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Cons: The websites should be improved that allow users to login.

Pros: having the access to a direct flight to the Philippines.

Cons: enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year.

Pros: Awesome experience

Cons: Many changes and mistakes

Pros: The seat were nice & the staff more helpful than before

Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Pros: It’s OK

Cons: Need improvements

Pros: The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything

Cons: The crew could be more friendly , more personal

Cons: Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience.

Pros: food and seat are good.

Pros: Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class.

Pros: Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices

Cons: sanitation wipes for trays and arm rests

Pros: Crew were ok

Cons: Delayed Not enough blanket Seat angle too upright, not comfortable

Pros: Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!

Pros: Price

Cons: Transiy in Brunei airport there is nothing to do at all.

Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.

Cons: Nothing.

Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.

Pros: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Cons: Better food choice. Sets more comfortable. Offer better price for upgrades.

Pros: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.

Cons: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...

Cons: Food

Cons: 4 hs delay

Cons: Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main.

Pros: Promptness in service!

Cons: Food

Pros: Very good crew who were welcoming and attentive

Cons: We were placed at an international gate, had to wait for stairs (for the rear of the plane) and then a bus to the terminal. We arrived early but by the time we had waited for steps, bus etc, we were late!

Pros: Good experience overall

Cons: Offer cappuccino along with coffee, tea, and juice.

Pros: I don’t like it

Cons: They take my money because my flight it’s was over And they charge me twice

Pros: All the service.

Cons: nothing.

Cons: No entertainment facilities available even in business class

Pros: No thank

Cons: Baaad

Cons: Not being cancelled and delayed

Cons: My entertainment system was not working, so was my seatmate's.

Pros: A very comfortable flight with no turbulence!!

Cons: I loved the crew!! Hard working and attentive!!

Pros: Staff were all good and professional

Cons: I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time

Cons: The flight attendants would forget me when tending to everyone

Cons: Food and service.

Pros: Can i request for a food that us not pork? I don't eat pork nor shrimp, i will be traveling on the 5th of January again and i don't want that we will be starving again for the second time since last time we never eat for they don't have anything substitute for pork. Hope they will serve some chicken or beef for not everyone will eat pork and to starve while on the plane is not acceptable for we paid for it. Thanks

Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.

Pros: The seat was not super comfortable but the crew was really lovely and so helpful!

Cons: More padding on the seat would have been nice

Pros: Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent.

Pros: Crew was amazing

Cons: Seats was kinda uncomfortable. Leather seats would be great

Pros: Crew are great. Plane is cool, A380.

Cons: Connecting flight is in a hurry, time is tight.

Pros: The service was consistent and crew were all very respectful and did their best.

Cons: The seats were extremely narrow, hard and uncomfortable....

Pros: Super friendly and accommodating flight attendants. Nice touch with free snacks onboard.

Cons: Seats get very uncomfortable over time. More leg room.

Pros: The Turkish crew is very attentive and nice.

Cons: Turkish airlines is perennially late. I’ve either missed my connection or had to run to my gate every single time I’ve flown internationally with them. This seems to be pretty well known among the travelers that use them often.

Cons: Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before.

Pros: Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time

Cons: We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason.

Cons: I couldn’t recline my seat. Something should be done.

Cons: The websites should be improved that allow users to login.

Cons: Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice.

Pros: Free space

Cons: Layover switch

Cons: Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!

Pros: Crew was very friendly

Cons: More comfortable seats

Cons: Provide cover for eyes so that we can sleep better

Pros: Brand New a350-900. Great price

Cons: Food choices for westerners, more leg room.

Pros: They are friendly and able to be approach when we have

Cons: The flight was new.

Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.

Cons: Immigration

Pros: Still an affordable choice to fly from Brunei direct to Australia.

Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.

Pros: Crew was great. Apartment class was great!

Cons: Don't put on the airport board that the plane is boarding when it is not

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Cons: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Cons: Sure

Pros: Nothing

Cons: Need improvements

Pros: The crew was amazing as usual. The seat was comfortable but lacks storage areas.

Cons: Boarding process at MNL needs to be more organized.

Cons: I wish there's a better airport system and updated screening tools/machine in MIA so luggages doesn't have to be scanned and open 4 times before you get to the gate.

Pros: Great crew. Old plane. Late arrival. Great food.

Cons: Business class seats are old.

Pros: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.

Cons: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...

Cons: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.

Cons: The delay was out of there hands and other passengers did not listen to instructions So not there fault really

Pros: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged

Cons: I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours.

Pros: The crews were attentive, hospitable.

Cons: The same as above. Even sitting on Comfort seat, it's not comfortable, there's no place to keep belongings, next to toilets.

Cons: Wish there were more English instructions spoken. It was mostly Thai and Chinese.

Pros: Everything

Cons: Nothing

Pros: 2 passengers seats Food Quick boarding Flight on time

Pros: Food was fantastic, everyone was friendly, plane was clean and orderly.

Cons: Plane was 3+ hours late to depart from San Francisco to San Diego on Christmas Eve. Flight attendants could have been much friendlier. Although it didn't apply to me, I didn't like the manner in which the heavyset female flight attendant asked people to store their items under their seats as we were arriving in San Diego. She was very grumpy. Not polite. No smile. Very bossy.  Her poor attitude was definitely not necessary. Alaska can do a lot better.

Pros: Eva does a nice job keeping you fed and happy!

Cons: If you are a big guy, tall or broad or both, you should absolutely get either an exit row or upgrade to plus. This is an airline made for smaller folks from Asia.