With a stay at 41, you'll be centrally located in London, within a 5-minute walk of Apollo Victoria Theatre and Victoria Palace Theatre. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in London? This hotel has facilities measuring 205 square feet (19 square meters), including a meeting room. Self parking (subject to charges) is available onsite.
Cleanliness
9.8
Comfort
9.8
Facilities
10.0
Location
9.8
Overall
10.0
Overall 9.7 Excellent
Based on 503 reviews
All
All
Couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.8
Comfort
9.8
Facilities
10.0
Location
9.8
Overall
10.0
Cleanliness
9.8
Comfort
9.8
Location
9.7
Services
9.7
Staff
9.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.8
Comfort
9.8
Location
9.8
Services
9.7
Staff
9.9
Cleanliness
9.8
Comfort
9.8
Location
10.0
Services
9.7
Staff
10.0
Cleanliness
9.7
Comfort
9.5
Location
9.4
Services
9.5
Staff
9.8
Cleanliness
9.6
Comfort
9.5
Location
9.5
Services
9.2
Staff
9.6
Excellent10.0
Pros: Truly exceptional experience! Staff is second to none and very attentive to every need. Location could not have been better.
"Located in London City Centre, this luxury hotel is within a 5-minute walk of Horse Guard's Building, Trafalgar Square and National Gallery. London Eye and Piccadilly Circus are also within 15 minutes. Embankment Station and Charing Cross Underground Station are within a 5-minute walk. "
Cleanliness
9.6
Comfort
9.6
Facilities
10.0
Food
10.0
Location
9.5
Overall 9.3 Excellent
Based on 646 reviews
All
All
Couples
Mature couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.6
Comfort
9.6
Facilities
10.0
Food
10.0
Location
9.5
Cleanliness
9.7
Comfort
9.6
Location
9.6
Services
9.6
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.6
Location
9.6
Services
9.6
Staff
9.5
Cleanliness
9.5
Comfort
9.6
Location
9.3
Services
9.2
Staff
9.3
Cleanliness
9.6
Comfort
9.6
Facilities
10.0
Food
10.0
Location
9.2
Cleanliness
9.8
Comfort
9.8
Location
9.4
Services
9.6
Staff
9.6
Excellent10.0
Excellent9.3
Excellent10.0
Excellent10.0
Pros: Great staff! Beautiful accommodations. Very nice sla.
"This family-friendly London hotel is located in the historical district, within a 10-minute walk of Buckingham Palace, Apollo Victoria Theatre and St. James Park. Westminster Abbey and Victoria Palace Theatre are also within 10 minutes. St. James's Park Underground Station is only a 3-minute walk and Victoria Underground Station is 7 minutes. "
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
9.7
Overall 9.2 Excellent
Based on 278 reviews
All
All
Families with young children
Couples
Mature couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.6
Comfort
9.5
Location
9.4
Services
9.4
Staff
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.5
Cleanliness
9.5
Comfort
9.2
Location
9.5
Services
9.2
Staff
9.3
Cleanliness
9.5
Comfort
9.5
Location
9.1
Services
9.5
Staff
9.4
Cleanliness
9.6
Comfort
9.4
Location
9.4
Services
9.5
Staff
9.6
Excellent10.0
Pros: so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
Excellent10.0
Pros: Everything, the friendly and helpful staff, the suite, the location, the food, basically everything!!!
Cons: How early the construction noise across the building started in the morning, but that's about it.
"Located in London City Centre, this hotel is within a 10-minute walk of Victoria Palace Theatre, Buckingham Palace and Apollo Victoria Theatre. St. James Park and Piccadilly are also within 15 minutes. London Victoria Rail Station is only a 4-minute walk and Victoria Underground Station is 6 minutes. "
Cleanliness
9.3
Comfort
9.1
Facilities
9.0
Location
9.6
Overall
8.5
Overall 9.0 Excellent
Based on 906 reviews
All
All
Families with young children
Couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.3
Comfort
9.1
Facilities
9.0
Location
9.6
Overall
8.5
Cleanliness
10.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Location
9.7
Services
8.9
Staff
9.5
Cleanliness
7.5
Comfort
10.0
Facilities
10.0
Location
7.5
Overall
8.6
Cleanliness
9.3
Comfort
9.2
Location
9.6
Services
8.8
Staff
9.4
Cleanliness
9.2
Comfort
9.0
Location
9.5
Services
8.6
Staff
9.4
Cleanliness
9.1
Comfort
8.9
Location
9.4
Services
8.4
Staff
9.2
Cleanliness
9.2
Comfort
8.9
Location
9.4
Services
8.3
Staff
9.2
Excellent8.2
Excellent10.0
Pros: Very clean, nice-looking hotel. Great staff--very helpful and friendly. Nice, high-quality amenities. Generally had a luxurious feel despite rooms being small. Excellent location on quiet side-street, around the corner from Buckingham Palace.
Cons: Generally, no complaints! The rooms are pretty small, but this isn't an issue if you only have one or two people in your room and, if you're like me, don't waste time hanging in your room while on vacation.
With a stay at The Rubens At The Palace, you'll be centrally located in London, within a 5-minute walk of Apollo Victoria Theatre and Victoria Palace Theatre. Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Cleanliness
9.1
Comfort
8.9
Facilities
6.5
Location
9.6
Overall
7.7
Overall 8.9 Excellent
Based on 1,416 reviews
All
All
Families with older children
Couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.1
Comfort
8.9
Facilities
6.5
Location
9.6
Overall
7.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Location
9.6
Services
8.6
Staff
9.4
Cleanliness
7.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
9.0
Location
9.6
Services
8.7
Staff
9.5
Cleanliness
8.9
Comfort
8.9
Facilities
4.0
Location
9.6
Overall
4.0
Cleanliness
8.9
Comfort
8.7
Location
9.4
Services
8.3
Staff
9.4
Cleanliness
8.8
Comfort
8.6
Location
9.4
Services
8.3
Staff
9.2
Excellent9.4
Excellent10.0
Okay5.1
Pros: Breakfast was good. Downstairs was nice.
Cons: The rooms were old and not well maintained. The shower flooded the bathroom. Rooms were small.
Okay5.7
Pros: Great location
Cons: £18 for a vodka and coke and £9 per pint. What’s more all bills have a 12.5% discretionary service charge which isn’t brought to your attention. Bar staff also have poor English and are unhelpful and rude.
"This family-friendly London hotel is located near the airport, within a 10-minute walk of St. James Park, Westminster Abbey and Houses of Parliament. Buckingham Palace and Big Ben are also within 15 minutes. St. James's Park Underground Station is only a 3-minute walk and Westminster Underground Station is 9 minutes. "
Cleanliness
9.3
Comfort
9.2
Facilities
8.2
Food
7.1
Location
9.1
Overall 8.9 Excellent
Based on 687 reviews
All
All
Families with older children
Families with young children
Couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.3
Comfort
9.2
Facilities
8.2
Food
7.1
Location
9.1
Cleanliness
8.0
Comfort
8.5
Facilities
7.0
Location
8.5
Overall
7.5
Cleanliness
6.7
Facilities
3.0
Food
3.0
Location
6.7
Overall
9.2
Cleanliness
9.3
Comfort
9.1
Location
9.0
Services
8.8
Staff
9.1
Cleanliness
9.5
Comfort
9.1
Facilities
9.2
Food
8.5
Location
9.0
Cleanliness
9.4
Comfort
9.3
Location
9.4
Services
9.1
Staff
9.3
Cleanliness
9.3
Comfort
9.1
Facilities
10.0
Food
10.0
Location
9.0
Cleanliness
9.3
Comfort
9.2
Facilities
8.2
Location
9.1
Overall
8.0
Cleanliness
9.2
Comfort
9.1
Location
9.1
Services
8.9
Staff
9.1
Excellent8.8
Pros: Staff was amazing! So helpful!
Cons: Location was just ok.
Excellent10.0
Excellent8.0
Excellent10.0
Excellent10.0
Pros: Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
Excellent9.7
Excellent9.4
Excellent10.0
Okay5.7
Pros: Staff
Okay5.4
Pros: Location
Cons: At £513 per night for a club room and the cramped breakfast space this is really not good value for money. I guess it is more suited to bull buy tours who seemed to consume the hotel than a business traveler.
Mediocre3.7
Cons: I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Excellent9.7
Pros: Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
Good6.5
Pros: Beautiful hotel Nice location Friendly staff Delicious food till late
Cons: Room/ bathroom windows does not isolate street noise. They have to look at this matter seriously. As it’s bringing the rate and experience to a lower level.
Excellent10.0
Pros: We thoroughly enjoyed our state at The Conrad Hilton. The location was perfect and the staff very accommodating and friendly. I loved the fact that the underground station was direct across the street, so no need to cab or uber in from the airport. Such easy access to whatever we wanted to see and go, the entire time we were there.
Cons: There was nothing that we didn't care for during our stay.
"Located in London City Centre, this hotel is within a 10-minute walk of St. James Park, Westminster Abbey and Houses of Parliament. Churchill War Rooms and Buckingham Palace are also within 10 minutes. St. James's Park Underground Station is only a 2-minute walk and Victoria Underground Station is 9 minutes. "
Cleanliness
9.3
Comfort
9.0
Facilities
8.7
Food
6.5
Location
9.5
Overall 8.9 Excellent
Based on 250 reviews
All
All
Families with older children
Families with young children
Couples
Mature couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.3
Comfort
9.0
Facilities
8.7
Food
6.5
Location
9.5
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
10.0
Overall
8.6
Cleanliness
9.2
Comfort
8.9
Location
9.3
Services
8.7
Staff
9.1
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
8.7
Facilities
9.0
Location
9.7
Overall
9.1
Cleanliness
9.5
Comfort
9.2
Location
9.6
Services
9.1
Staff
9.4
Cleanliness
9.5
Comfort
9.1
Location
9.7
Services
9.0
Staff
9.2
Cleanliness
9.0
Comfort
8.7
Facilities
8.2
Food
6.5
Location
9.6
Cleanliness
9.2
Comfort
8.7
Location
9.5
Services
8.6
Staff
9.2
Excellent10.0
Pros: The staff was super friendly and helpful.
Excellent8.0
Excellent8.8
Excellent9.1
Pros: We loved the hotel. Our only "but" was the size of our room; it was a superb room in every way but size. I found out later that this is their standard room; we could, however, upgrade to any of an assortment of bigger rooms or suites for a fee. Since there were none available, we didn't get to check these out. Our rate included breakfast which was splendid, with a large variety of both cold and hot items. We highly recommend it. We will definitely return to St. Ermin's on our next trip to London.
Excellent9.4
Excellent9.1
Pros: Convenient location - 8 mins walk to Westminster Abbey / Big Ben, 12 mins to Trafalgar Square, 15 mins to Buckingham Palace. Overall comfortable facility, very well appointed. Quality and variety of breakfast buffet options was excellent. Staff service was exceptional!
Cons: Soft mattresses end up with low spots, which is tough for people that require more back support. Bed in my room had such low spots on both sides. Narrow bath tub was a bit slippery to stand in, step out of without a convenient grab handle for balance.
Excellent9.6
Excellent10.0
Good6.2
Pros: Good location comfortable room
Cons: The curtains did not open the room faced to construction The toilet button should be pressed several times to stop flushing No mineral water in the room Looks like it needs renovation No vegetables in buffe breakfast
Excellent10.0
Pros: Everything was wonderful. A delightful experience. The location is perfect and the ambiance is outstanding. We loved the restaurant.
Cons: Perfect
Excellent9.7
Pros: Beautiful boutique hotel but also good for families. Breakfast included for Marriott platinum. Drinks every afternoon. Dining room has good food.
Cons: Rooms are smallish. No drawers, lacks space in bathroom for toiletries. At the moment there is a lot of construction so request courtyard view.
Excellent10.0
Pros: Amazing breakfasts, lovely happy hours on the front porch, free icream bar in the summer. Excellent location
Cons: There is not enough drawer space to unpack
Excellent10.0
Pros: We were treated very well by all of the staff. The concierge, Juan, was extremely helpful and thorough. We tried high tea for the first time and it was terrific. Well worth the price. We would love to stay at St Ermin's again when we return to London.
Cons: The internet worked for my husband and my daughter, but not for me. I believe it may have been an issue with my phone, though
Excellent10.0
Pros: Beautiful hotel; excellent service; great breakfast; nice gym; 2 min walk to St. James's Park tube station
With a stay at St. James' Court, A Taj Hotel, London, you'll be centrally located in London, within a 10-minute walk of Buckingham Palace and Westminster Abbey. Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. This hotel has 17 meeting rooms available for events.
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Food
10.0
Location
9.4
Overall 8.8 Excellent
Based on 3,724 reviews
All
All
Families with older children
Families with young children
Couples
Mature couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Food
10.0
Location
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.3
Cleanliness
9.1
Comfort
9.0
Location
9.4
Services
8.7
Staff
9.2
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.5
Food
10.0
Location
9.2
Cleanliness
9.1
Comfort
9.0
Location
9.5
Services
8.8
Staff
9.2
Cleanliness
9.0
Comfort
8.8
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Facilities
8.6
Location
9.3
Overall
8.4
Cleanliness
9.0
Comfort
8.9
Location
9.3
Services
8.7
Staff
9.2
Excellent10.0
Excellent10.0
Excellent9.1
Pros: The beds were comfortable and the breakfast was sumptuous
Cons: The rooms were bit small
Good6.0
Pros: The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
Excellent10.0
Excellent9.1
Pros: Loved the staff, loved the room, and over all loved the location and how close it was to the Tube, Buckingham palace and Westminster Abbey.
Cons: Our room was next to the laundry room so when we slept in we heard them slamming the door continuously
Good6.2
Pros: Wonderful location.
Cons: Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
Excellent9.6
Pros: Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
Excellent10.0
Pros: location, ambiance, service
Excellent9.4
Pros: Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace.
Cons: First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
Excellent9.1
Pros: Bedding Staff Room Service Towel warmers Restaurant Concierge
Cons: The service in the bar was a bit slow. The gym was small - but well appointed
Good6.8
Pros: Bed super comfy , location is good . Staffs are very friendly !
Cons: The room we have stayed (room 434) in a terrible condition . Need serious remodeling .Nothing like they posted on the internet . The draw of night stand is very dirty , lots of crumbs . Feels like three stars only .
Excellent9.3
Pros: Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
Excellent10.0
Pros: This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable.
Cons: The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
Excellent9.7
Pros: The food was delicious! Breakfast consisted of Indian food and your traditional English breakfast. I am a vegan so I was very happy with the Indian food choices. The wait staff at the Hampton Bar was top notch. We never had to wait for anything. All of the staff were friendly and helpful.
Cons: There was a lot of construction happening across the street when we visited, but that is no fault of the hotel. Our room was not facing the street, so it was not a disruption.
Excellent9.4
Pros: Beautiful! architecture,colours and style. You are made to fill very special when visiting.
"Located in London City Centre, this hotel is within a 10-minute walk of Westminster Abbey, Houses of Parliament and Churchill War Rooms. St. James Park and Big Ben are also within 10 minutes. St. James's Park Underground Station is only a 3-minute walk and Westminster Underground Station is 8 minutes. "
Cleanliness
9.1
Comfort
8.8
Facilities
9.2
Location
9.7
Overall
9.6
Overall 8.8 Excellent
Based on 1,668 reviews
All
All
Families with older children
Couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
9.1
Comfort
8.8
Facilities
9.2
Location
9.7
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.8
Location
9.7
Services
8.6
Staff
8.8
Cleanliness
7.6
Comfort
9.0
Facilities
9.0
Location
8.3
Overall
9.3
Cleanliness
9.1
Comfort
8.9
Location
9.7
Services
8.6
Staff
8.9
Cleanliness
9.1
Comfort
8.9
Facilities
9.0
Location
9.7
Overall
10.0
Cleanliness
9.0
Comfort
8.8
Location
9.6
Services
8.4
Staff
8.9
Cleanliness
9.0
Comfort
8.8
Location
9.6
Services
8.3
Staff
8.8
Excellent10.0
Excellent10.0
Pros: Loved this hotel! Great location near St James Tube and short walking distance from Westminster Abbey. Room was beautifully decorated and included very comfortable bed and well stock refrigerator with complimentary beverages! Staff checked on us shortly after checking in with complimentary chocolates! Breakfast was included and delicious. Hotel kept luggage in a secured room after I checked out to allow me to sight see a little more! Great Staff! Great Accommodation! Highly recommend this hotel, and I will stay there again myself.
Excellent9.0
Pros: Close to Westminster Abbey and Big Ben. Good restaurants around it. Taxis are easy to find.
Cons: Bathrooms are small but you ate in Europe.
Excellent8.2
Pros: Right in the heart of London....easy to get anywhere throughout the city on foot or by tube in this location! Also, nice to have a pub attached to the hotel for any late-night food/drinking needs a traveler may have throughout their stay.
Cons: There was some overnight/early morning noise in the alley adjacent to the hotel - seems like there is a recycling facility where lots of bottles can be heard being transferred from trucks to holding bins - not the hotels fault, but woke us up early a on a few of our days there.
Excellent10.0
Pros: The Sanctuary House Hotel is a gorgeous centrally located hotel--2 blocks from Westminster Abbey. The rooms are clean and have lots of special little amenities that really make the stay that much more fun. The staff is very courteous & helpful. They went the extra mile to help us with everything we requested. I would highly, highly recommend this hotel.
"Located in London City Centre, this luxury hotel is within a 10-minute walk of National Gallery, Churchill War Rooms and London Eye. Westminster Abbey and Houses of Parliament are also within 10 minutes. Embankment Station and Charing Cross Underground Station are within a 5-minute walk. "
Cleanliness
8.9
Comfort
8.8
Facilities
9.3
Food
10.0
Location
9.6
Overall 8.7 Excellent
Based on 2,704 reviews
All
All
Families with young children
Couples
Mature couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
8.9
Comfort
8.8
Facilities
9.3
Food
10.0
Location
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.5
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
9.6
Services
8.5
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.5
Facilities
8.8
Food
10.0
Location
8.5
Cleanliness
9.0
Comfort
8.8
Location
9.6
Services
8.5
Staff
9.0
Cleanliness
9.0
Comfort
8.9
Facilities
8.0
Location
9.5
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Facilities
9.4
Location
9.5
Overall
9.5
Cleanliness
8.7
Comfort
8.5
Location
9.4
Services
7.9
Staff
8.6
Excellent10.0
Excellent9.7
Excellent10.0
Pros: The room was very nice and quite comfortable. The staff was very attentive and accommodating.
Excellent10.0
Pros: Service and staff were exceptional. Made us feel special and very welcome.
Excellent8.5
Pros: Good service Great location
Cons: Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
Excellent9.7
Excellent10.0
Excellent9.7
Excellent9.7
Excellent9.6
Pros: Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint.
Cons: Nothing.
Excellent8.0
Pros: Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.
Cons: I asked for an early check in which wasn't possible and I understood this. However, when I returned at the regular check in time, the receptionist without checking with anyone, insisted the room still wasn't ready. Had to ask for the manager, who after checking with housekeeping, found the room was ready. Receptionist was not happy at being contradicted and was less than pleasant for the rest of the check-in process. Not offered breakfast discount on check-in so would have paid substantially more if I hadn't found out about the discount by accident. Stayed two nights. Mini-fridge was not restocked the second day. Took 45 minutes to get a bucket of ice and then felt guilty for asking for it when we found out the poor guy doing room service was the only one on duty. Seems like the hotel needs to amp up the staff numbers to provide the five star service you're paying for.
Excellent9.7
Cons: Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Excellent9.7
Pros: Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west.
Cons: Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
Excellent10.0
Pros: The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again.
Cons: For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
Excellent10.0
Pros: Beautiful hotel in an excellent location & very historical Staff are wonderful, great breakfast & we had a room facing the Thames & the London Eye.
Cons: Nothing, all was perfect!
Good7.7
Pros: Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam.
Cons: Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.
"Located in London City Centre, this eco-friendly hotel is steps away from Charing Cross and The Strand. Trafalgar Square and National Gallery are also within 5 minutes. Charing Cross Underground Station and Embankment Station are within a 5-minute walk. "
Cleanliness
8.5
Comfort
8.3
Facilities
9.2
Location
9.7
Overall
9.0
Overall 8.4 Excellent
Based on 2,561 reviews
All
All
Families with young children
Couples
Mature couples
Young couples
Business
Groups
Solo travellers
Business travellers
Cleanliness
8.5
Comfort
8.3
Facilities
9.2
Location
9.7
Overall
9.0
Cleanliness
8.3
Comfort
10.0
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
8.5
Comfort
8.3
Location
9.8
Services
8.1
Staff
8.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
9.5
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
8.6
Comfort
8.4
Location
9.7
Services
8.1
Staff
8.6
Cleanliness
8.4
Comfort
8.2
Facilities
9.0
Location
9.7
Overall
9.0
Cleanliness
8.4
Comfort
8.2
Facilities
9.6
Location
9.5
Overall
9.2
Cleanliness
7.9
Comfort
7.8
Location
9.4
Services
7.3
Staff
8.1
Excellent10.0
Pros: Beautiful hotel centrally located in the heart of London's biggest attractions. Loved the ability to walk everywhere without ever needing a taxi. Wonderful stay and would recommend to close friends and family.
Excellent10.0
Excellent10.0
Pros: This hotel is "THE" place to stay. Location-Staff-Amenities-Location!!! Excellent location to walk around London en"Joy"ing the sites. Looking at the map you will immediately realize this is a premium place to anchor your rest area. A mere 100 yards from the Charing Cross tube station, this hotel offers a more quiet locale compared to the Piccadilly area (only 1 stop away on the tube). Before I was able to ask for an early check-in the front desk professional politely stated, "If you and your family would like, you may check-in now (at noon--3 hours early!!!). After flying on a 7 hour red-eye inbound these words golden to our bodies. This unexpected blessing let us rejuvenate with a 30 minute nap before we laced up our walking shoes. Without a doubt, this proved to be 'the most invaluable" act of kindness from the staff. According to our Fitbit we then walked over 20,000 steps and 10+ miles taking nearly 500 pictures and fondly did so with smiles--no way we could have done this without that early check-in and needed pre-rest I visited for a quick 24 hours trip (with 2 teenage kids) to gain intel for when rest of family comes so we'll be squared away. Fantastic experience! Please do yourself a favor and simply stay at the CQ Trafalgar Square. Now go to the next item on your travel checklist--the place to stay is solved. Lastly, remember that when writing and reading reviews, we cannot and should not evaluate others in their actions by using "our intentions" as the litmus test to criticize their performance. Translation: If I can only make porridge or PB&J's, I have no authority to critique one who "is" a chef but has different taste buds than my own. Enjoy your trip to this great city wherever you decide to stay and remember the reality of your trip--you are there for the city not the hotel. If anything is less than you believed prior to arrival, simply have a nicer dinner when you're out and bring the staff back a little sweet treat. Your act of kindness will be passed onto a future guest at the hotel. Be Well and Safe Travels :)) PS. Review written by a man with 34 years of worldwide travelling experience...and 11 more to go until retirement. Enjoy the people first, and human made structures second. Blessings.
Cons: This box should be empty. CQ Trafalgar Square performed outstandingly and the owners of this hotel should be commended for their ability to not only acquire a premier property for travelers visiting the great city of London and but more so for accomplishing the most difficult task in any business--employing caring humans to transfer customer service models and ideals into memorable experiences for the traveler. Well done CQ Trafalgar Square...well done.
Excellent8.5
Excellent8.5
Pros: The location. Three building away from the underground. Walking distance to ChinaTown and SOHO. Also walking distance to London Eye and Parliament building. Had nearby restaurants, coffee shops and bars
Cons: Air conditioning not good enough for summer time. Shower somewhat small
Excellent8.0
Pros: Convenient & central location , very comfortable
Cons: Customer service needs to improve
Excellent9.4
Pros: Decent sized rooms for London. Clean and well run. Very close to Embankment tube station.
Cons: Slightly touristy part of town.
Excellent8.5
Pros: Location is fabulous for tourists and the room seemed pretty clean. I did my own wipe-down with wipes and there wasn't much left behind.
Cons: Maid didn't replace my washcloth even though I purposely left it on the floor to indicate that I wanted a new one. Room was small and the view from the window was nothing but a wall.
Excellent10.0
Pros: Great location and helpful staff. The staff helped answer all our questions including how to get to heathrow when we were leaving and all the roads were closed do to a marathon downtown.
Cons: I really can't think of anything we didn't like with this trip. The staff was very helpful from the time we arrived until we left. The location was close to everything we needed.
Excellent8.5
Pros: Location, and the business library is a great place to do work or have a quiet meeting. Wifi in the library is excellent, but not so good in the rooms. The employee's are very helpful and nice to deal with.
Cons: The cost per night is high but it is actually cheaper than others close by given its location. Had to move rooms as wifi in some rooms is very sketchy.
Excellent8.8
Pros: Staff was friendly, professional, and responsive. Clean, quiet, and modern rooms with big screen TV. Beds are comfortable and relatively new. We were able to check in early for a reasonable fee.
Cons: Bathroom had no ventilation and you have to prop open the door to clear the moisture after a shower.
Excellent10.0
Pros: Hotel was great. Specifically, Christina at the Apron restaurant was wonderful. Courteous, polite, professional and sweet, she made my dining experience pleasant and delightful. I would hire her in a moment!