Flights to Ballina Byron (BNK)

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Service is always wonderful!!

No in flight entertainment

Small seats

Delayed as usual - luggage check again

Polite staff well organized

My flight was 45 minutes late Absolutely no room when seated

Nothing.

I could have sworn I submitted a request for a checked bag, but apparently it didn't register or I forgot online. Anyway when explaining this to the ticketing agent, she didn't seem to care and charged me $95 for a one 18kg bag!!!! That was $20 more than my entire flight cost. How the hell can a company charge that for a checked bag. Never again will I fly this and I will personally make sure they lose thousands through bad press. Don't screw the little guys.... We are your customers.

Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg.

Small seats

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

No in flight entertainment

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Well I thought I was never going to see my family again as there was so much turbulence. At one time I thought the plane was going to tip over. I’m a regular traveler and have traveled the world but never encountered anything like this before. The weather seemed fine . There was no rain or thunder. So what could have caused so much turbulence?

Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg.

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

Not enough to room in seats for a flight this long

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

No organization in check in process. Staff unfriendly and unhelpful. No control over situation.

Relatively spacious seats and new enough aircraft - could have been a good short haul flight.

One crew member became unavailable due to personal issue 5mins before boarding. Boarded late then PA system fault held us on the ground, then deplaned and replaned for a 2 1/2 hour late departure. Two delaying problems on one flight indicative of an airline that doesn't have its systems and processes properly sorted out.

Nothing.

I could have sworn I submitted a request for a checked bag, but apparently it didn't register or I forgot online. Anyway when explaining this to the ticketing agent, she didn't seem to care and charged me $95 for a one 18kg bag!!!! That was $20 more than my entire flight cost. How the hell can a company charge that for a checked bag. Never again will I fly this and I will personally make sure they lose thousands through bad press. Don't screw the little guys.... We are your customers.

Efficient, convenient and quick

Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg.

No organization in check in process. Staff unfriendly and unhelpful. No control over situation.

Service is always wonderful!!

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Small seats

Delayed as usual - luggage check again

NO free beverages . . . definitely a "no frills" airline.

Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Not enough to room in seats for a flight this long

Service is always wonderful!!

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Small seats

Slightly clean

This is the worst of budget airlines. You check in, instead giving you a head up on all the concern, I have to go back to the customer service 3 times. My recommendation for people in Australia is to fly Virgin Australia, and skip on Jetstar and Qantas.

Not enough to room in seats for a flight this long

NO free beverages . . . definitely a "no frills" airline.

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

Service is always wonderful!!

Not enough to room in seats for a flight this long

Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Got here early! Love that!

Nothing.

They got me were I was going, just as it says on the tin.

Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne.

NO free beverages . . . definitely a "no frills" airline.

Well I thought I was never going to see my family again as there was so much turbulence. At one time I thought the plane was going to tip over. I’m a regular traveler and have traveled the world but never encountered anything like this before. The weather seemed fine . There was no rain or thunder. So what could have caused so much turbulence?

Exactly what we expected. No entertainment no food

Delayed as usual - luggage check again

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Service is always wonderful!!

No organization in check in process. Staff unfriendly and unhelpful. No control over situation.

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.