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PHE - TSV

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Top airlines flying Port Hedland to Townsville

Scores according to KAYAK customer reviews

7.9
Qantas Airways
Overall score based on 4,870 reviews
8.1
Boarding
7.7
Comfort
8.4
Crew
7.9
Entertainment
7.6
Food
Airline reviews

Pros: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Cons: "Nothing."

Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"

Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."

Cons: "I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning."

Pros: "More comfortable than expected."
Cons: "Could not check in online or at the kiosk (the flight was part of an overall ticket bought on Air New Zealand). Only one checked bag per ticket, but we had an extra bag because of the international legs. An employee got us checked in, bags tagged, and convinced us to carry on one more bag."

Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."

Pros: "Service, food entertainment and catching up the lost time"

Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."

Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."

Pros: "Good crew, efficient and pleasant"
Cons: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"

Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."

Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"

Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."

Pros: "Food was ok."
Cons: "More information about the ongoing delays. Cabin crew seemed aloof."

Pros: "Sleeping did not disturb me and happy to miss meal. So polite was the crew I wish I could fly Qantas all the time."
Cons: "MIssed out on my bloody mary!"

Pros: "Great crew and good was good"
Cons: "A bit of turbulence during the flight"

Cons: "I missed my flight. My flight from Melbourne with Qantas was delayed. I received an express connection ticket to go through Immigration, customs, etcetera. I ran, all for nothing. I should have known better, for sure. 2 hours is unrealistic. But this tickets shouldn't be offered, they give the impression that you can make it. And the staff in Melbourne, and the crew on the plane, all were extremely reassuring. I got to the gate of Alaska Airlines, the people there could only offer me a ticket two days later. And basically they said it was Qantas fault. Having almost no time and no clear way to communicate with Qantas (the 1800 number is useless), I had to book and pay a new ticket. Now I am going to try to contact Qantas for reimbursement but I am not optimistic. In summary, do not buy these types of tickets "in collaboration" with two companies. Especially if you make the connection in the US. It is a scam. 2 hours is no time. And even if you have 3 or 4 hours and there is a delay, you are basically on your own, and the companies give the responsibilities to each other."

Pros: "Friendly, funny and personable staff. Make you feel very welcome."
Cons: "A couple of the stewards had really strong cologne."

Cons: "In flight wifi and entertainment didnt work"

Pros: "Seat space and leg room Food and service"

Cons: "1. Food option ran out quickly 2. The row I was sitting in had limited leg room (61)"

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Pros: "Nothing"
Cons: "The flight being cancelled"

Pros: "QANTAS were excellent."
Cons: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"

Cons: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."

Pros: "Fantastic Service On time Easy boarding"

Pros: "Both planes were clean service was good"
Cons: "Both flights delayed"

Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"

Pros: "Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy"
Cons: "Would be nice to check-in for flight on app instead of laptop or tablet"

Pros: "Friendly Service and free drinks"
Cons: "Long flight"

Pros: "No issues."
Cons: "None"

Pros: "It was a pleasant flight."
Cons: "I'm satisfied"

Pros: "Crew were lovely, friendly and very helpful."

Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"

Pros: "Helpful service and comfortable seats"

Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."

Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"

Pros: "Smooth flight"
Cons: "Hostess did not allow 2 ounce drink every other time traveled by qantas 10 times in last 5 yrs had no issue This time qantas made us take our baggage to terminal 2 west jet check in counter which head office should know is a far distance should have arranged to do so like other times in the past"

Cons: "Seat in last row very uncomfortable"

Pros: "everything"
Cons: "nothing"

Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"

Pros: "Good food, movies and just 10x better than discount airlines"

Pros: "The crew was helpful. Food was good. Really like the individual entertainment screens!"
Cons: "Sad because it was more crowded and we couldn't get by a window. On top of that, the sky cam must have been broken so we couldn't even watch from our screens. I won't travel on a Friday again. Would be nice to have a bit more leg room!"

Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"

Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"

Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."

Pros: "Food was more than I expected!!"
Cons: "The length of the flight but that's not anyone's fault!!!"

Pros: "Landing with strong winds went well."
Cons: "No seat pillows"

Pros: "The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor"

Cons: "Food"

Pros: "Crew great. Very grateful for the cuppa"
Cons: "Headrest low for a tall person. Shoulders sort of rested on it. Notconfy"

Pros: "I was able to sleep"
Cons: "Making sure there was a vegan food option and the crew knew."

Pros: "Crew great seat not so much and entertainment center buggered up"

Pros: "crew were good and seats of course be improved upon"

Cons: "Food and more space"

Pros: "Crew was good in helping us to sit together after the booking staff seperated us incorrectly."

Pros: "The crew was good much better than some of our later international flights with air canada"

Cons: "We got bumped to quantus flight at the last minute. VA was not helpful is getting us to the new flight."

Pros: "As usual, punctual flight with friendly crew."

Pros: "Flight was on time, no charge for checked baggage, a sandwich and juice were served, and it was all for the price of a budget carrier."
Cons: "In flight entertainment system was not working. Then again, who expected an in-flight entertainment system at this price point?!"

Pros: "Crew was great as usual"
Cons: "2 young women begind me loud all they way, kicking the back of the seat and thumping on tray table, screaming bloody murder children"

Cons: "Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!"

Cons: "In flight entertainment screens would not work properly"

Cons: "WiFi needs to be standard"

Pros: "I did not like anything at all"
Cons: "They have problem finding my ticket because they say delta rebooked my ticket and they don’t have the information. I almost missed my flight for that reason. I don’t think I will ever book with Virgin Australia again"

Pros: "Professional and friendly flight attendants. Clean airplane."
Cons: "The passenger seated next to me had horrible body odor. It made for a very long flight. Argh."

Pros: "Check in staff did the best to accommodate, however it later turned out that their knowledge of the aircraft seat plan was incorrect"
Cons: "A330 was too small for this distance. Seat pitch felt worse than newer domestic aircraft. Left the whole exit row free. I know you have to pay for this but as a gold member you might have thought they could accommodate if vacant and me being unable to fit my legs behind the chair. Only 3 working toilets for all of economy wasn’t enough either. Entertainment didn’t seem to be as good as previous American flights."

Pros: "Staff"
Cons: "Delayed flight VA1519 Sydney to Townsville. Received sms that new flight is 2pm Received email that new flight is 3pm Called virgin who guaranteed me it’s 3pm so I asked for that in writing...no was the answer Asked to speak to mgr, same lady came back to now “guarantee “ it’s 2pm. Spoke to mgr this time guaranteed 2pm and Will email in half hour (I’ll be boarding by then ! Sorry best I can do but you are now in seat 3a economy x. Asked for complaint to be lodged, unsure if she did? At virgin check in no details of everything above. Showed lady two conflicting msgs from virgin and the above so she put me in 3a... I could have been there at 3pm if I didn’t ask for it in writing. That potentially could have cost me upwards of a grand if I had to stay another night in Sydney and another ticket... not happy!!!"

Pros: "Comfortable seats"
Cons: "My flight was delayed, the girl at reception had me blocked off seats and when the delta girl was looking into why the plane was delayed, she rebooked my seat. She said a virgin rep would have to rebook my seats, when I got la, the lady was rude and didn’t seem to care about what happened. She said the manager would talk to me, he never did. I asked to upgrade my seat then and she said the flight was closed to due to the delay. I don’t understand why I had to be penalized because each flight was delayed"

Cons: "We were charged an extra $130 each for our checked baggage because we didn’t pay for the baggage online. I was never prompted to pay any checked baggage fee upon purchase of the tickets. And no info was given about cost of checked bags. Absolute ripoff."

Pros: "Nothing"
Cons: "They gouged me for $130 PER BAG baggage fees because I could not stand at the check in counter and prove that I had paid the fees. There was nothing I could do about it at the time but felt that I had really been taken advantage of."

Pros: "Happy hour Is great marketing move for us tired working people to start our journey Like flights used to be"

Pros: "Crew were professional & flight ran ahead of time"
Cons: "Crowded seat & light meal wasn’t something I enjoyed"

Pros: "Nice crew and fast and smooth flight"
Cons: "Didn't go much on the snack food!"

Pros: "Great flight, easy-no delays."

Pros: "Cleanliness, friendliness of stewards, seats."
Cons: "a more substantial breakfast snack would have been nice and then the option to select meal type. I left the supplied cookie as I am vegan."

Pros: "Overall comfort of both plane and staff"

Pros: "Guy at check in counter helped us with our visa into Australia and was friendly and helpful"
Cons: "Flight crew was standoffish and bathrooms were not fully supplied"

Pros: "the seating was amazing had enough space to spread my legs out and service was amazing."

Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."

Pros: "Crew friendly Plane half full"
Cons: "Left 10mins late Crew forgot to serve us drinks Poor choices NO choices for those with allergies Person being sick and grumpy woman in front didn’t help travelling with very tired & active five year old at 10pm"

Cons: "Missed flight and Virgin refused to book and wanted $40 airport fee + full fare to get on the flight."

Cons: "Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue"

Pros: "Economy X was definitely worth the minimal cost to upgrade. I loved more leg room (which used to be a "normal" economy size), upgraded noise-cancelling headphones, and having my food earlier so it was piping hot (although still not-so-great airline food)."
Cons: "The touch screen of my monitor barely worked. Aside from that, the jack for my audio was not working properly. Once I could finally watch a movie, the sound would cut off for a while. I'd have to do my darndest to rewind the movie, while trying to get the audio jack to work. It took a lot of work to get the movie to rewind, and then after it started, I couldn't get the touch screen to work for it to stop & play again. Sometimes it would rewind the movie 20-30 minutes before I could get it to play again. All very frustrating."

Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"

Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"

Pros: "Great servuce"

Pros: "Quick 1hr 20min flight from Syd to BNE. SYD"
Cons: "Everything was good"

Pros: "It was an enjoyable flight and we were well looked after by the staff"

Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"

Cons: "My flight was cancelled and I was put on another flight 1 hour 20min later, this meant having to rush. I bought the tickets based on time, and did not expect to have to run"

Pros: "The crew was pleasant, courteous and helpful."
Cons: "Would have liked a little more to eat, especially with the early rise to get to the airport in time. Qantas serves breakfast."

Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."

Pros: "Can't rate food as it is not my practice to eat airline food."
Cons: "Unavailability to select a seat or extra baggage online. That an extra 2 or three kilos is charged as an extra bag."

Cons: "After boarding twice, the flight was canceled. We were rebooked on a small charter flight that took 6 hours and a stop to get us to Perth. We arrived 7 hours later than anticipated."

Pros: "Everything was a pleasure, the staff, the flight were all great,I will definately be recommending virgin to all my friends. Thanks for making the experience most enjoyable!!"

Pros: "Nothing"

Pros: "The on flight hostesses tried to help with my infant."
Cons: "I almost missed the bus shuttle to my terminal. I had no idea I had to board the last bus at 11pm. At no stage this was made clear to me. I was one of the last passengers to board as result. Airline check-in staff took my infant safety seat from me at the gate saying this was not "FAA" approved as it did not have the Australian / New Zealand safety sticker on it. I live in America, I purchased the road safe new car seat this year, and traveled from Seattle. Of coarse it did not have the sticker on it. Gate staff removed the seat from me despite the toddler screaming and myself almost being in tears. I was one of the last passengers to board. With no comfort or restraint for my toddler he screamed most of the flight, kicked the passengers seats in front on him, got so overtired that he bit his own lip open. It was an awful trip that could of been avoided."

Read more about Qantas Airways
COVID-19 information

Safety measures for airlines flying from Port Hedland to Townsville

Airlines flying from Port Hedland to Townsville have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Port Hedland to Townsville

Mandatory masks

Masks required on board, masks provided on flights from Port Hedland to Townsville

Social distancing seating

Middle seats unavailable to book on flights from Port Hedland to Townsville

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Port Hedland to Townsville

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Recent return flight deals

11/8
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Virgin Australia
14h 35m
PHE - TSV
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30h 35m
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Qantas Airways
10h 10m
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14h 35m
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