I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "The leg room"
Cons: "Boarding process"
Pros: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Cons: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Cons: "Music or movie will be good."
Cons: "I am not sure why they were delayed."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Pros: "On Time No Frills.Overall Good"
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Everything but the price. Worst customer service ever!!!"
Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "They were very professional, polite and helpful"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Pros: "On time. Service on board simple. Crews are friendly"
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "The spicey Korean noodles that can be purchased on board."
Cons: "No leg room, but again I can't really complain on a 2.5 hour flight."
Pros: "Early baggage check and fast boarding. The flight was on time, too."
Cons: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
Pros: "Friendliness of crew and prompt boarding"
Cons: "Delays and sudden change in gate(thou its not the airline fault)"
Air Asia is a favourite of mine. Well run, good planes, great staff and great value.
Cons: "I wish I was told my ticket did not include a meal upfront."
Cons: "Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last."
Cons: "Flight attendant presentation (uniforms were not very high quality)"
Pros: "Boarding was fast, aircraft clean"
Cons: "Crew wasn't just unfriendly, they were really rude!"
Pros: "stewards helped us with all our baby bags"
Cons: "not chewing on my knees for 4 hours would have been nice"
Pros: "The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!"
Cons: "Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule."
Pros: "Air asia always ok"
Pros: "AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia."
Cons: "Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you."
Pros: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Cons: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Pros: "Clean and crew"
Cons: "2.5 hour delay. Not worth it."
Cons: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Pros: "Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung."
Cons: "Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport."
Cons: "I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!"
Pros: "It arrived on time"
Cons: "Very snel legroom, no included food, no free water, no inflight entertainment"
Cons: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pros: "We survived the flight with only a little backpain and one stiff butt cheek"
Cons: "No legroom, very narrow seating, no meal, expensive"
Cons: "Flight delayed 4 times until 4 hours from the original flight time."
Pros: "The flight was on time and the food was ok"
Cons: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Cons: "plane was late and queues at Bali airport beyond belief"
Pros: "Crews are quite friendly"
Cons: "Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia."
Pros: "Friendly staffs - both on the Fllight as well as the Ground Staffs."
Cons: "I cannot think of any"
Pros: "Very friendly."
Pros: "Service Crew"
Cons: "The automated baggage system"
Pros: "absolutely nothing about the flight was"
Cons: "I paid for exit row seating and didnt get it"
Cons: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."
Cons: "Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least"
Pros: "Cheap flight, landing at T2"
Cons: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Pros: "fast and cheap"
Pros: "The plane seemed to be in good condition and crew were friendly"
Cons: "I agreed to purchase three roundtrip tickets for myself, wife, & infant son. After checking in, I noticed the return boarding pass for my son was missing. I contacted Air Asia via instant message and was told that it wasn't a problem and I could get a boarding pass at the counter. Upon visiting the Air Asia counter at the outbound airport, I was told to see the counter again at the in-bound airport. The in-bound airport advised that the ticket was never purchased for the return. In fact it was as the tickets were not purchased individually. The tickets were purchased in a group as three round trip tickets and that's what I agreed to. At this point, I had no option but to purchase another ticket. Feeling cheated and powerless to resolve the issue I was very angry with Air Asia and would not fly with them again due to this fraud."
Pros: "You get what you pay for. I paid for a low cost carrier flight that fit my schedule. I paid for extra baggage and an exit row seat. I was fine with all of what I got. A flight attendant sang a few songs on his guitar to entertain us."
Cons: "Maybe the luggage took too long to come out. Everything else, I get that I paid for a lower fare seat and airline. No complaints."
Pros: "On schedule, even a bit earlier on arrival. Good, polite crew."
Cons: "So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg."
Pros: "Crews attitude were nice."
Cons: "The interior was look old and worn. It's a tired plane, with no proper clean up or maintenance in between flights."
Pros: "Actually getting to Bali"
Cons: "30mins before scheduled boarding notification of flight delayed was displayed with no explanation. I had to google about the volcano once again causing delays & cancellations, although AirAsia takes a different route so this shouldn't have been a problem. Departure time comes & goes. finally we take off 35mins after schedule, the captain making some excuse of rescheduling, no mention of volcano. Rough flight, very bumpy take off and landing, probably the worst I've experienced including small military planes! I paid for a drink but never received my change with the crew member never looking at me once afterwards so I could never get his attention. Then there was the airport.....!"
Cons: "AirAsia is a joke. first off there never on time. My plane left 2.5 hours late. on top of that they give you NO free anything. They charge for coke, water any drinks & snacks. Oh and your baggage has to be really light. I was charged $275 to check 2 bags. Absolutely absurd. Oh and to top that off, I've never been on a plane with smaller seats. AVOID THIS AIRLINE!!!"
Cons: "Baggage collection at DPS was way too long."
Cons: "Flight got delayed because of the rain. Our luggage was left outside during the rain and all of our clothes were wet when we unpacked. Very upsetting!"
Pros: "The free meal prior to boarding."
Cons: "The fact that our flight was extremely delayed and the gate was very chaotic!"
Pros: "Nothing !!!!!! $$$$???"
Cons: "Didn't do a good servers, even a small bottle of water passengers have to pay. What the world !!! $$$ ???"
Cons: "We arrived at the airport right at check in time. When we went up to check in and hand over our luggage only to find out that one piece wasn't included in ticket price, something that hasn't been made clear. My friend (who was on crutches) and I then had to go back and wait in a different line to pay $45 each per backpack. None of this was explained to us and the girl at the front was too busy on her phone looking at Facebook to be helping people. when we finally got through the plane was small, no leg room and I'm only 5'2. Limited meal options which we were charged an extra 30% through a poor exchange rate for, still fairly convinced the staff pocketed that money as it didn't say anywhere that they were going to charge that amount extra. No complimentary drink, not even water. Won't fly air Asia again. Cheap and you get what you pay for, but after that baggage charge there were definitely cheaper, better options out there."
Pros: "Quick boarding process"
Pros: "We arrived at checkin to discover we had to pay for luggage and the price just before take off is crazy like $90 per bag Kayak Didn't disclose when buying tickets that there was a option to buy luggage allowance ahead - this is really bad!"
Cons: "Kayak's lack of transparency on hidden luggage charges and not making us buy it ahead of time cost is"
Cons: "When purchasing the flight I was in a hurry and failed to purchase two checked bags. Upon arrival air Asia charged us $45 US dollars per bag for failing to purchase online and surpassing the 4 hour time limit. We feel that this is a terrible policy. They would not wave the extraordinary baggage fees. Terrible policy!"
Pros: "AirAsia is the budget option"
Cons: "Nothing really. You get what you pay for"
Cons: "All perfect recomendable thanks"
Pros: "Everything went smoothly"
Cons: "The overcharge for baggage being slightly over weight"
Cons: "getting out on time, complimentary food."
Cons: "Not having someone farting the whole time in the plane."
Pros: "Good seat"
Cons: "Delayed 2 hours"
Pros: "Quick boarding, friendly staff"
Cons: "No TVs very basic."
Pros: "Check in was good...despite not being allocated seat i was charged for."
Cons: "Flight late...I am told as usual. Paid for a seat and was given another. Where is my refund. No one stuffed around me paid. Onboard staff seemed in control but arrogant"
Pros: "Easy check in"
Cons: "Crew didn't come around enough with water"
Cons: "Not enough to room in seats for a flight this long"
Pros: "Neat and clean planes , comfortable & on time"
Cons: "Very cold inside the cabin , they make it so , why I don’t understand"
Pros: "We were surprised when we boarded the plane that we were flying with the new dremliner. The boarding was extremely efficient. They provided us with free movie too on board."
Pros: "No food or entertainment, so we just gave an average rating. Should have an N/A option. Everything else from check-in to deplaning was very good."
Cons: "We were surprised by the baggage charge when we checked in. However, we may have missed that when we purchased our tickets online."
Cons: "Ok so. With ticket purchase you only get a carry on bag in economy. To pay for a checked 15kg bag is $68, but only if you pay ahead of time. If you pay at the counter it will cost you $100. The woman at our gate was completely alone, and clearly frustrated by the situation and kept radio-ing for information about where the rest of her crew was. They are flying 787 Dreamliner now and just squeezing as many people as they can on them. I am a 5’10” female and my knees were hitting the seat in front of me. Want to recline your seat? Go ahead, but the bottom of the seat now slides forward as well to compensate for the lack of space. So if you’re tall like myself, you can’t recline your seat because it forces your knees further into the seat in front of you. Lastly, they have this ‘amazing entertainment service’. It’s $8 to watch a movie or play a game of solitaire. Such a scam. Water is the only drink included and the power outlet in my seat didn’t work. They are exactly what they have always been, but dressed up nicer, cheap and crappy airline looking to make as much money as possible. Won’t be flying with them again. For the money I paid to check a bag plus ticket cost, I could have flown a much nicer airline. will do next time!"
Cons: "My main complaint is what others describe, the luggage charge. However, for me it was 100 dollars per bag or an additional 200 dollars. By that time I could not change flights as was traveling with others. What was going to be a modest flight charge turned out to be a hefty one. The flight otherwise was good to excellent."
Pros: "cheap bare bones flights do the job for short jaunts. But their automated on line customer service is abysmal!"
Pros: "The seats were comfortable."
Cons: "Our complaint is the flight was over 5 hours long and you could not even get a complimentary glass of water, soda or juice. We found this to be a major out point with regards to service. The other issue was the no free TV. Lastly, I have never in all my flights had to pay such an outrageous fee to pre-check a suitcase. Thank you for listening."
Cons: "The assisted mobility did not work at all well, Perth it didn’t turn up, no help on or off the plane, Melbourne only took you as far as the eating area, with a lot further to go to the luggage reclaim, no one to help me with my luggage!"
Pros: "Safe airline. Kind staff."
Cons: "We could not check in online and waited over an hour to check in then due to our luggage had to wait in a separate line to pay. We arrived not knowing this is a budget airline and you have to pay for everything. Due to weight restrictions they forced us to check our carryon luggage for $100 AUD per item. They said their website tells you of this fee but 3rd party sites, such as Kayak, does NOT upon booking. We were very frustrated to be paying such a large fee to check our carry on luggage. Kayak should tell you about these hidden fees upon booking as the fees were in the fine print AFTER booking and we simply did not read the fine print. Very disappointed in the lack of communication from Kayak. Entertainment cost an additional $10 and their choices were limited, food and drinks also cost $ on the plane."
Cons: "Appalling service got a text about 20 hours before departure cancelling the flight. Alternatives totally unsuitable. 1am or 5 am when I had a daytime flight"
Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Pros: "Getting off at the other end (eventually)"
Cons: "Where do we start....didn't realise you have to pay extra for a bag when traveling overseas so spent just on $300 before even getting the boarding pass. One hour late leaving Perth, no apology or explanation provided. They wouldn't take exact money for a Solo, only credit card. Knees planted uncomfortably in the seat in front for the entire trip. Didn't hand out immigration cards claiming they'd run out.."
Pros: "It wasn't cancelled like previous flight. It arrived and departed o time . No inflight entertainment at all."
Cons: "The cramping was incredible. No storage , people's bag from seat behind encroaching on foot space in front. Knees in my back from behind passenger. Seat design exceptionally upright, no head rest wings to support a dosing head. Torture chamber really."
Cons: "Not one of the better airlines."
Pros: "Air conditioning comfortable"
Cons: "Will not travel again on jetstar as seating is very uncomfortable..not good for aussies probably suitable for asians who have shorter legs."
Cons: "This was the least legroom I've ever had in a plane. The seats were so close together that they hardly reclined at all. This was very disappointing since we were on a red-eye that left at midnight. Most uncomfortable I've ever been on a plane. I was also surprised to see trash in most of the seat pockets around where I was seated."
Pros: "To be fair, my flight was only about three hours so no food was served. It was a small, older plane. No entertainment available. Flight was delayed by 40 minutes. Didn't pay for checked bags"
Cons: "Boarding process was like cattle herding. No organization at all. I did appreciate the flight attendants efforts to seat everyone quickly so we could take off."
Pros: "Although the AirPort was struggling with an electricity problem, the waiting didn't take that long. They only had 2 people working with tablets instead of the computers with scanners. So i commend them on still getting everyone done so fast! The plane ride was just basic,"
Cons: "I couldn't recline my seat, probably due to the fact I was located at the emergency exit of the wing. So sleeping was soooo uncomfortable."
Pros: "Everything except bag claim process"
Cons: "Baggage claim very slow"
Pros: "Swift check in and boarding and exit."
Cons: "Terrible seating. I'm 6ft 1 and I felt cramped and couldn't get comfortable. I was constantly kicking the person in front of me in the back and under the seat."
Pros: "Good price/value for money."
Cons: "Paperwork issues caused a 1 hour delay leaving Perth, could have been handled better."
Cons: "Seat. Slow boarding"
Pros: "On time"
Cons: "Baggage policy needs to change. 7 kg limit on carryon combined bag and hand bag. I carried a very small suitcase, 10 kg, this cost an extra 100 dollars return!. Chose another airline. Aircraft was filthy, they could do so much better."
Pros: "Plane was spacious"
Cons: "Carry on weight limit of ~10lbs and if more then it costs $25 a lb... really? No food included whatsoever, not even coffee or tea. After making me check my carry-on for being too heavy, they lost it. Now I am in Bali with no clothes except the ones on my back."
Cons: "They canceled my flight last minute, for no reason, and didn't reimburse me the cost of the last minute flight I was then forced to book on another airline. I will never book with Jetstar again."
Pros: "Had to pay $160 dollars for baggage. Did not specify that baggage was not included. Staff at the airport told us that how jetstar makes their money. I feel like if somebody stole money from me. Will try to fight to take that payment of my credit card. It is not written anything that your baggage is not included."
Cons: "Got to the desk at 9:03pm to check in for a international flight departing at 9:45 at an empty airport only to be turned away and told we had to check in 45min before flight (not stated in confirmation email) so 3 min late and they wouldn't let us check in, and no refunds and zero willingness to help, the ticket gate people only wanted to go home since that was the last flight of the day. So again I say VERY POOR SERVICE!! Jet Star sucks big Harry ones!!"
Pros: "Comfortable seats,timeliness"
Cons: "Very upset about the over $400.00 charge for our two carry on luggage that were both only a little over 20 k. That was more than what we paid for the flight. I feel that Jet Star gouged us! We've never paid that much for chacked luggage! Never offered water, oh you could pay $4.00 for a cup of cola."
Pros: "The process from baggage check-in to boarding was seamless!"
Cons: "Baggage fees were not included in the original cost."
Cons: "My seat was uncomfortable as the Padding wasn't attached to the seat"
Pros: "The tickets were cheap, but that's about all that was enticing about this trip, which doesn't say much since we had to pay for everything else."
Cons: "This was the worst budget airline I have ever flown with. We had to pay if we wanted to chose our seats, and then they didn't even give us the seats we paid for! We had to pay for all baggage. We had to pay for food and drinks on a 6+ hour flight. We had to pay for entertainment. And they were terrible about getting our bags out in a timely fashion."
Cons: "The woman at the check-in desk was rude and seemed to delight in the fact that she could charge me a LOT of money for my checked bag. (I thought I had reserved a baggage allowance online but apparently hadn't. Instead of at least trying to seem like she was sorry to have to charge me such an exorbitant fee, she was smirking the whole time, as though she was getting some sort of commission on it.) Everything else was more or less standard for a budget airline. My experience with the woman at the check-in desk, and the ridiculous size of the fee--more than I paid for my ticket--have ensured that I will never fly Jetstar again."
Pros: "Amenity pack and entertainment were good. More movies to offer would have made the entertainment even better."
Cons: "We flew business class and it didn't feel too much like a business class experience. Welcome drinks were a nice touch but from there the service was not very attentive, we had to ask for empty glasses and plates to be cleared after they sat with us for over an hour. The meal was not great - pretty lack luster. No priority bag tags and our bags took over an hour to come out the other end."
Cons: "Extremely uncomfortable seats. Especially the head rests."
Pros: "The whole experience was good. It's better than most budget airlines"
Cons: "The movie selection wasn't geared to someone like me. I paid for the entertainment pack but ended up watching reruns of TVs shows I'd already seen."
Cons: "The Australian Jetstar staff at the airport was rude and unhelpful."
Pros: "Competitive price"
Cons: "Cramped and minimal service"
Pros: "Food was good and crew provided good service."
Cons: "Seat was uncomfortable but was more because person behind was large and kept digging their knees into my back. I was also not able to recline my seat because of their large size. I would have happily paid a little extra to be upgraded away from this passenger to ensure a more comfortable flight."
Cons: "Lack of communication So cheap and stingy they give Scrooge A run for his money."
Cons: "Seat in front was up against my knees, and it was very hot on the plan. Pay the extra if traveling anymore than a few hours."