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Find cheap flights to Surfers Paradise

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  • There is no major airport in Surfers Paradise. It is instead served by Gold Coast Airport.
  • Looking for cheap airfare to Surfers Paradise? 25% of our users found tickets to Surfers Paradise for the following prices or less: From Kuala Lumpur $185 one-way - $185 round-trip, from Milan Malpensa $988 one-way - $988 round-trip, from Zagreb $1,203 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly to Surfers Paradise is January.
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Top 3 airlines flying to Surfers Paradise

Scores according to KAYAK customer reviews

7.9
Qantas Airways
Overall score based on 4,861 reviews
8.1
Boarding
7.7
Comfort
8.4
Crew
7.9
Entertainment
7.6
Food
Airline reviews

Pros: "A cut above all others"

Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"

Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."

Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."

Pros: "Always organised"

Pros: "There was clear communication at the Gate Lounge as to why the plane was delayed, what was being done about it, and what to expect. The crew also tried quite hard to be helpful whilst on board the flight."
Cons: "The cabin seemed tired overall, not very comfortable and lacking in newer amenities such as USB outlet, charger, wifi. The food was terrible - barely edible I would say. I was not offered an alcoholic drink throughout the flight and when I requested a wine, it never arrived. The trolleys seemed to be piled high with rubbish."

Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."

Pros: "Crew was great. A380 was great"
Cons: "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."

Pros: "Landing with strong winds went well."
Cons: "No seat pillows"

Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"

Pros: "Nothing"
Cons: "Poor boarding procedure in Melbourne. Delay badly handled, missed important connection. Business class inflight entertainment dos not work!"

Cons: "All round excellent"

Pros: "I cannot thank the Qantas staff enough for our recent, very smooth trip from Melbourne to Dubai. I was a little worried about the 14 hour trip since I am 7 months pregnant and wanted to be sure I had enough room to move about as needed. Both the desk and plane staff arranged for my husband and myself to have 4 seats to ourselves (luckily, it wasn't a full flight!) which allowed me to rest and put my feet up (literally!) through our long journey. They also checked on us frequently to make sure we were comfortable throughout. Thanks so much Qantas, we will definitely be traveling with you again with our little one in tow!"

Pros: "Everything."
Cons: "can not think of any."

Cons: "Minimal food and drink service."

Pros: "Boarding on time. Crew attentive."
Cons: "Needs better, current movies"

Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."

Pros: "The crew was attentive, the plane clean, snack bar"
Cons: "Not enough room to stretch a bit and stand on such a long flight."

Pros: "I was fortunate to a e a points upgrade to 1st Class Like a dream"

Pros: "Emma on board staff was friendly and professional"
Cons: "I understand planes are late in and late to leave but the QANTAS staff just get worse at communicating and unapologetic."

Pros: "Staff were great, comfortable seats, great movie selection. Food was so-so. The panini bread was a bit chewy/stale, and the fish was tasteless. But overall the flight was great."
Cons: "The food. See above."

Pros: "The crew were friendly"
Cons: "I paid $60 for an emergency exit row for more legroom but I was seated next to a giant who spread over onto my armrest forcing me to lean towards the aisle. Not his fault - he was just too big for a single seat! Food has deteriorated to a cardboard box of slop. Entertainment options were extremely limited in comparison to other carriers. Noisy aircraft, poor quality headsets (I'd inadvertently packed my NC headphones in checked luggage)."

Cons: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."

Pros: "On time , efficient service"
Cons: "Crowded"

Pros: "The design of the storage on the back of the seat in front is very clever and makes a huge difference - e.g. foot rest The entertainment system is very good Food was excellent for plane food"

Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."

Pros: "Crew were amazing!"

Pros: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Cons: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."

Pros: "check in, boarding, and baggage claim was relatively quick"
Cons: "online check in did not work at 9pm before the flight- i was unable to select a seat woman at the check in counter was not friendly. i also asked if it was possible to have a window seat and she said " i dont think there are any available" *prints boarding pass* rather than "let me check" *checks seats* food options were limited- in past experiences with qantas i wouldve assumed meal was chicken or beef and a vegetarian option. this flight was fish pork or beef. fish and pork are polarizing proteins for many people. fish is also malodorous."

Cons: "Movie choices are not as many as Qatar or Emirates business class."

Pros: "Standard stuff. Nothing particularly worth mentioning. Had worse & had better."
Cons: "Food is disgusting. Like warmed up, over-salted baby food. For a 'premium' airline, I would expect more."

Pros: "I was glad they 'dimmed' the lights to encourage an atmosphere conducive to sleep and to prepare us for the change in time zones. I also appreciated the many bottles and glasses of water that were offered to keep us hydrated. Several different snack options were offered throughout the trip, if one was hungry."
Cons: "The flight boarded and departed a little late so this made connections a little tight at the other end. The floors in the toilet were usually damp from splashes and handwashing. Maybe this is already done, but it would be nice if they were wiped down periodically. Crying children are often a problem on airplanes and this was the case again on this flight. Not sure of a solution but they do affect everyone nearby."

Pros: "The food was absolutely incredible for such a short and domestic flight. The in-flight entertainment app was also amazing."

Pros: "Arrived on time"
Cons: "Qantas crew occupied other business class seats and were given preference for meals. When the attendant got to me, there was no selection left. flight attendant got my drink order wrong"

Pros: "The food was very nice. Even though there was no choices given, I really enjoyed what was offered."
Cons: "There wasn't too much I didn't like. Staff could have been a bit more friendly perhaps, but overall a very enjoyable flight."

Pros: "cabin staff better"
Cons: "toilets appalling"

Pros: "Upgraded to busienss 5 of us together"

Pros: "Great price Service was great Updated on everything from gate change to flight on timen"
Cons: "Didn't book through Kayak on my previous flights"

Pros: "Entertainment fine"
Cons: "Seats crowded Got sick after one of the meals"

Pros: "Excellent food and snacks, great service for the most part, and attendants seem to actually enjoy their jobs. This flight would have felt much longer with poor service."
Cons: "One flight attendant near the kitchen area was quite noisy and seemed rushed and a bit rude, but the others were very lovely and courteous."

Pros: "Seats in economy were relatively comfortable. The ice cream was nice"
Cons: "Service was hit and miss - they would forget to bring things that had run out. Some iPads didn't work. Food was not that nice."

Cons: "No in-flight wifi or video streaming. Lift your game, Aussie airlines."

Pros: "Boarding was quick, efficient and orderly. Crew was great, friendly and helpful. A short flight so food consisted of a cookie that was not great. Read a book so did not pay attention to entertainment options."
Cons: "The cookie"

Pros: "A380 is obviously a wonderful jet to fly; it's very quiet and is usually equipped with state-of-the-art entertainment, so it's great for long haul flights. If you are lucky enough to get a couple of seats free next to you, you can even lie down and sleep."
Cons: "The cost cutting at QANTAS has become painfully clear though, with the in-flight experience. The food was terrible, the staff gave me a plastic water bottle which I was then to keep and refill at the water station myself (no fresh bottled water), they didn't come to collect rubbish, except after meals, throughout an entire 14 hour flight, and the seat pockets were very small, meaning I ended up with a lot of stuff poking into my knees - not very comfortable."

Pros: "Everything went smoothly. Excellent service, food & entertainment."
Cons: "Nothing."

Pros: "Crew"

Cons: "Malfunctioning video. Old tiny screens."

Pros: "Short distance, so don't care"
Cons: "Little bit of delay"

Pros: "Departure on time"
Cons: "Food"

Pros: "We arrived intact only 3 hours late and we were informed early"
Cons: "Seating far too little leg room. Too close together."

Pros: "Service from the crew was good, however it would have nice to have been woken & offered lunch."
Cons: "Too many screaming children! Very cold."

Pros: "Can't rate food as it is not my practice to eat airline food."
Cons: "Unavailability to select a seat or extra baggage online. That an extra 2 or three kilos is charged as an extra bag."

Pros: "The flight per se was fine"
Cons: "They cancelled our flight and rescheduled us for four hours later midnight before our flight, and as we were on vacation we lost a half day in the airport."

Pros: "Every aspect of the flight."

Pros: "The crew was very friendly and helpful"

Pros: "Excellent crew & service"
Cons: "Boarding started (& almost finished) before boarding time, sounds silly but ended up being a little stressful"

Pros: "Nice flight comfortable"
Cons: "Landing was bit uncomfortable but that can be sometimes weather problems"

Pros: "The service of Kayak and Virgin was wonderful. The flight was comfortable and smooth. I usually hate flying but this flight I actually enjoyed in a way. The food was surprisingly good as well. Overall excellent - a tick in all the boxes!"

Pros: "Comfortable"
Cons: "The snack"

Cons: "Even though it is only a 1h flight... I think it would be more hospitable to cater better... morning flight... morning foods. Saw people eating pringles and m&ms on an 8am flight."

Cons: "I missed my flight due to my first flight being 45 minutes late and excessive wait for my luggage in order to clear customs"

Pros: "It was fast and easy to get to my favourite thing in the world."

Cons: "Left late"

Pros: "The flight was quick and complimentary wine and softdrinks was a bonus"

Pros: "Could watch entertainment on your own device"
Cons: "Charged for all food and drink, except water, juice, tea, coffee"

Pros: "Service was very good. Movie selection was very good. Flight was very good."

Pros: "Awesome service! Was able to bid for an upgrade and got it! Airline is the best!"
Cons: "Doesn't give you ticketing information right away, takes 36hrs"

Pros: "On time and friendly crew"

Pros: "The crew was lovely. Super impressed."

Pros: "Friendly service, superb service in peak rush hour. Willing to pay extra to fly with virgin every single time!"
Cons: "Delayed boarding. But wasnt a big deal."

Pros: "Courteous, professional attendants. Easy check-in once personnel arrived."
Cons: "No entertainment. Must download an app beforehand to use our own device. It was an early flight and personnel did not start work, so we had to wait, but then it went smoothly."

Pros: "We had a great experience from beginning to end. Our check-in was easy. We were prepared to pay for our bags but per surprised and please that our bags were checked through to our final destination. It was our first time flying Virgin but not our last. Great Job!!"
Cons: "We arrived at the gate early and they made us move to another area. There was no reason for this since our flight was the next flight. The staff at the gate Sydney were not nice, friendly or respectful. It was disappointing since our check-in was remarkably great. Maybe they were having a bad day."

Pros: "Quick boarding and exiting. Great experience."

Pros: "overall excellent service"

Pros: "The crew are so helpful."

Cons: "No onboard entertainment Engine noise was too loud. Almost 90db"

Pros: "On time and smooth"
Cons: "nothing specific"

Cons: "No complimentary food, no entertainment, rude flight attendant"

Cons: "I was given a wrong information about how to dispatch a bike by a person in the counter, just in the check in."

Cons: "upon arrival in LA, I was advised that my luggage has been checked in straight to Seattle, but upon reaching Seattle I was advised that the luggage has been misplaced and they would deliver it in the afternoon to my hotel. Upon waiting for over 12 hours and a number of phone calls to both delta and virgin I was advised that my luggage hasn't even left Sydney and they are not sure when they can deliver it. I have now missed an important work meeting that I came over for and have been in the same clothes for 48 hours Without my clothes and my critical blood pressure medication. I am frustrated/disappointed/furious would be an understatement. I have travelled with a number of other airlines, but this was by far the worst experience"

Pros: "Wonderful flight attendants."
Cons: "The first row in economy does not have armrests that raise. I'd prefer to be provided seats further back that have armrests that raise."

Pros: "Nothing, per say"
Cons: "I booked flights AND paid for seat locations. Quantas switched all to better fit their needs, including separating us on two different flights (we almost missed one). Every other aspect was as poor as any flight I have been on...never again."

Pros: "Like Virgin Australia's inflight entertainment app which works on board."
Cons: "Long lines for baggage drop in Sydney Domestic airport. That airport needs some improvement."

Pros: "It was a very welcoming experience from the flight crew"
Cons: "Nothing"

Pros: "...we still arrived only 20 minutes late. The cabin crew was friendly and very efficient. I hardly waited at all for my bags."

Pros: "Flight was perfect, just a hassle with check-in."
Cons: "VERY long lines to drop our bags for check-in."

Pros: "It was a good flight. Crew and service were friendly and attentive. Check in was good."

Pros: "everything else fine"
Cons: "Very long lines to check in"

Pros: "One bathroom for 200 passengers"

Pros: "the crews and plane efficiency of it all flights were on time"
Cons: "no entertainment unless you had a I pad food only just ok"

Pros: "Quality service"
Cons: "Food vegetarian option there is scope for improvement"

Pros: "The flight was very short, easy, and pleasant."
Cons: "It was very cold on the plane."

Pros: "Good staff, snack and sear"

Cons: "I wasn't aware at the time I bought the tickets that it didn't have food nor entertainment (movies). Very disappointing for an international flight."

Pros: "Hassle free no worrying about re arranging your bags or anything, they were friendly and everything was a breeze."

Pros: "We traveled business class. So everything except the IPad entertainment was first rate."

Cons: "Absolutely awful customer service and accommodations"

Cons: "Jetstar is the worst airline around. Its absolutely ridiculous that they charge you 10X more for checked luggage at airport check-in. When I booked my flight 5 months in advance, I didn't see the option of buying luggage (and also didn't think it mattered at the time because normal airlines like Delta, United, etc. charge the same rate no matter when you decide). Thank goodness I knew to buy luggage before getting to the airport but was still charge $60 AUD (when it would have only been $35 if I did it when I originally booked). And it would have been over $150 if I waited for the airport. WHO THE F CARES WHEN I DECIDE TO CHECK A BAG??? YOU STILL HAVE TO GO TO THE COUNTER NO MATTER WHAT. Jetstar is such a low class airline. Then they wanted to weigh my carry-on which was 9kilo (2k over the limit)... full of all camera gear. The guy literally started yelling at me, made me feel so uncomfortable, and my eyes began to water. He was screaming to another woman in front of everyone that I was WAY over the weight limit and was to be charged $210. He was extremely aggressive. (This was a moment I wish I would have whipped out my phone and took a video... would have gone viral). The woman wasn't any better either. At first she was really aggressive and I hadn't said a word. I just watched them react as if I brought a weapon. She raised her voice at me yelling about the stupid luggage being too heavy.... and at that point I told her that she needed to lower her voice and talk to me like a human (let alone a customer). At that point she did realize that she was being ridiculous and lowered her voice (I might even give her the benefit of the doubt and say the guy may have rattled her). I explained to her that I was carrying expensive camera gear and batteries (which you cannot put in checked luggage) and that I'd be happy to put it in the checked bag (especially since I had extra kilos that I hadn't used). She said I would need to sign a waiver exempting them from being responsible if anything was stolen from my bag. I politely said absolutely not. If you cannot get my luggage to my destination safely then I would happily not get on the plane and walk over to the Air New Zealand desk and buy a ticket. At that point she looked me up and saw how much I flew with them and then decided to let me on the plane. Which mind you, the plane was 75% EMPTY. After all that. Geez. Never again Jetstar. Never again."

Pros: "Few crew members who went out of their way to ease our frustration"
Cons: "Surprise expenses Most people who buy directly through the Jetstar website add baggage allowance. You don't get this option when buying on Kayak. Poor connection and wait time The long layover was annoying, and proved costly, too. You need to buy a Visa in Australia if your layover is longer than 8 hours. Kayak doesn't warn you about this, and so you have to collect your baggage, go through customs, and buy a Visa. In sum, Kayak shouldn't allow you to purchasing strings-attached tickets from this airline."

Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"

Cons: "delayed flight and having to take time to get every piece of carry on luggage weighed - having to move 1 kg from one suitcase to another when we were traveling together fro goodness sake"

Pros: "Service is very good"
Cons: "Food is inadequate for vegetarians and vegans. It is not too difficult to adjust the menus to include more interesting food variations. Virgin, Tiger domestically make a bigger effort. Jetstar cheeses have animal rennet - not necessary in this day and age. Toastie could be cheese and tomato, not only with bacon.. I complained to Jetstar head office, and the response was inadequate. Proof is if they make an effort and change. If another airlines is similar price with better food, I would automatically go with the other carrier. It's all part of hospitality. Jetstar are stubborn. Irrespective of being a low cost airlines - no excuse."

Pros: "Didn't crash"
Cons: "Misleading baggage policy cost additional $150 for a single bag at check in. Agent unwilling to find a different fare / baggage rate. On board they charge everything. Seats uncomfortable, felt passenger behind knees into my back. Overall terrible, cheap airline."

Cons: "There are no complimentary snacks. Also, we had to pay for the movies. I wish the entertainment was free like on all other airlines."

Pros: "Movies... At least they provided headphones.... For a lack of everything else provided..."
Cons: "I was extremely disappointed not to have a blanket provided without charge, or a small meal or even a tea beverage without a costly purchase! I paid for a flight from Australia to Honolulu, a minimum of almost 10 hours, and no meal, no beverages, no blanket for an overnight flight without a costly additional purchase. I have tellethto health issues as it is, nevermind no half warm sleep or supplementary beverages or meal. I felt very used and taken advantage of. Substantially disappointed with the way we were treated for such a long overnight flight."

Cons: "The flight was cancelled at short notice without explanation"

Cons: "Charged $285 for 1 checked bag! Wow. SCAM"

Pros: "The plane was relatively new."
Cons: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."

Pros: "I like the Punctuality and the way the plane was loaded- very efficient Plane was very tidy and clean"
Cons: "The menu is mediocre as far as the snacks are concerned. More imagination needed"

Pros: "I am still in denpasar"

Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."

Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"

Cons: "I arrived for my flight from Narita to Melbourne only to find that I had to walk over 1,000 meters to get to the check-in and terminal even though I was told to go to the Terminal 2 / 3 stop in the Narita train. Once I got to the check-in counter, the line was very long and everyone seemed overworked. By the time I go tot he counter it was getting late. I tried to check in but apparently my eVisa had expired. I have been traveling to Australia countless number of times and normally they process a new visa directly at the airport. I was told by the staff that "this was not possible" and waved me away. They said there was no way to check-in. I stood by the side of the counter and quickly found my own on line service to process a visa. I was able to get my Visa in 10 minutes, and applied for it on my iPhone! My Visa came through, but only just after the cut off time for the flight check in. Despite that fact that flight had not departed, and would not for another 30 minutes or so, they simply closed up the booking counter and left me standing there... They wouldn't even give me any information on what to do or whether my flight would be canceled or credited back. This rates as one of my worst travel experiences. I went back to my hotel in Tokyo, and then decided to fly the next morning on Singapore air. I did not book on Kayak the second time. I don't think I would ever fly JetStar again."

Pros: "787 is great.But reserve exit row"
Cons: "pay for water"

Pros: "The whole experience was good. It's better than most budget airlines"
Cons: "The movie selection wasn't geared to someone like me. I paid for the entertainment pack but ended up watching reruns of TVs shows I'd already seen."

Pros: "Nothing"
Cons: "Gate agent assumed we didn't speak English so she re-assigned us from an exit row to the back if the plane. Agent didn't ask us if we spoke Eng (we are native Eng speakers). When we realized what she was doing, she was surprised that we spoke Eng but continued to re-assign us. Extremely poor service. Will not fly Jetstar again."

Pros: "Jetstar provided a NZD25 voucher to all passengers for the disrupted flight."

Pros: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"

Pros: "Crew were nice,flight itself went off without a hiccup and was fairly fuss-free"
Cons: "Our flight was delayed by approximately 1 hour, and there were few announcements about this until fairly late, and the departure billboards were slow to update too. Also, no armrest on my seat's right arm which was a little less comfortsble that it could have been (window seat, emergency exit row)"

Pros: "The plane was nice and spacious, crew was friendly and captains were apologetic for all of the inconviences."
Cons: "The aircon was out the entire flight due to maintenance related issues that weren't fixed. We left an hour late and arrived an hour late also based on these issues."

Pros: "The crew was amazing."
Cons: "Nothing."

Pros: "They made room for me on the next flight"
Cons: "Everything - they texted me telling me that the flight was delayed, and then I arrived at the gate and told me it left an hour earlier. I have text messages to prove that it was scheduled at 1:30pm, the plane left at 12:35pm and I had already checked in, checking in my suitacase, and the flight left without me and took my suitcase - absolutely ridiculous."

Pros: "Food was good and crew provided good service."
Cons: "Seat was uncomfortable but was more because person behind was large and kept digging their knees into my back. I was also not able to recline my seat because of their large size. I would have happily paid a little extra to be upgraded away from this passenger to ensure a more comfortable flight."

Pros: "Nothing"
Cons: "Lack of communication So cheap and stingy they give Scrooge A run for his money."

Pros: "USB chargers, flight ran to time and left on time. Very smooth landing."
Cons: "Cost of checked baggage is too high. I also paid for five meals and only received three, and got the fourth only after asking. Could not be bothered fighting over the fifth as there were only four of us travelling and had only accidentally paid for five. After all the costs for add-ons, it's better to pay slightly more for a better carrier."

Pros: "We were on our way from syd to bali and just before we reached ocean we turned around and headed back toward Melbourne. As upset as we were about that situation they were extremely accommodating. They said the Landon strip in Bali had broke so we couldn't land. They Bieber, gave us free coffee, tea and juices and gave us all free onboard entertainment. When we got to Melbourne they had set up free shuttle server and out us all up in a very very nice suite and gave us a voucher for breakfast which was more than enough! Then on our way back to bali they again gave us all free onboard entertainment. Very nice! Loved it!"
Cons: "Didn't like that they took so long to tell us about the problems on the landing strip. I thought we were being hijacked!"

Pros: "I liked the convenience of the airport and getting on the flight."
Cons: "I didn't like that there are a lot of hidden fees with Jetstar. I didn't realize you needed to purchase bags for the flight and was unpleasantly surprised when we got to the airport and were told it was going to be $160 to get our bags on our flight and that if we would be paid for it a day before it would have been substantially cheaper. Also, nothing was provided for free on the flight-not even water or the entertainment for a 6 hour long flight."

Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"

Pros: "Horrible airline. Can't understand the reservation people. Misleading on what you are paying for. Worst airline I've ever seen. Fly Virgin, which is much better."
Cons: "All the customer phone people speak in heavy accents you can't understand. Airline makes false statements on its website. Awful company."

Pros: "Crew"
Cons: "No entertainment or food at all even for long flight, all is sold individually. Even for really old movies you are charged, tv or anything at all!"

Pros: "The service was good, the staff were friendly"
Cons: "I was told I'd have a window seat for the flight and I had an aisle seat."

Cons: "The made me pay $50 for my skateboard as checked luggage! Skateboarding is not a crime and I'm not a f ucking terrorist! If I was forewarned I could have pre paid and it would only have cost me $12. Either way, it's feking bullshite!"

Pros: "Economical and value for money"

Cons: "We couldn't check in until an hour before boarding and weren't allowed to take the 2 carry-on bags each as advertised. Had to repack quickly to get the things that had to be hand carried (CPAP's, cameras, medicines, etc.) into the backpacks and then got charged $28/bag for the 2 bags that should have been carry-on. Unimpressed."

Pros: "They crew was fast and efficient."
Cons: "I felt like I had to pay for so many things as upgrades. To have an aisle seat, I had to pay extra. To take one bag that was less than 20 k, I had to pay extra. I paid extra for in-flight entertainment. My flight from Denpasar to Sydney did not have working entertainment; however, I did not get a refund for my entertainment purchase. The flight from Sydney to Denpasar had complimentary entertainment; again, no refund for the entertainment purchase."

Cons: "The hidden baggage cost more than taking a first class flight on a different airline, normal 50lb bags traveling over seas for 2 weeks."

Pros: "Easy online check in hassle free flight"
Cons: "Worker was too loud while I was trying to nap"

Pros: "The crew was efficient"
Cons: "I wasn't aware JetStar operated on a "budget" airline level worse than that of a second world country airline. Were there alcohol, movies, terrible food, bottled water, and pillows available? Yes. Did JetStar take every opportunity to charge customers for any and all services? Yes. Perhaps I should have rearranged my expectations, knowing that this was a "budget" line, but their fees for additional services were worse than AirAsia."

Pros: "Nothing"
Cons: "I traveled jetstar a few days ago Wellington Goldie with a surfboard bag. Upon checking in I was told the bag would be $385 to fly with! If I had registered it online it would have been $50. This is the most absurd thing I've ever heard. Unfortunately I Had to pay it. DONT FLY JETStar!!!!!!"

Cons: "Customer Service was terrible. I had issues with checking in, I was made to stand in a queue, 4 times, for the same issue. Unacceptable. I will not fly with Jet Star again if I am in Australia. I would pay double for a better experience."

Pros: "It landed safely"
Cons: "It was late. The seat spacing is so tight I can't sit with my knees together. Painful after a while."

Cons: "Baggage policy's are totally out of line with reality and industry standards. Check ins are way understaffed."

Pros: "Nothing"
Cons: "Baggage gouging, terrible customer service, long lines."

Pros: "Nothing"
Cons: "Really cheap airline, seats are very uncomfortable and crew are arrogant."

Pros: "Planes are new and nice!"
Cons: "Seat had a lump in it"

Cons: "I didn't like that there were many hidden costs. You don't even get a soft drink without paying for it. The usual practice for international travel is to allow one checked bag free, not so with Jetstar. We booked the ticket because of the cost and it ended up costing more than if we would have booked on a better airline like Air New Zealand."

Pros: "Jetstar had great ticket prices, but if you don't prepay to check bags or get decent food, you'll be nickeled and dimed. $160 to check one bag if you don't prepay! And you can only carry on 7 kilos which is about 15 pounds, which isn't much. Otherwise, the crew was really nice and the seats pretty comfy and a nice, new plane."

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