British Airways (BA)
| IATA code | BA |
|---|---|
| Routes | 482 |
| Top route | London Heathrow to Edinburgh Turnhouse |
| Airports served | 213 |
| Top airport | London Heathrow |
Pros: I got back to London ahead of schedule, which was nice
Cons: The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?
Pros: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval
Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!
Cons: No WiFi.
Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.
Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments
Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle
Pros: Very pleasant and helpful crew
Cons: Improved seating comfort, leg barrier or something
Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing
In Hong Kong the BA first class service was fabulous and got my travel arranged
The idiots on the phone sounded like they had never flown
Pros: Food was extremely good for economy & professional & experienced cabin crew.
Cons: 747 showing its age!
Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself
Pros: Everything ran on time.
Pros: Crew was OK ,seat tight
Cons: More cushion and a little wider seat !
Pros: The food was good, the crew was friendly, and the plane was clean.
Cons: flight out of Ghana was delayed by 2 hours.
Pros: crew members are polite and clear in instructions
Cons: the check-in time is very long, need to open more counters
Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.
Pros: Nice staff
Cons: Seats are too small, I don't have space for my upper legs.
Cons: Seat didn’t recline...
Pros: Crew and pilot great.
Cons: Toilet was dirty.
Cons: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.
Pros: Crew was great
Cons: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!
Pros: Crew was friendly, booked seat was good.
Cons: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.
Pros: The flight was 9hr each leg which is not baf of elder people. The food was fine. Entertainment was good. Austin to london flight was a little spacious and comfortable.
Cons: You need to display gate information for connecting flight well in advance for thr elder people to get to the gate on time. We had the gate information displayed just 1 hour before departure. London to hyderabad flight was too cold. If the temperature was adjusted above 72 degrees it would have been appreciated. London to hyderabad flight was cramped up. Not at all spacious, my knees started to hurt after the flight.
Pros: Easy boarding.
Cons: British Airways is the only airline I’ve flown that doesn’t off free water.
Pros: No idea why BA charge for food and drink - budget airline trait
Pros: Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus.
Cons: Proper communication by both BA and local handlers at the airport in Iceland.
Cons: Great experience
Cons: Rude staff
Good
Cons: Timing is good
Pros: Crew had filled overhead lockers with their bags leaving no room for ours
Pros: The crew was really good
Cons: Perhaps seats just a bit more confortable. Overall a very good airline
Pros: Easy and quick boarding.
Cons: Seat space was tight
Pros: Female Flight attendant was very rude
Pros: Good seats and smooth flight
Cons: No free snacks
Pros:
All services were superb. From boarding, food, to bye bye from Crew very unique. Good team
Cons: Every was excellent
Delayed flight departure and arrival
Pros: Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned
Cons: Lost of deposited money to tea nsportation due to delay plane arrival
Very exceptional Service
Pros: ON time Flight
Cons: Nothing
Cons: At BA staff treats you inconsistent
Cons: It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again.
Business class
Pros: Great service.
Cons: Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,
Cons: Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed.
Cons: Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!
Pros: Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew.
Cons: Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?
Cons: Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane.
No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped
We were not aware of this configuration.
Pros: Captain gave us good updates on delay.
Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.
Cons: There was nothing that could be better - it was 110% perfect already
Pros: The seat was awful. Narrow with little leg room , hard on the backside, minimal recline.
Cons: See above
Pros: Good crew
Cons: Some free snacks could have helped
Pros: Overall good flight
Cons: Free snacks and drinks
Pros: Club Europe- excellent attentive crew, excellent food!
Cons: Nothing! They were the best!
Cons: Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable.
Very disappointing.
Cons: Missed our connection because of problem w jetway
Pros: Good food (chicken)
Cons: Seating too tight
Cons: The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour.
Not even a glass of water free of charge.
Pros: British airways, does what it says on the tin.
Cons: If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!
Cons: Some form of entertainment
Pros: Gate was super close to the lounge.
Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding.
The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time).
The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant.
Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.
Pros: Nothing!
Cons: Boarding was chaotic. The flight attendants never even asked us if we wanted anything to drink- never! Not even water. They were just too busy serving those who were buying food and drinks on board. For a 4-hour flight?!!! Simply unacceptable.
Pros: Nothing British airways was fine
Cons: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again
Cons: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu
Cons: The primume economy was out of date - compered to BA we flew from Telling Aviv to London
Pros: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval
Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.
Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments
Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing
In Hong Kong the BA first class service was fabulous and got my travel arranged
The idiots on the phone sounded like they had never flown
Pros: Food was extremely good for economy & professional & experienced cabin crew.
Cons: 747 showing its age!
Pros: Everything ran on time.
Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.
Pros: Crew was great
Cons: The way they collect trash in the plane after serving food looked a little primitive. The crew walks around without trash bags and picks up passengers' trash and just stacks them on their arms or on their cart. I have traveled with BA many times in the past 40 yrs, and i don't remember this scene. Either I was not paying attention, or this is the new policy???!!
Cons: Great experience
Good
Cons: Timing is good
Pros: The crew was really good
Cons: Perhaps seats just a bit more confortable. Overall a very good airline
Pros:
All services were superb. From boarding, food, to bye bye from Crew very unique. Good team
Cons: Every was excellent
Business class
Pros: Great service.
Cons: Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,
Pros: Captain gave us good updates on delay.
Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.
Cons: There was nothing that could be better - it was 110% perfect already
Pros: Overall good flight
Cons: Free snacks and drinks
Pros: Club Europe- excellent attentive crew, excellent food!
Cons: Nothing! They were the best!
Cons: Some form of entertainment
Cons: No WiFi.
Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle
Pros: Very pleasant and helpful crew
Cons: Improved seating comfort, leg barrier or something
Pros: Crew was OK ,seat tight
Cons: More cushion and a little wider seat !
Pros: The food was good, the crew was friendly, and the plane was clean.
Cons: flight out of Ghana was delayed by 2 hours.
Pros: Nice staff
Cons: Seats are too small, I don't have space for my upper legs.
Cons: We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie.
Pros: No idea why BA charge for food and drink - budget airline trait
Pros: Easy and quick boarding.
Cons: Seat space was tight
Pros: Good seats and smooth flight
Cons: No free snacks
Delayed flight departure and arrival
Pros: Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned
Cons: Lost of deposited money to tea nsportation due to delay plane arrival
Very exceptional Service
Pros: ON time Flight
Cons: Nothing
Cons: At BA staff treats you inconsistent
Cons: Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!
Pros: Good crew
Cons: Some free snacks could have helped
Pros: Good food (chicken)
Cons: Seating too tight
Pros: British airways, does what it says on the tin.
Cons: If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!
Pros: I got back to London ahead of schedule, which was nice
Cons: The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?
Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!
Cons: The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself
Pros: crew members are polite and clear in instructions
Cons: the check-in time is very long, need to open more counters
Cons: Seat didn’t recline...
Pros: Crew and pilot great.
Cons: Toilet was dirty.
Pros: Crew was friendly, booked seat was good.
Cons: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.
Pros: The flight was 9hr each leg which is not baf of elder people. The food was fine. Entertainment was good. Austin to london flight was a little spacious and comfortable.
Cons: You need to display gate information for connecting flight well in advance for thr elder people to get to the gate on time. We had the gate information displayed just 1 hour before departure. London to hyderabad flight was too cold. If the temperature was adjusted above 72 degrees it would have been appreciated. London to hyderabad flight was cramped up. Not at all spacious, my knees started to hurt after the flight.
Pros: Easy boarding.
Cons: British Airways is the only airline I’ve flown that doesn’t off free water.
Pros: Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus.
Cons: Proper communication by both BA and local handlers at the airport in Iceland.
Cons: Rude staff
Pros: Crew had filled overhead lockers with their bags leaving no room for ours
Pros: Female Flight attendant was very rude
Cons: It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again.
Cons: Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed.
Pros: Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew.
Cons: Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?
Cons: Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane.
No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped
We were not aware of this configuration.
Pros: The seat was awful. Narrow with little leg room , hard on the backside, minimal recline.
Cons: See above
Cons: Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable.
Very disappointing.
Cons: Missed our connection because of problem w jetway
Cons: The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour.
Not even a glass of water free of charge.
Pros: Gate was super close to the lounge.
Cons: The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding.
The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time).
The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant.
Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey.
Pros: Nothing!
Cons: Boarding was chaotic. The flight attendants never even asked us if we wanted anything to drink- never! Not even water. They were just too busy serving those who were buying food and drinks on board. For a 4-hour flight?!!! Simply unacceptable.
Pros: Nothing British airways was fine
Cons: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again
Cons: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu
Cons: The primume economy was out of date - compered to BA we flew from Telling Aviv to London
