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Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."

Cons: "Qantas always gives great service"

Pros: "Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European."
Cons: "The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE."

Pros: "Crew was very courteous and considerate."
Cons: "Food quality could be improved."

Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Cons: "nil"

Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."

Pros: "Fast boarding"
Cons: "Food isn’t tasty at all"

Pros: "All as expected."
Cons: "Crew could have been more pleasant."

Pros: "Good food and entertainment"
Cons: "Timely"

Cons: "They didn’t leave my food. They took it away."

Cons: "No screaming children"

Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."

Cons: "The seats were too narrow and uncomfortable"

Pros: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Cons: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."

Cons: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"

Pros: "all good"
Cons: "all good"

Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."

Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."

Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"

Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"

Cons: "Great! On time"

Cons: "In flight wifi and entertainment didnt work"

Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."

Pros: "Quick!"
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."

Pros: "Helpful staff, well informed"

Cons: "Boarding is a gong show. Not very clear signage for premium line so there’s always a ton of people jamming up the queue"

Cons: "Qantas actually had to book me on jet star since they failed. Waiting 12 hrs now"

Pros: "Very smooth, made it alive."

Pros: "For a coach flight it was pretty standard. I did feel the penne pasta that I had for dinner was a little lacking. Breakfast was good."
Cons: "Legroom seems to be getting less and less."

Cons: "For a flight that takes 14 hours Restroom on an airbus 380 Toilet seats were showing signs of deterioration Seats very uncomfortable, I have flown on the same style of plane with Singapore airlines and didn’t experience the discomfort I had on qantas Food average"

Pros: "Everything was great - arrived early. Excellent service."

Cons: "Dash 8 looked tried. Seats need an update"

Pros: "Business class seats are private and allow for lay flat sleeping"

Pros: "Service always attentive and genuine"
Cons: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."

Cons: "Delay"

Pros: "Smooth flight, good breakfast options, easy check-in, flight was on time."
Cons: "I"

Pros: "Good food. You"

Pros: "Chargers in all the seats, great movies, great food."

Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"

Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"

Pros: "Everything was on time with very good service."

Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."

Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."

Cons: "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"

Pros: "On Time performance"
Cons: "Catering/Food"

Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."

Cons: "Lost a bag Charged for bags Made us check in our overhead bags-No quality carrier does that."

Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"

Cons: "Hot food disgusting."

Pros: "Quick boarding"
Cons: "Plane was delayed. Second Virgin flight in a row for me."

Pros: "Quick and easy service. Very friendly and polite."
Cons: "None"

Pros: "Lovely friendly staff"
Cons: "Flight delayed"

Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."

Pros: "pleasant crew"
Cons: "food choices in business class ordinary"

Pros: "Entertainment"
Cons: "Row 10 seats were extremely cramped. Seemed worse than usual. Was placed in middle seat and was unable to even read a magazine. Hostess saw how cramped I was and commented that I should purchase a x class fare, Perhaps virgin should ensure they supply adequate basic seating"

Cons: "In flight entertainment screens would not work properly"

Pros: "Little interruption from pilot"
Cons: "Simon and His team were wooden and lazy."

Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."

Pros: "Seats were big enough and the entertainment was good"
Cons: "We had to wait an extra hour (after already waiting 6 hours because our original connecting flight couldn’t wait 5 minutes) because 2 people couldn’t sit in their assigned seats. They then got kicked off the plane which Is fine, but why should we have to wait while their bags are found. They broke the rules, they should have to pick their bag up when they get to Perth. Not inconvenience thousands of people!"

Cons: "My ticket was deemed void when I was checking in and I could not get on the flight. I will never book via kayak again."

Cons: "Bag drop area was allowed to be hijacked by a school group that hadn’t checked in already."

Pros: "Nothing"
Cons: "We were booked with a 45 min layover between flights, however they offboarded us and said that the minimum booking run is 1 hr required. Poor on Kayak end."

Pros: "I didn’t die"
Cons: "Where’s the coffee? What about a proper snack? Why are the stewardesses so grumpy?"

Pros: "6 years. I am old and have been cared for very well."

Cons: "That the flight didn't wait 15 minutes for me to get on it."

Cons: "I am very dissatisfied with virgins service as described above I will certainly be telling all about that and I will likely transfer my velocity membership to qantas upon return to Australia If you want me to yell you how you could have improved your I have many ideas but I’ll slso say you won’t be getting them for nothing !!"

Pros: "The service from the crew was great."
Cons: "I’m vegetarian, the Meals offered were really bad and i was disappointed that I wasn’t offered some of the more appealing vegetarian options that were available for the rest of the passengers"

Pros: "We arrived in Adelaide"
Cons: "Having to wait in a massive line for an hour to check in our bags after landing in Melbourne from a Virgin Australia international flight - there should be a special counter for guests who are transferring."

Pros: "Crew were great and looked after us"
Cons: "Seats a bit small but better than some."

Pros: "The lounge and space on the flight"
Cons: "Bizarre that the passenger across the aisle from me had a ticket to Sydney which had been scanned twice by staff, didn't work, they couldn't work out why and let her on anyway after phonecalls from steward. She wasn't too pleased to be in Adelaide with all her luggage supposedly on the Sydney flight (last minute gate change). Security breach and error!"

Pros: "Great service and staff."
Cons: "The non existent baggage drop at Tullamarine. The in flight snacks needs improving."

Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."

Pros: "Sufficient."

Pros: "The staff were lovely."
Cons: "The flight was delayed by two hours, the earphone jack only worked through one side."

Pros: "Everything was great. On time and very nice service Thanks"

Pros: "attentive service and relatively comfortable, easy boarding and disembarking"
Cons: "Meal/snack/food was atrocious, was the most disappointing excuse of a snack. We had a choice of a few pieces of cut apple or an extremely thin sad looking granola bar. Expect airlines that offer “full service” to offer something better for the price, also the fact that no fixed TVs or iPads and you have to use your phone to watch movies, at least get a phone holder on the back of the seat."

Pros: "Food"
Cons: "Half hour delay"

Pros: "A cold drink just when I needed it. Thank you"

Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."

Pros: "Free drink and snack Courteous service Arrived on time Free registered luggage"
Cons: "Nothing"

Pros: "Great service"
Cons: "legroom too small and food was minor snack."

Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."

Cons: "Delayed."

Cons: "my seat got changed"

Pros: "Simplicity"
Cons: "Nothing really"

Pros: "Virgin is always well organised and the flights kept to time. The staff were very helpful and I had a comfortable trip"
Cons: "No complaints"

Cons: "Luggage of 23kg per piece and not able to share across allocated family total"

Pros: "Like the corporate image & modern design of different facilities etc. The check-in was nice & smooth."
Cons: "No greeting or smile from crew staff (I think it's important as it shows welcoming)."

Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."

Cons: "Flight was very bumpy, and the air inside the plane was stuffy. I felt nauseated all the way through from take off to landing"

Cons: "TVE information they sent me to the email about the airport terminal was confusing: there is not terminal D un perth airport."

Pros: "Agent service"
Cons: "No entertainment"

Pros: "We arrived intact only 3 hours late and we were informed early"
Cons: "Seating far too little leg room. Too close together."

Cons: "I paid $65 for a seat with extra legroom, 13F, but at the airport found that I had been moved to 8A. Couldn't get my seat back, so spent 25 minutes on the phone to Virgin Australia today getting a refund."

Pros: "Reached Sydney, eventually"
Cons: "Hour late. Crowded plane, cramped. No service. Poor communication about delays."

Pros: "Efficiency at the check-in and the excellent service by the crew on board."

Pros: "Food & service fine- no complaints"
Cons: "Perhaps food could be better"

Pros: "Arrived on time."
Cons: "There was no entertainment this was especially annoying on an almost 5 hour flight. Seats were too squashy."

Cons: "The line for the Bag drop was much longer than anticipated (usually fly with Qantas which is v. quick & automated), meaning I nearly missed the flight."

Cons: "No leg room."

Pros: ":)"
Cons: ":)"

Cons: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"

Pros: "nothing"
Cons: "getting out on time, complimentary food."

Cons: "I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again."

Cons: "Lack of common sense by passengers with which door they should be using when boarding the flight. Crew may want to emphasis their directions more."

Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."

Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."

Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."

Pros: "Great crew, efficient opperation. Exactly what I expected: no frills affordable flight for my holiday."
Cons: "The seats are fine for short haul but would be rough for a long flight"

Cons: "Didn’t know it was $100 to check a bag. And you have to pay for water even on a 5 hour flight. That’s absurd."

Pros: "I wasn’t able to select a seat and was assigned a middle seat, but the service desk agent at ADL moved me to an aisle seat without charge. Food was reasonable value and tasty, if cold (who refrigerates a muffin?!)"
Cons: "Usual Jetstar pain having to call to add extra luggage (qantas booking) and then curiously Jetstar telling me to ring qantas for an updated itinerary"

Pros: "Staff was very polite it is just a shame that the airline don’t get the same standard of results the staff get."
Cons: "No vegan food options, No adjustable head rest, No entertainment, Will not choose to fly with them again."

Pros: "Ummm...ummm...the flight attendances had nice, orange jackets? I'm grasping at straws here..."
Cons: "Many, many things, starting with their ridiculous practice of weighing luggage and charging accordingly. I'm used to airlines charging for checked luggage, that's no problem, but to only allow 7 kg of weight on checked bags is basically forcing everyone to just check their luggage. I figured my bag, which could easily fit in their tight bins, would be fine for carry on. I was wrong. Then, because i didn't realize their ludicrous system, I had to pay more than double because 'the flight has already opened for checking in'. This airline is laughable. They might start out the 'least expensive' option but by the time you're done with them nickel and diming you it's better to just book the more expensive flight with a legitimate airline. Oh, and did I mention that I paid for seats up front (again, another tactic for milking you dry) and I was so crammed that I couldn't move my legs? This airline is pathetic. I learned my lesson and will never fly Jetstar"

Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."

Pros: "Fairly much on time"
Cons: "My muffin was served to me cold. $5 for a cold muffin. Next time I’ll get a hot chocolate instead."

Pros: "Steward tried to make most of bad thing Flight left late"
Cons: "Flight left late Was Bali flight filled up with domestic passengers Crew not allowed to accept legal tender Seat broken, footrest permanently out partially Leg room compromised by things on floor Magazines and safety card dirty and pages stuck together Business not really business In Melbourne Long queues to get out. Line up for id. Line up again to surrender boarding pass. No special lines for business in Melbourne Took an hour and a half to get out of airport."

Pros: "Sleep well"

Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."

Pros: "Price"
Cons: "Plane left an hour late"

Pros: "Nothing"
Cons: "Our flight was delayed 5 hours for reasons unknown. More importantly, I wasn't aware that my carry on was to be weighed, and if it was over 7kg, I was to be charged $50. I will never fly this airline again."

Pros: "Jack at the customer service desk dealt with my problem in the perfect professional manner. He didn't stop until he found a solution for me. I was very impressed with this airline"

Pros: "Excellent boarding process."
Cons: "No drinks or snacks"

Pros: "Quick and easy boarding."
Cons: "No entertainment options."

Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"

Pros: "Nothing was wrong with my flight."
Cons: "No entertainment units, and it was a long flight."

Cons: "Children 12 and 10 booked online to fly to Melbourne for Easter. I rang the call centre to ensure they could travel together unaccompanied, as website was not clear. I was advised they could, and because I was concerned I asked this be noted on our booking so we wouldn't have any issues at the gate. I was reassured the children could travel and they made a note as requested. Turn up for our flight today and at the gate after saying goodbye to my children, they're stopped from entering the plane and I'm told they can't travel, despite the advice I received from the call centre and the note on our booking showing we were given this advice. We did everything right to make sure we could travel, just to be refused at the gate. Disgusting."

Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."

Pros: "The flight itself was fine"
Cons: "We got told the flight was from the international terminal and we could not make it even though we were at the terminal 1 hr earlier. Had to pay additional $50 to get on the next flight. A lot of other people were in the same boat as us"

Pros: "Plane didn't crash"
Cons: "I was informed 5 days in advance that my mid morning flight was cancelled due to "engineering reasons" via an unapologetic and unhelpful email. The burden was on me to reschedule (to a very inconvenient ultra early departure), and I had to twist the customer service fellow's arm to give me a beverage voucher in compensation. Then, when boarding I was mugged for my back pack. 50$ because it was over their utterly disingenuous 7kg "safety limit". It's not a safety rule - the CAA sets that. It's a revenue rule."

Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"

Pros: "Flight was delayed and board said new time was 40 mins later when plane arrives. Gate then changed very close to boarding time."

Pros: "I like the fact that when you book a flight you then have to pay for a seat .... What do you expect us to stand ! then you have to pay for baggage and all the other hidden costs .... after you have payed !"
Cons: "Dont have a credit card and they say we will be only taking credit card for beverages . On the flight over they said the reason was because we came from Bali and had no change but why the flight from Adelaide so again couldn't buy anything... Great service !"

Cons: "Flights were delayed each direction."

Pros: "Happy with the whole process, all too easy"

Cons: "Not enough leg room"

Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"

Pros: "On time schedule"
Cons: "Excessive baggage charges. Very poor check in. Nobody was there to help us check in our bags as there was no check in counter. Not even a drop of water offered in the flight for free. Very narrow seats with no seat pockets to keep any personal articles."

Pros: "The couple I sat next to were lovely."
Cons: "The plane was over 2.5 hours late with no explanation. Coffee and tea were not free on this 9 hour flight on the morning rounds - one would sethink you back 4 whole dollars! The lady laughed at my flabbergasted face whend my jaw dropped and I said I couldn't afford that for water and a tea packet. Absolutely no value for cost, and beyond disappointing. I will spend whatever it takes to never use this airline again."

Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."

Pros: "Cabin crew"
Cons: "No vegan food option"

Pros: "The flight itself was mostly fine. There was pretty bad wind turbulence and the pilot handled it smoothly."
Cons: "The website didn't let us know that we would have to pay a huge fee at the airport to put our bags on the plane. There were only two and they were not overweight, and still they cost us more than our two seats cost us. Then when we got on board they made us move out of the extra-knee-room seats we had paid for and into regular seats. It was not pleasant."

Pros: "Nothing"
Cons: "Service is terrible, they constantly change the rules so its different every time. They don't serve beverages on domestic flights but they also don't let you bring your own. They charge per kilo for bags being overweight. They weigh your carry on plus your personal items which can only add up to 7 kg and will charge you if you are over even if by just 1kg. Do not ever fly with jetstar."

Cons: "Jetstar and similar Australian airlines are corrupt. You have to purchase additional luggage allowance 3 hours before flight time, and then it goes to $15AUD per pound. This was not clear to me. I was shocked when I was asked to pay $500 for my check-in luggage flying from Brisbane to Sydney, which was 6 times the price of my plane ticket. Corrupt!"

Pros: "quick boarding, smart to use both doors to board faster"
Cons: "the flight was delayed almost 2 hours. we had to wait around the airport which was very boring and a waste of time. if we had been informed of the delay we could've gotten to the airport much faster. a free glass of water on board would've been nice."

Cons: "Seats have no lumbar support. Uncomfortable"

Pros: "Flight was non-stop and low-priced."
Cons: "I purchased a flight leaving at noon. Time was changed to 5pm, then a month later to 9am, then back to 5pm. That's an 8 hour time change. I had to move my hotel reservation for the night before the flight from Port Douglas to Cairns. I had to reschedule my coach transport from PD to CNS. I arrived at Darwin airport at 7:05pm--very inconvenient as I was being picked up at 6:45am for a 3-day trip to Kakadu. Besides flight time changes, expect to pay extra for everything on board and be sure to prepay luggage costs. Cramped seating on a very full plane."

Cons: "excessive baggage fees unfair for international travelers...should state on their web site this airlines is not international traveler friendly we charge high rates for baggage so do not use us unless you have no bags...crew was unfriendly and land reps must get paid commission on what they can overcharge passengers."

Cons: "Lesson learned, NEVER fly Jetstar again. As an international traveler, I had an oversized bag with me that was free on my other 4 flights, but got totally blindsided by the exorbitant fee Jetstar charged. It would have cost $25 in the USA IF they would have charged me, $170 on Jetstar. Ruined my day."

Cons: "We expected to be offered water, but were not; unless there was some announcement which we could not understand."