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Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices

I don’t think you’ll like the shoulder require people to pay to reserve seats. Also for the people in the bulkhead row the luggage locker nearest to their seats should be vacant. Both sides were filled with crew or airport items.

Experience was bad. In business class, they ran out of food choices. Luggage was delayed by 2 days in both to and fro flights, ground staff was not helpful, took 3 hours to log the complaint for missing luggage.

We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline

5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.

I like everything about British Airways. Excellence. Perfect. Exquisite service.

Staff except one has poor attitude. No cabin crew seen for several hours during the flight in business class. It felt like I was traveling in economy Drinks bad in business class Flight was late for no obvious reasen and I missed my flight to Miami I was put in a 3 star hotel in London although I was traveling in business class. Dinner was aweful at the hotel Overall very poor experience

The transit at Heathrow was an absolute and total nightmare. Absolutely gut wrenchingly horrible and scary. Embarrassing that their National air carrier cannot figure a half decent experience for passengers to transit via London. Shameful.

The airline was not clear about a new departure time so we got to the airport early anyway. The flight left early which was great because of weather. The check in process was very easy and staff were friendly and helpful. The crew was great and our flight was very good.

Gate agents were late…flight was late and air attendants unhelpful.