Excellent except for food
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Clean, friendly staff, and delicious food
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The crew was amazing"
Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."
Cons: "Entertaining in English"
Pros: "We were seated together as a family even though we were not able to reserved any seat"
Cons: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Cons: "Boarding in New York could have been better organized"
Cons: "The person who assisted me to check in didn’t even know about Global entry..."
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Pros: "The food the service and the staff"
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "The service"
Cons: "Landing was horrible worse landing I have ever had"
Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Pros: "Very nice , good service"
Pros: "The aircraft was excellent."
Cons: "The service could be bit more personal for a long 13 hour flight."
Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Cons: "Not much leg room"
Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Pros: "The most polite and attentative flight attendants and great food options."
Pros: "Flight was on time. Staff was very friendly and courteous."
Cons: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Pros: "Friendly staff"
Cons: "only drink provided but no snack"
Pros: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Pros: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Pros: "The service, food, entertainment, everything was perfect. Thanks so much"
Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Pros: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Cons: "Windows were dimmed most of the flight."
Pros: "Very nice flight attendants. Good meals"
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
More healthy food options.
Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Cons: "Change the food menu, boring with the same menu"
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Five Star Singapore Service on board the aircraft."
Pros: "The staff is amazing and know what parents of bubs need."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Cons: "the food was mediocre at best - had to ask for water couple of times"
Pros: "Excellent flight experience"
Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Comfortable, full service through the night.."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Modern Aircraft , good seat ,Crew friendliness"
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "everything are okey"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "crew was very polite and cheerful."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "The service and fast flight"
Pros: "SQ always has top quality service and that came through today."
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pros: "Great flight amazing service"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Cons: "cramped seats freezing cold"
Cons: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Delayed for 3 hours and very little communication between for the delay Also an extremely obese woman occupied her seat and half of mine. She should not be allowed to fly without buying 2 seats
Very smooth flights both ways. Crew was top notch. I’ve added Alaska to my shortlist of airlines.
It was so cold I ask someone to talk to the captain and she didn’t
Liked the tablet holders and online Wi-Fi with movies for our long flight. Crew was very accommodating and helpful.
Paid for premium class tickets. Yet was not allowed to use the front (closest) restroom. Even though the young Asian person sitting right next to us was! Reverse discrimination?? Food served was meager and awful. What exactly did the hundreds of dollars we paid extra for those seats get us?? Nothing!
It was an hour late, not because something broke, but because someone planned poorly and the jet was at the wrong terminal. Then the wifi didn't work on a 5-hour flight (only worked in the back of the plane). The flight attendant seemed annoyed that I asked and said that there was nothing to be done. Then the pre-ordered food we ordered was not there, so the four teenagers we brought who were hungry, and without the expected wifi, ate kids picnic boxes. Overall very disappointing.
My husband's luggage was lost even though it was checked in at the same time as mine. It was eventually located and was shipped to a municipal airport in the area where we are heading. We have yet to be able to pick up the suit case as we will be heading to the pickup location tomorrow. ( 4 days after arrival) We had to buy some new clothes and shoes for my husband in the meantime. I think I should be reimbursed for the baggage check fee. We lost time at the airport upon arrival trying to track our luggage. We lost time and money having to purchase clothes and shoes while waiting for luggage to arrive and we will lose time having to drive 2 hours out of our way to retrieve our luggage.
Everything was as it should be
Cons: "It was pretty hot."
Cons: "Alaska canceled the reservation with zero notification because they had a problem with the payment."
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Pros: "Easy boarding. Spacious seats."
Cons: "Flight was delayed 7 times and communication regarding what the issue was with the plane was non-existent until about an hour before takeoff."
Cons: "A/c didn’t work in the plane. Departed 40 mins late. Seats were terrible and uncomfortable. Way too hot in the cabin."
Cons: "The cabin was very hot. They boarded the plane way too early. Had to wait a long time while the loaded the luggage"
Pros: "Entertainment selection was really great. A large number of excellent movies"
Cons: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Pros: "The Crew was amazing & super friendly. They have a 20 minute bag guarantee so you get your checked luggage super fast."
Cons: "On one my flights I had to sit in an isle seat & people kept bumping me while I was trying to sleep but that's really out of anybody's control so I can't fault the airline for it!"
Pros: "Plane shakey poo. Me so scared."
Pros: "Seats weren’t as cramped as on newer planes."
Cons: "Sales pitch for credit card tied to airline."
Pros: "Inflight entertainment was great. The boarding process was smooth. Kevin my flight attendant was very attentive as I have hangs out even find my service dog was an able to travel with me because vaccinations. He took really good care of me and the pilot did a great job landing the plane."
Cons: "Didn’t have a lot to complain about they were great."
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Cons: "Not even soda pop is complimentary?"
Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."
Pros: "Overall experience was good"
Cons: "Overall service"
Cons: "My checked bag didn’t make the flight. Now I have to wait for it to be shipped to my house."
Pros: "The plane was comfortable with a fair amount of seating leg room. This was the last leg of our return home and this was a welcome flight after the 14 hour flight we had previously."
Cons: "The process of passport control and customs upon return from an International flight was busy, but went well. The baggage claim and line to exit the baggage claim area to get to our next connection was utter chaos. There were so many people and it took time to figure exactly where the end of the line was once we had our baggage. The organization of this portion of the travel process needs to be reviewed and made easier to navigate. The Alaska terminal doesn't have near enough seating and people have to stand or sit on the floor. Food choices are limited and poor."
Cons: "Take off and landing at exact time"
Cons: "Fly deleyed"
Pros: "The in-flight entertainment was good, crew was good."
Cons: "You had to pay for beer, are you got for a snack was a cookie."
Pros: "I got to Medford."
Cons: "The flight was delayed for a hour"
Pros: "Clean jet, friendly crew"
Pros: "Seats were comfortable!"
Cons: "Can't think of anything!"
Pros: "Pleasant crew,comfortable seats"
Cons: "Have to bring your own entertainment viewing system or rent one"
Pros: "I'm glad it was a short flight!"
Cons: "It was hot. Really, really hot. They were talking about taking us back to our destination, but that call, positive or negative, should have been made before the flight as we didn't have equipment failure post-boarding. The idea that we'd go back is ludicrous if we'd already pushed from the gate. Get it together, Alaska."
Pros: "In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag"
Cons: "My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Flight was quick. The wifi that is allowed."
Cons: "Would have liked a complimentary meal during an international flight."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Pros: "Great service. Offered me a seat switch on full flt! Internet was tough and not working well but gogo almost always is. That was minor. Easy nice flight."
Pros: "I love flying on virgin.. very clean and friendly employess.."
Cons: "I understand Alaskan Airlines and Virgin American is merging but i couldn't check in online for faster service. I had to walk over to virgin and stand in line which was a inconvience because I was traveling with a person with disabilities. If companies are merging it should still be a seamless transition for both the client and companies involved. The confirmation information from Alaska doesn't work for Virgin. This should be updated."
Pros: "Crew was the best-helpful and sincere and efficient"
Pros: "The flight was fine."
Cons: "The many delays were a bummer. We were supposed to leave at 10:37 but there were several delays because of unknown mechanical reasons. I missed my niece's birthday party because of the delay. That was a bummer."
Cons: "I requested a wheelchair ahead of time when i booked my flight and asked at omaha airport to make sure i would have one in seattle. No one was there with a wheelchair. I was on a time crunch and couldnt wait until they located one. This caused me discomfort and aggravation."
Pros: "The flight is quick. The flight attendants are very friendly and courteous."
Cons: "The turboprop is a bit noisy but it is just unavoidable."
Pros: "This prop-jet seemed cramped and worn. Especially in comparison to the 737 in the first leg of my journey. No problems with the crew or procedures. Everything went smoothly (except for bumpy skies coming into Kalispell!) and overall the trip was fine."
Pros: "Staff were wonderfully kind and attentive. Flight was exceptionally smooth including landing. No ear pain pressure!"
Cons: "Limited meal choices. Nothing I could eat offered. Advertised ability to use IPhone for personal entertainment...yet unavailable on flight."
Pros: "I slept most of the time, but from when I was up it went great!"
Pros: "You are asking for a review while I am still waiting for the plane that is an hour and a half late. Hard to give a positive review."
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
Total flight experience was amazing
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Comfortable aircraft and excellent service.
Pros: "Excellent crew and great food."
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Discount offer"
Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Pros: "Attention to detail. Very professional."
Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Pros: "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Cons: "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Pros: "Friendly staff"
Cons: "The food was very poor"
Cons: "No HE"
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "All around a great experience."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Cons: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Pros: "Good attitude from staff"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Cons: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Pros: "Great on board bar"
Pros: "Had a great experience with this flight"
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."
Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Pros: "food and courtesy of the staff"
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Pros: "Truly give star service for business class"
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Cons: "Worst customer service"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
The service from flight attendants was excellent the food was good , the coffee taste yummy!
Even shorter legroom than domestic flights!!! Food was bad... the main cabin was HOT why the business class was freezing :(
It’s great staff and very good service
The ticket price is reasonable, the Istanbul Airport is amazing .New clean fun have everything you need it even the shoping price is great, inside the airplane is modern and clean ,the crew the clean the Bathroom after every passenger due to covid, also the give you PPE package to stay clean and safe, the crew staff are organized and friendly, the food is fresh and delicious, I recommend Turkish airline for any one need easy trip from the begging to the end. Thank you kayak for the great 👍 ticket price. Love it.!!!
Pros: "Wide airplanes, good crew members."
Cons: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Pros: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Cons: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Cons: "Was perfect"
Pros: "Service was excellent. Technology was amazing. The people were Beautiful"
Cons: "If patrons were more respectful of other patrons & guidelines set in place. Thank You!"
Pros: "The flight was excellent, and the team worked very well."
Pros: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Cons: "Fly another airline"
Pros: "Kaptan Pilot and crew we’re excellent"
Cons: "Seats are uncomfortable. Too narrow."
Pros: "Specially food service and also boarding"
Cons: "They checked carry on again even you passed from the counter I felt very bad about this"
Pros: "Liked everything about it new planes good food on time excellent crew"
Pros: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
Pros: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Cons: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Pros: "Lousy airport (not technically airlines fault)"
Pros: "Crew was good"
Cons: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Pros: "The meals and in flight entertainment."
Cons: "I needed more leg room. I felt squeezed"
Pros: "I have travelled internationally many times and this was my worst flight to date."
Cons: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
Pros: "The crew and the food were great."
Cons: "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."
Cons: "The flight was delayed leaving NY"
Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Everything was good"
Cons: "All good"
Pros: "Food was good. Entertainment worked."
Cons: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Cons: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Pros: "The overall experience was good"
Cons: "The food is not so good."
Cons: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
Pros: "Service-crew, food, entertainment variety; good value and connection options"
Cons: "1. Seat did not seem to maintsin incline. NOT an issue out bound. 2. Consider it takes 11 + 2-3 ours to transit from European locations. 3. Flight delayed 50 min"
Cons: "Flight was delayed. Not good food service."
Pros: "Excellent customer service"
Cons: "Excellent flight"
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pros: "Better than average in flight service. Excellent in flight entertainment"
Cons: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Pros: "1.The in flight entertainment options such as movies, TV programs and music, offered in flight were very good. Many recent movies and TV programs 2. For long international flights, the airline still provides disposable slippers, toothbrush, and eye cover for every passenger 3. Crew members on board were friendly and service oriented"
Cons: "1. Poor support for passengers with international transfers. We took Turkish airline to fly from Rome to San Francisco with an overnight stopover in Istanbul. The airline promised overnight stay and transportation. When we got into Istanbul airport after 11:00pm as scheduled, there was no support from the airline. Different airline staff provided different answers. Very confusing. The on-site transfer desk support was unfriendly and not helpful. 2. Tight seat configurations for international flights. For our 13-hour flights, the seats were not comfortable."
Pros: "Good food. I would say there is scope for improvement on wines"
Pros: "Same asabive"
Cons: "Same as above"
Pros: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Cons: "On Board food offerings, seats are a little tight"
Pros: "Landed at right time."
Cons: "Check in service at SFO airport was really poor. Leg space is not good."
Pros: "Great crew, pleasant fligt"
Pros: "I like Turkish Airlines. The flight was good. I thougt only food was somewhat not as good as usual. I flew with TA many times and the food offerings always had stood out from other air companies. In general it was great flight."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Pros: "Staff were very friendly"
Cons: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Pros: "Excellent service and food."
Pros: "Must and entertainment, and legroom."
Cons: "Turkish airline randomly changed my seat assignments without any explanation to me. I also found out my connect flight was changed to much later and one causing me an eight hour delay and assemble airport. Again this was done without my knowledge I happen to randomly find out at the check-in station in Los Angeles. The manager was kind enough to switch me back to my old flight and seat assignments but it took an hour waiting. After boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants after boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants trance friends. As a result of the irresponsible delay at the airport and the pilot not bothering to make up the time when we arrive to sample I realized we had missed her flight despite the promises that they will wait it was the most horrible experience. Rest of the passengers and I were waiting at the connecting gate with the gate number the flight number and the sign saying now boarding but there was no plane no one could give us an explanation of what happened. I will never fly Turkish again"
Pros: "The food was very good and the service excellent."