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Pros: "Fast checking and good service on board"

Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."

Pros: "Love qantas airways! Such a great and safe airline."

Pros: "It was our first time flying on Qantas. everything was above expectations."

Pros: "Professional and friendly staff amazing cabin crew and pilots"
Cons: "The inflight wifi was not working the snack was only a biscuit"

Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."

Cons: "Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone."

Pros: "Crew were lovely. Boarding was quick. Flight landed early."
Cons: "Food was average"

Cons: "Have a choice of both sweet & savoury snacks onboard."

Pros: "fast trip from japan all ontime quick boarding and unloading"
Cons: "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"

Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"

Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"

Cons: "Movie selection could have been better"

Pros: "The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys."
Cons: "Nothing much. I have long legs so it's hard to get comfortable enough to sleep."

Pros: "great food, entertainment & service"

Pros: "Normal standard for that kind of trip"

Pros: "warm food even on domestic flight"

Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"

Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."

Pros: "Lunch served was good."
Cons: "The flight was delayed a bit."

Pros: "Could not fault"

Pros: "The crew was very friendly and attentive."

Pros: "I had a nice seat."
Cons: "Staff were unattentive, nasty"

Pros: "Check-in & flight staff were very pleasant."
Cons: "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."

Pros: "It never left.....I am still in Sydney!!!! Keep up on your dlights"
Cons: "Quantas Flight was cancelled going down and also back."

Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"

Pros: "This flight was delayed and caused significant disruption to the remainder of our travel plans. We missed our next two flights and had to forfreit the cost of a hotel."

Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"

Pros: "Excellent"
Cons: "none"

Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"

Pros: "All the food. Service was good."
Cons: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."

Cons: "Service was poor."

Pros: "Excellent crew!"
Cons: "Room was quite cold."

Pros: "Flight was on time. Complimentary wine is always a plus for Qantas"
Cons: "Evening flight snacks may be hip - but they're hardly edible!"

Pros: "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
Cons: "got stuck in middle seat, def not comfortable; crew not very cheery"

Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."

Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"

Pros: "Excellent people who made the flight very nice. Extremely personable."

Pros: "Dinner meal"
Cons: "Nil"

Pros: "A cut above all others"

Pros: "The people I came in contact with were very helpful."
Cons: "Nothing, everything went well. Same complaint as everyone else, not enough leg room."

Pros: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Cons: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."

Pros: "Staff friendly. Dinner served on flight. Unexpected but welcomed and delicious. Arrived on time. Thank you Qantas (((:"

Pros: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"

Pros: "Such an arduous and indirect flight route and entertainment screen was non viable but always good to fly with Qantas!"

Pros: "Very friendly crew, and just felt very welcomed from the moment I stepped in. Overall super super awesome"

Pros: "They made us sit in the plane for close to 4 hours without any food. I almost passed out as the plane was so warm (AC broken) and they didn't give us anything except a small cup of water. The delayed made me miss my connection which couldn't be rearranged."
Cons: "Good was awful but I appreciated that they had gluten free options."

Pros: "Loved the two cords in the seat behind me and the iPad idea"

Pros: "Serving of food"
Cons: "Entertainment"

Pros: "The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor"

Cons: "Food"

Pros: "Crew great. Very grateful for the cuppa"
Cons: "Headrest low for a tall person. Shoulders sort of rested on it. Notconfy"

Pros: "I was able to sleep"
Cons: "Making sure there was a vegan food option and the crew knew."

Pros: "Crew great seat not so much and entertainment center buggered up"

Pros: "crew were good and seats of course be improved upon"

Cons: "Food and more space"

Pros: "Crew was good in helping us to sit together after the booking staff seperated us incorrectly."

Pros: "The crew was good much better than some of our later international flights with air canada"

Cons: "We got bumped to quantus flight at the last minute. VA was not helpful is getting us to the new flight."

Pros: "As usual, punctual flight with friendly crew."

Pros: "Flight was on time, no charge for checked baggage, a sandwich and juice were served, and it was all for the price of a budget carrier."
Cons: "In flight entertainment system was not working. Then again, who expected an in-flight entertainment system at this price point?!"

Pros: "Crew was great as usual"
Cons: "2 young women begind me loud all they way, kicking the back of the seat and thumping on tray table, screaming bloody murder children"

Cons: "Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!"

Cons: "In flight entertainment screens would not work properly"

Cons: "WiFi needs to be standard"

Pros: "I did not like anything at all"
Cons: "They have problem finding my ticket because they say delta rebooked my ticket and they don’t have the information. I almost missed my flight for that reason. I don’t think I will ever book with Virgin Australia again"

Pros: "Professional and friendly flight attendants. Clean airplane."
Cons: "The passenger seated next to me had horrible body odor. It made for a very long flight. Argh."

Pros: "Check in staff did the best to accommodate, however it later turned out that their knowledge of the aircraft seat plan was incorrect"
Cons: "A330 was too small for this distance. Seat pitch felt worse than newer domestic aircraft. Left the whole exit row free. I know you have to pay for this but as a gold member you might have thought they could accommodate if vacant and me being unable to fit my legs behind the chair. Only 3 working toilets for all of economy wasn’t enough either. Entertainment didn’t seem to be as good as previous American flights."

Pros: "Staff"
Cons: "Delayed flight VA1519 Sydney to Townsville. Received sms that new flight is 2pm Received email that new flight is 3pm Called virgin who guaranteed me it’s 3pm so I asked for that in writing...no was the answer Asked to speak to mgr, same lady came back to now “guarantee “ it’s 2pm. Spoke to mgr this time guaranteed 2pm and Will email in half hour (I’ll be boarding by then ! Sorry best I can do but you are now in seat 3a economy x. Asked for complaint to be lodged, unsure if she did? At virgin check in no details of everything above. Showed lady two conflicting msgs from virgin and the above so she put me in 3a... I could have been there at 3pm if I didn’t ask for it in writing. That potentially could have cost me upwards of a grand if I had to stay another night in Sydney and another ticket... not happy!!!"

Pros: "Comfortable seats"
Cons: "My flight was delayed, the girl at reception had me blocked off seats and when the delta girl was looking into why the plane was delayed, she rebooked my seat. She said a virgin rep would have to rebook my seats, when I got la, the lady was rude and didn’t seem to care about what happened. She said the manager would talk to me, he never did. I asked to upgrade my seat then and she said the flight was closed to due to the delay. I don’t understand why I had to be penalized because each flight was delayed"

Cons: "We were charged an extra $130 each for our checked baggage because we didn’t pay for the baggage online. I was never prompted to pay any checked baggage fee upon purchase of the tickets. And no info was given about cost of checked bags. Absolute ripoff."

Pros: "Nothing"
Cons: "They gouged me for $130 PER BAG baggage fees because I could not stand at the check in counter and prove that I had paid the fees. There was nothing I could do about it at the time but felt that I had really been taken advantage of."

Pros: "Crew were professional & flight ran ahead of time"
Cons: "Crowded seat & light meal wasn’t something I enjoyed"

Pros: "Nice crew and fast and smooth flight"
Cons: "Didn't go much on the snack food!"

Pros: "Great flight, easy-no delays."

Pros: "Cleanliness, friendliness of stewards, seats."
Cons: "a more substantial breakfast snack would have been nice and then the option to select meal type. I left the supplied cookie as I am vegan."

Pros: "Overall comfort of both plane and staff"

Pros: "Guy at check in counter helped us with our visa into Australia and was friendly and helpful"
Cons: "Flight crew was standoffish and bathrooms were not fully supplied"

Pros: "the seating was amazing had enough space to spread my legs out and service was amazing."

Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."

Pros: "Crew friendly Plane half full"
Cons: "Left 10mins late Crew forgot to serve us drinks Poor choices NO choices for those with allergies Person being sick and grumpy woman in front didn’t help travelling with very tired & active five year old at 10pm"

Cons: "Missed flight and Virgin refused to book and wanted $40 airport fee + full fare to get on the flight."

Cons: "Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue"

Pros: "Economy X was definitely worth the minimal cost to upgrade. I loved more leg room (which used to be a "normal" economy size), upgraded noise-cancelling headphones, and having my food earlier so it was piping hot (although still not-so-great airline food)."
Cons: "The touch screen of my monitor barely worked. Aside from that, the jack for my audio was not working properly. Once I could finally watch a movie, the sound would cut off for a while. I'd have to do my darndest to rewind the movie, while trying to get the audio jack to work. It took a lot of work to get the movie to rewind, and then after it started, I couldn't get the touch screen to work for it to stop & play again. Sometimes it would rewind the movie 20-30 minutes before I could get it to play again. All very frustrating."

Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"

Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"

Pros: "Great servuce"

Pros: "Quick 1hr 20min flight from Syd to BNE. SYD"
Cons: "Everything was good"

Pros: "It was an enjoyable flight and we were well looked after by the staff"

Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"

Cons: "My flight was cancelled and I was put on another flight 1 hour 20min later, this meant having to rush. I bought the tickets based on time, and did not expect to have to run"

Pros: "The crew was pleasant, courteous and helpful."
Cons: "Would have liked a little more to eat, especially with the early rise to get to the airport in time. Qantas serves breakfast."

Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."

Pros: "Can't rate food as it is not my practice to eat airline food."
Cons: "Unavailability to select a seat or extra baggage online. That an extra 2 or three kilos is charged as an extra bag."

Cons: "After boarding twice, the flight was canceled. We were rebooked on a small charter flight that took 6 hours and a stop to get us to Perth. We arrived 7 hours later than anticipated."

Pros: "Everything was a pleasure, the staff, the flight were all great,I will definately be recommending virgin to all my friends. Thanks for making the experience most enjoyable!!"

Pros: "Nothing"

Pros: "The on flight hostesses tried to help with my infant."
Cons: "I almost missed the bus shuttle to my terminal. I had no idea I had to board the last bus at 11pm. At no stage this was made clear to me. I was one of the last passengers to board as result. Airline check-in staff took my infant safety seat from me at the gate saying this was not "FAA" approved as it did not have the Australian / New Zealand safety sticker on it. I live in America, I purchased the road safe new car seat this year, and traveled from Seattle. Of coarse it did not have the sticker on it. Gate staff removed the seat from me despite the toddler screaming and myself almost being in tears. I was one of the last passengers to board. With no comfort or restraint for my toddler he screamed most of the flight, kicked the passengers seats in front on him, got so overtired that he bit his own lip open. It was an awful trip that could of been avoided."

Pros: "Virgin terminal"