British Airways (BA)
| IATA code | BA |
|---|---|
| Routes | 492 |
| Top route | London Heathrow to Edinburgh Turnhouse |
| Airports served | 216 |
| Top airport | London Heathrow |
Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.
Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets .
Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !!
Third when i checked in and wanted to chose my seat 50$ each !!!
Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener
Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app
Cons: Too long to get luggage off plane
Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.
Pros: Our flight attendant was awesome. Very friendly and attentive.
Cons: The cabin temperature was cold and the flight was delayed by over an hour.
Cons: Plane was late taking off,
Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.
Pros: Staff was great. Good experience for our first overseas flight
Pros: The service, was excellent
Cons: Other passengers not respecting the crews instructions.....
Pros: Crew good, plane clean.
Cons: Seats very cramped.
Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.
Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.
Pros: The crew were amazing and attentive
Cons: nothing that i can think of
Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!
Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.
Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.
Cons: WiFi
Cons: Entertaining on board
Pros: Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.
Cons: Nothing on this occasion.
Cons: Honestly nothing needed improvement/ it was a really good experience!
Pros: Speed boarding and organized overall. Nice crew.
Cons: The airplane was really old.
Cons: - Leave on time
- Working onboard Entertainment system
Pros: The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.
Cons: Food selection
Cons: Checking, boarding and overall experience
Pros: Yes
Cons: Was excellent
Pros: The crew.
Cons: The aircraft: too old! No charging ports, entertainment system horrible.
The food was not super.
Pros: The crew were all nice.
Cons: Aircraft VERY aged--NO charging ports?!
Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such.
Do NOT get the veggie pasta, it's terrible.
Overhead bins do not hold large bags correctly.
Cons: Pre boarding at the gate was slightly chaotic
Cons: The cabin lights were left on too long for a red eye.
Cramped quarters - but that is true of every airline now.
We did receive a blanket and pilllow, which was nice.
Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK
Nice smooth flight.Nice pleasant crew
Pros: Crew was very nice and no surprises while boarding at the gate
Cons: You had to pay for snacks or water
Pros: The food. Crew was ok
Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $
Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.
Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose
Pros: Crew was amazing
Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!
Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!
Cons: On time.
Cons: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.
Pros: The crew was nice
Cons: Se take to much turbulence
Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.
Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...
Pros: Crew was nice. No water or basic beverage service
Cons: Water or basic beverage service
Pros: Crew was amazing!!!
Cons: The onboard entertainment
Cons: The entertainment system broke down and the flight attendants seemed sassy
Pros: the price is why we chose BA, but never again
Cons: crew seemed bored and annoyed to be on the plane, seats were pretty awful
Pros: Smooth boarding/ de-planing ; everything was on time
Cons: Small aircraft
Pros: The crew was amazing
Cons: Great job
Pros: Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.
Pros: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??
Cons: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.
Cons: complimentary water needed
Pros: Seats and crew great boarding was a nightmare
Cons: Better boarding patrol
Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!
Cons: 5 stars all around
Pros: Amazing crew , very accommodating , and friendly , professional, excellent!
Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.
Pros: The Check in LADY was amazing
Cons: On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?
Pros: Seats were small.
Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.
Cons: On time departure
Pros: Problems started at check in and it went downhill from there
Cons: Customer service mostly
Pros: It was incredibly quick!
Cons: Please provide enough blankets. The canin was cold!!!
Pros: Crew was amazing
Cons: The food needs a lot of work
Pros: Smooth landing
Cons: It was a bit warm
Pros: Staff was great. Good experience for our first overseas flight
Pros: The crew were amazing and attentive
Cons: nothing that i can think of
Cons: WiFi
Cons: Entertaining on board
Pros: Efficient boarding and left early! Hold luggage arrived really quickly on conveyor belt.
Cons: Nothing on this occasion.
Cons: Honestly nothing needed improvement/ it was a really good experience!
Pros: Speed boarding and organized overall. Nice crew.
Pros: Yes
Cons: Was excellent
Cons: The cabin lights were left on too long for a red eye.
Cramped quarters - but that is true of every airline now.
We did receive a blanket and pilllow, which was nice.
Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK
Nice smooth flight.Nice pleasant crew
Pros: Crew was amazing!!!
Cons: The onboard entertainment
Pros: Smooth boarding/ de-planing ; everything was on time
Cons: Small aircraft
Pros: The crew was amazing
Cons: Great job
Pros: Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine.
Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!
Cons: 5 stars all around
Pros: Amazing crew , very accommodating , and friendly , professional, excellent!
Cons: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.
Pros: The Check in LADY was amazing
Cons: On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?
Pros: Smooth landing
Cons: It was a bit warm
Cons: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets .
Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !!
Third when i checked in and wanted to chose my seat 50$ each !!!
Cons: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app
Pros: The service, was excellent
Cons: Other passengers not respecting the crews instructions.....
Cons: Luggage Fees out of Croatia despite my One World Status were a big surprise!
Pros: One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch.
Cons: The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky.
Cons: The airplane was really old.
Cons: Pre boarding at the gate was slightly chaotic
Pros: Crew was very nice and no surprises while boarding at the gate
Cons: You had to pay for snacks or water
Pros: Crew was amazing
Cons: Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!
Cons: I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!
Pros: Crew was nice. No water or basic beverage service
Cons: Water or basic beverage service
Pros: Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??
Cons: Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.
Pros: Seats were small.
Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.
Pros: It was incredibly quick!
Cons: Please provide enough blankets. The canin was cold!!!
Cons: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.
Cons: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener
Cons: Too long to get luggage off plane
Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.
Pros: Our flight attendant was awesome. Very friendly and attentive.
Cons: The cabin temperature was cold and the flight was delayed by over an hour.
Cons: Plane was late taking off,
Crew did not provide water when requested. They were busy with beverages that they could sell at a cost.
Pros: Crew good, plane clean.
Cons: Seats very cramped.
Cons: Leg room is laughable and charging $65 to check a bag is ridiculous.
Cons: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.
Cons: - Leave on time
- Working onboard Entertainment system
Pros: The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta.
Cons: Food selection
Cons: Checking, boarding and overall experience
Pros: The crew.
Cons: The aircraft: too old! No charging ports, entertainment system horrible.
The food was not super.
Pros: The crew were all nice.
Cons: Aircraft VERY aged--NO charging ports?!
Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such.
Do NOT get the veggie pasta, it's terrible.
Overhead bins do not hold large bags correctly.
Pros: The food. Crew was ok
Cons: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $
Pros: The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable.
Cons: The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose
Cons: On time.
Cons: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.
Pros: The crew was nice
Cons: Se take to much turbulence
Cons: Rerouted thru LA and I have filled in all the challenges faced in previous review.
Cons: Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on...
Cons: The entertainment system broke down and the flight attendants seemed sassy
Pros: the price is why we chose BA, but never again
Cons: crew seemed bored and annoyed to be on the plane, seats were pretty awful
Cons: complimentary water needed
Pros: Seats and crew great boarding was a nightmare
Cons: Better boarding patrol
Cons: On time departure
Pros: Problems started at check in and it went downhill from there
Cons: Customer service mostly
Pros: Crew was amazing
Cons: The food needs a lot of work
