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Rooms were superb. Service was excellent.
Excellent concieage. Beautiful location. Beautiful Hotel. Front desk hard to find. Electrical problems in first room. Water leak in second room with fixtures in the bathroom not properly installed. 1st room had bathrobes 2nd did not. Room service / service in general was extremely slow. Checkout was a nightmare and we almost missed our flight.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
locations Cleanliness of my room
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
The staff were extra friendly. The spa is closed on weekends.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
Excellent location friendly staff
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
Excellent location, very friendly staff, nice clean rooms.
Staff was really friendly and ready to help.
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
The room was just big enough and was practical. The bathroom was excellent. TV was provided. I would like to be able to make more than 2 cups of tea or coffee! I take sugar and that was in limited supply.
Very central location, good value for money
location was excellent The room should be renewed as soon as possible. They sold the London of map. It should be free of charge.
Everything was perfect
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
Service was excellent, especially Francesco who made us welcome from the moment we stepped through the door. The hotel was extremely clean and very close to the metro station and Trafalgar Square Room was on the small side.
the hotel is so close to the theatres on the Strand and Covent Garden, it makes it so convenient. There was nothing I didn't like but thought the £8 charge for an ice bucket from room service was a bit steep!
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This is an amazing high class hotel. You cannot ask for a better location. No rowdy/loud guests, very professional staff, superb buffet style breakfast, and modern facility. Beds are super comfortable, rooms are very quiet with blackout curtains. The only complaint I have are the rooms were small. We stayed for a week, and the space suited us fine. I was just expecting something a little bigger.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Good location Poor front desk functioning, lack of communication between the team. Did not care about the guests request. Attempted to smooth the situation over by offering freebies, does not solve the problem.
This guest did not leave comments about this hotel.
Location was great, very nice atmosphere I found cockroach in the restroom
The Mondrian is a new, very upscale hotel. It is located on the water between the Tate Modern and the London Eye and very accessible to Central London. The hotel is very well maintained and the staff is excellent. I have stayed there several times. No.
Hotel was in a nice location between the Southwark and Blackfriars tube station, about 5 minute walk to either one. Room was modern and decently spacious. Loud banging noise like hammers from the floor below that woke us up at 8 am and continued for more than 30 minutes. We called down to reception, and physically went to tell the front desk.They were doing renovations! Not acceptable!!
The skin care products. In the bathroom there's a hairdrayer but no suitable plug. And you get no indoor shoes. The floor in the bathroom feels cold.
Hotel is very nice inside and out. Rooms are great, shower and bathrooms are in excellent condition, gym is excellent. About a 5 minute walk to the metro, great view of the bridges and river from room or outside hotel. Pricey meals
Decent location, a little walk to Blackfriars, plenty of bus stops around, nice riverside walk. Modern and clean. The room was quiet, didn't really hear any other guests or outside noise. (Were were opposite the river so that may have helped) Room is a little small but that's to be expected.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
Great room, friendly staff, right by st pauls
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
I found the staff to be very helpful and professional in every aspect.
the gorgeous spa the breakfast not being included
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
The location was excellent. The room and bathroom were very nice.
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
good location, good service
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Location, public areas, staff
We were given a room that had a fantastic view over the quay.
Excellent location Television didn't work and suite is looking tired
The cleanliness of the room was fantastic and the bed was very comfortable.
Location and the variety of shopping. Location gives easy access to central London via tube or ferry Nothing negative
A lovely hotel. Very nice rooms. Excellent location
Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities. Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.
The concierge put me in a ceappy room cos I didn't dress professional enough.
Staff were excellent. Hotel very clean and well kept.
view, cleanliness & friendliness of staff absolute nightmare to get to because of road works surrounding the immediate vicinity, however, this isn't so much a negative about the hotel itself. was disappointed we had the choice of either paying an extra £30 to park in the public car park opposite for 2 days or an extra £50 to have it valet parked. we weren't expecting such a high charge.
Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!. No Bad Point to report.
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
Excellent, friendly ervice Nothing major
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
Interior design, modern, location My double room was a bit tight
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Club room ,Location and the staff was wonderfull,, Nothing really ..
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
The room was comfortable and spacious, whilst the staff were vwery attentive.
Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
Location And the room Gym can be better.
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
Excellent staff and good room for London
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
very friendly staff,great bar and good food
The Hotel was well located and the rooms were modern with all amenities.
Center location Rooms must be ready much before 2 pm.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Please write at least 15 words
Nice room, excellent service, quality casino.
Excellent staff. Very helpful concierge. A hopping, "in" place.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
Beautiful facility. Clean, modern and spacious room. Outstanding, friendly staff. Quiet and comfortabl bed. Both restaurants were fantastic--excellent food, really top notch. Nothing.
Excellent location just off the Strand. Friendly and helpful staff, and great breakfast included in my stay. Rooms are a little small. Also not much of an open lounge area for waiting around or hanging out, but tight space is to be expected for the location.
restaurant - quality of food and service outstanding . Staff throughout hotel attentive and helpful .
Excellent location, friendly staff, good size of the room. Breakfast was very good. Room orientation towards the internal court, the view from the window was completely disturbed by the presence of metallic plate.
The comfort was a feature with a very unusual but welcoming room design. The staff were all helpful and friendly
it is a beautiful hotel with excellent room facilities. there was a power cut within the hotel there was not an acceptable contingency plan to overcome the problems that were encounted, hence the hotel rating.
The wait time for everything was exceedingly slow. A food order could take over 90 min for delivery. The rooms were not sound proof you could here every person who walked by and what they were saying. The staff were not trained for a hotel of that price. The breakfast selection was mediocre and the same everyday for the 9 days I was there. The hotels decor is old and outdated. It was difficult to even have a bottle of water delivered. The food was less and average.
helpfulness of staff
Perfect location for shopping and theater in London. Excellent breakfast in a beautiful ballroom. Nice champagne bar for a drink before dinner. Some rooms are very small and hsave no heating in the bathroom.
Location is excellent - very convenient for Covent Garden and transport links. Most of our destinations were within a 10 minute walk. Our room was on the inner courtyard so quiet and peaceful. We had been concerned that the bathroom might prove a problem ( from reading earlier reviews) but although the door is frosted glass, it was not possible to view the occupant from the bed. We enjoyed a full breakfast on both mornings without any delay in service. All colleagues were keen to ensure that every detail ran smoothly. We did n't expect a bath in the bathroom( only a shower) so were delighted at the opportunity for a soak before our evening out. The umbrella came in handy for the unexpected shower on the first night out. We used the spa on the first evening- a little disappointed at the state of decoration. Nearly slipped on the floor when I stepped of the matting. Just to clarify that the spa is run by another company.
Friendly, efficient and professional staff! A very minor point. The music in the restaurant at breakfast was rather funereal and repetetive.
We traveled in from Heathrow and the hotel was close to the underground stop. Easy walking distance to all major landmarks. Staff was friendly and helpful and the breakfast in the morning was awesome. the 110 outlet in our room had a plug broken into it making it unusable.
lack of attention to detail.
the restaurant concept, staff and service. breakfast - not clear information about the prices and poor value for money regarding breakfast. the films in the elevator - freeky.
Service and the personal very nice food very good Aurel & Tabita Musca Will be nice that in price of the hotel to be include free breakfast
A different experience. The staff greeted me by my first name which I like a lot. Interior design is cool, I loved candles in the bathroom. Couldn't log on to the Internet with my iPad although I was charged the Internet service - which was advertised as free upon booking :-(
The staff were A1 and very helpful and the manager Jose was very proffesional Maybe a little too dark in the lift and l could not see the buttons to push
Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back! Currently remodeling. Shower leaked ....
A very modern hotel in a fantastic central location. The room was small but spotlessly clean and very comfortable. No coffee/tea making facilities in the room. Refused entry to the Light Bar because we hadn't booked - since when did you have to book to have a drink in a bar? This also meant we couldn't actually use the vouchers for the complimentary cocktails!
This hotel is in the best location for theater, restaurants, shopping and art. We were two couples and had the best time. Everything was perfect
Design, city center location and friendly professional staff Internet connection ( slow ), airco on rooms did not work well
Unable to open windows and air conditioning is noisy and suffocating.
Good location, friendly staff, stylish rooms
I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.
Location, Design hotel Food is always getting less and less ( before there was steak, there was asian boxes ... ).
very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit. not much..
Spectacular in every way Not being able to stay longer
What's not to like! Everything was outstanding! The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!
despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch. gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.
The Savoy stay was one of the most exceptional stays that I have had -- extraordinary from the moment the taxi door opened. I needed a rest and wanted to visit London, and the Savoy was worth every penny. Location is perfect. Food and service were outstanding -- didn't feel the need to leave for an outside restaurant. Breakfast, high tea and dinners were delicious. High Tea was conceivably the best I have every experienced. Room was like a cocoon, and their baths are legendary. Will be back soon for another break. I was disappointed that the spa and pool were closed for renovation.