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Crew is always very pleasant. I solely fly one world and always have great experience with BA. Thank you!

I'm flying several times per month in business class. You had the worst food by far from any company I have ever flew with. The Spanish wine was great. I purchased Internet, but it didn't work well for most of the flight.

I liked the crew and boarding, short wait between flight was great. My problem was that the WiFi was not accessible through my phone and on the trip from Britain and Larnaca I didn’t have much entertainment. On my way there I felt that the didn’t give up much food for a 6 hour flight….I didn’t eat much in between flights assuming that they will serve something more substantial than what was served so I was really hungry when I was in Cyprus

Boarding from the SFO lounge is a big improvement. Although the first class dining room inside the lounge is becoming very crowded.

Decent flight, helpful middle seat blocking in business. Boarding staff was polite and helpful. Unfortunately the airport directions to this gate were a mess and the check in staff did not alert us to the confusing signage or any proactive information about the lounge. On board the flight, food and drinks were decent but average. Comparatively, SASs new business catering on this route shines above both in quality and service

we originally had premium economy seats when we booked, but because we were forced to re-book because the first leg of our journey was delayed for several hours, we had to fly economy. Less room, less comfortable.

Flight was fine. We were in business class, so lie-flat seats were appreciated. Kids were in premium and said it was nice. Flight was delayed by 3 hours, so we missed everything we had planned in London the first day.

Gates were changed at Heathrow with nothing show on the board about 200 plus people needed to take a tram to another section of the terminal. At JFK airport, we had to wait 1 hour(!) on the tarmac after a 7 hour flight to get a gate to deboard!!

The flight was very delayed in taking off - which was out of control of the crew, but then the pilot worked hard so we only arrived about 30 minutes late. Everyone was very friendly and accommodating!

Flight was canceled with little notice or explanation. There were no other flights to Belfast from Heathrow, so I had to travel across town to London City (or wait until the next day).