Flights to Darwin (DRW)

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast

Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some.

First time flying Virgin Australia - good service, good grub, poor wine.

I paid $65 for a seat with extra legroom, 13F, but at the airport found that I had been moved to 8A. Couldn't get my seat back, so spent 25 minutes on the phone to Virgin Australia today getting a refund.

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Staff were nice.

The check in at Melbourne. It is not straight forward and took more time than using a check n counter. Was not on time and I had to pick up someone when i got ome.

that I was able to fill up my water botttle

I found the crew to be a little rude

Na

We had an amazing crew from Sydney to Perth from the Captain on down. They were courteous, professional, intuitive and extremely helpful. Of the 3 legs on our long journey this crew was the best.

Good seats and leg room in economy. Crew and service were friendly and enjoyable.

Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources.

FLIGHT TIME

UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER

Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful.

We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance.

Be sure to pay for checking baggage when you purchase your ticket. I didn't because I thought we could carry our two small roller bags on board. We were not allowed to and had to pay $120!

I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan

that I was able to fill up my water botttle

I found the crew to be a little rude

Leg room was sufficient, boarding fast and plane next to new

Luggage limits- but that’s life!

Price

Plane left an hour late

Na

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Price. Ease of boarding. Crew.

Fees for everything. Even water.

Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!

First time flying Virgin Australia - good service, good grub, poor wine.

Quick, efficient, all you want and need for a flight to Melbourne.

Boarding was super easy

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.

No issues with the flight itself or crew however the flight was rescheduled after booking from 11.45am departure to 8.35pm (then urther delay of 30m on day).

Same as above

Same as above

Delays from Sydney to Cairns were disappointing and VA did nothing to make up for it. (The flight was pretty empty so that was a plus!

Quick, efficient, all you want and need for a flight to Melbourne.

I had 3 bags and they all came in on separate flights and one didn’t make it before my connecting flight. Now I have to wait for it to be delivered...

Na

Leg room was sufficient, boarding fast and plane next to new

Luggage limits- but that’s life!

Price. Ease of boarding. Crew.

Fees for everything. Even water.

Very nice

Nothing

Overall service is excellant .

not really.

Paying trolleys should have been free in the airport

Quick, efficient, all you want and need for a flight to Melbourne.

Same as above

Same as above

Norhing

Staff rude..was very cold and we also dindt get any glass of water never use this company anymore

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Na

Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more.

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Price. Ease of boarding. Crew.

Fees for everything. Even water.

Na

Leg room was sufficient, boarding fast and plane next to new

Luggage limits- but that’s life!

great flight - fast and easy.

it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine.

Price

Plane left an hour late

Na

Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more.

Good seats and leg room in economy. Crew and service were friendly and enjoyable.

Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources.

Staff helpful and friendly. We got there

It’s a small plane without much to offer

Why have priority baggage when it doesn’t seem to work, except in inverse proportions

Excellent in-flight service

Nothing

the crew was nice and helpfull

The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc.

First time flying Virgin Australia - good service, good grub, poor wine.

Service and crew is very great Comfortable

I had 3 bags and they all came in on separate flights and one didn’t make it before my connecting flight. Now I have to wait for it to be delivered...