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Pros: The crew did above and beyond what was expected. They were nice, friendly, and professional.

Cons: The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding.

Pros: service and food

Pros: The crew,the staff were very friendly and polite the food was definitely below par seat not very comfortable , entertainment good variety.

Cons: The food could be better ! My partner and brother in-law are filipino could not even eat let alone myself !! The seats are very close together even though there is lots of room under the seat in front witch was very much like myself being over 6 foot. I don’t know if the hardness of the seats are a safety thing but my ass was sore after the first half hour and after 8 hours wow not good!!!

Pros: No!

Pros: Not Satisfied!

Cons: Need improvements

Cons: The food.

Pros: Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications.

Cons: All very good except the VGML could be better and more creative.

Cons: No movies, seats were hard , could have used more beverages.

Pros: Yes indeed. Polite and listening.

Cons: Snacks at the beginning, dessert, and inflight duty free.

Cons: Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it.

Pros: Crew were ok

Cons: Delayed Not enough blanket Seat angle too upright, not comfortable

Pros: Best crew I have ever had

Cons: Leg room is too small.

Pros: The food!!!!

Cons: Nothing

Pros: Service, food served.

Cons: Economy class legroom is too tight and not comfortable.

Pros: seats and airplane are in superior state

Cons: the food and boarding

Pros: Service with a smile. Great manners.

Cons: Nothing. Great crew, food, flight.

Pros: Still the most economical choice to fly from Brunei direct to Australia.

Cons: The chairs stuck and you need to be powerful to lower it. In need of maintenance. Staff were cold. Lack enthusiasm to serve. In need of hospitality training.

Pros: I was informed of the retimed departure well ahead of time, and the flight departed on time. My SFML was super delish, and the CSO was very friendly.

Cons: On this flight, honestly cant think of any.

Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.

Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.

Pros: Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room.

Cons: Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard.

Pros: Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!

Cons: I was sitting around a lot of families with kids

Pros: New Boeing 787, crew very tidy and efficient.

Cons: The change over in Dubai for crew change. Shame we have to leave the aircraft and re-board. The entertainment kept playing up and the choice of films was not brilliant.

Cons: The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do.

Pros: I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare

Cons: BYojet shouldn't be with Kayak get rid of them.

Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.

Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.

Pros: Friendly crew, always available and happy to help

Cons: Boarding was late

Pros: Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!

Cons: I was sitting around a lot of families with kids

Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.

Cons: Nothing.

Cons: Change to HiFly plane - noticeable difference in most aspects

Pros: The cabin crew were very friendly, organised and polite.

Cons: The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep.

Pros: Price

Cons: Transiy in Brunei airport there is nothing to do at all.

Pros: No problem

Cons: Service can b warmer

Pros: The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages.

Cons: The bathrooms needed to be restocked with towels and toilet paper.

Cons: Food can be way better

Cons: First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings.

Pros: The crew,the staff were very friendly and polite the food was definitely below par seat not very comfortable , entertainment good variety.

Cons: The food could be better ! My partner and brother in-law are filipino could not even eat let alone myself !! The seats are very close together even though there is lots of room under the seat in front witch was very much like myself being over 6 foot. I don’t know if the hardness of the seats are a safety thing but my ass was sore after the first half hour and after 8 hours wow not good!!!

Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.

Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.

Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.

Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.

Pros: No problem

Cons: Service can b warmer Practically no entertainment, just a common screen

Cons: Everything was good except for the food. It was average

Pros: Crew was great. Food was excellent.

Cons: Boarding process. Everyone rushed in when the gate was opened. No sequential boarding.

Pros: The crew was amazing as usual. The seat was comfortable but lacks storage areas.

Cons: Boarding process at MNL needs to be more organized.

Pros: Very friendly crew. Everything on time we landed even earlier. Comfortable seats and distance between seats rows

Pros: The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!

Pros: The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!

Pros: Crew was great. Food was excellent.

Cons: Boarding process. Everyone rushed in when the gate was opened. No sequential boarding.

Pros: Amazing crew , both ground and in fligbt

Pros: The crew was amazing as usual. The seat was comfortable but lacks storage areas.

Cons: Boarding process at MNL needs to be more organized.

Pros: Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!

Cons: Maybe more veg selections on main menu and more/better beer.

Cons: First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings.

Pros: The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!

Cons: Everything was great!

Pros: Passengers and crew were all nice and accommodating. Food was great!

Cons: Temperature was very cold 21C but perhaps that is to inhibit spread of germs.

Pros: I HAD TO CANCELPAL TOLD ME GO TO VAYAMA VAYAMA STAFF MISINFORMED ME ON COSTS AND PROCESS

Cons: The food (fish and rice) was tasteless.

Pros: Crew was good!

Cons: Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!

Pros: Crew was very good. The food was better than most.

Cons: The toilets should be checked for cleanliness more often, and supplies replenished.

Cons: Off boarding in Abu Dhabi

Pros: Business Class Seats were comfortable

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: N/A

Cons: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Pros: Snacks

Cons: 2h late!

Pros: nothing

Cons: everything

Pros: We were able to leave the country quickly.

Cons: It was freezing on the plane.

Pros: Plane was clean

Cons: Food could be better!

Pros: Comfort & punctuality

Pros: Nothing.

Cons: Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight

Cons: Sitting arrangement Was poor. Five of us had five different seat. Missing luggage.

Pros: Nothing

Cons: Food.

Pros: Clean cabin and good service

Cons: Not every body is doing extra miles to make customer happy

Pros: The service was outstanding! All of the flight attendants were amazing!

Pros: Just ok

Cons: The crew and the service

Cons: Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists.

Cons: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Pros: The fact that we had dinner and a snack was great! The crew were fantastic!

Cons: It was a bit cramped but overall it was a wonderful experience

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: Snacks

Cons: 2h late!

Pros: Amazing crew. Seats comfortable

Pros: Amazing crew.comfortable seats

Pros: Funny you should ask about the trip! We ended up buying them through Flyus.com because it was one of the options that popped on my search. Little did I know that I was getting my self in a very bad situation. This travel agency that was suggested by you guys is a total scam! We first tried making a name correction and they wouldn’t help. They basically wanted me to get a new ticket, twice the price I had previously paid for the other one. Then when the whole Corona Virus started happening, we tried canceling our tickets. Were we able to do it? Not really. Did we get our money back? Nope. They are giving us “credit” for when we rebook them, but to do so we will need to pay around $800/ticket in fees!!

Cons: Better costumer service. The ability to actually cancel our tickets and get our money back. The fact that we weren’t able to make this trip wasn’t in our hands!!

Pros: All the service.

Cons: nothing.