Hilton on level one. NOT Hilton quality in the room.
The lobby, check in, restaurants, and sitting areas are generous and pleasant. I chose this hotel for its convenience to the Heathrow Express train and local underground lines, and it did nit disappoint. There is also a lovely canal nearby with restaurants for breakfast, lunch, dinner, or a beer. In the lobby, the customer service was world class.
Our room was in the Tower, an older part of the hotel. I specifically booked Hilton because I wanted excellent quality beds and a room comfortable for my elderly mother. The room was tiny, with a dangerously high step into and out of the combination bath/shower. The beds were of poor quality with creaky springs. The mini fridge did not work. This is acceptable for a budget tourist hotel, but this room severely degrades the Hilton Brand. It should not be sold under the Hilton flag. My mother and I independently compared the room to a Motel 6. If you stay here, request a room in the newer portion of the hotel. Hopefully it's better.
Rooms way to expensive for the quality. Rooms old, air-conditioning broken and stinky
central location, clean room
Rooms could be better
Location, nice reception
Rooms could do with a revamp, breakfast buffet was very busy with things running out and people being messy
After doing online check in with room numbers allotted to me, my one of the room was allotted to someone else. This is ethically wrong. I had booked the hotel with extended stay but checked out the next day.
Very comfortable beds location was a little far from downtown
Our stay at HILTON Metropole
The Hotel is well located, close to the underground (important in London), the staff is wellcoming and friendly.Rooms are ok, nothing fancy but clean and comfortable.
Breakfast is poor, and cheap... needs to be improved..
Shower was broken when we got into room, though they did send someone rather quickly to get it fixed. Also bar was understaffed and had long wait times.
Very close to 3 Underground stations.
Guests will appreciate the central location and luxurious conveniences of the Hilton London Metropole - especially after its 2013 makeover that nearly doubled the size of the lobby, upgraded the 42 conference and meeting rooms, and added two restaurants. The 1,054 guestrooms are among the largest in London, and upgrading to an executive room or suite grants guests access to the Executive Lounge for a complimentary breakfast and refreshments throughout the day. Ideal for Business Travelers The Hilton London Metropole is one of Europe's largest conference hotels and aims to please business travelers with amenities like WiFi in public areas, a full-service business center, secretarial services, and three bars - the Whisky Lounge, Sports Bar, and EDG Bar & Lounge - for toasting to a hard day's work. Additional facilities include a fitness center with heated pool, sightseeing tours, and two restaurants. Guests can take in panoramic views of London while enjoying Asian fusion food at Minako at the Met, or savor Mediterranean dishes at the Fiamma Restaurant. Minutes from the Tube The Hilton London Metropole is in the Westminster area of London. A number of attractions are within a 15-minute walk of the hotel, including Hyde Park, Madame Tussauds, Bond Street, and the West End theater district. Edgware Road and Paddington station are also nearby, which are ideal for catching the Heathrow Express to the airport.
Based on 11,579 reviews
Value for money
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