Daily cleaning, installation of cabin HEPA filters on flights to Christchurch
Air New Zealand, Singapore Airlines and Turkish Airlines have waived their change and cancellation fees on flights to Christchurch. Confirm policies on booking site.
The cheapest airline ticket to Christchurch from Australia in the last 72 hours was $208 one-way, and $324 round-trip on the route from Melbourne to Christchurch. The most popular route is from Sydney to Christchurch and the cheapest ticket found on this route in the last 72 hours was $440 round-trip.
In general from Australia, Air China, Air New Zealand and Qantas Airways fly the most to Christchurch.
Christchurch Airport is 10 kilometres from the centre of Christchurch. View on map.
Christchurch is served by Christchurch Airport, also commonly referred to as Christchurch, Christchurch Intl. The airport code is CHC.
If you wish to travel from the airport by public transport, you can use one of the Metro Red bus lines available from outside International Arrivals. The Purple Line and Number 29 both go to the city centre, with a travel time of around 30 minutes. The bus ticket costs NZ$8.5 (about AU$8) one-way and NZ$15 (about AU$14) for a two-way ticket.
If you prefer traveling by taxi to get straight to your accommodation, you’ll find the taxi rank outside International Arrivals. The travel time to the city centre is about 15-20 minutes and the taxi fare depends on the taxi company, however you should expect to pay between NZ$45 (about AU$43) and NZ$65 (about AU$62).
While there is no hotel inside the airport, Sudima Hotel Christchurch Airport is just 700m from the terminals. It is the closest hotel to the airport and offers a free airport shuttle on request. You can call the hotel from the Freephone in the International Arrivals Lounge. There are five other hotels within five minutes of the airport, all also offering free airport shuttles.
If you need to freshen up after your flight to Christchurch, the airport offers free showers in International Arrivals, with soap and towels available for a fee. There is also a Stretch and Relaxation Area in the International Terminal, equipped for those wishing to practice yoga or pilates or just do some stretching.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Christchurch.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Christchurch is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Christchurch with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Christchurch up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Pros: "Easy flight."
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Cons: "Seats, food, entertainment"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Pros: "Very friendly and helpful staff"
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "The entire experience is well thought out"
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Cons: "Was not informed a return flight listing required Was not informed $260 baggage fees"
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"
Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"
Pros: "Great crew.and service."
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "Everything ❤❤❤"
Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Cons: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."
Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Pros: "Air New Zealand plane was newer and crew was helpful and gracious. Connection to Glasgow was a disaster mostly caused by our airline changing to British Airways to Glasgow. Because our LAX yo LHR flight arrived a bit late, we missed our flight to GLA and had to wait nine hours to get seats on another flight from LHR to GLA. No accomodations were made for us. We had to manage nine hours in LHR with a 4 year-old -- we had no other choice."
Cons: "Will never again fly Air New Zealand from LAX to GLA -- an annual route for us as we have family in Scotland."
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "No complaints at all"
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Pros: "Fantastic crew!"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "Love qantas airways! Such a great and safe airline."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."
Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Same as previous answer!"
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."
Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."
Pros: "everything about he flight was perfect"
Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Pros: "Service good"
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"
Cons: "Great gluten free options! Thank you!"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"
Pros: "Short flight . It's ok"
Pros: "Dinner meal"
Cons: "Seat in last row very uncomfortable"
Cons: "Did not have any meal for the 2h45m flight"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Pros: "Loved the two cords in the seat behind me and the iPad idea"
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Cons: "Nothing. Probably the best airline flown"
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Pros: "Wine and speed of service was excellent. Friendly and approachable crew."
Pros: "Seat material (leather) and cushion was comfortable."
Cons: "No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days."
Pros: "They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged"
Pros: "Crew was very nice!"
Cons: "An attendant working in the check-in was very rude. I was unable to check in using the kiosk so I requested assistance from an attendant near the kiosks.The attendant refused to assist me and told me to wait until the other attendant was free. That attendant then helped the white man next to me."
Pros: "I’ve been on dozens of flights prior to this one, this is the first flight I’ve really enjoyed. The service was so good that I was smiling in my seat thinking how great this is. The food was delicious! And free! And very high quality. Coconut, pistachios, frittata, muesli, omelette. Amazing!"
Cons: "Best airline ever! Add movies though, everyone loves staring into lit screens while the world passes by them, quite literally in this case."
Pros: "fast boarding"
Cons: "Better Movies"
Cons: "Could not add baggage online"
Pros: "the crew was nice and helpfull"
Cons: "The Flight was 45 min late. Always families with kids are putt in the back of the plane, so every thing else is taking so much longer because you make us wait for everything. longer ques at the boarder patrol etc."
Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"
Pros: "Good boarding and friendly staff"
Cons: "Seat and legroom"
Pros: "Staff,service, ease of boarding"
Cons: "Small space leg room, lack of content on entertainment"
Pros: "although late leaving we made up a bit of time."
Cons: "No inflight entertainment, no sweets on descent and the staff were grumpy"
Cons: "Un-personal and clinical in approach to guests...especially as we are paying guests! Had just returned from overseas, flying Qantas and Singapore airlines.... virgin was decades away."
Pros: "Nice crew and fast and smooth flight"
Cons: "Didn't go much on the snack food!"
Pros: "Overall comfort of both plane and staff"
Pros: "Had a window seat with great views of the countryside- 2 hours seemed to pass quickly and the crew were good"
Pros: "Very helpful"
Pros: "I fell asleep on the way to Mackay and the crew placed snacks out for me so I didn't miss out when I woke up, they read my signals and ensured I was looked after. Thanks & Merry Christmas"
Pros: "It was a good flight. Arrived on time"
Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."
Pros: "Plane was clean and the service crew was capable."
Cons: "Flight took off a half hour late and this 4 plus hour international flight from Australia to New Zealand had NOTHING TO EAT. This flight didn't offer a muffin or power bar only beverages. I have never been on a 4 hour flight where the passengers were not given some small complimentary snack. Shame on Virgin Australia."
Pros: "Food was terrible!"
Cons: "Delayed departure."
Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"
Pros: "Very nice staff"
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"
Pros: "Comfortable short flight"
Cons: "Over 4 hour delay and was told they had to wait for the paint to dry????"
Pros: "Check in staff most helpful,traveling with oversize lougage,surf board and kites along with carry on.no fuss and searched seating so l had a spear seat on red trip home.thanks"
Pros: "Great crew and good service."
Cons: "Two things - I dont like is the size of the seats. They are far too small. Most people are relatively big these days and when you sit next to a large person or between two large people the whole flight is so uncomfortable. The other thing is the air vents - no where near enough air coming through those - please fix :("
Pros: "It was an enjoyable flight and we were well looked after by the staff"
Cons: "My flight was cancelled and I was put on another flight 1 hour 20min later, this meant having to rush. I bought the tickets based on time, and did not expect to have to run"
Pros: "New clean plane and great service. This flight was far more comfortable than previous flights over this long distance."
Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"
Pros: "Flight crew were great."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Cons: "there were not enough desks to check in at brisbane so many people missed there connecting flights. I flew with Delta and the process was much easier. Simply just dropped my bags off. Was also told the flight was being held, then when I arrived at the desk was told my bags wouldn't make it on the plane."
Pros: "Everyone was super helpful and friendly."
Cons: "I was sat next to a rather large person and felt squished some of the time"
Pros: "Overall this flight from Brisbane to LAX was fairly pleasant. Despite being reluctant to commit to any changes in the (uncomfortably cold) cabin temperature, one of the crew did respond to my inquiry by returning to say they had adjusted the temp upward to 24C, which in my mind earns them an A for Effort. What I had of the food was acceptable, but nothing to write home about. The touch screens seemed to work much more effectively than in the past, so those may have been upgraded. The crew I dealt with were generally very pleasant and responsive. The restrooms had sufficient toilet paper (never a guarantee), and as a stroke of luck, there was virtually no turbulence, that always makes things nicer."
Cons: "I was right by the gate before the flight but never heard any announcement calling out rows, the economy passengers just started herding themselves (as always) and eventually got in line/on the plane in what seemed to be a haphazard fashion. Like so many times before, the air conditioning was set too cold (they said it was set to 22C as if this is normal - that might be an average setting of comfort for a grown male wearing a full suit and walking around in an office setting, but not for a plane half full of females who aren't able to move around and get their blood circulating). The music and movie selections seemed to have changed over the years. I have pleasant memories of Virgin Australia offering virtually anything your heart could desire at the touch of a button, but this time around I couldn't find any artists that I recognized let alone liked, and the movie selection seemed much thinner. Licensing issues perhaps? For me this was actually disappointing."
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Pros: "Staff Are Lovely and so Helpfull"
Cons: "Just don't Like Flying haha"
Pros: "Smooth flight, departed on time"
Pros: "The free snack us an unhealthy chocolate..ok for spinning freeinflight ad but insulting to the intelligence of customers"
Pros: "Smooth boarding"
Cons: "Small seats, which did not recline at all, to the great discomfort of several passengers in our area, including us. With particular physical limitations due to old wounds, i have to say it was painful and unexpectedly difficult for the nearly 3 hours of incarceration. Partly this was exacerbated by the lump of head rest not moving high enough away from my shoulders. My travel companion has a head rest which was also wrecked, come away from its frame and unable to be sorted properly. In all, a poor set up for a flight."
Pros: "On time & comfortable, with reasonable food."
Cons: "Service from flight attendants wasn't as friendly as usual."
Pros: "good to include a free snack"
Cons: "Three of our party are coeliac and no gluten free option was available and the only choice we were offered was to purchase the gluten free cookie - which we declined. The picture in the back of the menu of the free snacks included a gluten free option so we were a bit annoyed that this wasn't available."
Pros: "Free bag, easy going staff, very quick boarding, quite nice overall"
Cons: "Only the weather delay, but that cannot be helped."
Pros: "Crew were awesome."
Cons: "Free coffee as opposed to paying $4 for an ordinary coffee"
Cons: "I should have been informed that I would not be allowed into the country without a return flight booked. Also it should have been more clear that I would have been charged nearly as much for my luggage as I paid for my flight. Not happy at all with buying through this app"
Pros: "The seating was comfortable"
Cons: "Need free movies"
Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"
Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Pros: "The seat was extraordinarily uncomfortable."
Cons: "Seat spacing was the worst ever. Aisle very narrow."
Pros: "Crew inside was nice"
Cons: "Weighing carry-on... people just took things and put them in pockets or wore them... so i find it useless and a waste of time and people’s satisfaction. Seats were extremely crammed and people behind kept kneeing my lower back."
Pros: "Staff were nice."
Cons: "The check in at Melbourne. It is not straight forward and took more time than using a check n counter. Was not on time and I had to pick up someone when i got ome."
Pros: "Great crew all around, smooth flight."
Cons: "Seats are so close together they can't recline without injuring the person behind."
Cons: "$120 bag fee!! Plane was late. Ticket line took over an hour. Paying bag fee was a separate line took one-half hour. Gate was changed had to move 1/4 mile."
Pros: "Not much to like... well I guess they got me there safe... LOL"
Cons: "Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants."
Cons: "Rude service"
Pros: "Smooth flying and arrived 30 minutes early."
Pros: "Staff very professional, food is decent"
Pros: "Very bad entertainment food not that good. Check in at Melbourne airport very mess"
Cons: "Everything. Food not good. Entertainment very bad check in at Melbourne airport very bad. The seat of the business class are not comfortable very small not worth the price we pay"
Cons: "I find the whole paying for all the extras a pain and probably won't do it again. Otherwise okay."
Pros: "Plane delayed missed connection had to spend night in Melbourne"
Cons: "Lack of legroom."
Cons: "On an international connection I had to collect my baggage, clear customs, and re-check for my onward trip."
Pros: "Reasonable price, quite helpful at check-in, got extra leg room for this 6ft. plus frame."
Cons: "Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand."
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Pros: "Good value"
Cons: "Configuration 2 3 2 and seat pitch and reclining"
Cons: "Boarding on tarmac in the rain, no cover over walkway. Smallest and tightest seating in the airline business."
Pros: "It was a good flight, good pilot"
Cons: "The flight was delayed It is a 7+ hour flight I think you could offer some snacks and coffee or tea for free At least one good movie for free Every airline I've chosen to fly with does it but Jetstar It was quite disappointing"
Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"
Pros: "Plane was amazing but more room between rows would be so appreciated. We didn't pre-select our meals going to Australia and that was a huge mistake as not much remained to choose from. Won't do that again."
Cons: "The crew brought me the wrong wine and appeared annoyed when I noted this. She never did return with the correct wine which I had already paid for--I had to ask another crew member."
Pros: "I wish all airlines were as professional and prompt."
Cons: "Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal."
Pros: "Good entertainment, friendly crew"
Cons: "Not great food for money spent on meal-$24 for 2 oz of chicken and minimal sides; also charged double to get visa to get into Australia in the fi"
Pros: "my ear did no hurt"
Cons: "no food I little bit hungry"
Pros: "Crew polite and competent."
Cons: "Seating cramped and uncomfortable."
Pros: "I was charged $350 for checked in baggage which was ridiculous. Worst airline"
Pros: "Fast check in process, fast boarding"
Pros: "Crew really weighted in carry on luggages"
Cons: "They let me through although mine combined up to 8 Kg"
Pros: "Essentially nothing"
Cons: "Inattentive, rude service. TV which I paid extra for didn't work. Rowdy passengers. Call button response >10 minutes"
Cons: "The Australian Jetstar staff at the airport was rude and unhelpful."
Pros: "Nothing because there was no flight because of a delay and no help getting us to our next destination."
Cons: "The staff were only concerned about getting home and no one stayed to help us with our connecting flights. We were completely left on our own. Terrible customer service."
Pros: "Very easy check in process. Helpful staff to help with bag check."
Cons: "Seats were not the most comfortable. Entertain system could have had more stuff. Food just mediocre."
Pros: "the seats, even in economy plus, do not go back!"
Pros: "Crew were friendly and cheerful."
Cons: "Crew were not aware I had a starter plus package which included a food voucher. This often happens with Jetstar and is annoying when you have paid for the extras. Also flight was delayed and I had to make a connecting flight. Would have been good if crew ensured people did not straggle when boarding with the appropriate announcements."
Cons: "purchased movies but the audio-visual didnt work. I should expect refund."
Pros: "Very friendly service. Departed on time"
Cons: "Long, long walk to get to departure gate. No air-bridges."
Pros: "The staff were very good."
Cons: "I booked a seat and did not get the seat l had booked."
Pros: "simple - get from A to B straight"
Cons: "Not clean"
Pros: "Service pleasant"
Cons: "No entertainment and not even simple beverages"
Pros: "See above."
Cons: "See above."
Cons: "Two unruly groups made it loud and frustrating."
Airlines flying to Christchurch have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Christchurch
Masks required on board, masks provided on flights to Christchurch
Social distancing seating
Middle seats unavailable to book on flights to Christchurch
Testing for antibodies, testing for symptoms for flights to Christchurch
Waiving of change fees. Search flexible flights to Christchurch