Flights to Maroochydore Sunshine Coast (MCY)

It was efficient. Crew pleasant.

Basic service

No in flight entertainment

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Quick flight and great food

Nothing, I would never ever travel on JetStar again! Never!!!!!

Most every thing but mostly the baggage allowance rip off!!!!!!

Chic muffin

LATELATELATELATE

The crew was efficient

I wasn't aware JetStar operated on a "budget" airline level worse than that of a second world country airline. Were there alcohol, movies, terrible food, bottled water, and pillows available? Yes. Did JetStar take every opportunity to charge customers for any and all services? Yes. Perhaps I should have rearranged my expectations, knowing that this was a "budget" line, but their fees for additional services were worse than AirAsia.

Courteous staff, smooth boarding. Enjoyable flight.

We left 20 minutes late due to the late arrival of the plane from a previous destination. Our row (11) seats did not recline, I guess due to the Exit row behind us.

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Missed my flight due to lost luggage

Quick flight and great food

No in flight entertainment

Great service and staff.

The non existent baggage drop at Tullamarine. The in flight snacks needs improving.

Quick flight and great food

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Delayed as usual - luggage check again

Chic muffin

LATELATELATELATE

It was shortish

Used Qantas frequent flyers for this flight, the booking reference wouldn't work to manage the booking via Jetstar or Qantas so unable to select seats etc. We were allocated the 2 worst seats on the plane basically in the galley next to the toilets and no window. Unable to sleep or relax due to the seat constantly being knocked by passengers going to bathroom or sitting on the arm rest and when that wasn't happening the fight attendants chatting away behind us sounded like they were inside your head you were that far in to the galley. Wouldn't pay for this flight.

Seats were clean and comfortable. Staff were lovely.

The self check in system was a joke. Glad we weren’t in too much of a hurry. Also disregard my rating of food and entertainment as we had none on the plane.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Quick flight and great food

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Got here early! Love that!

Nothing.

Exactly what we expected. No entertainment no food

They got me were I was going, just as it says on the tin.

Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne.

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Not that crowded for a Monday morning flight.

Didn't have enough landing cards.

Quick flight and great food

Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !

Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!

Flight was delayed by over an hour. Then another hour plus on the tarmac. Concerns regarding weather at destination, and not having enough fuel to divert to alternative airport- but how can you attempt to fly without enough fuel for such emergencies? Isn't that routine procedure? Poor customer service, captain stated we may have to land at airport 2+ hours flight away from original destination. All worked out in the end, despite (rather than because of) Jetstar.

Seats were clean and comfortable. Staff were lovely.

The self check in system was a joke. Glad we weren’t in too much of a hurry. Also disregard my rating of food and entertainment as we had none on the plane.

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

No in flight entertainment

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Punctual and clean

No food unless you pull out your wallet No entertainment No charging for USB devices Extra charges for choosing a seat Extra charges for paying by credit card (exorbitant)

Well I thought I was never going to see my family again as there was so much turbulence. At one time I thought the plane was going to tip over. I’m a regular traveler and have traveled the world but never encountered anything like this before. The weather seemed fine . There was no rain or thunder. So what could have caused so much turbulence?

Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!

It was shortish

Used Qantas frequent flyers for this flight, the booking reference wouldn't work to manage the booking via Jetstar or Qantas so unable to select seats etc. We were allocated the 2 worst seats on the plane basically in the galley next to the toilets and no window. Unable to sleep or relax due to the seat constantly being knocked by passengers going to bathroom or sitting on the arm rest and when that wasn't happening the fight attendants chatting away behind us sounded like they were inside your head you were that far in to the galley. Wouldn't pay for this flight.

Seat comfort amenities crew

No vegan meal options

Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing

Delay but stuff happens eh.

Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

Quality of interior

Food

Seats were clean and comfortable. Staff were lovely.

The self check in system was a joke. Glad we weren’t in too much of a hurry. Also disregard my rating of food and entertainment as we had none on the plane.

Chic muffin

LATELATELATELATE

Customer service was great.Flight was on time and the weather was good for a day and a half

I did not like it when i got to the airport up there at 7:15 pm and when my Brand new suitcase came around on the carousel it had 2 smashed handles on it.I Reported it straight away to the people in departures.The young guy their gave me a number to ring, which i will be doing tomorrow

Delayed as usual - luggage check again

Not enough to room in seats for a flight this long

Well I thought I was never going to see my family again as there was so much turbulence. At one time I thought the plane was going to tip over. I’m a regular traveler and have traveled the world but never encountered anything like this before. The weather seemed fine . There was no rain or thunder. So what could have caused so much turbulence?

Efficient, convenient and quick

Flight was delayed by over an hour. Then another hour plus on the tarmac. Concerns regarding weather at destination, and not having enough fuel to divert to alternative airport- but how can you attempt to fly without enough fuel for such emergencies? Isn't that routine procedure? Poor customer service, captain stated we may have to land at airport 2+ hours flight away from original destination. All worked out in the end, despite (rather than because of) Jetstar.