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We boarded late, sat on the plane for 45 minutes, I was sweating on the plane and there was a child that screamed and kicked my seat almost the entire flight. The parent nor the crew would do anything about it. Food was very good.

The crew member of my cabin was excellent. The flight was delayed due to air traffic in London. I worried about my connection. The flight attendant eased my worry with prompt updates on the current flight status, as well as helping me log on to BA.com to find out the exact gate info for the next flight. Truly appreciated his help.

Meh. Lived the seat. The entertainment unit did not work and had to be reset 3 times. Service was SLOW taking over 90 min to be served. Crew forgot about my meal. Chicken was dry and almost inedible.

Disastrous. Creeping delays and cancelations. A routine 2-1/2 hour flight turned into a 12 hour nightmare and getting dumped at London Southend at 11pm instead of at London City. This required a £150 Uber ride to East London at 1am. We lost an entire day.

There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.

Good was great. Some of the older crew were grumpy and not customer friendly.

Everything about the flight is better,just to work on the food Everything about the food is very poor

All good, professional service, and arrived close to on time.

The flight was very delayed in taking off - which was out of control of the crew, but then the pilot worked hard so we only arrived about 30 minutes late. Everyone was very friendly and accommodating!

Flight was canceled with little notice or explanation. There were no other flights to Belfast from Heathrow, so I had to travel across town to London City (or wait until the next day).