Guest reviews
Overall rating
7.3
Good
Based on 18,695 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
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British Airways traveller reviews
Pros
"Crew were friendly and helpful."
(in 314 reviews)
"Excellent service and great food."
(in 167 reviews)
"Comfortable seats and good food"
(in 53 reviews)
Cons
"Poor poor customer service!"
(in 42 reviews)
"Economy seats are very uncomfortable."
(in 36 reviews)
"seats were cramped, insufficient leg room"
(in 40 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
customer service
connecting flight
business class
crew was friendly
short flight
good food
great flight
entertainment options
window seat
seats were uncomfortable
good service
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6.0
Delayed by an hour boarding passes not working properly
Pros: The captain was very apologetic and the crew were friendly.
Cons: The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems.
review from
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6.0
Uncomfortable seating in airbus 380
Cons: Space is very tight with BA A380 2-3-2 biz class.
review from
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3.6
Cons: The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience.
review from
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7.3
Good Red Eye Route
Pros: Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport.
Cons: Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better.
review from
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6.6
Cons: No TV or entertainment. Very little leg room... !!
review from
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10.0
Excellent
Pros: Meals, crew, movies
Cons: N/A
review from
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10.0
Very good
Pros: Everything
Cons: N/A
review from
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3.3
Couldn’t find someone to open the door
Cons: Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’.
review from
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2.0
Cons: Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!
review from
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3.6
Cons: Absolutely no leg room despite paying additional fee
review from
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4.0
Cons: HHad to pay for even basic drinks No entertainment
review from
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3.6
Pros: Crew very helpful
Cons: New booking system where you cannot select seats without paying more money is outrageous. Will fly Virgin next time. Seats did not recline Flight left three hours late. Nearly missed connection. Very stressful experience
review from
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7.3
Good Red Eye Route
Pros: Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport.
Cons: Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better.
review from
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6.6
Cons: No TV or entertainment. Very little leg room... !!
review from
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6.0
Delayed by an hour boarding passes not working properly
Pros: The captain was very apologetic and the crew were friendly.
Cons: The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems.
review from
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6.0
Uncomfortable seating in airbus 380
Cons: Space is very tight with BA A380 2-3-2 biz class.
review from
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3.6
Cons: The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience.
review from
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3.3
Couldn’t find someone to open the door
Cons: Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’.
review from
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2.0
Cons: Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!
review from
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3.6
Cons: Absolutely no leg room despite paying additional fee
review from
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4.0
Cons: HHad to pay for even basic drinks No entertainment
review from
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3.6
Pros: Crew very helpful
Cons: New booking system where you cannot select seats without paying more money is outrageous. Will fly Virgin next time. Seats did not recline Flight left three hours late. Nearly missed connection. Very stressful experience
review from
Flight status
British Airways route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
6291
Johannesburg
JNB
Livingstone
LVI
6292
Livingstone
LVI
Johannesburg
JNB
6438
Cape Town
CPT
Johannesburg
JNB
6312
Durban
DUR
Cape Town
CPT
6249
Johannesburg
JNB
Port Elizabeth
PLZ
6401
Johannesburg
JNB
Cape Town
CPT
6301
Cape Town
CPT
Durban
DUR
6230
Port Elizabeth
PLZ
Johannesburg
JNB
6200
Durban
DUR
Johannesburg
JNB
6205
Johannesburg
JNB
Durban
DUR
6323
Cape Town
CPT
Port Elizabeth
PLZ
6324
Durban
DUR
Port Elizabeth
PLZ
6324
Port Elizabeth
PLZ
Cape Town
CPT
6323
Port Elizabeth
PLZ
Durban
DUR
124
Manama
BAH
London
LHR
485
Barcelona
BCN
London
LHR
148
Beirut
BEY
London
LHR
10
Bangkok
BKK
London
LHR
393
Brussels
BRU
London
LHR
869
Budapest
BUD
London
LHR
142
New Delhi
DEL
London
LHR
236
Moscow
DME
London
LHR
901
Frankfurt am Main
FRA
London
LHR
799
Helsinki
HEL
London
LHR
8
Tokyo
HND
London
LHR
276
Hyderabad
HYD
London
LHR
18
Seoul
ICN
London
LHR
132
Jeddah
JED
London
LHR
178
New York
JFK
London
LHR
665
Larnaca
LCA
London
LHR
879
Saint Petersburg
LED
London
LHR
81
London
LHR
Accra
ACC
191
London
LHR
Austin
AUS
125
London
LHR
Manama
BAH
478
London
LHR
Barcelona
BCN
149
London
LHR
Beirut
BEY
9
London
LHR
Bangkok
BKK
392
London
LHR
Brussels
BRU
143
London
LHR
New Delhi
DEL
193
London
LHR
Dallas
DFW
235
London
LHR
Moscow
DME
944
London
LHR
Dusseldorf
DUS
245
London
LHR
Buenos Aires
EZE
490
London
LHR
Gibraltar
GIB
249
London
LHR
Rio de Janeiro
GIG
247
London
LHR
São Paulo
GRU
794
London
LHR
Helsinki
HEL
31
London
LHR
Hong Kong
HKG
7
London
LHR
Tokyo
HND
277
London
LHR
Hyderabad
HYD
217
London
LHR
Washington
IAD
197
London
LHR
Houston
IAH
17
London
LHR
Seoul
ICN
133
London
LHR
Jeddah
JED
183
London
LHR
New York
JFK
55
London
LHR
Johannesburg
JNB
275
London
LHR
Las Vegas
LAS
281
London
LHR
Los Angeles
LAX
1340
London
LHR
Leeds
LBA
664
London
LHR
Larnaca
LCA
878
London
LHR
Saint Petersburg
LED
576
London
LHR
Milan
LIN
500
London
LHR
Lisbon
LIS
35
London
LHR
Chennai
MAA
456
London
LHR
Madrid
MAD
243
London
LHR
Mexico City
MEX
207
London
LHR
Miami
MIA
65
London
LHR
Nairobi
NBO
5
London
LHR
Tokyo
NRT
295
London
LHR
Chicago
ORD
39
London
LHR
Beijing
PEK
67
London
LHR
Philadelphia
PHL
289
London
LHR
Phoenix
PHX
854
London
LHR
Prague
PRG
169
London
LHR
Shanghai
PVG
287
London
LHR
San Francisco
SFO
11
London
LHR
Singapore
SIN
279
London
LHR
San Jose
SJC
165
London
LHR
Tel Aviv
TLV
706
London
LHR
Vienna
VIE
Top flight routes
Top airports served by British Airways
- London Heathrow Airport (LHR)
- Dallas/Ft Worth & other airports Airport (DFW)
- Chicago O'Hare International Airport (ORD)
- Miami Airport (MIA)
- New York John F Kennedy Intl Airport (JFK)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- London Gatwick Airport (LGW)
- Madrid Barajas Airport (MAD)
- London City Airport Airport (LCY)
- Dublin Airport (DUB)
- Charlotte Douglas Airport (CLT)
- Helsinki-Vantaa Airport (HEL)
- Sydney Kingsford Smith Airport (SYD)
- Phoenix Sky Harbor Intl Airport (PHX)
British Airways contact information
- BA IATA code
- 1300 767 177 Call
- britishairways.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
