Flights to Leeds/Bradford (LBA)

Pros: Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight

Pros: Flight was 80% empty, but it was amazing anyway, slept through most of it

Cons: Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying.

Pros: Food and entertainment was fine.

Cons: Crew was not very organized or helpful. Need more training/experience.

Pros: Excellent

Cons: Lost my luggage

Cons: I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs.

Pros: The in flight services met my expectations.

Cons: We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated.

Pros: nothing

Cons: no communication and a few apologies6

Pros: The 787 dreamliner does an excellent job flying, with reduced cabin noise.

Cons: The passengers with a small child behind us were very noisy and bumping/pushing into our seat-backs way too much. The boarding was a bit chaotic. Defining the boarding sequence based on row numbers should help.

Cons: Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional.

Pros: It got me from b to c

Cons: Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable.

Cons: very cramped

Pros: I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte.

Pros: Food and entertainment was fine.

Cons: Crew was not very organized or helpful. Need more training/experience.

Pros: Flight was 80% empty, but it was amazing anyway, slept through most of it

Cons: Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying.

Pros: Aircraft was very nice and comfortable. Flight crew as friendly.