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All good, professional service, and arrived close to on time.

This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.

Service and food was amazing. Aircraft configuration is weird - stare at a stranger at take off and landing, during flight someone is crawling over your seat. It was lame.

The plane was a long way from departure lounge. The plane looked tired but got us there.

BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.

First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)

They lost my luggage on my way to Namibia (I was unable to review that flight as I was in the bush/off line) It took 3 days to get my bag and I had to pay $375.00 to have it transported to my location as it was over 100 Kilometers from that Airport and the local Airlink carrier would not got that far.

Unable to check in online until the morning of flight. No early baggage check available nor any BA personnel present. Poor customer service.

Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos

Lady next to me was coughing profusely the entire flight, other lady moved seats because of it, 8 hours of that during an overnight flight is a bit much.