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Pros: "Yes, it was great."

Pros: "Crew was friendly, eager to help. Flight arrived on time."

Cons: "if the seat can be reclined a little more"

Pros: "Good"
Cons: "Good"

Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."

Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Pros: "Crew was prompt and courteous Entertainment choice was good"
Cons: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"

Pros: "The service was exceptional"

Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."

Pros: "The 787 was awesome. Very comfortable. Great staff and service."

Pros: "The service...the food...the entertainmrnt....tq tq tq"

Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."

Pros: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Cons: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."

Pros: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Cons: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."

Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"

Pros: "The crew are so courteous and helpful."

Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."

Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "Food was good also"

Pros: "Very good experience with ANA."
Cons: "None"

Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"

Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Great service"
Cons: "Interior show signs of aging"

Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."

Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."

Pros: "Movies!"
Cons: "Vegetarian food options."

Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"

Pros: "Hospitality of the staff was superb. Nice and clean cabin."

Pros: "flight attendants excellent"

Pros: "Great customer service and very kind staff!"

Cons: "Breakfast option"

Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"

Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."

Pros: "Seat"
Cons: "Food was a bit salty. Bread was so cold."

Cons: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."

Cons: "Plane was hot and a lot of food but it wasn't very good."

Cons: "Could not fall asleep as the chair would not recline enough"

Cons: "Hdhdhd"

Pros: "Ana is the best"
Cons: "Nothing"

Pros: "Excellent in every way"

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "service and comfort in Premium economy"
Cons: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."

Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."

Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"

Pros: "Muy confortable, la amabilidad de los tripulantes"
Cons: "Nothing"

Pros: "Nice and attentive crew Big a330 plane with great business class"

Cons: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"

Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"

Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"

Pros: "The situation so comfort"
Cons: "The limited wifi connection"

Pros: "The service was friendly and efficient. My seat was comfortable."
Cons: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."

Pros: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."

Pros: "The plane wasn't totally booked and very clean"

Pros: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Pros: "All very comfortable"
Cons: "It was delayed"

Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"

Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"

Cons: "Nasty passport control person at gate check in"

Pros: "friendly ,respectful, helpful,informative"
Cons: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."

Pros: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Cons: "As always, the economy chair area are small but roomier than other airlines."

Pros: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Cons: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."

Pros: "Friendly crew; good food"
Cons: "No wifi"

Pros: "Nice breakfast treat and chocolate is always appreciated"
Cons: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."

Pros: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."

Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Pros: "Comfortable flight."

Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"

Cons: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"

Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Pros: "Swiss being swiss, great service and food was quite nice."
Cons: "Airplane felt old, entertainment system is small and outdated."

Pros: "Loved the smoked salmon!!"
Cons: "No wifi or tv"

Pros: "The service on board was excellent, I would use this airlines in the future..."

Cons: "flight and luggage deliver delayed. Missed meeting as a result"

Pros: "Nice, clean and modern airplane with great service"

Cons: "Small spaces between seats"

Pros: "Food, staff, service"
Cons: "No leg room"

Pros: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."

Pros: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Pros: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Cons: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."

Pros: "Boarding was on time. Staff very courteous. No complaints at all"

Cons: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."

Pros: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Cons: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."

Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."

Pros: "zurich a great airport."
Cons: "cheese roll"

Pros: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Cons: "The movies were the same so coming back there was nothing to watch."

Cons: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."

Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."

Pros: "Flight was safe and crew was professional"
Cons: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."

Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"

Cons: "Was not able to perform online checkin and thsu was not able to pick seats."

Pros: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."

Cons: "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."

Pros: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Cons: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Pros: "Seats were good, flight attendants cordial."
Cons: "It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal."

Pros: "Crew friendly, attentive. Great plane, comfort, etc. Boarding & disembark easy. Given a little snack as we entered plane was a great touch!"

Cons: "Better organized boarding"

Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"

Pros: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Cons: "Would prefer flying with partner United though. Think they offered a better service on board"

Pros: "Crew and flight were great. overall excellent experience."

Pros: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Cons: "Food has to be better"

Pros: "Standard flight and comfort."
Cons: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."

Pros: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."

Pros: "Leg room, comfortable seats, staff great"
Cons: "Nothing"

Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"

Cons: "Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy."

Pros: "After the first flight on the incredible new plane, this was a disappointment. Plane seemed old and dilapidated."
Cons: "See above"

Pros: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"

Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."

Cons: "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."

Pros: "Monitor in front of me did not work during the whole flight."
Cons: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."

Pros: "The crew was very friendly as always."
Cons: "I didn't like having to wait on the plane for 5 hours while the plane was being worked on while still on ground at Denver International airport. I really didn't like that once arriving in Frankfurt International airport and missing my connecting flight I was provided a voucher for food that was worth 10 euros which wasn't enough to get a meal only a snack. I read an article on the plane on how well Lufthansa Airlines is doing and how much money they made but yet they have been giving the same amount on vouchers for a very long time."

Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."

Pros: "See above. The same applies."
Cons: "See above. The same applies."

Cons: "Sits are extremy tight"

Pros: "I like crew members service"
Cons: "Didn’t like seat was not comfortable plus some time smells bad in flight"

Pros: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Cons: "Security at Frankfurt is terrible!!! They open every other bag despite scanning with X-Rays!! Took me 50 minutes to get through security and to my next gate."

Pros: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"

Cons: "When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier."

Pros: "New plane. Very nice."
Cons: "not much."

Cons: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."

Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."

Pros: "Staff were polite Comfort ok Food was basic No entertainment."

Pros: "The flights were lovely, the food was very good (for airline food), the drinks were generous - even the cheap seats were offered wine or cocktails! And after dinner were served coffee with Bailey's or cognac. Hot towels were provided. I would seek out a Lufthansa flight again."
Cons: "It was very difficult to click into any movies, etc. That needs to be looked into. I spent a ridiculous amount just trying to get into a movie."

Pros: "It was ok"
Cons: "Nothing"

Pros: "Attends were good."
Cons: "Jain meal is not available which is available in all the flights like Emirates, United airlines, Turkish airlines etc"

Pros: "Friendly attentive crew"
Cons: "Tiny bathrooms. Food was ok. Not on time"

Pros: "Lufthansa crew is the best"

Pros: "Nothing in particular"
Cons: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."

Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."

Pros: "Excellent service and attentive crew. Food was good and arrived on time."

Pros: "The entertainment touch screen system is so much easier to use than the planes that have the remote controls. Having all of the toilets downstairs was nice. It was less noisy and had a little space to stretch. The crew was very friendly and helpful."
Cons: "Even though I was sitting on the left side aisle seat (2-seat section), it was very cramped. I'm only 5'2" and my legs were very uncomfortable. Along with less leg room than other airlines, it felt like the seat itself was narrower too. The food quality control was disappointing. The meal I had on the first leg of my flight (Mumbai-Munich), I noticed that it expired by about 2 weeks. And the complimentary water bottles also had a past expiration date (although, I don't know how water expires). Generally speaking, I think all of the meals I ate on Lufthansa were subpar compared to the many Asian airlines I've used for overseas flights. Quality could be improved and I think there's a missed opportunity to incorporate meal options correlated to the airline or international destinations (German airline, why not bratwurst? Pretzel bread?)"

Pros: "Unusually rough and crowded flight though that is hardly the fault of the airline."
Cons: "In economy class, there should either be adequate room for average sizes people at the least or seats should NOT be allowed to tilt back."

Pros: "Got two meals , very good service"

Pros: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Cons: "Too little space between consecutive rows on the plane."

Pros: "My parents had a wonderful experience. Very professional and courteous!"

Cons: "My connecting flight was very close in time and even when I told a stewardess while I was exiting the plane, she made no effort to get me any help to arrive at my next gate faster. This resulted in my having to run to my gate after waiting on the long line at customs and I barely made my flight. Had I not been as physically able, I would have missed my flight even at my normal fast-walking pace. This should not have occurred- I should not have to run to my gate from one flight to another especially when I raised this concern to an employee of Lufthansa as well as a customs officer."

Pros: "Our flight attendant in business class, Tobias (Tobi), was fantastic. He was very pleasant, attentive and professional. The food was delicious and served so promptly."

Pros: "Food was solid. It was nice to have two meals on the flight. Flight attendants were all great."
Cons: "Outside of mealtimes, ordering drinks throughout the flight was more difficult than other airlines. I'd also like to see more movie options. Boarding lines were sloppy and unorganized."

Pros: "Crew frequently visited with wa"

Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"

Pros: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Cons: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."

Pros: "I loved the food for the flight and the service, it's always a pleasure to travel with Lufthansa. Awesome entertaining opportunities."
Cons: "Nothing really"

Pros: "Yes, Very good"

Pros: "Very nice airplane and pleasant crew"

Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Cons: "Time"

Pros: "Everything works and quick to get to destination."

Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Pros: "The aircraft"
Cons: "No overbooking next time!"

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "I love the food"

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Pros: "All good"

Cons: "lost baggage"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Pros: "Friendly staff"
Cons: "Leg room"

Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Pros: "kLM staff was great."

Cons: "Flight departed 35 minutes late"

Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Pros: "Great service"

Pros: "Excellent very good"
Cons: "Everting so good ex"

Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Pros: "On time"

Pros: "Good flights. Good prices."

Pros: "Pleasant flight"

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Pros: "Very friendly crew"

Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."

Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Pros: "great choice of entertainment content, friendly crew"

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "Spacious cabins, friendly service"

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Cons: "I missed my flight because of MU"

Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"

Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"