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Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"

Pros: "The crew amazing. Food was great"
Cons: "Nothing"

Cons: "The person who assisted me to check in didn’t even know about Global entry..."

Cons: "Check in and apps stuck in 80'"

Pros: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Cons: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Everything was great"
Cons: "Lower the price"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"

Cons: "Please contact me immediately!"

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Spoke english"

Pros: "even though middle seat, there was enough leg room to rest comfortably."

Pros: "We had a 4,5 hours delayed.. :("

Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."

Cons: "BA flight with poorer screens and food than JAL"

Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."

Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Hostesses were very nice. Lot's of room in aisles."
Cons: "Food was okay. Not a great choice of movies."

Pros: "The legroom is comfortable for a tall person."

Cons: "turbuance"

Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."

Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."

Pros: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."

Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."

Pros: "Everything bad"
Cons: "Bad customer service, I don't speak English good , can't understand them jet blue"

Pros: "Arrived on time"
Cons: "Slow check in at the airport"

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"

Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"

Pros: "That it was comfortable."

Pros: "Everything was perfect - crew, food, service, comfort, entertainment."

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "Staffs areattentive"
Cons: "Chair space so limited"

Pros: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."

Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."

Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."

Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."

Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."

Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."

Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."

Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"

Cons: "too little legroom seating is designed shorter legged Japanese"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Customer service was awesome and the food was good"

Pros: "Politeness of staff, cleanliness, promptness and efficiency."

Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "Attentive crew !"

Pros: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Cons: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."

Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"

Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"

Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."

Pros: "Crews and services."
Cons: "My seat."

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Pros: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Cons: "No complaints, I would say....ANA the best,!"

Pros: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Cons: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"

Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "everything."

Pros: "Flight attendants were incredible!"

Pros: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."

Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."

Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"

Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."

Pros: "Staff very friendlym Flight was on time."
Cons: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."

Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"

Pros: "Excellent, polite service, very comfortable seats."

Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Great service"
Cons: "Interior show signs of aging"

Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"

Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."

Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Pros: "The staff are friendly and helpful. The seat is very comfy"
Cons: "Nothing"

Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."

Pros: "Great customer service and very kind staff!"

Pros: "All staff were very helpful and polite!"

Pros: "Love the service provided by the flight crews. The landing was smooth and quick."
Cons: "Flight was delayed and the crew announced the same thing about it twice."

Pros: "Very comfortable"

Pros: "crew was very polite and everything was smooth."

Pros: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Cons: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."

Pros: "The middle seats were seperated, so I had my own arm rests"

Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."

Pros: "The flight got me home."
Cons: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Cons: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."

Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."

Pros: "Service and so much free drink."
Cons: "Nothing"

Pros: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Cons: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."

Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."

Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."

Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"

Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."

Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"

Pros: "The service, foods , sack ,"

Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"

Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"

Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "I like everything in Singapore airlines"
Cons: "Nothing"

Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Cons: "My moslem meal selection wasn’t provided onboard"

Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."

Pros: "Got bumped to Business Class"

Cons: "I liked everything"

Cons: "Nothing"

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Cons: "The toilets were a little unsanitary."

Pros: "Good air line. Threat you well, enough food very good service."

Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."

Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."

Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."

Pros: "Excellent service"
Cons: "Very poor on board entertainment"

Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Pros: "Great experience"
Cons: "Seating arrangement was bad"

Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."

Pros: "Not much"
Cons: "Not as good as they were once"

Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."

Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."

Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Cons: "Old plane. Old in flight entertainment."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Pros: "No fuss flight but lacking that something extra"

Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Cons: "Nothing"

Cons: "Seats are tight and hard"

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."

Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."

Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"

Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."

Pros: "Nothing"
Cons: "Need improvements"

Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."

Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."

Pros: "Great service, as always. Very comfortable flight."
Cons: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"

Cons: "Headphones- only one channel."

Cons: "Entertainment on the Boeing 777 suffered from access problems"

Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."

Pros: "Staff were fantastic."
Cons: "Better movies please."

Pros: "Seats are great!"
Cons: "The food options were not that good this time."

Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."

Cons: "too hot called groups too fast for boarding"

Pros: "Everything was good - food, entertainment, on time."

Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"

Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."

Pros: "everything"
Cons: "Nothing"

Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"

Pros: "quick eficient"
Cons: "long flight"

Pros: "Movies collections, friendly staffs"

Pros: "Incredibly attentive service"
Cons: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"

Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."

Pros: "Landing and botding is safe"
Cons: "...."

Cons: "The online check in system was down so we all had to line up to check in."

Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."

Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."

Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."

Cons: "We could not watch anything as my wife and my screen did not work."

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"

Pros: "Nothing at all"
Cons: "Everything"

Pros: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."

Pros: "Good service, plenty of entertainment options, modern aircraft."

Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."

Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."

Cons: "Not enough check in desks operating - very long wait"

Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."

Pros: "Crew Boarding"
Cons: "Food Not so comfy"

Pros: "On Time good service"
Cons: "Serving alcohol on board"

Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."

Cons: "Not much of space in aircraft"

Pros: "boarding was okay"
Cons: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."

Pros: "flight itself"
Cons: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"

Cons: "The food is good k"

Cons: "horrible dry croissant for breakfast"

Pros: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Pros: "Crew was very courteous and helpful"
Cons: "More leg room"

Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"

Cons: "service was least friendly at this part of my flight"

Pros: "The food and service."

Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."

Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Pros: "Everything"
Cons: "That it wasn’t a flight to Denver"

Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."

Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Pros: "Swiss"
Cons: "French unions"

Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Cons: "I arrived on Thursday, today is saturday and I am still without my luggage."

Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"

Pros: "All good with this 1:20 min flight."
Cons: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."

Pros: "Professional service"
Cons: "Lounge in Dublin poor"

Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."

Pros: "Kind crew and a short flight"
Cons: "Snack choices too limited, but it was great that they even had them."

Pros: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Cons: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"

Pros: "Stewards are very kind and friendly unlike those in US flights."
Cons: "None."

Pros: "Chocolate was good, a bigger piece, or 2 of them would be better"

Pros: "Fastest and most thorough service I've ever received!"

Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Pros: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Cons: "I would have loved a video"

Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."

Pros: "Crew; polite helpful and professional."
Cons: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"

Pros: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."

Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Cons: "You charge the ticket and my reservation wasn't there!!"

Pros: "Nothing"
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."

Cons: "Even one member of the crew was not very nice with my young daughters."

Pros: "The Crew was wonderful."

Pros: "Food, service"
Cons: "Room in economy"

Cons: "Same comments as above."

Pros: "Friendly flight attendants. Great food"

Pros: "We were able to purchase an upgrade at the airport -- was a great experience."

Cons: "My baggage never made it on my first flight due to a strike by Swiss airlines crew. The flight was delayed and we were told it was because there was less crew and it was taking some time to get our baggage on the plane. Due to the delay, I missed my connecting flight and was rescheduled for a flight the following day. When I went to get my checked bags, I was told they never made it on the plane and were indefinitely in the first city (Barcelona). I was told to file a complaint once I got home (US) and then they'd forward the bag to me. I did not receive my bags until 5 full days later, in which I had to call every single day and ask to place more request to move the bags from one city to the next. If I hadn't stayed on top of it, I surely would not have received my bags. Also, when I checked my bags in Barcelona, I had to pay an extra 75 Euros for having a second bag although the weight limit was not surpassed. The guy at the counter was really nice and didn't want to charge me but due to the strike, the policy was really strict on a one bag limit. That I understand, but I did file a complaint and request to be refunded that 75 Euros since the service that I paid for was not completed on their end until 5 days later. I'm really hoping they refund me but not gunna bet on it."

Pros: "Crew member Tania Galic was very helpful"

Pros: "Good was OK and crew were super attentive"
Cons: "On my return ticket from Vancia to SFO staff at the counter forced me to check in my carry on because it was 1 inch wider than the super narrow box and 11 kg instead of 8 kg which is allowed. However in the inbound trip SFO Valencia l was able to carry the very same carry one with the same weight on the plane. First, it's not acceptable to limit carryon to 8 kilograms for trips including transatlantic segments. I fly a lot with Delta / air France and they have higher limit as it should be. And second, criteria should be applied consostently across Swiss. Why is it no problem from SFO to Velalencia, but it is a problem from Valencia to SFO? Also, online check-in is horrendous and unacceptable in this day and age. SUPER slow and cracked a couple of times on my mobile device"

Pros: "Clean aircraft, good leg room, and friendly service"
Cons: "Nothing"

Pros: "Great flight"