Flights to Christchurch (CHC)

The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage.

Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate.

Good seats great staff

Paying for movies not impressed

Excellent comfort in row 2 (extra leg room). Crew were very helpful.

The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late.

The entire experience is well thought out

Efficient, convenient and quick

Great crew all around, smooth flight.

Seats are so close together they can't recline without injuring the person behind.

Not much to like... well I guess they got me there safe... LOL

Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants.

Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal.

Staff and seating

Paying for movies on a long trip really stingy ☹

The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage.

Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate.

Excellent comfort in row 2 (extra leg room). Crew were very helpful.

The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late.

Good seats great staff

Paying for movies not impressed

Efficient, convenient and quick

Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal.

The crew do their best with the terrible hand they are dealt. In short, I would say the airline works really hard at making the travel experience with them one you never want to experience again. Quite fitting to hear the sound of sheep bleating when you deplane in Christchurch. That's how Jetstar treats its customers. Tiniest space you can imagine, worst online experience and not even a drop of water en route, other than purchase.

Great crew all around, smooth flight.

Seats are so close together they can't recline without injuring the person behind.

Efficient boarding.

NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline.

I paid an extra 30 USD for preferred seating on a Sydney-Christchurch flight, and I sat in 1A . It did not provide the extra legroom as advertised because the door jutted out into my leg space. Add on to this that it was freezing in my seat, to the point where I had to borrow a blanket from my seat mate. I have one last flight on Jet Star, and I'm not sure I'll fly with them again.

my ear did no hurt

no food I little bit hungry

Beer was warm. At that price for average beer it would be nice to have it cold!

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Leg room was great as we had exit row

Body odour of one of the male cabin crew

No in flight entertainment

I was not able to board flight because air new Zealand Staff would not assist.

Movie selection is good and food is pretty good.

Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.

Good seat, very pleasant crew.

No entertainment so can't score that. Basic snacks

Good seats great staff

Paying for movies not impressed

my ear did no hurt

no food I little bit hungry

Beer was warm. At that price for average beer it would be nice to have it cold!

I didn't like that there were many hidden costs. You don't even get a soft drink without paying for it. The usual practice for international travel is to allow one checked bag free, not so with Jetstar. We booked the ticket because of the cost and it ended up costing more than if we would have booked on a better airline like Air New Zealand.

Efficient boarding.

NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline.

I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!

Plane is good as usual

Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed

I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!

Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic.

The delay

I was not able to board flight because air new Zealand Staff would not assist.

I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...

I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again

This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me.

Constant threats about weight of carryons & then didn’t check or weigh anything

my ear did no hurt

no food I little bit hungry

Minimal seat/leg room for connecting flight from Sydney to Christchurch.

I didn't like that there were many hidden costs. You don't even get a soft drink without paying for it. The usual practice for international travel is to allow one checked bag free, not so with Jetstar. We booked the ticket because of the cost and it ended up costing more than if we would have booked on a better airline like Air New Zealand.

Efficient boarding.

NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline.

The flight was fantastic boarding crew were great and the onboard crew were very nice. I enjoyed the onboard wifi and the meal.

I didn't like that my gate and terminal numbers were changed so many times. It messed up the meeting of family. Also I really hate that there is not much leg room.

Overall good in flight service.

Lot of virgin employees got special treatment. Too many Virgin employees traveling. One Virgin employee was granted access to entire row of seats.

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Crew service, and service at Emirates lounge in Dubai, were outstanding

Took a long time to get the crew together after the plane was ready

Food

Other Crew woman

Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board.

We made it to Christchurch safely and on time.

We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly.

Excellent comfort in row 2 (extra leg room). Crew were very helpful.

The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late.

They charged $120 per checked bag- none are included in airfare. Also, no free food.

Was not informed a return flight listing required Was not informed $260 baggage fees