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Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."

Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."

Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."

Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"

Pros: "an amazing flying experience with pleasant crews who served their customers with hearts and their lovely smiles!"

Pros: "Easy great flight. Good entertainment comfortable seats."

Pros: "Crew were great - happy & fun. Seats 19B & C"

Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."

Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"

Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."

Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."

Pros: "everything about he flight was perfect"

Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."

Pros: "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
Cons: "Food was good but not great"

Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"

Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."

Pros: "Service good"

Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Cons: "Plane was approx 1 hour late"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."

Pros: "Fantastic Service On time Easy boarding"

Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("

Pros: "It was a good and pleasant flight"
Cons: "The food was not good and it was not enough"

Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"

Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"

Pros: "Overall ok."
Cons: "Ancient plane in bad need of a refurb."

Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"

Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"

Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"

Pros: "Short flight . It's ok"
Cons: "Seat"

Pros: "Dinner meal"
Cons: "Nil"

Cons: "Seat in last row very uncomfortable"

Cons: "Did not have any meal for the 2h45m flight"

Cons: "Delayed Boarding and they didn't say anything."

Pros: "Good meal - pasta"
Cons: "Expensive flight"

Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"

Pros: "Loved the two cords in the seat behind me and the iPad idea"

Pros: "- The kindness of the crew members - The food - The entertaining aboard"

Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"

Pros: "Wine and speed of service was excellent. Friendly and approachable crew."

Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"

Cons: "Quick service"

Pros: "Great service as always!"

Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."

Pros: "great flight and staff very nice and helpful. Arrived early even better"

Pros: "Exit row seating."

Cons: "Quality of snacks Quality of in flight entertainment still very poor"

Pros: "Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible."
Cons: "It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise."

Pros: "Crew ans eat was both good"
Cons: "on time flight, food selection"

Cons: "Planes could have been time Half way on the trip they cancel my plane had wait 4 hours late which means I had 12 hours fly from Tass to Towsviile"

Pros: "Food was super tasty and we were well looked after with refreshments"
Cons: "Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance."

Pros: "The food was pretty damn good Staff were friendly"

Pros: "Quick, efficient, all you want and need for a flight to Melbourne."

Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"

Pros: "Check in staff did the best to accommodate, however it later turned out that their knowledge of the aircraft seat plan was incorrect"
Cons: "A330 was too small for this distance. Seat pitch felt worse than newer domestic aircraft. Left the whole exit row free. I know you have to pay for this but as a gold member you might have thought they could accommodate if vacant and me being unable to fit my legs behind the chair. Only 3 working toilets for all of economy wasn’t enough either. Entertainment didn’t seem to be as good as previous American flights."

Pros: "Plane was pretty empty in economy so I was able to lie down to sleep a little"
Cons: "Vegetarian dishes very spicy especially for breakfast"

Pros: "Happy to be on last leg. Good crew one of whom told some guests to shut up while she delivered the safety information. I thought that was great that she had the guts and did the right thing. Give her a bonus as we are all taking the delivery for granted."
Cons: "who would you ever satisfy with food on a plane on short flights???"

Cons: "That the flight didn't wait 15 minutes for me to get on it."

Pros: "Entertainment options."
Cons: "Food (a muffin) was pretty basic, especially for an early morning flight."

Pros: "Service helpful"

Pros: "clean planes, easy security, good boarding."
Cons: "flight was delayed - we sat on tarmac with doors"

Pros: "Information on departure delays was forthcoming"
Cons: "The checkin machine kept giving me my fellow travelor boarding pass and not one for me."

Pros: "everything"

Pros: "Nice staff, entertainment system quite good , wide rage of films and music."
Cons: "Range of snacks and drinks served. Only water and juice covered in the air fare."

Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."

Pros: "It was efficient. Crew pleasant."
Cons: "Basic service"

Cons: "I usually buy Eco X seats but this time forgot."

Pros: "Flight was great"
Cons: "All was good"

Pros: "Friendly and attentive crew. Check-in was simple and quick."
Cons: "Boarding calls and process seemed a little disorganized. No in-flight entertainment system, only boy device, but with no ability to charge in-flight, battery length became a problem on a 3 hour flight."

Pros: "On time. Friendly crew. Smooth landing. All you can ask."
Cons: "Checking in took a while longer than expected. But I was still very happy with the service."

Pros: "Lovely plane, good entertainment, great refreshments!"
Cons: "Nothing was bad!"

Pros: "Flight was comfortable and ran smoothly"
Cons: "It left 50 mins so I got into Brisbane half an hour late"

Cons: "30 minutes delayed due to errors in paperwork."

Pros: "Such a comfortable flight. No complaints at all."

Cons: "No entertainment"

Pros: "Good smooth flight and fine service."

Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"

Cons: "Our flight was cancelled and as we were overseas and did not know we had been put on a flight 4hrs earlier and as we got to the airport to later than that earlier flight had to buy new tickets with another airline. We are very disappointed as it cost up extra money."

Cons: "Flight was cancelled, no compensation, had to find somewhere to stay, travel to and from airport for a flight the next day instead."

Cons: "Luggage of 23kg per piece and not able to share across allocated family total"

Pros: "Service"

Pros: "Good service"
Cons: "Had to pay extra $70 because I couldnt take some spare parts as cabin luggage which should have been accepted."

Pros: "Coffee"
Cons: "Flight was delayed over two hours"

Pros: "friendly staff smooth trip"
Cons: "it got abit stuffy the aircon wasnt great but it was a nice flight"

Pros: "Baggage price"
Cons: "Nothing"

Pros: "Very little, again delayed in leaving resulting in arrival quite late"
Cons: "Unknowlingly dropped teeth which went under the seat and Virgin has no means of contacting airport to put mind at rest after flight and phone contact almost impossible as staff unable or unwilling to assist. No phone number in directory, no phones at airport. and in an emergency no way of contact and no one willing to do anything to assist. Food better but still too much rice. Long boring flight with no entertainment in flight. Very Very Disappointing Robert Richardson 0895930984"

Pros: "Empty, friendly staff"
Cons: "Late for my conference"

Pros: "Was quick and painless"
Cons: "That we had to go via Sydney wish they were direct to Melbourne"

Pros: "Virgin service has always been great in my experience"

Pros: "Staff polite and helpful at boarding desk"
Cons: "Poor food selection"

Pros: "Short distance, so don't care"
Cons: "Little bit of delay"

Pros: "Departure on time"
Cons: "Food"

Pros: "We arrived intact only 3 hours late and we were informed early"
Cons: "Seating far too little leg room. Too close together."

Pros: "The free snack us an unhealthy chocolate..ok for spinning freeinflight ad but insulting to the intelligence of customers"

Pros: "The egg and lettuce sandwich was fresh and delicious! A bigger serving would have been nice. The Cadbury biscuit chocolate was also a perfect match with a coffee."
Cons: "The inflight entrainment could have been more extensive. For example the big fat Greek wedding advertised in the inflight magazine wasn't available as a selection."

Pros: "It was a full flight and all went smoothly"
Cons: "It could have been on time bu these things happen"

Pros: "The check-in was fast and either the plane aboard."
Cons: "Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way"

Cons: "There're unoccupied rows, but still pack passenger together instead of offering the empty seats to couples."

Pros: "Crew"
Cons: "I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!"

Cons: "Flight delayed for three hours. We’re told by frequent travelers that this happens all the time with Jetstar."

Cons: "Slugged $60 for having one kg extra than on the flight down. Rep Australia in senior golf event ..given a wine box this was weighed too. What a rip off!"

Pros: "I got home. Eventually."
Cons: "Delayed almost 2hrs with no real explanation"

Pros: "Crew were pleasant"
Cons: "Jetstar terminal has a lack of seating"

Cons: "Late"

Cons: "Hardly any ice When the people in front reclined their seats I couldn’t hardly move Late as udual"

Pros: "Crew was nice. Plane was clean."

Pros: "Easy check in"
Cons: "Crew didn't come around enough with water"

Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"

Pros: "great flight - fast and easy."
Cons: "it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine."

Cons: "Delayed as usual - luggage check again"

Cons: "Well I thought I was never going to see my family again as there was so much turbulence. At one time I thought the plane was going to tip over. I’m a regular traveler and have traveled the world but never encountered anything like this before. The weather seemed fine . There was no rain or thunder. So what could have caused so much turbulence?"

Cons: "No in-flight entertainment, no even access to an App via your own Ipad"

Pros: "Quick check-in"
Cons: "The whole terminal is budget. Hardly any seating once you go through to the gates and its a 7-minute walk back to the food court. Nowhere to charge phones. Nothing complimentary on the flight so if Virgin or Qantas are around $20-30 more, do it!"

Pros: "Perfect landing!"
Cons: "Nothing."

Pros: "Good choices of flight times"
Cons: "Charge to check even 1 bag. Limited what we could buy."

Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."

Pros: "The staff"
Cons: "The landing was super rocky"

Pros: "Magazine on the plane was good."
Cons: "We had to pay $400 dollars to check 4 bags (2 bags per person). The bags were not overweight or oversized. We were told we had purchased a ticket with no baggage. I am a frequent traveler ( 10 flights in 6 weeks) and have never experienced such charges for baggage. It was not clear at the time of purchase that there were different levels of tickets. The agents at the counter was only interested in maximizing the fees we were charged and not helping us with other options. The plane was late and there was very limited seating in the waiting area, so most people stood for the extra 40 minutes of the delay."

Cons: "Didn’t even receive a cup of water"

Cons: "1 hour delay on take off"

Pros: "Considerate crew on the plane."
Cons: "Took us 3 attempts to send our 23kg luggage through automated stations due to multiple issues. We did not receive a gate number on the departure boards until 5 mins AFTER we were suppose to start boarding according to our boarding pass, so we had to rush through the airport to make the plane on time. Once we reached the gate with only minutes to spare Jetstar brought out a scale and decided it was time to weight the carry on luggage, anything over 7kg then had to be checked, no opportunity to move items into the bags already check that we had already paid for. Any refreshments on the plane had to be purchased seperately, cheap as!! This experience just felt like they were trying to take your money at every turn. Treat the service like a taxi, point A to point B only and KNOW THIER RULES before you show up otherwise the will screw you over."

Pros: "Great staff"
Cons: "Delayed departure"

Pros: "The cabin staff were friendly"
Cons: "Plane was delayed due to excess baggage weight in hull. The baggage had to be unloaded and then reloaded again, while we sat on the tarmac for an hour."

Pros: "All"

Cons: "Jetstar is a budget carrier so I do not begrudge the additional costs for food, baggage, etc. I do, however, continue to be disappointed with their poor customer service. The service desk had a long line, 4 service representatives ad only one representative service customers."

Pros: "Safe."
Cons: "Ended up on a Jetstar flight on a codeshare arrangement with our booked airline Qantas. The journey didn’t start well when our bags would not scan through the self serve checkin as we had not booked direct with Jetstar. We then asked for an aisle seat, but this was refused - the “customer service” assistant advised we should have paid extra to pre-reserve a seat (a no cost option on Qantas). Then when we entered the plane we found that both adjacent aisle seats were in fact vacant. Food was an additional cost item - on an 8 hour flight. Those unlucky enough to ask for a meal late found that there was nothing left for them. Entertainment was also an additional cost item - when paid for the selection was extremely limited, the system slow. The entertainment froze up requiring a reboot. Though not the airline’s fault, the person behind was very fidgety, making it very uncomfortable for anyone sitting in front of him. If the seats were slightly further apart we might not have had that experience either. All in all not the best, given that we had booked with a full price airline and ended up on a budget airline instead."

Pros: "They actually gave us a reason for the delay - plane had not been cleaned the night before."
Cons: "No further updates when revised departure time had past and we were still waiting in line. Delay avoidable and not acceptable for first flight of the morning"

Pros: "Plane delayed missed connection had to spend night in Melbourne"

Pros: "Everything"
Cons: "Lack of legroom."

Pros: "Boarding was quick"
Cons: "Shame the staff were not more friendly, I took my rubbish to find a bin and the flight attendant expressed her annoyance and me. Asking her where I can put it. They don't smile and when you asked a question they treated me like I was a nuisance"

Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"

Pros: "Arrived safely, flight quick. Staff friendly"
Cons: "Price so costly for a quick trip for family function"

Pros: "Efficient on time departure and arrival. Good inflight entertainment"
Cons: "Credit card only for purchases without advance notice is a bit ordinary"

Pros: "It was a good flight, good pilot"
Cons: "The flight was delayed It is a 7+ hour flight I think you could offer some snacks and coffee or tea for free At least one good movie for free Every airline I've chosen to fly with does it but Jetstar It was quite disappointing"

Cons: "First time on a domestic airline in Australia, I read the information which appeared to say you could bring a 7 kg carry on item and a computer bag and a women could bring a small purse. When we checked in my wife's purse and my laptop in bag were all added as additional weight. So we were forced to pay additional excess weight charges of $50."

Pros: "Due to storms a 1 1/2 hour delay which is understandable until I found a friend on Qantas left on time. Delay on all Jetstar to Sydney and that afternoon but unaccountably Qantas mostly in time."

Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"

Pros: "The smooth takeoff and landing, the staff cortesies"
Cons: "The 5min wait but perfect otherwise"

Cons: "Flight delayed out of Adelaide. Terminal 4 at Tullamarine is badly designed - drop of/fpick up long way from booking in and gates long way from booking in area. Disembarking on to tarmac in pouring rain unpleasant - no umbrellas"

Cons: "Jetstar's carry on policy is a joke."

Cons: "plane was half hour late leaving because JetStar does not allow enough time for turn arounds from plane arriving from elsewhere. That said, the pilot did do his best to catch up for lost time once in the air."

Pros: "Safe conduct. No flourishes."
Cons: "Flight was delayed"

Cons: "Flight was delayed by 35mins. Seats very crowded, we all had to get out of our seats to let the window passenger in and out. No screens on seat backs, lucky I had my iPad and could listen to podcasts in the 3+hr flight."

Pros: "Great people , completely happy with my trip ' ! Thanks jets star"

Pros: "Crew were friendly and cheerful."
Cons: "Crew were not aware I had a starter plus package which included a food voucher. This often happens with Jetstar and is annoying when you have paid for the extras. Also flight was delayed and I had to make a connecting flight. Would have been good if crew ensured people did not straggle when boarding with the appropriate announcements."