Flight was canceled. I was not alerted. It was only kayak that alerted me
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
A few more inches of legroom is all i ask
Business class points redemption - good value for points paid, dubious value if out of your own pocket, domestic class business product okay for this length of flight. The flight left and arrived on time, crew were good, aircraft was a bit old and tired, but still miles ahead of their competitors in Virgin and Jetstar.
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !
The wifi was out. Otherwise it was great flight. Richard, as CSM, was excellent.
Was bumped to a later flight because of inefficiency on part of the airline.
Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
80 minute delay on departure based on two no show pax; removal of checked bags. Boarding very awkward, and waiting in terminal until specific rows called (not zones). Overhead not used for boarding, but specific staff member notifying people at the top of the stairs. Numerous people noted "this is confusing" on boarding. Seats ok, but entertainment (and food, and seat selection) all at extra cost. Smooth flight, and friendly neighbours.
Over four hours late. No entertainment without paying and same for food. Asked to check in at original time even though we were told it was going to be very late leaving. Way too long time to hang around the airport. Arriving to Sydney luggage did not arrive for an hour. Had to get staff to go and find out what was going on. All this made for a very long day and night for a eight hour flight.
I was disappointed to find that the QR code for purchasing in-flight entertainment did not function, leaving me without access to the amenities I had anticipated. (both flights)
I had opted to pay extra for a ticket on Jetstar A321-Neo in the first row, believing it would enhance my travel experience. Unfortunately, this was not the case. The constant line-up for the toilet resulted in people frequently standing next to me, causing significant discomfort throughout the flight. It was difficult to relax with the persistent disturbance from passengers bumping into my seat. Furthermore, I was disappointed to find that the QR code for purchasing in-flight entertainment did not function, leaving me without access to the amenities I had anticipated. Given these circumstances, I will not be purchasing seats in the first two rows in the future, nor will I choose to fly with your airline again.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Delayed twice. Poor communication and people made to change gates too often.
Very disappointed with my recent Jetstar experience. Firstly, it was extremely frustrating that we had to pay extra for basic things like in-flight entertainment and meals. Other airlines provide these essentials even with standard tickets, but Jetstar offered no comfort or amenities without additional charges. For a long international journey, this made the experience very uncomfortable. On top of that, there was a delay on our flight from Melbourne to Bangkok due to parts replacement, which was already inconvenient. But the biggest issue was the massive 5 hours and 15 minutes delay on our return flight, which completely disrupted our plans, caused unnecessary stress, and impacted both our time and health. Jetstar provided vouchers, but they were not nearly sufficient to cover proper meals or any meaningful service at Bangkok Airport. After such a long delay, this felt extremely inadequate and did not compensate for the inconvenience we faced. Overall, this has been one of my worst travel experiences. I am extremely disappointed and will not be booking with Jetstar in the future. I strongly request Jetstar to provide additional compensation for the significant delays and the discomfort we had to go through.
