|Flights arrive in||London Heathrow|
|Flights depart from||Adelaide|
|Airlines||Malaysia Airlines, Cathay Pacific, Etihad Airways, China Southern|
No onboard entertainment
Excellent as well!
Everything good as well.
They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline
New plane and spacious.
No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it.
The pre boarding security was a mess and poorly managed in Kuala Lumpur.
Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule.
I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat.
This flight is very comfortable and on time.
Nothing I didn't like
pilot’s operation of the plane is very good
there’s not enough snacks/food
We were lucky to get the last row where there are just 2 seats.
Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes.
Not much - perhaps that we had booked the last row and only had two seats together
The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him.
Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv.
No hassle at airport check in. All good
For some reason both ways I couldn't buy a seat and couldn't check in online. The way to Thailand I ended up with a middle seat because of that. And on the way back. After trying online and tried calling China southern. I finally got someone that speaks Thai to do it for me and reserve a window seat. I tried calling and pressing 3 for English and no one ever picked up. Very disappointed
Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!
Amenties kit was below par
Very nice comfortable seats in business and wonderful FA. This was a short connection so i was nervous what to do as ive never been to guangzhou before...but they met me at the departure stairs, another person guided me thru all the steps to security and it was great! No line at security so i was thru fast...very impressive airport and china southern
No vip bus for businessclass, we waited a long time, poor organization. Flight delaye of 30 minutes. Then nine of my luggage arrived in manila!! Very bad! The baggage agent couldnt tell even where the bags were at...very poor organization. Finally got the bags de,ivered the next day but no compensation...im unimoressed with this asoect of china southern..poorly done
I called the airline phone number many times but no one answered the call. I might not book the air ticket next because of this. Other than that, the overall service is good.
The airline website is terrible and misleading. I paid for an extra long leg seat but chose a regular seat because the website didn’t indicate it clearly. I ended up losing my money and sat at the compact seat.
When we landed Guangzhou, the polit’s landing was amazing.
The food was horrible this time. Only had two meals, some had three meals. They are suppose to feed you before you land, but only some had three meals. Maybe it’s time to consider free WiFi. It’s such a long flight.
Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine
The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We
Etihad aircrafts Etihad crew
Indian chech in employee
No hassle at airport check in. All good
Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again.
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