Daily cleaning, installation of cabin HEPA filters on flights from London
|Flights to Sydney||22h 45m|
The cheapest ticket to Australia from London found in the last 72 hours was $1,004 one-way, and $1,106 round-trip. The most popular route is from London to Sydney, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $779.
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Scores according to KAYAK customer reviews
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "Super good crew."
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Cons: "I think the food in our flight was not that good.."
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Cons: "Better food, better selection movies"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "Food, service"
Pros: "Food, service"
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Very attentive and super awesome crew."
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "Great service"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "Great flight amazing service"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Cons: "The video screens need to be upgraded"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Spacious, comfortable seat"
Pros: "Excellent Cabin services."
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally."
Cons: "Food could’ve been better."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "All great experience!!!"
Cons: "Very happy on Doha to ORD"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "Seat comfortable"
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Pros: "nice crew, great service"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Pros: "On time. No problems"
Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."
Pros: "seat was great"
Cons: "flight attendant should be nicer"
Cons: "TOOO long."
Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Pros: "Food was excellent. Service was excellent."
Cons: "Entertainment was limited."
Pros: "Older plane Older entertainment system"
Cons: "Older plane Older entertainment system"
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "The service on board is excellent"
Pros: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Cons: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Cons: "Screaming children; not the airliners fault"
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Pros: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Cons: "qatar airlines has some old airplanes foods are not good"
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pros: "Nothing really"
Cons: "Food was really bad might as well have junk food."
Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "The entertainment was great."
Pros: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Cons: "Be more clear when explaining charges and fees including taxes"
Pros: "Very nice crew."
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Pros: "Crew was amazing and aircraft was brand new."
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Pros: "Comfortable seats, nice entertainment and food"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Pros: "Very pleasant and helpful"
Cons: "All good"
Cons: "Improve cabin comfortable"
Pros: "Crew were great! Emergency exit was great too"
Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."
Pros: "The ecperience"
Cons: "Food was poor"
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Cons: "Crew some times get angry and work without passion"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Pros: "Great food and entertainment and the service was exceptional."
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Everything. Nothing negative."
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was forgotten and when I asked for it I received dried red cabbage and a dried up tomato and a grated carrot and something I didn't know what it was. The bread was not gluten free on this meal so I couldn't eat it. Unlike the first leg of my journey this meal didn't have my name or seat number on. I feel like it was put together once I asked where my meal was. Snacks offered but not gluten free so was very hungry from previous flight."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Pros: "I was upgraded to business class. Very nice"
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Pros: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Pros: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Cons: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Pros: "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
Cons: "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."
Cons: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Pros: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Cons: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "Timing, service, comfort"
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"
Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"
Pros: "Good space"
Cons: "It's unfortunate that when you order a special meal you dont get your drinks until after you have eaten your meal. and if you end up waiting then you end up having a cold meal. It would be great if this could be changed"
Cons: "There was only one hour of wifi, seriously? I mean Dubai is one of the nicest airports but maybe whats necessary is to be able to cater and not just put up even more redundant shops which lack people. People are traveling and might actually need to be in contact especially since flights are so spaced out"
Pros: "All was good"
Cons: "Nothing was amiss"
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pros: "Food and seat and entertainment"
Cons: "Check in time is too early (at least 90 hours before departure) Not part of sky team or star alliance"
Pros: "Great crew & good complimentary food"
Cons: "More seat pitch"
Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Pros: "Wonderful on board service from the crew"
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Cons: "Only two options for dinner is very few options."
Cons: "Delayed flight."
Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Cons: "Swiss precision"
Cons: "45mn late"
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "crew are well trained"
Cons: "chicken dinner was not tasty at all"
Cons: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Cons: "It was delayed"
Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"
Cons: "The seats were uncomfortable, smaller aircraft"
Pros: "On time performance with better than average crew with standard service"
Cons: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."
Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Cons: "30 mins late both ways"
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "Swift ride - no frills- the chocolate square was delicious."
Cons: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Cons: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"
Pros: "Excellent service, comfortable, clean, on time."
Cons: "1h45 departure delayed with no compensation."
Cons: "Very rough landing. They dropped plane 5 or 6 times minutes before landing almost puked my guts out"
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Cons: "Small spaces between seats"
Pros: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Pros: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Cons: "smooth & efficient friendly crew"
Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Cons: "Not enough leg room"
Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Pros: "Boarding was quick and good"
Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "More varieties of whisky on board"
Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Pros: "on time."
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "Everything was on time and efficient."
Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Pros: "The short wait for departure."
Cons: "The long complicated walk to the gate...."
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The counter staff in Heathrow was great"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Good attitude"
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "Fast and efficient boarding"
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "crew at the gate really excellent"
Cons: "usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers"
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Airlines flying from London have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London
Masks required on board, masks provided on flights from London
Social distancing seating
Middle seats unavailable to book on flights from London
Testing for antibodies, testing for symptoms for flights from London
Waiving of change fees. Search flexible flights from London