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The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
Excellent location friendly staff
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
locations Cleanliness of my room
Rooms were superb. Service was excellent.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
The staff were extra friendly. The spa is closed on weekends.
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
Great location from this clean and well maintained hotel. Has a high end feel but at reasonable prices. Sometimes it can be too popular but the hotel copes well and the staff have always been cheerful and courteous.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
The team who work there seem to go out of their way to make your stay pleasurable. It was my daughters 21st birthday and they sent a bottle of champagne to the room. The guy in the foyer with blonde curly hair also did everything he could to enhance our stay...... I would definitely go back to this hotel.... I didn't like the fact I had to leave......!!!!
The room was lovely - everything you needed and amazing toiletries. The location of the hotel was ideal, a short walk from Southwark or you could walk straight out onto the Southbank. The staff were all delightful and extremely helpful. I'd definitely stay here again.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
Beautiful facility. Clean, modern and spacious room. Outstanding, friendly staff. Quiet and comfortabl bed. Both restaurants were fantastic--excellent food, really top notch. Nothing.
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant. I couldn't stay longer!!
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
the gorgeous spa the breakfast not being included
Great room, friendly staff, right by st pauls
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
Location and Spa A little tired in places
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
I found the staff to be very helpful and professional in every aspect.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
Stunning views, huge luxury bathroom with freestanding bath overlooking the city. Very comfortable bed, every comfort provided, even a warm towel when you finished swimming! Bar was quite expensive, but was to be expected
The service was outstanding from the moment we stepped out of our vehicle until the following afternoon when we left. We could not have asked for anything more. There wasn't anything not to like.
Overall stay was ok. IMHO there are better options closer to the London landmarks.
It was very modern, and luxuirious.was a ery friendly atmophere.the staff were very nice and polte, and it was very clean and spacious. The windows did not open, and the heating was hard to work, and when we asked how to owrk it, the staff said they would send someone up to our room to sort it and they didn't .other then that, perfect
easy check-in, nice rooms terrible, over priced food... £20 for a sandwich! Also woken-up four times by the housekeeper in the morning.
Central to Liverpool Street Station and central to London
The staff were very courteous and helpful. The interior is definitely a sight to see. The location was excellent. The free Wifi Internet service was poor, and there was no Internet service when hooked up directly to an ethernet cable.
I found the atmosphere at the Andaz to be very pleasant & relaxing. The majority of the staff were very convivial, efficient & well mannered. They couldn't do enough for you; particularly Sari in 1901 & the "head waiter" in Eastway on the Sat morning. We will definitely bereturning at some point.
Complained about my stay ? No reply to date ?
excellent restaurant! highest quality Breakfastbuffet ever! great gym/spa stylish
High level of service from well presented staff, comfortable accomodation and welcoming coffee louunge. Noisy baby (unregistered) through thin walls in the next room. Your staff were helpful and accomodating
Perfect location. Quiet. Excellent breakfast Restaurant closed at 4 pm
Geografic Situation near Train Station. Loudness of air condition
Fantastic best hotel in london
The hotel was very modern and current which I liked and the staff were superb - very polite and couldn't do enought for me. Check in procedure - seemed a bit unorganised with the laptops and no real check in desk. The computers also kept breaking so staff had to go to a seperate room to activate room keys etc. Would prefer a traditional check in desk system.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
Location, public areas, staff
We were given a room that had a fantastic view over the quay.
The concierge put me in a ceappy room cos I didn't dress professional enough.
A lovely hotel. Very nice rooms. Excellent location
The cleanliness of the room was fantastic and the bed was very comfortable.
view, cleanliness & friendliness of staff absolute nightmare to get to because of road works surrounding the immediate vicinity, however, this isn't so much a negative about the hotel itself. was disappointed we had the choice of either paying an extra £30 to park in the public car park opposite for 2 days or an extra £50 to have it valet parked. we weren't expecting such a high charge.
Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities. Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.
Excellent location Television didn't work and suite is looking tired
Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!. No Bad Point to report.
Staff were excellent. Hotel very clean and well kept.
Location and the variety of shopping. Location gives easy access to central London via tube or ferry Nothing negative
the beds were amazing so was the spa and exercise facilities The bar was pretty subpar.. terrible lighting and uncomfortable seats etc.. I had arranged a business casual meeting there and we ended up leaving. but when you are in Shorditch there are so many options. I know that it is a small thing but at this level it is the details that make the difference, the fact that there was instant coffee in the room seemed to be an oversite.
Excellent location and so quiet you would not know that you where in such a busy area. Good design , nice swimming pool and gym, lovely room (apartment) we got upgraded we would definally stay again. Room service was a bit patchy and slow it seamed like they where still finding their feet, but all the staff where very friendly though.
Staff were very accommodating. Room was great. Food lovely. unfortunately didn't feel comfortable in area hotel was in.
Very nice hotel with great design;
The design of this hotel is breathtaking, they have converted an old town hall and made it into luxury rooms and apartments. Old marble staircases and oak paneling lead to your rooms and then inside is a feast of new design and retro furniture. I don't want to be negative because the hotel was just 'starting up' but we did feel that the hotel should not have opened its doors until it was completely ready. When we arrived we found that fixtures and fittings were not all finished in the main reception areas and builders were fixing snags throughout the building. Our rooms were finished but the 2 bedroom apartment that we booked was not ready so they relocated us for no extra charge. In our room the kettle did not work and the shower design meant that the water ran straight on the floor and into the bedrooms, which is not good if you like a nice long hot shower. When the hotel launches in June it will be a better stay but dont book just yet!
Nice refurbishment. Staff all very friendly. Difficult to find, using wrong directions from "Google map" Breakfast expensive.
Gorgeous facilities, accommodating staff, absolutely scrumptious food. Noisy room.
Other than the location being a bit out of the way, I can say nothing bad about this place. The hotel was amazing, the staff was incredible, there was little they did not think of. Location.
So far the best 5 star hotel i ever stayed in. Real individual design. 21st century, thats what hotels should look like. Also i like that the staff kept in the background but was there when you needed them.
The building itself was unlike everything I've ever seen. The rooms were incredibly large and well appointed mini-apartments. Amenities couldn't be beat. Staff was simply amazing. Restaurants and bar also get high marks. Nothing.
The best hotel we've stayed at in London