Flights to Hobart (HBA)

Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Very rude team. Never ever travel with tiger airlines again

I will never fly Tiger again.

Tigerair gouges passengers for luggage, the website does not clearly explain their policy. While a single 15kg piece of baggage, if paid for on the website, was $13, if paid for at checkin was $72. And whereas a computer cabin bag is everywhere in the world we have flown is allowed in addition to a regular cabin bag without having to pay extra, we had to pay $36 for the computer bag that we had not paid for on the website. And they apply their confiscatory fees at the gate where passengers have no alternatives, their policy is buried in fine print (weasel words), not clearly stated on their website Your website should call out the baggage and cabin luggage fees so that passengers can avoid being ripped off by Tigerair. I shall never fly with them again..

cheap

The flight from HCMC to SYdney was 3h delayed (supposed to leave at 10:35 and left just before 2 am. We are required to pay for entertainment and basic drink and snacks.

It was a short flight.

Check in at airport quite chaotic, thank goodness for the assistants. However, that's when we found out the need to pay for baggage as carryon is very limited. Quite a hefty fee too. Good thing we brought our own water. Absolutely nothing free on the flight!

Flight was easy and quick two hours

Everything went perfect

Kiwi didn't offer the option of paying for checked bags and they charged $100 more than it'd normally cost. Great job!

Flight was easy and quick two hours

Everything went perfect

Did not crash.

$50 hidden baggage fee!

Kiwi didn't offer the option of paying for checked bags and they charged $100 more than it'd normally cost. Great job!

very rude service from ground crew while disembarking the plane in hobart....find that lady another job or fire her

Politeness of staff Check in

Using the back stairs Inflight wifi Costs

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

No in flight entertainment

Leg room was great as we had exit row

Body odour of one of the male cabin crew

They lost our luggage and it took many, many calls to finally get it over 24 hours later

It landed safely

It was late. The seat spacing is so tight I can't sit with my knees together. Painful after a while.

Check in was easy once we prepaid for our luggage ahead of time.

Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist.

Kiwi didn't offer the option of paying for checked bags and they charged $100 more than it'd normally cost. Great job!

Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing

Delay but stuff happens eh.

Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off.

The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight.

Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

The cabin staff were friendly

Plane was delayed due to excess baggage weight in hull. The baggage had to be unloaded and then reloaded again, while we sat on the tarmac for an hour.

Good choices of flight times

Charge to check even 1 bag. Limited what we could buy.

Didn’t even receive a cup of water

Jetstar's carry on policy is a joke.

Delay

Very rude team. Never ever travel with tiger airlines again

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

I will never fly Tiger again.

Tigerair gouges passengers for luggage, the website does not clearly explain their policy. While a single 15kg piece of baggage, if paid for on the website, was $13, if paid for at checkin was $72. And whereas a computer cabin bag is everywhere in the world we have flown is allowed in addition to a regular cabin bag without having to pay extra, we had to pay $36 for the computer bag that we had not paid for on the website. And they apply their confiscatory fees at the gate where passengers have no alternatives, their policy is buried in fine print (weasel words), not clearly stated on their website Your website should call out the baggage and cabin luggage fees so that passengers can avoid being ripped off by Tigerair. I shall never fly with them again..

The staff

The landing was super rocky

Jetstar is a budget carrier so I do not begrudge the additional costs for food, baggage, etc. I do, however, continue to be disappointed with their poor customer service. The service desk had a long line, 4 service representatives ad only one representative service customers.

Magazine on the plane was good.

We had to pay $400 dollars to check 4 bags (2 bags per person). The bags were not overweight or oversized. We were told we had purchased a ticket with no baggage. I am a frequent traveler ( 10 flights in 6 weeks) and have never experienced such charges for baggage. It was not clear at the time of purchase that there were different levels of tickets. The agents at the counter was only interested in maximizing the fees we were charged and not helping us with other options. The plane was late and there was very limited seating in the waiting area, so most people stood for the extra 40 minutes of the delay.

The cabin staff were friendly

Plane was delayed due to excess baggage weight in hull. The baggage had to be unloaded and then reloaded again, while we sat on the tarmac for an hour.

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Very rude team. Never ever travel with tiger airlines again

Having to put my own luggage tags on only to be told by a fit man “ they’re upside down!’l he should’ve put them On !!

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

It was a short flight.

Check in at airport quite chaotic, thank goodness for the assistants. However, that's when we found out the need to pay for baggage as carryon is very limited. Quite a hefty fee too. Good thing we brought our own water. Absolutely nothing free on the flight!

My flight was changed and I was not notified. I had to purchase another flight, which turned out to be quite expensive. I would like to be put in touch with someone that has the ability to provide me with a refund. Will you please send me the direct phone and/or email of said person. Thank you, Dean Cortez dpcortez@yahoo.com 619-246-4647

very rude service from ground crew while disembarking the plane in hobart....find that lady another job or fire her

Same as above

Did not crash.

$50 hidden baggage fee!

It landed safely

It was late. The seat spacing is so tight I can't sit with my knees together. Painful after a while.

Check in was easy once we prepaid for our luggage ahead of time.

Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist.

They lost our luggage and it took many, many calls to finally get it over 24 hours later

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Delay

Not much.

Boarding exceptionally slow due to intensive screening of each passengers hand luggage. Opportunististic for making an extra $36/bag if a gram over 7. Seat unable to recline. Literally not enough room for legs and needed to sit sideways and I’m not that tall!

Surly flight attendants