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Good to know

Low season

May Best time to beat the crowds (5% less expensive on average)

High season

July Most popular time to fly (25% more expensive on average)

Average price round-trip

$486 (avg. price over the last 2 weeks)

Good deal round-trip

$196 or less

Good deal one-way

$84 or less

Top tips for finding cheap flights to Darwin

  • Looking for cheap airfare to Darwin? 25% of our users found tickets to Darwin for the following prices or less: From Cairns $160 one-way - $216 round-trip, from Adelaide $171 one-way - $248 round-trip, from Hobart $406 one-way - $494 round-trip
  • Book at least 6 weeks before departure in order to get a below-average price.
  • High season is considered to be July and August. The cheapest month to fly to Darwin is May.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Darwin flight deals.
  • Darwin International Airport (DRW) is the main airport in Darwin and serves as the gateway to the Northern Territory of Australia. If it’s your first flight to Darwin, TravelNT has a website where you can get information and discover many of the sights and attractions in the city and surrounding areas.
  • Looking for a souvenir or gift shop at Darwin Airport? If you are, stop by Australia Way and pick up a few authentic aboriginal handicrafts that would be perfect for any occasion. If you require any travel aids, books or magazines, News Travel Domestic/International is there to serve you, while JR Duty Free offers perfumes, confectionery and alcohol.
  • If you’re looking for places to eat at Darwin Airport, there are several food and beverage outlets located around the terminal building. Giancarlo and Dome are two eateries that are open 24 hours a day, or you can visit Hungry Jack’s if you’d prefer something to go. Additionally, Hector’s Bar is a great location to enjoy a drink and Green Bean is the place to go for coffee.
  • International visitors on flights to Darwin can visit Travel Money Oz at Darwin Airport if they require currency exchange or cash advances, walking away without paying any fees or commission. Travel Money Oz is located on the ground floor of the Arrivals hall and the first floor of the Departures hall.
  • For passengers being collected by car or looking for parking options for their rental car at Darwin Airport, there is short stay parking in front of the terminal to allow for drop offs and pick ups. There are two other locations for long stay parking, which connect to the terminal building by shuttle bus.

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Top 3 airlines flying to Darwin

Scores according to KAYAK customer reviews

7.9
Qantas Airways
Overall score based on 4,861 reviews
8.1
Boarding
7.7
Comfort
8.4
Crew
7.9
Entertainment
7.6
Food
Airline reviews

Cons: "Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get"

Pros: "On time. Very efficient staff. More of this please!"
Cons: "Not a lot!"

Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."

Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"

Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"

Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"

Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."

Cons: "Qantas need to improve thier overall customer service"

Pros: "Crew was great."
Cons: "Leg room was just ok."

Cons: "Great! On time"

Pros: "Quality of interior"
Cons: "Food"

Pros: "This flight is extremely long, but very enjoyable when flying with Qantas. They have everything, from snacks and drinks in the back of the plane to coming by pretty often to give you food. I was never hungry or upset wth the service."
Cons: "nothing I didn’t like!"

Pros: "The business class attention, and the quietness of an A380"
Cons: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"

Cons: "Lack of food for dinner..they ran out."

Pros: "Pleasant, clean & comfortable"
Cons: "Nothing"

Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."

Pros: "Vegetarian food was good!"

Pros: "New business layout is more comfortable comfortable and private."

Cons: "Dash 8 looked tried. Seats need an update"

Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."

Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."

Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"

Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."

Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"

Pros: "Entertainment"
Cons: "Flight being delayed so I missed a meeting"

Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"

Cons: "Crew service was disgraceful"

Pros: "Typical great Qantas customer service and safety"
Cons: "I don't understand why the fourth busiest route internationally is still so expensive.."

Pros: "Staff and flight was perfect otherwise."
Cons: "Flight delayed out of Melbourne."

Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"

Pros: "Liked service and entertainment"
Cons: "Lack of legroom"

Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"

Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"

Pros: "prompt checkin, boarding, baggage came out fast"
Cons: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."

Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"

Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."

Pros: "Case was off quickly"
Cons: "No choice in seating"

Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"

Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"

Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"

Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."

Pros: "A cut above all others"

Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"

Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."

Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."

Pros: "Baggage allowance is good and cause of choice this airline but bad staff specially the check in"
Cons: "I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone"

Cons: "No I flight entertainment or chargers for phone"

Pros: "everything was good"
Cons: "a screen at the seat."

Pros: "Very rude. Not professional. Slow service"
Cons: "Should have more knowledge and give effecient service"

Pros: "fast boarding"
Cons: "Better Movies"

Pros: "Good service"

Pros: "On time"
Cons: "Never ever EVER book thru byo jet. Business breakfast was shocking obviously budget driven not presentation nor taste. Who declared that Arab cheese was consumable. Never book thru BYO jet"

Pros: "Boarding was seamless, food was great, crew was o.k. and there was entertainment/access to movies."
Cons: "The chairs...they must do something about the cushions. Too thin for me especially on long 14/15 hour flight."

Pros: "Departed on time. Arrived 20 minutes early."
Cons: "Leg room - very cramped"

Cons: "If I could give zero stars or negative star rating , I would!!!! The scale should have a zero as this is the worst airline in the WORLD!!!!!!!"

Pros: "-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure."
Cons: "-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app."

Pros: "The first. Captain flew brilliantly or however many there were"
Cons: "During the international flight a lot was not healthy. The crew were disinterested in the work in economy class with the exception of a very helpful young man. The announcements couldn't be understood, the speakers crackled so much and the stewardesses spoke in very heavy accents. There was still debris from the previous flight in the seat holders. The entry into the plane smelt unfresh . The TV. Programming was limited and often did not work. Overall it was a flight that lacked international standards. The final flight to cape Town was excellent. I was going to write you a letter. We are capable of much higher standards and I felt ashamed. The international flight to Perth was better but the flight back from Perth was not good. Every flight should be welcoming and helpful. The attitude and involvement of flight crew makes or breaks the journey even if the craft is old and not perfect With regards eva young and trusting that this review canbe of help."

Pros: "Nothing"
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."

Pros: "An hour only"
Cons: "Nothing special"

Pros: "Nothing really"
Cons: "Seat pitch was possibly the worst I have ever experienced. The plane was very old and totally cramped inside."

Cons: "Delayed departure."

Pros: "Check in was easy as they had plenty of representatives available. Short flight so did not experience food / entertainment, but everything was on time, crew was friendly, and they quickly had our bags out at the other end. We sat in the exit row so had plenty of legroom."

Pros: "service"

Pros: "Great customer service"

Cons: "Check in was horrible. Why have automated machines when they don't work and cause twice as much work for your employees. That was the only thing bad about me experience"

Pros: "Tried to make up for lunch with getting first choice for breakfast."
Cons: "I was in the last row of the plane and found myself treated like essentially second class citizens due to being in the back, as we did not get any selection for the first meal service, and there werent enough hot snacks ready when they got to us so they had to make new ones which took an extra ten minutes. (By the time the snack was served it was long after meal service too, so we were already quite hungry). It just made for an annoying experience feeling like because we were at the back, we had to just take what we were given. They could make more of an effort to make sure ALL passengers are treated well."

Pros: "Very nice staff"

Pros: "More leg room on this plane than any other economy plane I have been on"

Pros: "Lounge access as a gold member, good facilities, full service on the plane, helpful crew"
Cons: "the flight was delayed, there was only a small sandwich for dinner which was a bit disappointing"

Cons: "My flight was delayed and upon landing I was told by 2 virgin staff that I was booked on the 2:10pm flight to MIA. When checking in a Delta they advised I wasn't booked on the flight and that I had to head to the VA terminal to get my flight reissued. I walked 10 minutes with a lot of luggage to the VA terminal only to find it not staffed. I then had to walk back to the DL counter and due to the issues wasn't able to be put on a flight with a connection at 10:30pm."

Pros: "Counter staff at check-in was very helpful. Made sure our bags were clearly tagged for all legs of our flight"
Cons: "N/A"

Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"

Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"

Pros: "- 30kg checking bag. - service"
Cons: "complementary snack is not healthy at all."

Cons: "30 mins on the phone to get a meal voucher that covered less than half the cost of the. Meal"

Cons: "I called Virgin a couple of weeks before the flight to confirm, but they could not find me on the passenger list. Told me to buy a new ticket. Then at the airport they miraculously found the original booking and WONT GIVE ME A REFUND!!!!!!"

Pros: "Comfortable short flight"
Cons: "Over 4 hour delay and was told they had to wait for the paint to dry????"

Pros: "Overall service is excellant ."
Cons: "not really."

Pros: "We sat on the plane for 2.5 hours before take off but it was not the fault of the airline. Extending a long flight is unpleasant. No additional water bottles available on the flight so you have to refill what're you have. Very little seating at the boarding gate so we stood in line for over an hour. The return flight was fine. Airline staff was great. Customer service is obviously important to them."
Cons: "I would have liked some sort of notification that we had to retain our water bottles if we wanted any water on the flight. Refills only. I'm inexperienced with international flight so it was new to me."

Pros: "Check in staff most helpful,traveling with oversize lougage,surf board and kites along with carry on.no fuss and searched seating so l had a spear seat on red trip home.thanks"

Pros: "Great crew and good service."
Cons: "Two things - I dont like is the size of the seats. They are far too small. Most people are relatively big these days and when you sit next to a large person or between two large people the whole flight is so uncomfortable. The other thing is the air vents - no where near enough air coming through those - please fix :("

Pros: "It was an enjoyable flight and we were well looked after by the staff"

Pros: "N/A"
Cons: "N/a"

Pros: "The crew was awesome! It was our first time in Sydney and the crew went out of their way to make us a "to do" list of must sees!!"
Cons: "Nothing- everything was wonderful!"

Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"

Cons: "My flight was cancelled and I was put on another flight 1 hour 20min later, this meant having to rush. I bought the tickets based on time, and did not expect to have to run"

Pros: "It was a very bumpy flight due to the 100km/h+ wind in Melbourne that day. The landing was nice and easy in such bad weather. The cabin gave the pilots a round of applause."

Pros: "New clean plane and great service. This flight was far more comfortable than previous flights over this long distance."

Pros: "friendly staff"
Cons: "food quality has declined - clear cost saving tactic with the disposable packaging."

Pros: "The crew was very pleasant and helpful. The pilot was informative and landed well in windy conditions."
Cons: "Boarding was somewhat chaotic. Zones are ignored when boarding. The biscuit snack was so stake I could hardly bite the center of it. I almost broke a tooth."

Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"

Cons: "Didn't use entertainment system."

Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."

Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"

Pros: "great service, good crew... everything was fine - except for alternative food options - as I've mentioned here."
Cons: "there wasn't any gluten free food options on board, even though food was served as part of the flight. I didn't see anywhere on the website it mentioned that alternative meal options weren't available. fortunately, I took my own food on board for the 5 hour flight."

Pros: "The crew were not particularly friendly. They were somewhat abrupt."
Cons: "The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience."

Cons: "No leg room."

Cons: "Cramped"

Pros: "Seat 26A had a faulty back support, with protruding metal spring/wire."
Cons: "Better maintenance"

Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."

Pros: "Nothing special. Just ok. Crew friendly."
Cons: "Flight delayed by one hour. Seats pretty well worn. Hard on the derrière."

Pros: ":)"
Cons: ":)"

Cons: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"

Pros: "nothing"
Cons: "getting out on time, complimentary food."

Cons: "I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again."

Cons: "Be sure to book your luggage in advance to avoid high fees."

Cons: "No complaints at all."

Cons: "Why are their flights always delayed?"

Cons: "I informed I wouldn’t be taking the return flight and asked for a refund/voucher or anything.they said no refund; nothing.even had to pay more to put baggage on the flight out.Flight Got canceled 10pm night before, the best they could offer me was a flight two days later. Suddenly full refund availa"

Cons: "Slugged $60 for having one kg extra than on the flight down. Rep Australia in senior golf event ..given a wine box this was weighed too. What a rip off!"

Cons: "We were delayed for 2 hours and 20 minutes flew into a storm, circulated in circles in the air for 30 mins, landed and had to wait for 3 HOURS inside the play due to lightning. If we left on time this would not have happened. Wort 12 hours of my life ever spent in an airport/plane. WILL NEVER FLY JETSTAR EVER AGAIN!!!"

Pros: "Nothing, would not fly with jetstar again"

Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."

Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."

Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."

Pros: "The plane got us to Darwin."
Cons: "$60 per checked bag, even at 30 per bag its still more expensive than other carriers, so if you have a bag to check, skip Jetstar"

Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."

Pros: "my brand new luggage was completely ripped."

Pros: "Great crew, efficient opperation. Exactly what I expected: no frills affordable flight for my holiday."
Cons: "The seats are fine for short haul but would be rough for a long flight"

Cons: "Didn’t know it was $100 to check a bag. And you have to pay for water even on a 5 hour flight. That’s absurd."

Cons: "Bad weather. Also in the air... but the captain now it well what to do. We're very happy tp be landing in storm at Darwin."

Cons: "1 hour delay on take off"

Pros: "I wasn’t able to select a seat and was assigned a middle seat, but the service desk agent at ADL moved me to an aisle seat without charge. Food was reasonable value and tasty, if cold (who refrigerates a muffin?!)"
Cons: "Usual Jetstar pain having to call to add extra luggage (qantas booking) and then curiously Jetstar telling me to ring qantas for an updated itinerary"

Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."

Cons: "My outlet didn’t work on my seat so when I got into Balli my phone was dead which cause a lot of hassle with trying to find my ride figured out. I asked an associate if I could move and they said no. I also was charged $100 for baggage when it weighed so little because my payment didn’t go through online which I didn’t realize till I got to the airport. I chose jet star as a cheaper option but ended up paying way more."

Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"

Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."

Pros: "Check in worked well"
Cons: "Significant delay because an intoxicated passenger was taken off flight, and her bag had to be found. Why was she allowed to check the bag in if she wasbthatvdrunk! No immigration slips for Australia available on plane. This meant another delay to complete when on ground."

Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you Australian airports and immigration is a pain, even for an Australian!"

Pros: "Fairly much on time"
Cons: "My muffin was served to me cold. $5 for a cold muffin. Next time I’ll get a hot chocolate instead."

Pros: "Steward tried to make most of bad thing Flight left late"
Cons: "Flight left late Was Bali flight filled up with domestic passengers Crew not allowed to accept legal tender Seat broken, footrest permanently out partially Leg room compromised by things on floor Magazines and safety card dirty and pages stuck together Business not really business In Melbourne Long queues to get out. Line up for id. Line up again to surrender boarding pass. No special lines for business in Melbourne Took an hour and a half to get out of airport."

Pros: "Sleep well"

Pros: "On time. Captain lovely, Crew lovely."
Cons: "My chair would recline, it kept going back up."

Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."

Pros: "Price"
Cons: "Plane left an hour late"

Pros: "One woman tried to help me after she recognized me asking for help from 75 minutes ago. But I will NEVER fly this airline again."
Cons: "I had no idea this was a budget airlines when I booked and I tried to check in on line and couldn't and then had major issues with luggage being overweight. The staff helping me wasn't helpful and at times rude making sure that my weight limit didn't exceed 7 kilos"

Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."

Pros: "Nothing"
Cons: "Our flight was delayed 5 hours for reasons unknown. More importantly, I wasn't aware that my carry on was to be weighed, and if it was over 7kg, I was to be charged $50. I will never fly this airline again."

Cons: "The staff and bag weigh system preflight. Passengers were all shaking their heads and made the mood of flight terrible. I hope your brand dies!"

Pros: "Jack at the customer service desk dealt with my problem in the perfect professional manner. He didn't stop until he found a solution for me. I was very impressed with this airline"

Pros: "Excellent boarding process."
Cons: "No drinks or snacks"

Pros: "Quick and easy boarding."
Cons: "No entertainment options."

Cons: "Crying kids on flights drive me nuts. Not much can be done about it though. Also it is really mean of Jetstar to charge for inflight entertainment. I can understand charging food food and beverage, if they have lab our and procurement costs but running an entertainment screen costs them nothing. It is outright opportunism. Also while I'm on the topic, my continuing winger is luggage charge calculation. Why do I at 72kg with 10kg of luggage have to pay extra when a 150kg person doesn't. Air travel cost is directly proportional to payload. This has to change."

Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"

Pros: "Almost everything"
Cons: "Lack of room when seated"

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4h 05m
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Qantas Airways
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4h 20m
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