Flights to Newcastle upon Tyne (NCL)

Pros: The in flight services met my expectations.

Cons: We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated.

Cons: Lost my luggage

Cons: I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs.

Cons: Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends

Pros: I like the dealing of staff members

Cons: Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems

Pros: Fabulous flight and trip to Australia

Cons: Nothing

Cons: Maybe the only thing the tea was not hot enough.

Pros: Service on the plan was excellent. Food was delicious

Pros: I like the dealing of staff members

Cons: Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems

Cons: Nothing

Pros: Everything else was good.

Cons: The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator.