Flights to Christchurch (CHC)

Pros: my ear did no hurt

Cons: no food I little bit hungry

Pros: Efficient boarding.

Cons: NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline.

Cons: Beer was warm. At that price for average beer it would be nice to have it cold!

Pros: Customer service and ticket counter staff pleasant--that's it. Everything else disappointing -- will not fly them again -- Air New Zealand or Quantas only; don't know about United Emirates; paid $100 for baggage greater than 7K on international travel -- only $50 for domestic travel -- beware!! Must get luggage allowance on line at least 4 hours in advance of departure. Seats are tighter than any U.S. carrier including Spirit and Frontier. Kayak should somehow warn passengers unfamiliar with Jetstar airlines policy!!!

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Cons: City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket.

Pros: Efficient on time

Cons: One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello

Pros: Check in was good...despite not being allocated seat i was charged for.

Cons: Flight late...I am told as usual. Paid for a seat and was given another. Where is my refund. No one stuffed around me paid. Onboard staff seemed in control but arrogant

Pros: You always get great value for money on this airline. The aircraft, service, entertainment, check in and whole experience is always so much better than others in the same price bracket

Pros: The entire experience is well thought out

Pros: The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage.

Cons: Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate.

Pros: Pinot noir

Cons: No temp control, a little stuffy

Cons: I paid an extra 30 USD for preferred seating on a Sydney-Christchurch flight, and I sat in 1A . It did not provide the extra legroom as advertised because the door jutted out into my leg space. Add on to this that it was freezing in my seat, to the point where I had to borrow a blanket from my seat mate. I have one last flight on Jet Star, and I'm not sure I'll fly with them again.

Pros: Helpful crew.

Cons: Cramped seating. Charged for all drinks even soft Had to pay $75 for carry on luggage. Check in person difficult to understand.

Pros: Staff was rude and wouldn't help find luggage from last flight

Cons: I didn't like that there were many hidden costs. You don't even get a soft drink without paying for it. The usual practice for international travel is to allow one checked bag free, not so with Jetstar. We booked the ticket because of the cost and it ended up costing more than if we would have booked on a better airline like Air New Zealand.

Pros: Very friendly and helpful staff

Pros: Everyone was very nice, food was good, movie choice was great

Cons: Would have liked a more comfortable seat. Couldn’t sleep well

Pros: The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage.

Cons: Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate.

Pros: Best inflight experience on economy!

Pros: Helpful crew.

Cons: Cramped seating. Charged for all drinks even soft Had to pay $75 for carry on luggage. Check in person difficult to understand.

Pros: Aafriendly staff, very friendly and informative pilots on the communication side.

Cons: I thoght i had free check inluggage, but was told that ihave to pay $160 each for my daughter and I. So I paid $320 for the two luggages which would normally cost $40. I just think its not right to jcharge six times as much,

Pros: Ít’s a terrible experience with Jetstar!

Cons: Agent at the counter gave us headache just because she request information that is not necessary. I had to run more than one hour from counter to counter and it near the boarding time and until when I asked another agent, she said that I don’t need that information for my flight. Thanks God! I think She has poor training

Cons: Beer was warm. At that price for average beer it would be nice to have it cold!

Pros: Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage.

Pros: Great crew and good was good

Cons: A bit of turbulence during the flight

Pros: Overall a good flight

Cons: Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working.

Cons: Ran out of fruit for breakfast

Pros: The seat next to me was empty so it was much more comfortable than the flight out. Movies were great

Cons: The food, economy has no room.

Pros: entertainment

Cons: economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me

Cons: I was not able to board flight because air new Zealand Staff would not assist.

Pros: Everyone was very nice, food was good, movie choice was great

Cons: Would have liked a more comfortable seat. Couldn’t sleep well

Pros: The crew do their best with the terrible hand they are dealt. In short, I would say the airline works really hard at making the travel experience with them one you never want to experience again. Quite fitting to hear the sound of sheep bleating when you deplane in Christchurch. That's how Jetstar treats its customers. Tiniest space you can imagine, worst online experience and not even a drop of water en route, other than purchase.

Pros: Nothing because there was no flight because of a delay and no help getting us to our next destination.

Cons: The staff were only concerned about getting home and no one stayed to help us with our connecting flights. We were completely left on our own. Terrible customer service.

Pros: Little

Cons: Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand.

Pros: Check in was fast and easy Baggage claim was no wait

Cons: An hour+ delay due to a baggage discrepancy. But they were very apologetic and I'm glad they got it sorted before we left, understanding it was a security issue. But my seat was pretty horrible. The last seat at the back across from the toilet in the aisle - and there was no window in that row. Little kids running around (but luckily I like kids so I didn't mind).

Cons: Our family nearly missed the trip due to delayed from Melbourne

Pros: entertainment

Cons: economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me

Cons: $80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport

Pros: Crew did a very good job

Cons: Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had.

Pros: Domestic flight, no entertainment on board staff just, can't even get a glass of water,

Pros: Cheap.

Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.

Pros: food

Cons: delay

Pros: Nothing, would not fly with jetstar again

Pros: Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage.

Pros: Price.

Cons: Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price.

Cons: Delayed Boarding and they didn't say anything.

Pros: everything about he flight was perfect

Pros: Everyone was very nice, food was good, movie choice was great

Cons: Would have liked a more comfortable seat. Couldn’t sleep well

Cons: They charged $120 per checked bag- none are included in airfare. Also, no free food.

Pros: The entire experience is well thought out

Pros: You always get great value for money on this airline. The aircraft, service, entertainment, check in and whole experience is always so much better than others in the same price bracket

Pros: I was charged $350 for checked in baggage which was ridiculous. Worst airline

Pros: Plane delayed missed connection had to spend night in Melbourne

Cons: Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal.

Pros: Not much to like... well I guess they got me there safe... LOL

Cons: Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants.