Daily cleaning, installation of cabin HEPA filters on flights to Townsville
Qantas Airways, Air New Zealand and Virgin Australia have waived their change and cancellation fees on flights to Townsville. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights to Townsville.
If travelling to Townsville Airport, the cheapest city to fly from in the last 3 days was Brisbane, with flights as low as $139 one-way and $159 return. Flights from Brisbane are the most searched and start at $198 for a return trip.
Airlines flying the most to Townsville Airport from Australia are Etihad Airways, Hawaiian Airlines and Jetstar.
The city centre of Townsville is 5 km from Townsville.
There is only 1 airport in Townsville, called Townsville Airport (TSV). It can also be referred to as Townsville.
Although Townsville Airport does not have many family-friendly services, families travelling with small kids will find baby care facilities around the airport building where they can warm bottles, feed babies and use changing tables.
There is no hotel in the airport grounds but those who have early or late flights to Townsville and want to stay close to the airport will find accommodation options in close proximity. Mercure Townsville and Seagulls Resort are both located a few minutes from the airport though they do not offer airport shuttle services.
Yes, there are six car rental companies at Townsville Airport, which you will find in the arrivals area of the airport. It is possible to see the full list and contact details of each firm on the airport website.
There are two car parks at Townsville Airport that are open 24/7; both of them have spaces for passengers with disabilities. Saver Car Park is designated for those who want to park their vehicles for at least one day and is the more budget-friendly option. Select Car Park is situated a shorter walk from the airport terminal and is open for both short and long stays. The first ten minutes in the Select Car Park are free, after which you have to pay around AU$5 for a stay of 30 minutes.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Townsville.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Townsville is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Townsville with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Townsville up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Qantas always gives great service"
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Good food and entertainment"
Cons: "They didn’t leave my food. They took it away."
Cons: "No screaming children"
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Pros: "all good"
Cons: "all good"
Cons: "The seats were much too close together for any comfort. Quite frankly, I booked with Qantas because I heard it was a good airline and comfortable. Riding on AA was NOT comfortable. If I wanted to ride AA, I would have booked them."
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Cons: "In flight wifi and entertainment didnt work"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "Helpful staff, well informed"
Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"
Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "Everything was great - arrived early. Excellent service."
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "Fantastic Service On time Easy boarding"
Pros: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Cons: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Pros: "Decent plane, good staff, very clean"
Cons: "Food was only ok, limited entertainment choices"
Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."
Pros: "Love the Airbus 380!"
Cons: "They didn’t pick up trash very often. Had to store it on the floor by my feet."
Pros: "No issues."
Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Pros: "Chargers in all the seats, great movies, great food."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "I liked the fact that there was a water refilling station so I could get water when I needed/wanted it. The people were friendly and there were lots of times when the lights remained off so that people could sleep. There weren't a lot of interruptions during the flight so people could rest or do what they wanted! I also like that Quantas is associated with American so I got a ton of miles!"
Cons: "My seat wouldn't stay upright so any movement made it go back, which was fine for resting but when eating or sitting up, I kept falling back. Luckily the person behind me was understanding."
Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"
Cons: "Seat in last row very uncomfortable"
Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "Not enough food"
Pros: "Friendly service, reasonable food"
Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."
Cons: "Hot food disgusting."
Cons: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
Cons: "Even though I am a gold member of qantas on a code share flight you are treated as a nobody. Do not fly Jet Airways"
Pros: "Quite transpatent on the issue before taking off, was appreciated :)"
Cons: "Some engine issue before take off ..."
Cons: "Entretainment didnt work and we didnt even had refound because we payed for it. crew was terrible, they didnt care if you were sleeping. Rude. The place is old and you could feel the presure in a moment of the flight. Shame QANTAS. Deeamliners are amazing, but this was terrible."
Pros: "Nothing because they did not allow us to take the flight. We had to buy new sets of tickets."
Cons: "They did not do their best to help us talk to the Australian embassy to allow us to re enter Sydney even as transit passengers just to be able to take our flight with Philippine airlines early the next morning. I know we made a mistake of getting flight to Manila in Sydney. We should have just gotten flight from Auckland instead but it was an honest mistake. They should have just allowed us since we know it's possible. We spent 14, 000NZ additional for that mistake."
Pros: "Yes the crew was great."
Cons: "Seats could have been more comfortable and very little leg room."
Pros: "Crew ans eat was both good"
Cons: "on time flight, food selection"
Pros: "After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx"
Cons: "Food and more space"
Pros: "Economy X seat much better"
Pros: "Crew are good and seat is comfortable"
Cons: "Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon"
Cons: "My window seat didn’t have a window so was very squashed and felt claustrophobic"
Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"
Cons: "In flight entertainment die not work for me..."
Pros: "the crew was nice and helpfull"
Cons: "The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc."
Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"
Pros: "Great in flight service experience"
Cons: "Entertainment choices are limited"
Pros: "same as first leg"
Cons: "same as first leg"
Cons: "WiFi needs to be standard"
Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"
Cons: "Delayed flight VA1519 Sydney to Townsville. Received sms that new flight is 2pm Received email that new flight is 3pm Called virgin who guaranteed me it’s 3pm so I asked for that in writing...no was the answer Asked to speak to mgr, same lady came back to now “guarantee “ it’s 2pm. Spoke to mgr this time guaranteed 2pm and Will email in half hour (I’ll be boarding by then ! Sorry best I can do but you are now in seat 3a economy x. Asked for complaint to be lodged, unsure if she did? At virgin check in no details of everything above. Showed lady two conflicting msgs from virgin and the above so she put me in 3a... I could have been there at 3pm if I didn’t ask for it in writing. That potentially could have cost me upwards of a grand if I had to stay another night in Sydney and another ticket... not happy!!!"
Pros: "Staff,service, ease of boarding"
Cons: "Small space leg room, lack of content on entertainment"
Pros: "Crew is always lovely"
Cons: "The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience"
Pros: "although late leaving we made up a bit of time."
Cons: "No inflight entertainment, no sweets on descent and the staff were grumpy"
Cons: "Un-personal and clinical in approach to guests...especially as we are paying guests! Had just returned from overseas, flying Qantas and Singapore airlines.... virgin was decades away."
Pros: "Nice crew and fast and smooth flight"
Cons: "Didn't go much on the snack food!"
Pros: "Overall comfort of both plane and staff"
Pros: "Had a window seat with great views of the countryside- 2 hours seemed to pass quickly and the crew were good"
Cons: "All was good"
Pros: "Very helpful"
Pros: "I fell asleep on the way to Mackay and the crew placed snacks out for me so I didn't miss out when I woke up, they read my signals and ensured I was looked after. Thanks & Merry Christmas"
Pros: "Crew friendly Plane half full"
Cons: "Left 10mins late Crew forgot to serve us drinks Poor choices NO choices for those with allergies Person being sick and grumpy woman in front didn’t help travelling with very tired & active five year old at 10pm"
Cons: "The bag drop queue was stationery as the belt was broken down. It was a very long wait for elderly people and meant we had no time for anything at the airport despite setting out far earlier than we needed to. Then when we reached Newcastle no bag arrived. It wa The worse part is trying to sort it out. Phone calls get lots of menus but no one to talk to"
Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."
Pros: "It was a good flight. Arrived on time"
Pros: "Food was terrible!"
Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"
Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"
Pros: "On-time performance."
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "Comfortable short flight"
Cons: "Over 4 hour delay and was told they had to wait for the paint to dry????"
Pros: "Check in staff most helpful,traveling with oversize lougage,surf board and kites along with carry on.no fuss and searched seating so l had a spear seat on red trip home.thanks"
Pros: "Great crew and good service."
Cons: "Two things - I dont like is the size of the seats. They are far too small. Most people are relatively big these days and when you sit next to a large person or between two large people the whole flight is so uncomfortable. The other thing is the air vents - no where near enough air coming through those - please fix :("
Pros: "It was an enjoyable flight and we were well looked after by the staff"
Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"
Cons: "My flight was cancelled and I was put on another flight 1 hour 20min later, this meant having to rush. I bought the tickets based on time, and did not expect to have to run"
Pros: "New clean plane and great service. This flight was far more comfortable than previous flights over this long distance."
Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."
Cons: "I was sat next to a rather large person and felt squished some of the time"
Pros: "Overall this flight from Brisbane to LAX was fairly pleasant. Despite being reluctant to commit to any changes in the (uncomfortably cold) cabin temperature, one of the crew did respond to my inquiry by returning to say they had adjusted the temp upward to 24C, which in my mind earns them an A for Effort. What I had of the food was acceptable, but nothing to write home about. The touch screens seemed to work much more effectively than in the past, so those may have been upgraded. The crew I dealt with were generally very pleasant and responsive. The restrooms had sufficient toilet paper (never a guarantee), and as a stroke of luck, there was virtually no turbulence, that always makes things nicer."
Cons: "I was right by the gate before the flight but never heard any announcement calling out rows, the economy passengers just started herding themselves (as always) and eventually got in line/on the plane in what seemed to be a haphazard fashion. Like so many times before, the air conditioning was set too cold (they said it was set to 22C as if this is normal - that might be an average setting of comfort for a grown male wearing a full suit and walking around in an office setting, but not for a plane half full of females who aren't able to move around and get their blood circulating). The music and movie selections seemed to have changed over the years. I have pleasant memories of Virgin Australia offering virtually anything your heart could desire at the touch of a button, but this time around I couldn't find any artists that I recognized let alone liked, and the movie selection seemed much thinner. Licensing issues perhaps? For me this was actually disappointing."
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Pros: "Staff Are Lovely and so Helpfull"
Cons: "Just don't Like Flying haha"
Pros: "The crew were not particularly friendly. They were somewhat abrupt."
Cons: "The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience."
Cons: "No leg room."
Pros: "Nothing special. Just ok. Crew friendly."
Cons: "Flight delayed by one hour. Seats pretty well worn. Hard on the derrière."
Cons: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"
Cons: "I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again."
Cons: "No complaints at all."
Cons: "Why are their flights always delayed?"
Cons: "We were delayed for 2 hours and 20 minutes flew into a storm, circulated in circles in the air for 30 mins, landed and had to wait for 3 HOURS inside the play due to lightning. If we left on time this would not have happened. Wort 12 hours of my life ever spent in an airport/plane. WILL NEVER FLY JETSTAR EVER AGAIN!!!"
Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."
Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."
Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."
Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."
Cons: "Captain kept on saying enjoy your flight when he’s 3.5hrs late. What planet did he think he’s from with children going back to school 2-m. And the check in girl telling me she’s done a G8 thing putting m on & I together 2 rows from the back (originally in 11C & 22B) when she’s put us in the very LAST row"
Pros: "Great crew, efficient opperation. Exactly what I expected: no frills affordable flight for my holiday."
Cons: "The seats are fine for short haul but would be rough for a long flight"
Cons: "Didn’t know it was $100 to check a bag. And you have to pay for water even on a 5 hour flight. That’s absurd."
Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."
Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"
Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."
Pros: "Sleep well"
Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."
Pros: "One woman tried to help me after she recognized me asking for help from 75 minutes ago. But I will NEVER fly this airline again."
Cons: "I had no idea this was a budget airlines when I booked and I tried to check in on line and couldn't and then had major issues with luggage being overweight. The staff helping me wasn't helpful and at times rude making sure that my weight limit didn't exceed 7 kilos"
Cons: "Our flight was delayed 5 hours for reasons unknown. More importantly, I wasn't aware that my carry on was to be weighed, and if it was over 7kg, I was to be charged $50. I will never fly this airline again."
Pros: "Quick and easy boarding."
Cons: "No entertainment options."
Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"
Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."
Pros: "Take off and landing was very smooth. Great staff"
Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."
Pros: "The flight itself was fine"
Cons: "We got told the flight was from the international terminal and we could not make it even though we were at the terminal 1 hr earlier. Had to pay additional $50 to get on the next flight. A lot of other people were in the same boat as us"
Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."
Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"
Cons: "Flights were delayed each direction."
Pros: "Happy with the whole process, all too easy"
Cons: "Not enough leg room"
Pros: "Staff always wonderful. They need to be to make up for the stinginess in comfort and services that characterise everything else about this budget airline."
Cons: "Seats have minimal recline, so sleeping on this midnight flight is so unpleasantly difficult. Jetstar flights almost always delayed, and this is even more intolerable when it is a 1 am departure time. And having to pay for all food, even water - I know this is a budget airline, but when airport security is so overzealous that it is nigh impossible to carry on your own water, airlines need to take some responsibility and provide hydration. Finally, not providing blankets and pillows while cranking up the aircon to arctic just adds to the unpleasantness. I get the budget angle, but this is just mean. I will not be flying Jetstar in the future."
Cons: "They don't even offer you water on a 9 hour flight. Paid ridiculous baggage fees, and had to even pay for a blanket. Everything had a price on it. Don't recommend, avoid at all cost."
Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"
Pros: "On time, fair price, friendly staff"
Cons: "Not enough leg room. Could not understand the announcements on the pa system. Inconsistant baggage rules."
Pros: "On time schedule"
Cons: "Excessive baggage charges. Very poor check in. Nobody was there to help us check in our bags as there was no check in counter. Not even a drop of water offered in the flight for free. Very narrow seats with no seat pockets to keep any personal articles."
Pros: "The couple I sat next to were lovely."
Cons: "The plane was over 2.5 hours late with no explanation. Coffee and tea were not free on this 9 hour flight on the morning rounds - one would sethink you back 4 whole dollars! The lady laughed at my flabbergasted face whend my jaw dropped and I said I couldn't afford that for water and a tea packet. Absolutely no value for cost, and beyond disappointing. I will spend whatever it takes to never use this airline again."
Cons: "Was not on the flight because the international flight was canceled. Had to get a direct flight from Gold Coast to Japan."
Pros: "Flight was on time The airplane was clean"
Cons: "This is the cheapest company I ever used. During the booking process they did not mention that they have a 7 kg limit on carry on items. This is not the case when you attempt to book a flight within Australia; clearly deceiving foreign travelers. In any case, I paid extra $24 to check in a (20 kg) bag. When arrived to the airport I voluntarily weighted the hand bag which was 8.2 kg. I explained that I am an international traveler with no mean of exactly weighing the bag. They insisted on checking in the extra bag and charged me additional $50 to do so. With those hidden fees, I ended up paying more for the flight than the competitors. During the flight, they offer nothing for free (not even water or coffee)."
Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."
Pros: "Cabin crew"
Cons: "No vegan food option"
Cons: "Jetstar and similar Australian airlines are corrupt. You have to purchase additional luggage allowance 3 hours before flight time, and then it goes to $15AUD per pound. This was not clear to me. I was shocked when I was asked to pay $500 for my check-in luggage flying from Brisbane to Sydney, which was 6 times the price of my plane ticket. Corrupt!"
Cons: "Very cramped"
Pros: "quick boarding, smart to use both doors to board faster"
Cons: "the flight was delayed almost 2 hours. we had to wait around the airport which was very boring and a waste of time. if we had been informed of the delay we could've gotten to the airport much faster. a free glass of water on board would've been nice."
Cons: "excessive baggage fees unfair for international travelers...should state on their web site this airlines is not international traveler friendly we charge high rates for baggage so do not use us unless you have no bags...crew was unfriendly and land reps must get paid commission on what they can overcharge passengers."
Cons: "Lesson learned, NEVER fly Jetstar again. As an international traveler, I had an oversized bag with me that was free on my other 4 flights, but got totally blindsided by the exorbitant fee Jetstar charged. It would have cost $25 in the USA IF they would have charged me, $170 on Jetstar. Ruined my day."
Airlines flying to Townsville have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Townsville
Masks required on board, masks provided on flights to Townsville
Social distancing seating
Middle seats unavailable to book on flights to Townsville
Testing for antibodies, testing for symptoms for flights to Townsville
Waiving of change fees. Search flexible flights to Townsville