Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.
Plane was late and they wouldn’t check our bags through to Tokyo
Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Cramped, crowded flight, with no complimentary food except coffee, tea, or water.
Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.
Plane was cancelled apparently no seat available on any flight so late in the day I would have missed my connecting flight
The flight was canceled. And I had to book on Jetstar to get home
I missed my flight and when trying to book another flight home the virgin staff were not very friendly and accommodating and it cost an arm and a leg. Also the reason for missed flight was a health hazard which for everyone on the flight I chose not to inconvenience everyone aboard and was told I could look into getting so of the cost refunded for the new flights but was told by virgin customer service I should of boarded the flight and caused everyone an unpleasant flight.
Smooth flight with great staff shame about the hard seats
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
It was better than I expected. Thought $5 for a small cup of tea was a bit much!
stuck in the aircraft for over three hours due to engineering work, significantly delayed and made a lot of passengers missed the connecting transport, no mention any compensation
Very quiet plane!! One of the quietest planes we have been on.
Comfortable seats, boarding was easy and staff were very nice.
The flight take-off was delayed which was fine but the staff seemed pretty over their jobs. The seats are very uncomfortable and the food was pretty average. Overall is was okay.
Flight departing too early at 06.15 Difficult to get to airport
We were seated right at the back of the plane along with young parents and small children. Very noisy and seats super uncomfortable.
