Very bad service and food variety will never come back again
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
They should resume the fast track for business / first class passengers
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time
Superb experience. I hope they bring back the fast track option at Heathrow immigration.
Although the flight was delayed and out of their control, we boarded and were underway in no time. The crew were great, the service A1 and the meal was superb ( I had the chicken dish). I would fly with Qantas again, anytime. Noel Swift
Overall, it was a very good experience. I would have given it a 10/10, especially based on our flight from SFO to Melbourne. The cabin crew on that flight were wonderful and incredibly attentive. They took extra care when setting up our beds so we could sleep comfortably without being disturbed. Dinner was served promptly and smoothly. I woke up quite late, when the flight was already preparing for landing, and the crew still made sure I was taken care of. They brought me English tea in a proper cup, and when it was time to prepare the cabin for landing, they thoughtfully transferred it into a takeaway cup so I could continue enjoying it along with some breakfast. Those small, thoughtful gestures made the long flight feel much more comfortable and special. The service from the SFO to Melbourne crew was truly excellent.
From start to finish, every part of the experience was outstanding. The care and kindness shown to my 95-year-old mother was exceptional—truly 10 out of 10. From the assistance she received at Sydney Airport while boarding the plane to the help she was given when arriving at Wagga Wagga Airport, every staff member was friendly, professional, and genuinely caring. They made her feel comfortable, safe, and well looked after throughout her journey. A heartfelt thank you to everyone who helped make my mother's trip such a wonderful experience. Your compassion and dedication are greatly appreciated.
My flight with Qantas was excellent, the crew were exceptional, the food was very good, and the seats were surprisingly spacious and comfortable. I was extremely disappointed when my checked bag did not make it onto my connecting flight, but was pleased with the ease of filing a report of a missing bag with Qantas at the Auckland airport - there, my pleasure ended. I can see, with an apple tag on my bag, that it is still in Sydney and has not moved in more than 30 hours. I shared the tracking information with Qantas and was assured when I filed the missing bag report that my bag would be delivered first thing the next morning on the next flight from Sydney to Auckland. Qantas' missing bag tracking feature still lists its status as "searching for your bag, check back later" more than a full 24 hours after filing the report despite my having shared tracking information, a photo of the bag, and calling the customer care line and being assured that an "urgent action message" had been sent to the team in Sydney. The lack of communication from Qantas' customer service department and the lack of action after an incredibly expensive business class ticket price is outrageous and has, definitively, affected my willingness to consider flying Qantas in the future, much less on long-haul international flights with high cost airfare.
Going from Sydney to London on a single flight number was very convenient, not having to worry about changing planes. Entertainment system on A380 economy cabin is very dated. Lavatories are small. The self serve refreshments have been significantly reduced since the A380 first started.
It was ok, but not what it was like 20 years ago
Great food and good entertainment options for the long flight.
It seems that qantas are trying hard to regain their status as Australia's premier airline. I only flew economy but happy with the service entertainment, food, configuration everything.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
Old plane nothing worked no charging facilities for phones etc
Flight was extremely delayed and they didn’t feed us for a 4 hour delay
We had a fantastic crew, super friendly and very helpful but the actual boarding part of it was terrible. You actually felt like we were going to a Third World country to be honest all the way up to the airport and the way it was split up going in all different kinds of directions and no one knew what they were supposed to do was extremely stressful
Very good except my gluten free coeliac meal was not loaded
Crew is always very pleasant. I solely fly one world and always have great experience with BA. Thank you!
I'm flying several times per month in business class. You had the worst food by far from any company I have ever flew with. The Spanish wine was great. I purchased Internet, but it didn't work well for most of the flight.
I liked the crew and boarding, short wait between flight was great. My problem was that the WiFi was not accessible through my phone and on the trip from Britain and Larnaca I didn’t have much entertainment. On my way there I felt that the didn’t give up much food for a 6 hour flight….I didn’t eat much in between flights assuming that they will serve something more substantial than what was served so I was really hungry when I was in Cyprus
Boarding from the SFO lounge is a big improvement. Although the first class dining room inside the lounge is becoming very crowded.
Decent flight, helpful middle seat blocking in business. Boarding staff was polite and helpful. Unfortunately the airport directions to this gate were a mess and the check in staff did not alert us to the confusing signage or any proactive information about the lounge. On board the flight, food and drinks were decent but average. Comparatively, SASs new business catering on this route shines above both in quality and service
we originally had premium economy seats when we booked, but because we were forced to re-book because the first leg of our journey was delayed for several hours, we had to fly economy. Less room, less comfortable.
Flight was fine. We were in business class, so lie-flat seats were appreciated. Kids were in premium and said it was nice. Flight was delayed by 3 hours, so we missed everything we had planned in London the first day.
