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My flight with Qantas was excellent, the crew were exceptional, the food was very good, and the seats were surprisingly spacious and comfortable. I was extremely disappointed when my checked bag did not make it onto my connecting flight, but was pleased with the ease of filing a report of a missing bag with Qantas at the Auckland airport - there, my pleasure ended. I can see, with an apple tag on my bag, that it is still in Sydney and has not moved in more than 30 hours. I shared the tracking information with Qantas and was assured when I filed the missing bag report that my bag would be delivered first thing the next morning on the next flight from Sydney to Auckland. Qantas' missing bag tracking feature still lists its status as "searching for your bag, check back later" more than a full 24 hours after filing the report despite my having shared tracking information, a photo of the bag, and calling the customer care line and being assured that an "urgent action message" had been sent to the team in Sydney. The lack of communication from Qantas' customer service department and the lack of action after an incredibly expensive business class ticket price is outrageous and has, definitively, affected my willingness to consider flying Qantas in the future, much less on long-haul international flights with high cost airfare.

I want a refund. I had to switch flights and buy another airline ticket because this one was delayed.

I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again

Helpful staff when I felt unwell. Qantas need to have an audio/music channel so you can listen to various music/.artists

It was a good flight and no complaints. It just wasn't anything that was better than any other flight.

Flight was canceled. I was not alerted. It was only kayak that alerted me

Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.

Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !

Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.

Short transfer time in Sydney and ground staff were excellent in assisting in clearing through a chaotic transfer security checking.