We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
Great entertainment options on the screen. uSB A and C chargers. Free WiFi! Crew were excellent.
Check in crew member was very helpful, nice and excellent service👍
Lost my luggage and brought someone else luggage to my airport.
The issue was with getting our boarding pases. There were issues with our arrangements that were made through Kayak. I am sorry to say that we will not use you again because of this. The flight itself was good and the flight attendants excellent.
Economy was much nicer on the Air New Zealand planes.
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Helpful staff when I felt unwell. Qantas need to have an audio/music channel so you can listen to various music/.artists
It was a good flight and no complaints. It just wasn't anything that was better than any other flight.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
by the time they got to our row, they were out of some of the food options. games and movies were great but maybe more game options like tetris or pac man would be great
Great as usual, some delays but well communicated and made up for in the air
Inflight entertainment, poor that there are no headrest screens on aircraft used for an international flight.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Excellent plane, smooth boarding Friendly crew Clean flight till end Food can be little better
1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing
We were delayed for 7 hours. The staff and management could have organized the getting of seats on later flight earlier than 20 minutes before late takeoff. Everyone was worried and lost. Was chaos and it didn’t need to be.
Knees in back from passenger behind, limited seat pockets, no entertainment.
The Ryanair of Australia. Not impressed. Forced me to gate check my bag as it was over their weight limit. Charged me $125 for the privilege. Then said plane hold was locked and it would have to go out in the next flight, which was the following day. Explained that I was on a cruise the next day and the plane would not arrive until after the ship left, and that it would be impossible to catch up with the cruise at any point. Lady at the gate unimpressed. So to sum up they were ready to charge me $125 to lose a bag. Finally got it resolved by appealing to management, but the whole episode was not good for the blood pressure. The gate lady said they followed the Ryanair business model which means first time passengers get penalized for doing things that other airlines routinely allow.
Delayed 50 mins. Check in was excellent, boarding was good, everything else was OK and perfectly acceptable for a budget airline. Price was excellent. I noticed this airline had two other flights to our destination cancelled so not very reliable.
Horrible. The people that get this flights are very sick, dangerous and unhygienic
Jane at Sydney International airport check in was amazing. She set up the whole experience to be a positive one.
The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.
I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.
They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.
Flight departing too early at 06.15 Difficult to get to airport
Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.
