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Pros: the crew was nice

Cons: Seat confort on long flights, leg rooms,

Pros: On time and friendly crew

Cons: Boarding needs improvement

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Pros: The flight arrived a few minutes early.

Cons: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.

Not the best of KLM

Pros: Crew's hospitality, good music, good destination material, terminal info, good system overall

Cons: Less legroom, storage space, bad food, few movie options.

Cons: lost baggage

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

KLM delayed my bags two times in a row

Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

Flight delays and gate changes

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

Pros: Entertainment options.

Cons: Service was poor, seat did not recline, and the food was terrible.

Cons: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.

Poor Communication & assistance for Passengers

Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.

Scary Expeirce

Cons: I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable.

Not the KLM I am used to

Pros: We got to Amsterdam on time

Cons: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty

Budget airline

Pros: Flight duration

Cons: Very stingy with the drinks Cramped seats