Flights to Darwin (DRW)

Nothing was wrong with my flight.

No entertainment units, and it was a long flight.

Good smooth flight

Flight delayed getting away

Seats have no lumbar support. Uncomfortable

Sunshine Coast airport is so small getting through security is a five minute process.

Helpful checkin staff and air stewards. Ran on time and would pick Tiger over Jetstar.

all ok.

nothing

Everything went smoothly as on earlier experiences. Friendly and helpful staff at airport.

The departure gate was not displayed on the electronic board at the airport until an announcement that boarding was 'commencing' which caused some unnecessary anxiety.

Delay

Nothing

Our Monday evening flight was cancelled (midair so we wasted a night flying halfway there and back). 3 hours waiting to be told the next available flight is Friday evening. Told we would be refunded for accommodation costs up to $120 per night per person. 2 weeks later and yet to see that money. There is no inflight entertainment or food. Hand luggage is weighed at the airport and it is $50 if you are over 7kg

Delay

No issues with the flight itself or crew however the flight was rescheduled after booking from 11.45am departure to 8.35pm (then urther delay of 30m on day).

Nothing.

Flight time rescheduled meaning we had very little time for connecting flight. Then they checked our luggage in (weighed 8.5kg and only 7 allowed (charged $108). The booking in of the bags meant one of our party missed connecting flight. She arrived at gate while plane was still there and Capt said he would wait but ground staff over-ruled decision. Not happy.

Sunshine Coast airport is so small getting through security is a five minute process.

Crew were patient & helpful

The fact that both my recent Jetstar flights have been delayed (to & from Rarotonga, and today’s flight was so late I missed my connecting flight & it meant a disadvantage to my family plus $221 extra for me to buy another ticket.

business seats did not reclined ..... if i knew that not buying jetstar

The charges for the checked baggage. They are very steep.

The service The service reps The timeliness

Th tray table that hadn't been wiped down since the last flight.

My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again.

Seemed like a good pilot - that's most important. Modern Plane.

1) The boarding from the rear/tarmac/stairs. 2) The officious attendant at check in. 3) The insane rule that a small carry on (that meets all international guidelines) cannot weigh more than 7 kg. 4) The pitiful beverage service (water/juice/coffee/tea) not even sparkling water. The price was high enough - not to have to put up with these issues.

I did not like anything at all

They have problem finding my ticket because they say delta rebooked my ticket and they don’t have the information. I almost missed my flight for that reason. I don’t think I will ever book with Virgin Australia again

Free entertainment was a pleasant surprise. Luggage check-in was another, my luggage made it from Perth to Queenstown even though the 2 fights were separate bookings and changed from Virgin to Air New Zealand.

NO legroom. Thank God for the short (3.5 hrs) flight. Tall people are definitely being discriminated against if we have to pay more for equivalent comfort.

Good service

This is my third time flying with Virgin Australia from LAX to Sydney return. I LOVE this airline. The staff at every point are friendly, responsive, professional and helpful. I loved the service on board. Nothing seems to be too difficult (this was refreshing as I have flown on many flights throughout Asia and America where the service ethic was not strong. Experiencing airlines such as Qantas, United, Asiana, China Eastern, British Airways, Southwest Airlines and many more). Food was good. My kids loved the snacks; chips, Weiss mango icecream, apples, Hawaiin chips etc. A big shout out for the friendly airline. Keep up the great service.

TVE information they sent me to the email about the airport terminal was confusing: there is not terminal D un perth airport.

THE PRICE OF THE TICKET IS WHY YOU WOULD FLY JETSTAR. OTHERWISE, YOU WOULDN'T FLY JETSTAR.

The food menu is very limited to bready, carbohydrates - not a single salad or actual meal is available. Everything is tv dinner style. The entertainment only changes every few months so if you are frequent flyer with JetStar, you'll get bored of the movie and TV selection within three flights. The customer service varies wildly. I had one flight where a steward spilled a cup (literally) of water on me and handed me two napkins, and another flight where they moved me to a more comfortable seat upon request. Also, the JetStar membership is a JOKE! I paid for a year membership with the offer of deals and lower, membership prices. HA! I have yet to see an international offer, and they only reduce prices of say entertainment by $1. Also, they don't have an actual MILES program. If I was flying with ANY other company, I would have received some type of positive upgrade for all my flying with them. I must have flown 100,000 miles with them this year already.

The base price is very low. We were slightly over ~1kg our allotted 7kg/passenger and they let us go.

No entertainment on the flight whatsoever. The space in the seat is a bit tight, doesn't recline very much either.

Seats have no lumbar support. Uncomfortable

Sunshine Coast airport is so small getting through security is a five minute process.

This is my third time flying with Virgin Australia from LAX to Sydney return. I LOVE this airline. The staff at every point are friendly, responsive, professional and helpful. I loved the service on board. Nothing seems to be too difficult (this was refreshing as I have flown on many flights throughout Asia and America where the service ethic was not strong. Experiencing airlines such as Qantas, United, Asiana, China Eastern, British Airways, Southwest Airlines and many more). Food was good. My kids loved the snacks; chips, Weiss mango icecream, apples, Hawaiin chips etc. A big shout out for the friendly airline. Keep up the great service.

Free entertainment was a pleasant surprise. Luggage check-in was another, my luggage made it from Perth to Queenstown even though the 2 fights were separate bookings and changed from Virgin to Air New Zealand.

NO legroom. Thank God for the short (3.5 hrs) flight. Tall people are definitely being discriminated against if we have to pay more for equivalent comfort.

No hot drink. Only small amount of water.

Another delay by 1 hour

I should only book qantas .... virgin are never in time.

business seats did not reclined ..... if i knew that not buying jetstar

The crew was polite.

Food: all food cost. Coffee/tea was four dollars. We pre-ordered our food and it was not available. They substituted our food with a large “cup of noodles“ which was terrible. Very surprised that all food cost. Too many unexpected fees. I’m uncomfortable plane! Way too crowded! Was charged and unexpected fee for a visa. Jetstar charged $50 per person! Flight was 9 1/2 hours late!

Seats have no lumbar support. Uncomfortable

Sunshine Coast airport is so small getting through security is a five minute process.

Seemed like a good pilot - that's most important. Modern Plane.

1) The boarding from the rear/tarmac/stairs. 2) The officious attendant at check in. 3) The insane rule that a small carry on (that meets all international guidelines) cannot weigh more than 7 kg. 4) The pitiful beverage service (water/juice/coffee/tea) not even sparkling water. The price was high enough - not to have to put up with these issues.

I paid $65 for a seat with extra legroom, 13F, but at the airport found that I had been moved to 8A. Couldn't get my seat back, so spent 25 minutes on the phone to Virgin Australia today getting a refund.

Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home.

Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip.

My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again.

business seats did not reclined ..... if i knew that not buying jetstar

The charges for the checked baggage. They are very steep.

I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly.

The food was decent, plane was delayed and we flew business. It would’ve been good if they brought over some more drinks during the delay. Maybe they should’ve started preparing the supper meals on the ground too so they were ready to go when we finally took off just because it was a red eye flight of just 5 hours and it would have made much more sense to allow us more sleep time.

The seats in business are totally weird. There is a metal foot rest that’s quite common in premium economy but the stretch seemed very short. I’m a short guy and I found my feet hanging over this bar which was uncomfortable. Also the pitch of the seat and short seat made both my partner and I slide down the seat. Perhaps the seats Jet star selects for its business could have calf rests that are located higher up so our legs are elevated more like in a chaise lounge or hammock for don’t slide down. The absolute worst thing about Jetstar flights are the passengers. The lowest common denominator Australians book budget airlines (especially Jetstar) and they rush the gate, over pack their 7kg of carryon, they are rough and loud and have little control of their children. They don’t know the difference beteeen inside and outside voices and speaking to someone face to face instead of shouting from a distance. Perhaps Jetstar should have a flying etiquette email and in seat card to remind people of how to behave. One braided head wench was berating the poor guy checking tickets at the gate who asked her to finish her water as a condition of EVERY AIRLINE and AIRPORT. He didn’t deserve her uneducated rudeness.

No hot drink. Only small amount of water.

Seemed like a good pilot - that's most important. Modern Plane.

1) The boarding from the rear/tarmac/stairs. 2) The officious attendant at check in. 3) The insane rule that a small carry on (that meets all international guidelines) cannot weigh more than 7 kg. 4) The pitiful beverage service (water/juice/coffee/tea) not even sparkling water. The price was high enough - not to have to put up with these issues.

My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again.

Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home.

Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip.

I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly.

The crew was polite.

Food: all food cost. Coffee/tea was four dollars. We pre-ordered our food and it was not available. They substituted our food with a large “cup of noodles“ which was terrible. Very surprised that all food cost. Too many unexpected fees. I’m uncomfortable plane! Way too crowded! Was charged and unexpected fee for a visa. Jetstar charged $50 per person! Flight was 9 1/2 hours late!

The charges for the checked baggage. They are very steep.

Good smooth flight

Flight delayed getting away

Nothing was wrong with my flight.

No entertainment units, and it was a long flight.

Seats have no lumbar support. Uncomfortable

The base price is very low. We were slightly over ~1kg our allotted 7kg/passenger and they let us go.

No entertainment on the flight whatsoever. The space in the seat is a bit tight, doesn't recline very much either.

business seats did not reclined ..... if i knew that not buying jetstar

business seats did not reclined ..... if i knew that not buying jetstar

The base price is very low. We were slightly over ~1kg our allotted 7kg/passenger and they let us go.

No entertainment on the flight whatsoever. The space in the seat is a bit tight, doesn't recline very much either.

Service was outstanding.. friendly and accommodating

Expensive and charged extra for luggage.

Good smooth flight

Flight delayed getting away