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Good to know

Low season

MayBest time to beat the crowds (4% less expensive on average)

High season

JulyMost popular time to fly (13% more expensive on average)

Average price (return flight)

$472(avg. price over the last 2 weeks)

Good deal (return flight)

$207or less

Good deal one-way

$114or less

Top tips for finding cheap flights to Townsville

  • Looking for cheap airfare to Townsville? 25% of our users found tickets to Townsville for the following prices or less: From Newcastle $278 one-way - $349 round-trip, from Darwin $237 one-way - $362 round-trip, from Hobart $371 one-way - $433 round-trip
  • Book at least 6 weeks before departure in order to get a below-average price.
  • High season is considered to be July and August. The cheapest month to fly to Townsville is May.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Townsville flight deals.
  • If you want to enjoy a cup of coffee before or after your flight to Townsville, The Strand Café Bar or Café 1939 offer you the chance to sit down and relax with a hot drink. If you want a small snack before your flight, drop by Relay, where you can also purchase some convenience products or magazines.
  • Travellers with disabilities can rest assured that Townsville Airport features accessibility facilities that aim at making your transit smoother and any time spent at the airport more comfortable for all passengers.
  • Feeling tense after your flight to Townsville? Be on the lookout for the massage chairs that are scattered around the airport building and have a bit of relaxation time to loosen your muscles and unwind after the flight.
  • To transfer to the city centre from Townsville Airport, take the Townsville City Shuttle that will drop you off at your hotel. It’s a very convenient option especially if you are travelling with a lot of baggage; the cost of the shuttle depends on your final destination.
  • Those who want to surf the web while waiting for their flights at Townsville Airport can connect to the airport Wi-Fi that is offered free of charge. It is also possible to charge devices at the charging benches in the departures zone.
  • Travellers who forgot to withdraw money before their flight to Townsville and need some cash will find two ATMs at the airport – one next to The Strand Café Bar and one in the departures lounge.

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Top 3 airlines flying to Townsville

Scores according to KAYAK customer reviews

7.9
Qantas Airways
Overall score based on 4,869 reviews
8.1
Boarding
7.7
Comfort
8.4
Crew
7.9
Entertainment
7.6
Food
Airline reviews

Pros: "I like the free check-bags"
Cons: "I like that if I can select the seats for free after booking ."

Cons: "Qantas always gives great service"

Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."

Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Cons: "nil"

Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."

Cons: "Qantas need to improve thier overall customer service"

Pros: "All as expected."
Cons: "Crew could have been more pleasant."

Pros: "Good food and entertainment"
Cons: "Timely"

Cons: "They didn’t leave my food. They took it away."

Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."

Cons: "No screaming children"

Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."

Pros: "The legroom my seat had - It was near the exit and didn't have a seat in front of it. The flight was only half full which meant room for everyone to spread out."
Cons: "There was hardly any service. The flight left at 9:30pm. We were served dinner an hour later and given a bottled water. Then we never saw any of the attendants until 10 hours later. I had to hunt someone down in order to get some more water."

Pros: "all good"
Cons: "all good"

Cons: "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."

Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."

Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."

Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"

Cons: "I missed my flight. My flight from Melbourne with Qantas was delayed. I received an express connection ticket to go through Immigration, customs, etcetera. I ran, all for nothing. I should have known better, for sure. 2 hours is unrealistic. But this tickets shouldn't be offered, they give the impression that you can make it. And the staff in Melbourne, and the crew on the plane, all were extremely reassuring. I got to the gate of Alaska Airlines, the people there could only offer me a ticket two days later. And basically they said it was Qantas fault. Having almost no time and no clear way to communicate with Qantas (the 1800 number is useless), I had to book and pay a new ticket. Now I am going to try to contact Qantas for reimbursement but I am not optimistic. In summary, do not buy these types of tickets "in collaboration" with two companies. Especially if you make the connection in the US. It is a scam. 2 hours is no time. And even if you have 3 or 4 hours and there is a delay, you are basically on your own, and the companies give the responsibilities to each other."

Cons: "In flight wifi and entertainment didnt work"

Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."

Pros: "Helpful staff, well informed"

Pros: "The Qantas lounge in Singapore is very nice. Nothing special relative to some others like Cathay, but lots of showers and good food are the key for a stopover, and the Qantas Lounge has that. The meal options are better out of Singapore than coming in to Singapore, The "order ahead" breakfast concept, where you place your order for breakfast when you board has it pros and cons. The personal service is nice, but one needs to know almost 12 hours ahead of time what they feel like eating. Overall a positive, but for me, it's hard for me to anticipate my appetite. It was my first A380 flight (together with the Sydney - Singapore leg), and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful."
Cons: "Mostly an issue with security, two separate very long lines. The lines are marked priority and economy, but those are not adhered to. The seats in business class are not very comfortable. I feel like I had more comfortable seats 15 years ago on BA, and the world has come a long way since then. The planned upgrades are sorely needed."

Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"

Cons: "Our flight was delayed 3 hours. We were stuck on the plane 2 of the 3 hours! Terrible!"

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Pros: "Everything was great - arrived early. Excellent service."

Pros: "Fantastic Service On time Easy boarding"

Pros: "Excellent food, especially breakfast"
Cons: "Arriving at an external gate"

Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."

Pros: "No issues."
Cons: "None"

Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Cons: "I"

Pros: "Nothing special"
Cons: "Airline needs to be more geared to satisfying customer."

Pros: "I was worried about the long flight; but it went very well. The crew was so friendly and I felt very taken care of. The food services were well-timed. Awesome selection of movies and shows. We were provided a blanket, pillow, eye mask etc."
Cons: "I wish business class was not so expensive."

Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"

Pros: "Chargers in all the seats, great movies, great food."

Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"

Pros: "food and service"
Cons: "I'm 6'4"... no legroom in economy"

Cons: "Seat in last row very uncomfortable"

Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"

Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."

Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."

Pros: "The crew was attentive and friendly, food was great and the wide variety of entertainment offered made the 16+ hour flight go by quickly"
Cons: "Only downside was fellow travelers being inconsiderate."

Pros: "Fantastic crew on the upper deck who were trying everything they could to make me and my partner comfortable while trying to find a replacement seat with working TV equipment."
Cons: "Seats very narrow, passengers behind kicking seats because not happy that I needed to recline to sleep. Failing equipment - the TV wouldn't operate on original seat, and on new seat, the touch screen didn't work on the entire left side of the screen. The only reason I flew qantas was because I thought they had better equipment. Crew on lower deck clearly not as dedicated to service. After being moved here in the hopes of getting a new seat with a working entertainment system I knew the service would be worse - and it was."

Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."

Cons: "Hot food disgusting."

Cons: "Sold as Qantas. In fact it is Jetstar. No food, no drinks, no entertainment. Qantas personal unfriendly when we went to Qantas desk to check in for, what we thought was a Qantas flight."

Cons: "Even though I am a gold member of qantas on a code share flight you are treated as a nobody. Do not fly Jet Airways"

Cons: "Seats could have been more comfortable and very little leg room."

Cons: "Everything"

Pros: "Seat material (leather) and cushion was comfortable."
Cons: "No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days."

Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"

Pros: "Crew ans eat was both good"
Cons: "on time flight, food selection"

Pros: "After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx"

Pros: "Nice easy flight for an old lady, well looked after"

Pros: "Communication was not existent"
Cons: "I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways."

Cons: "Food and more space"

Cons: "An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me."

Pros: "Economy X seat much better"

Pros: "Crew were very good professional and provided good customer service."

Pros: "Crew are good and seat is comfortable"

Pros: "Everything"

Cons: "Definetely not the class or finess of a virgin flight! Half a cut ham sandwich... and water only due to short flight time. I’ve flown MANY times on the virgin aircraft. Service was much better! Won’t be booking a aliance flight anytime soon"

Cons: "My window seat didn’t have a window so was very squashed and felt claustrophobic"

Pros: "Took off a bit late but good communication around it. Comfortable easy and accommodating"

Cons: "In flight entertainment die not work for me..."

Pros: "the crew was nice and helpfull"
Cons: "The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc."

Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"

Cons: "WiFi needs to be standard"

Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"

Pros: "Staff"
Cons: "Delayed flight VA1519 Sydney to Townsville. Received sms that new flight is 2pm Received email that new flight is 3pm Called virgin who guaranteed me it’s 3pm so I asked for that in writing...no was the answer Asked to speak to mgr, same lady came back to now “guarantee “ it’s 2pm. Spoke to mgr this time guaranteed 2pm and Will email in half hour (I’ll be boarding by then ! Sorry best I can do but you are now in seat 3a economy x. Asked for complaint to be lodged, unsure if she did? At virgin check in no details of everything above. Showed lady two conflicting msgs from virgin and the above so she put me in 3a... I could have been there at 3pm if I didn’t ask for it in writing. That potentially could have cost me upwards of a grand if I had to stay another night in Sydney and another ticket... not happy!!!"

Pros: "Departed on time. Arrived 20 minutes early."
Cons: "Leg room - very cramped"

Pros: "Crew is always lovely"
Cons: "The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience"

Pros: "although late leaving we made up a bit of time."
Cons: "No inflight entertainment, no sweets on descent and the staff were grumpy"

Cons: "Un-personal and clinical in approach to guests...especially as we are paying guests! Had just returned from overseas, flying Qantas and Singapore airlines.... virgin was decades away."

Pros: "Nice crew and fast and smooth flight"
Cons: "Didn't go much on the snack food!"

Pros: "Overall comfort of both plane and staff"

Cons: "All was good"

Pros: "Very helpful"
Cons: "Pleasant"

Pros: "Nothing"
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."

Pros: "I fell asleep on the way to Mackay and the crew placed snacks out for me so I didn't miss out when I woke up, they read my signals and ensured I was looked after. Thanks & Merry Christmas"

Pros: "Crew friendly Plane half full"
Cons: "Left 10mins late Crew forgot to serve us drinks Poor choices NO choices for those with allergies Person being sick and grumpy woman in front didn’t help travelling with very tired & active five year old at 10pm"

Pros: "It was a good flight. Arrived on time"

Pros: "Crew blocked the seats in our row as we had a small child and they had the room... awesome!"

Pros: "Legroom and seats"
Cons: "No entertainment"

Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"

Pros: "Very nice staff"

Pros: "Punctuality is the most important and they achieved it."

Pros: "On-time performance."

Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"

Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"

Pros: "- 30kg checking bag. - service"
Cons: "complementary snack is not healthy at all."

Cons: "30 mins on the phone to get a meal voucher that covered less than half the cost of the. Meal"

Cons: "I called Virgin a couple of weeks before the flight to confirm, but they could not find me on the passenger list. Told me to buy a new ticket. Then at the airport they miraculously found the original booking and WONT GIVE ME A REFUND!!!!!!"

Pros: "Comfortable short flight"
Cons: "Over 4 hour delay and was told they had to wait for the paint to dry????"

Pros: "N/A"
Cons: "N/a"

Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"

Pros: "friendly staff"
Cons: "food quality has declined - clear cost saving tactic with the disposable packaging."

Pros: "The crew were not particularly friendly. They were somewhat abrupt."
Cons: "The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience."

Cons: "No leg room."

Cons: "Cramped"

Pros: "Nothing special. Just ok. Crew friendly."
Cons: "Flight delayed by one hour. Seats pretty well worn. Hard on the derrière."

Pros: ":)"
Cons: ":)"

Pros: "nothing"
Cons: "getting out on time, complimentary food."

Cons: "No complaints at all."

Cons: "Why are their flights always delayed?"

Cons: "We were delayed for 2 hours and 20 minutes flew into a storm, circulated in circles in the air for 30 mins, landed and had to wait for 3 HOURS inside the play due to lightning. If we left on time this would not have happened. Wort 12 hours of my life ever spent in an airport/plane. WILL NEVER FLY JETSTAR EVER AGAIN!!!"

Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."

Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."

Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."

Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."

Pros: "Nothing"
Cons: "Captain kept on saying enjoy your flight when he’s 3.5hrs late. What planet did he think he’s from with children going back to school 2-m. And the check in girl telling me she’s done a G8 thing putting m on & I together 2 rows from the back (originally in 11C & 22B) when she’s put us in the very LAST row"

Pros: "my brand new luggage was completely ripped."

Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."

Cons: "My outlet didn’t work on my seat so when I got into Balli my phone was dead which cause a lot of hassle with trying to find my ride figured out. I asked an associate if I could move and they said no. I also was charged $100 for baggage when it weighed so little because my payment didn’t go through online which I didn’t realize till I got to the airport. I chose jet star as a cheaper option but ended up paying way more."

Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"

Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."

Pros: "Sleep well"

Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."

Pros: "One woman tried to help me after she recognized me asking for help from 75 minutes ago. But I will NEVER fly this airline again."
Cons: "I had no idea this was a budget airlines when I booked and I tried to check in on line and couldn't and then had major issues with luggage being overweight. The staff helping me wasn't helpful and at times rude making sure that my weight limit didn't exceed 7 kilos"

Cons: "The staff and bag weigh system preflight. Passengers were all shaking their heads and made the mood of flight terrible. I hope your brand dies!"

Pros: "Quick and easy boarding."
Cons: "No entertainment options."

Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"

Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."

Pros: "Take off and landing was very smooth. Great staff"

Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."

Pros: "No hassles, great flight. No issues!!"

Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."

Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"

Pros: "Even when delayed, the outcome is still alright. I love it when the pilot informs the passengers of the delay. The crew were really nice and the pilot too."
Cons: "The staff in the check in counter could be a bit friendlier. The person seemed angry ,no smile at all."

Pros: "Kind employees."
Cons: "Extra baggage fees that were unexpected and no entertainment or food provided. Luckily it was a short flight."

Cons: "Flights were delayed each direction."

Pros: "Happy with the whole process, all too easy"

Cons: "Not enough leg room"

Pros: "On time; baggage fees are by weight"
Cons: "Seats were not very comfortable; you pay extra for anything;"

Pros: "Staff always wonderful. They need to be to make up for the stinginess in comfort and services that characterise everything else about this budget airline."
Cons: "Seats have minimal recline, so sleeping on this midnight flight is so unpleasantly difficult. Jetstar flights almost always delayed, and this is even more intolerable when it is a 1 am departure time. And having to pay for all food, even water - I know this is a budget airline, but when airport security is so overzealous that it is nigh impossible to carry on your own water, airlines need to take some responsibility and provide hydration. Finally, not providing blankets and pillows while cranking up the aircon to arctic just adds to the unpleasantness. I get the budget angle, but this is just mean. I will not be flying Jetstar in the future."

Cons: "They don't even offer you water on a 9 hour flight. Paid ridiculous baggage fees, and had to even pay for a blanket. Everything had a price on it. Don't recommend, avoid at all cost."

Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"

Pros: "On time, fair price, friendly staff"
Cons: "Not enough leg room. Could not understand the announcements on the pa system. Inconsistant baggage rules."

Pros: "Hated the service. Added luggage at the Airport. Costly! Should make it comfortable i.e. "All Inclusive ""
Cons: "Stayed hungry and thirsty through out the flight. Asked for a blanket and no options were given. Cold the entire time Miserable Will never fly jet star. Which should be No stsr"

Pros: "The couple I sat next to were lovely."
Cons: "The plane was over 2.5 hours late with no explanation. Coffee and tea were not free on this 9 hour flight on the morning rounds - one would sethink you back 4 whole dollars! The lady laughed at my flabbergasted face whend my jaw dropped and I said I couldn't afford that for water and a tea packet. Absolutely no value for cost, and beyond disappointing. I will spend whatever it takes to never use this airline again."

Cons: "Was not on the flight because the international flight was canceled. Had to get a direct flight from Gold Coast to Japan."

Pros: "Flight was on time The airplane was clean"
Cons: "This is the cheapest company I ever used. During the booking process they did not mention that they have a 7 kg limit on carry on items. This is not the case when you attempt to book a flight within Australia; clearly deceiving foreign travelers. In any case, I paid extra $24 to check in a (20 kg) bag. When arrived to the airport I voluntarily weighted the hand bag which was 8.2 kg. I explained that I am an international traveler with no mean of exactly weighing the bag. They insisted on checking in the extra bag and charged me additional $50 to do so. With those hidden fees, I ended up paying more for the flight than the competitors. During the flight, they offer nothing for free (not even water or coffee)."

Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."

Pros: "Cabin crew"
Cons: "No vegan food option"

Pros: "The flight itself was mostly fine. There was pretty bad wind turbulence and the pilot handled it smoothly."
Cons: "The website didn't let us know that we would have to pay a huge fee at the airport to put our bags on the plane. There were only two and they were not overweight, and still they cost us more than our two seats cost us. Then when we got on board they made us move out of the extra-knee-room seats we had paid for and into regular seats. It was not pleasant."

Cons: "Very cramped"

Pros: "quick boarding, smart to use both doors to board faster"
Cons: "the flight was delayed almost 2 hours. we had to wait around the airport which was very boring and a waste of time. if we had been informed of the delay we could've gotten to the airport much faster. a free glass of water on board would've been nice."

Read more about Qantas Airways
COVID-19 information

Safety measures for airlines flying to Townsville

Airlines flying to Townsville have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Townsville

Mandatory masks

Masks required on board, masks provided on flights to Townsville

Social distancing seating

Middle seats unavailable to book on flights to Townsville

Pre-flight testing

Testing for antibodies, testing for symptoms for flights to Townsville

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