Guest reviews
Overall rating
8.0
Excellent
Based on 20,274 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
8.0
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Turkish Airlines traveller reviews
Pros
"Food good, good service ."
(in 322 reviews)
"Clean plane; timely; good food."
(in 563 reviews)
"Food and entertainment were excellent!."
(in 96 reviews)
Cons
"Worst customer service and worst experience."
(in 63 reviews)
"Over crowded, no leg room"
(in 72 reviews)
"Seating in Economy class is terrible."
(in 24 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
leg room
food was good
business class
great service
short flight
food and entertainment
best airline
great entertainment
crew was friendly
movie selection
seats were comfortable
crew and food
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10.0
Fantastic safety video
Pros: Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world.
review from
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2.0
Flight was cancelled by Turkish airlines. We waited in line for 6 hrs
Cons: Dismal customer service
review from
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5.3
Delayed
Cons: I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening.
review from
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10.0
Great experience on Turkish Air
Pros: Everything! Food was amazing!
review from
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6.3
Pros: They lost my luggage and no one knows where it is!
review from
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3.3
Cons: The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money
review from
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7.0
announcing poor
Pros: no clear on when to go
Cons: check in delay
review from
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10.0
Pros: Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats
Cons: Business class gets only one small lavatory.
review from
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10.0
Pros: Food and service in business class were exceptional.
Cons: Lie-flat seats hard as plank boards!
review from
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10.0
Brilliant Food and quick flight
Pros: I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines.
review from
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10.0
I love Turkish Airlines
Pros: I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful.
review from
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6.6
Not as good as usual
Pros: The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride.
Cons: The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish.
review from
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10.0
Fantastic safety video
Pros: Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world.
review from
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10.0
Great experience on Turkish Air
Pros: Everything! Food was amazing!
review from
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10.0
Pros: Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats
Cons: Business class gets only one small lavatory.
review from
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10.0
Pros: Food and service in business class were exceptional.
Cons: Lie-flat seats hard as plank boards!
review from
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10.0
Brilliant Food and quick flight
Pros: I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines.
review from
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10.0
I love Turkish Airlines
Pros: I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful.
review from
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7.0
announcing poor
Pros: no clear on when to go
Cons: check in delay
review from
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6.6
Not as good as usual
Pros: The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride.
Cons: The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish.
review from
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2.0
Flight was cancelled by Turkish airlines. We waited in line for 6 hrs
Cons: Dismal customer service
review from
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5.3
Delayed
Cons: I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening.
review from
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6.3
Pros: They lost my luggage and no one knows where it is!
review from
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3.3
Cons: The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money
review from
Flight status
Turkish Airlines route map
Top flight routes
Top airports served by Turkish Airlines
- Istanbul Ataturk & other airports Airport (IST)
- Ankara Esenboga Airport (ESB)
- Istanbul Sabiha Gokcen Airport (SAW)
- Izmir Adnan Menderes Arpt Airport (ADB)
- Antalya Airport (AYT)
- Auckland Intl Airport (AKL)
- Singapore Changi Airport (SIN)
- Panama City Tocumen Intl Airport (PTY)
- New York John F Kennedy Intl Airport (JFK)
- Trabzon Airport (TZX)
- Toronto Pearson Intl Airport (YYZ)
- Adana Airport (ADA)
- Moscow Vnukovo Airport (VKO)
- Oslo & other airports Airport (OSL)
- São Paulo Guarulhos Intl Airport (GRU)
Turkish Airlines contact information
- TK IATA code
- +61 292 559 900 Call
- turkishairlines.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
