Pros: "The service and fast flight"
Cons: "N/A"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Cons: "Old plane. Old in flight entertainment."
Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "Made Econ class feel like biz :)"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Customer service and food couldn't be better."
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Cons: "Seats are tight and hard"
Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Cons: "old facilities"
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."

The Bula experience

Pros: "The crew was amazing, and the bula plus seats are worth the money."
Cons: "The entertainment on board is very dated and doesn’t have that much to choose from."
Pros: "The crew was great. Food was good."
Cons: "They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!"
Pros: "Seat comfortable, we paid extra for emergency exit"
Cons: "The entertainment system for a 5 hour flight was poor quality and for limited time only. Also the quality of the vegetarian meal was average"
Pros: "The crew were welcoming, friendly, and accommodating."
Cons: "The plane is old and had no screens, so there was no entertainment option."
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "Polite"
Cons: "More selections for movies . Fresh veggies or fruit in meals."
Pros: "Some crew members are excellent and some are flat."
Cons: "Food is kind of bad"
Pros: "The crew was amazing! The seats in a business class were very uncomfortable."
Cons: "It’s hard to compare after my recent flight on Emirates which was superb."
Pros: "Very welcoming crew, kept us informed of any changes"
Cons: "The seats are old, no entertainment, really not the quality I expected for an international flight"
Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."
Pros: "Service is nice. Very friendly. Food is good."
Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"
Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"
Pros: "My flight to Los Angeles was great comfortable seats and the food was very good"
Cons: "Unfortunately my flight from Los Angeles to Christchurch was cancelled the plane had a mishap on the runway colliding with another plain so was booked on an Air New Zealand flight back to Auckland the following night it was good of Fiji air to put me up in the Crowne Plaza near airport lovely hotel"
Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"
Pros: "I traveled with my 4 children and my husband. Out of Honolulu the flight is scheduled very late so i had extemely exhausted children. The gate agents were so very helpful and so compassionate, especially because my 4 month old baby was crying. They stepped up and helped me with my other kids as my husband was out looking for water to make a bottle for him. Awesome awesome service! The crew was very nice and helpful when we were all sleeping. Did not bother us once and they let us sleep. Unfortunately I did not try their food service but my husband said it was delicious. The only thing was that they only offered a couple of movies via some small screen at the ceiling of plane making it hard for my 5 yo daughter to watch anything ultimately relying on their tablets which dies early. Overall, from check in to touch down, it was a very pleasant flight! Oh! And the blankets were so soft!!"
Pros: "Boarded on time. Good flight. The curry chicken was spicy, but good. Concerns on weight totals for luggage for checked (50 lbs) and carry-on bag (15 lbs). Never weighed either bag. Was prepared though just in case they did weigh, as we’d read about $150 overweight surcharge."
Pros: "Crew. On time."
Cons: "Foid."
Pros: "Crew."
Cons: "Food."
Pros: "The flight itself was good, the front end/airline was not so good..."
Cons: "They were a minimum 45 minutes late (one 2 hour, 2 one hour) for every flight. Their running late caused us to miss our connection to Brisbane, so they sent us to Sydney. The ,late flight into Sydney cause us to miss our flight into Brisbane (our ticketed destination city). As we de-planed on the Jetway was a woman holding a sign with 12 - 114 names on it, we were one. She told us to go the the transfer desk and they would help us. We had never been in Sydney, could not find a transfer desk (there was none) found the ticketing counter - nobody there, found the airline office - nobody there, went back to the ticket counter nobody still there, asked a competing airline, they directed us to an air travel management office, where we found Fiji Air personnel. They were surprised we were not told where to go. they tracked down the office manager. We finally met with him at 1:40 PM, he told us our flight was in the domestic terminal and scheduled to leave at 2:00 PM. There was no way we could make it to the plane on time. He was rather rude to us and asked us how we thought we were getting to Brisbane, We responded with "I don't know as we've never been here before". Having never been there. we did not know there was an international and a domestic terminal at the Sydney airport. He told us who we were to fly out on and he was going to call over to the other airline and straighten it out. We went to the domestic terminal tried to check in for our flight, but we could not. That airline called Fiji Air to find out why, after half an hour they were told Fiji Air would not honor our flight as we were noted as "no Shows"/. We had to book another flight to Brisbane. The flights were great, we have had VERY BAD EXPERIENCES with the ground personnel,"
Pros: "Thank you for allowing 1 free bag since many carriers now charge even for the 1st one. Hot meal was good but serving curry may not appeal to all passengers."
Cons: "The lines were long to check our bags. I enjoyed the chicken curry meal but other people did not like it since it was a little spicy."
Pros: "Service was excellent. Very friendly crew."
Pros: "Staff were very helpful and attentive"
Cons: "Seat not comfortable, and needed repair. Entertainment very limited Limited checked baggage (one piece only)"
Pros: "comfortable flight"
Cons: "asked for a blanket... girl never came back with one"
Pros: "Friendly staff, good food, comfortable ride."
Pros: "I didn't like anything about this airline !"
Cons: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."
Pros: "Very nice plane and it includes food and drinks and wonderful service"
Cons: "Extra bag was pretty expensive"
Cons: "They lost our luggage and did not compensate us enough to replace what we needed"
Pros: "Check in staff and flight crew."
Cons: "Online booking, telephone reservations and ticket office staff. Booked 2 tickets in my name, couldn't get corrected passenger's name corrected by online or telephone then went to office and after hour wait and several calls to superiors wanted to charge me to correct their system's error!"
Pros: "Getting seats as a stand by passenger."
Cons: "Connecting in LAX with waiting 20 minutes at the remote gate for the bus, the bus ride and waiting for luggage to clear customs is virtually impossible to go though and make the connection. Having literary run out of customs and being told you missed your boarding time and now you are on stand by is not happy making. American points to a Fiji airlines, Fiji airlines at American as the carrier."
Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."
Pros: "Comfort of "quiet zone" seating which was an extra $149 per person."
Cons: "Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic."
Pros: "Friendly staff"
Cons: "Seats are hard"
Pros: "No surprises. Left on time. Food better than average"
Cons: "Took longer than thought given distance covered"
Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."
Pros: "Entertainment"
Cons: "Service was poor. When serving food the flight attendant didn't ask the passengers to move their seats up I had to ask them to tell them. Food wasn't good. Need to offer more water on flights"
Pros: "The plane interior is decent & clean for the most part."
Cons: "I had to call Fiji airways 10 times and explain the situation to 10 different people, got hung up on 7 times, & no one ever called me back to resolve the issue. I ended up having to pay $100 to change a flight because of their cancellation... Flight attendants were bossy and rude. One blew a whistle at a passenger when they got up to use the bathroom after we landed."
Pros: "Covered by headline"
Pros: "Got us to Nadi safely."
Cons: "We had a banana from LAX airport and intended to eat it on the 13-hour overnight flight. Unfortunately we forgot about it. The customs at Nadi found it on X-ray and slapped us with FJ$400 fine! One of the Fijian bio security officer told us that "by handing out big fines, we hope the airlines will remind passengers of biosecurity rules...". But Fijian airways failed to do that. $400 fine is a horrible start of your vacation and we will never come back to visit Fiji. We will also advise all our friends not to visit Fiji on facebook."
Pros: "Service was excellent."
Cons: "The entertainment consoles for the whole middle section went out and even a reboot could not correct the problem. No one with expertise to troubleshoot the problem."
Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Cons: "beware -- your carry on must be smaller than given or it does not go on."
Cons: "The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible! The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible! The button to call a flight steward means nothing. I pushed the button over 5 times and saw others do the same and no one came - it took 15 minutes! In any airline 2 rings and no matter what someone would come if to say wait please. I experienced this 3 out of the 4 flights I had with Fiji Airways. Terrible!"
Pros: "The staff were great and I LOVED the pillows and blankets, by far the best I've ever seen on any airline!"
Cons: "The headphone jack didn't seem to work very well, even with the volume turned up all the way I could only hear half of the movie"
Pros: "Very good food and service. Plane was spacious and looked new."
Cons: "On board entertainment was limited."
Pros: "It was okay the plan was a bit small and uncomfortable for an international flight.."
Cons: "My luggge didn't make the flight...I had to wait almost two days. And the airport is not close to where I was staying. No one offer to compensate for the inconvenience. We had to leave to another island so we was in a rush for our luggage."
Pros: "Everything. Would choose again. Thanks so much."
Pros: "2/4/2 across seating and electrical plug at every seat. So a couple can get one row and one aisle seat. Decent Wine included with meal."
Cons: "food mediocre."
Cons: "Food"
Cons: "No leg room."
Pros: ":)"
Cons: ":)"
Cons: "I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again."
Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."
Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."
Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."
Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."
Pros: "Newer plane, arrived on time."
Cons: "You have to pay extra for everything. Even though it’s an eight hour flight there is no food, drink or entertainment included. They do have screens at the back of each seat but it’s $10 to watch a limited selection. The food and drink are expensive. It gets cold in the plane but you guessed it if you ask for a blanket you have to buy a $20 “comfort pack”. So be prepared!"
Pros: "Great crew, efficient opperation. Exactly what I expected: no frills affordable flight for my holiday."
Cons: "The seats are fine for short haul but would be rough for a long flight"
Cons: "Didn’t know it was $100 to check a bag. And you have to pay for water even on a 5 hour flight. That’s absurd."
Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."
Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"
Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."
Pros: "Sleep well"
Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."
Pros: "One woman tried to help me after she recognized me asking for help from 75 minutes ago. But I will NEVER fly this airline again."
Cons: "I had no idea this was a budget airlines when I booked and I tried to check in on line and couldn't and then had major issues with luggage being overweight. The staff helping me wasn't helpful and at times rude making sure that my weight limit didn't exceed 7 kilos"
Pros: "Nothing"
Cons: "Our flight was delayed 5 hours for reasons unknown. More importantly, I wasn't aware that my carry on was to be weighed, and if it was over 7kg, I was to be charged $50. I will never fly this airline again."
Pros: "Quick and easy boarding."
Cons: "No entertainment options."
Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"
Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."
Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."
Pros: "The flight itself was fine"
Cons: "We got told the flight was from the international terminal and we could not make it even though we were at the terminal 1 hr earlier. Had to pay additional $50 to get on the next flight. A lot of other people were in the same boat as us"
Pros: "No hassles, great flight. No issues!!"
Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."
Cons: "The flight to destination (Cairns, Australia) was uncomfortable. The overhead storage above my seat was a storage bin. The flight attendant kept going in and out of it throughout the flight. The flight attendants in the galley kept opening and closing doors for majority of the flight. The flight was a red eye so it was hard to rest. The flight does not offer blankets, pillows, food, or drinks without paying for these items. So, if you are flying with Jetstar make sure to bring these items."
Pros: "Inflight infrastructure Warm crew"
Cons: "Water size for sales was too small"
Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"
Pros: "Jetstar charges for luggage on the return flight when we bought a round trip ticket. There was no warning to notify us that luggage was only covered 1 way. We got charged $160 aud. Terrible"
Pros: "Even when delayed, the outcome is still alright. I love it when the pilot informs the passengers of the delay. The crew were really nice and the pilot too."
Cons: "The staff in the check in counter could be a bit friendlier. The person seemed angry ,no smile at all."
Pros: "Kind employees."
Cons: "Extra baggage fees that were unexpected and no entertainment or food provided. Luckily it was a short flight."
Cons: "Flights were delayed each direction."
Pros: "nothing good to say. Would have rather taken a different airline with a longer connecting route rather than direct with jet star."
Cons: "Payed $90 online to choose my seat, but was denied it at boarding, no refund. the cabin is freezing cold and they make you pay $10 for the little blanket, but actually they deny it to you on board if you didn't pay online (I laughed out loud because that is total nonsense). they charge $4 for the coffee... No big deal. But besides those little details, it's an overall unpleasant experience and even a bit sinister they way they cut corners. They seem to be cutting corners on safety with their taxiway and parking procedures much like Ryanair. I was swiftly reprimanded for taking some perfectly innocent photos of the plane (like every holiday goer does), because the pilot didn't want any 'trouble'. Whatever the reason for that immediately defensive reaction, it's not a good sign. jetstar has a bad record of safety as we all know."
Pros: "Happy with the whole process, all too easy"
Cons: "Not enough leg room"
Pros: "The plane is new and big"
Cons: "We left 3 hours late and I got into Narita Tokyo too late to make a train home."
Cons: "They don't even offer you water on a 9 hour flight. Paid ridiculous baggage fees, and had to even pay for a blanket. Everything had a price on it. Don't recommend, avoid at all cost."
Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"
Cons: "I did not expect to fly an international flight that I have to pay for extra luggage and your company did not put that on an options"
Pros: "On time schedule"
Cons: "Excessive baggage charges. Very poor check in. Nobody was there to help us check in our bags as there was no check in counter. Not even a drop of water offered in the flight for free. Very narrow seats with no seat pockets to keep any personal articles."
Pros: "The couple I sat next to were lovely."
Cons: "The plane was over 2.5 hours late with no explanation. Coffee and tea were not free on this 9 hour flight on the morning rounds - one would sethink you back 4 whole dollars! The lady laughed at my flabbergasted face whend my jaw dropped and I said I couldn't afford that for water and a tea packet. Absolutely no value for cost, and beyond disappointing. I will spend whatever it takes to never use this airline again."
Cons: "Due to the Cairns to Tokyo being canceled, we had to take a direct flight from Gold Coast to Tokyo. For that flight, we had to wait outside in the rain, because there was no communication between the plane and the staff at the boarding gate. Then we had to run through the rain to actually board the plane. Thankfully when we arrived in Tokyo they provided cover for exiting the plane. I doubt I will ever fly Jet Star again, and I'll tell everyone I know not to ever fly with you if they can help it."
Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."
Pros: "Cabin crew"
Cons: "No vegan food option"
Pros: "The flight itself was mostly fine. There was pretty bad wind turbulence and the pilot handled it smoothly."
Cons: "The website didn't let us know that we would have to pay a huge fee at the airport to put our bags on the plane. There were only two and they were not overweight, and still they cost us more than our two seats cost us. Then when we got on board they made us move out of the extra-knee-room seats we had paid for and into regular seats. It was not pleasant."
Cons: "Jetstar and similar Australian airlines are corrupt. You have to purchase additional luggage allowance 3 hours before flight time, and then it goes to $15AUD per pound. This was not clear to me. I was shocked when I was asked to pay $500 for my check-in luggage flying from Brisbane to Sydney, which was 6 times the price of my plane ticket. Corrupt!"
Pros: "The plane was nice and I was comfortable for the most part in coach. Which is where I always fly. The leg room was good and I had ample storage overhead and below the seat in front of me. The staff were nice. The co-pilot was very polite."
Cons: "At the end of the day you don't want the customer thinking....geez, for the cost I ended up paying, I could have bought the higher priced ticket with _____ airline. My opinion, this would not be my choice of business models. - Some reasonable amount of luggage should be included past the carry on. - I would not charge separately for blankets and entertainment. If I did it would be such a nominal fee that everyone would just do it. - I feel the same way for snacks, water, soda, coffee, etc. Some appropriate fee that is not a major upcharge. I think from a customer satisfaction standpoint I would charge $25 more on each ticket and provide more without all the upcharges. It just feels better."
Pros: "There is nothing good to say about my experience with Jetstar."
Cons: "From the moment we arrived at the airport, we were slammed with $650 in surprise baggage fees and our experience only got worse from there. We thought we had braced ourself for all of the surprise fees by doing things like ordering meals ahead of time, but boy were we wrong. The $24 in-flight meals that we pre-purchased were small and terrible. And somehow, despite being a nearly empty flight, the flight attendants couldn't even be bothered to offer us water more than once on a 7-hour flight. Jetstar? Never again."
Cons: "excessive baggage fees unfair for international travelers...should state on their web site this airlines is not international traveler friendly we charge high rates for baggage so do not use us unless you have no bags...crew was unfriendly and land reps must get paid commission on what they can overcharge passengers."
Cons: "Lesson learned, NEVER fly Jetstar again. As an international traveler, I had an oversized bag with me that was free on my other 4 flights, but got totally blindsided by the exorbitant fee Jetstar charged. It would have cost $25 in the USA IF they would have charged me, $170 on Jetstar. Ruined my day."
Pros: "The price would have been very attractive if my cost hadn't doubled due to missing the outbound flight then getting stuck with outrageous luggage costs on the return"
Cons: "I actually missed my flight from Honolulu due to confusion over crossing the international dateline - I had several days in Oahu to break up the brutal flight from US mainland-OZ. I take my share of the blame for the screw-up - but still - normally I would get an email especially on an international flight a few days ahead confirming flight, doing web checkin etc. - got nothing from Jetstar, had to pay for the RT almost all over again. Then, shook up about that situation, I didn't pay the checkin luggage at booking. The customer service person was helping me rebook over the phone mentioned NOTHING about it costing $410 AUD to check one shortboard and a rollerbag at the airport. Again, no web checking, nothing to prompt for advance baggage checkin. The mortified counter agent did suggest repacking to maximize carry-on which brought it to $335 AUD - but still - bad overall experience which a little software support - which should cost Jetstar next to nothing once installed - would have rectified almost completely. Although - who can figure out those checked baggage costs anyway? You definitely need a computer program to do it...."
COVID-19 information

Safety measures for airlines flying from Brisbane to Tokyo Narita Airport

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Brisbane - Tokyo Narita Airport Flights

Departure:

Brisbane (BNE)Australia

Destination:

Tokyo Narita Airport (NRT)Japan

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Tokyo Narita Airport - Brisbane

Cabin classes:

$635

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