Flights to Christchurch

Cons: Flight was delayed. Got no messages from anyone

Pros: All were very good.

Cons: Our departure was 30 minutes late.

Pros: Nice crew inside the plane

Cons: It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation.

Cons: I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again.

Pros: They charge extra for a seat, carryon bags, soda... most expensive carrier

Pros: Crew were ok , but all looked like they had had a long day. Functional but not outstanding.

Cons: Late departing

Pros: tons of leg room in emergency aisle + fast on/off loading of plane

Cons: weird boarding via bus that was kinda annoying

Pros: Wifi

Cons: Plane was too hot near the end during a holding pattern

Pros: Nice easy flight for an old lady, well looked after

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Seats are cramped

Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.

Pros: I was charged $350 for checked in baggage which was ridiculous. Worst airline

Pros: The crew members were very nice and easy going.

Cons: The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport

Cons: Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal.

Cons: Our departure was 30 minutes late.

Pros: The seat was ok. The cabin crew good

Cons: The food options both free and purchased.

Pros: Long flight, lots food, good experience

Cons: Was in economy so it is what it is

Pros: Crew was friendly and helpful

Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.

Pros: Communication was not existent

Cons: I find the communication about late flights not existent. This one only left a few mins late but if we check in late we get no refund and no boarding. Should go both ways.

Pros: Good crew

Cons: Cheaper add booked luggage costs.

Pros: Great crew all around, smooth flight.

Cons: Seats are so close together they can't recline without injuring the person behind.

Cons: The seat leg room is getting smaller and smaller. You can't put your seat back- you'll crush the person behind! And I'm short!!

Pros: Little

Cons: Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand.

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Seats are cramped

Pros: Food

Cons: Everything is good.

Cons: Flight left late... I missed my Delta connection from LAX to New York. The Delta staff told me that this flight routinely arrives late. Also, my previous flight that I was booked on, VA7, was canceled the day before. It’s been a nightmare

Cons: Seated at the back of the plane. Ran out of food options.

Pros: tons of leg room in emergency aisle + fast on/off loading of plane

Cons: weird boarding via bus that was kinda annoying

Pros: Adequate

Cons: In this day and age, i expect to have free entertainment even with a short hall

Pros: Good crew

Cons: Cheaper add booked luggage costs.

Pros: The touch down landing was PERFECTLY smooth!! Thank you Captain!

Pros: Crew was friendly and helpful

Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: The fares are low and the overall flying experience is good compared to other discount airlines.

Cons: Lowest fares do not include a checked bag and the cost is very high ($120 AUD) to add a bag.

Pros: Friendly crew, well flown, good boarding procedure

Cons: Flight was about 10 mins late due to "paperwork"

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Pros: Not much. Incoming flight was late then turn-around was ridiculous.

Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.

Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.

Pros: Crew were great - some in cabin entertainment would have been great. Or since it was available for phone this should have been explained.

Cons: Allow power outlets for the mobile phones if movies were accessible

Pros: Staff friendly and helpful

Cons: My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops.

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.

Cons: Flights to & from Sydney to Melbourne were ok!

Pros: Check in was fast and easy Baggage claim was no wait

Cons: An hour+ delay due to a baggage discrepancy. But they were very apologetic and I'm glad they got it sorted before we left, understanding it was a security issue. But my seat was pretty horrible. The last seat at the back across from the toilet in the aisle - and there was no window in that row. Little kids running around (but luckily I like kids so I didn't mind).

Pros: No drama.

Pros: Not much to like... well I guess they got me there safe... LOL

Cons: Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants.

Pros: Service, food entertainment and catching up the lost time

Pros: Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly

Cons: Helpful and more smiles will be very useful. Upgrade the entertainment will be great.

Pros: Great flight, service, food and crew.

Cons: The crew were great it was on time and overall fabulous

Pros: Flight attendants were friendly and responsive.

Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.

Pros: Comfortable economy class, food throughout the flight.

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Seats are cramped

Pros: Crew were very conciliatory given a 45min flight delay

Cons: Plane snacks are generally disappointing

Pros: Good crew

Cons: Cheaper add booked luggage costs.

Pros: It was a routine flight experience

Cons: The flight was half an hour late arriving

Cons: I wish the land staff can be not so discriminative and please stop personal threaten against customers. Their bag drop leader Racheal is the most horrible person I have ever met in my life. Because of this horrified experience, I would never take Jetstar again.

Cons: Average service, too bad they are partnered/owned by Qantas