Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
The staff on the plane were attentive and friendly. The frustration with the cabin crew was that we were served second to special diet people. And, we were in economy section. The boarding staff was mediocre. Got scolded for requesting to sit with spouse on 14 hours long flight home. Was told they cannot break up families for us. Didn’t understand how we were denied sitting together as we are husband and wife. After many words of exchange, we were accommodated. Cleaning crew did a horrible job! Bathrooms were unsanitary or dirty from beginning of flight! Didn’t expect sparkling as its economy, but did except decent.
Headwind delayed our flight which wasn’t the airlines fault
The food wasn’t good at all. I skipped meals .
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.
The seat in economy class and legroom in Singapore airline are narrower than Korean airlines! I don’t have that comforting feeling flying with Singapore air as in the past!
Food could have been better. Too many passengers getting up and down all the time.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
I always love to travel with Garuda. Staff are great. On time. Efficient. food and drinks plentiful. pillow and blanket. But there were no live demonstrations of safety. I honestly have no idea where my life jacket is. On the way to Bali we werw not made to put on seat belts , although we were on the way back. What I hated this time was the waking of passengers after 2 hours for breakfast when it was still dark. Not sure if i will travel back to Aus on that flight again . Being welcomed with a breakfast 2 hours after shutting my eyes in the dark was Horrible and left me jet lagged after only a short flight.
Very pleased. Very professional and organized. Very clean aircraft. Efficient boarding and even a snack.
Would not fly again. Everything is sub par. Honestly not worth the price we paid. Would have rather flown Jetstar and saved the money.
Friendly flight attendants, Did not care for the food. My headphones did not work because of a faulty jack at my seat.
Entertainment was poor at best. Very old movies and tv show and not really good ones .
The planes are getting quite old, the staff are quite ok good ok thanks Garuda
I liked most things except the cabin was way too cold for most of the journey. I prepared by putting on long pants, shirt, jumper, shoes and socks. Still cold!
It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.
For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!
Good, ontime performance...hard products is somewhat out of date
I am Vegetarian also has Gluten free food. However they gave me chicken and fish which is gluten free, but i am a vegetrain and i requested crew Hindu meal vegetarian, they said they will come back. .but they never showed up even i asked 2nd time. They could have compensate. I also request airline industry to have another option Gluten Free for Vegetarin people as well. Because Vegetarin people will have gluen issue...
it was a great experience as far as business class.. but I have had better meals and wine on other airlines.. that said.. the price was a great value for what I got in return.. crew made the difference.
Check in process at the kiosk, crew in flight and overall comfort was good. Food selection could have been better. Flight from Hong Kong to Los Angeles did not have any vegetarian main course option, it was either sea food or chicken. Being a vegetarian I could only eat yogurt and fruit. Most international flights have one vegetarian main course dish which I found missing in Cathay Pacific menu.
Paid a premium a have a shorter transit time in Hong Kong, but Cathay pacific rebooked me and ended up waiting for 10 hrs in Hong Hong airport.
Great. Efficient boarding process with the face recognition. Plenty of cabin space for luggage.
Cabin crew is very helpful and nice, it is another level of service compared to Air Canada
Entertainment for kids was good. Good was terrible, needs lots of work.
The only problem I had was not being able to download my boarding passes prior to arriving at the airport. Everything else was perfect.
If I had blood clots, that window seat would've killed me for certain.
The food and service was great. You have to pay a lot for in flight Internet though which is lame.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Pillow and blanket are dirty. My son got multiple bites during the flight
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Ground crew Tried to charge us 1200 RMB -about $160 for Carry on when checking in Wuhan, they say the suitcase is too large, but it’s the standard samsonite carry out suitcase purchased at Costco and we had no issue when we travelled to China just a month ago, same airline. They Wuhan ground crew even threatened that when we layover in Xiamen, they will charge even more. Very unprofessional and caused a lot of stress. The airline really needs to investigate it.
Never got to go because of i correct information while attempting to check in
They gave incorrect visa information causing me to purchase another flight. Only to find out later there was something that could be done to work around it.
I recently flew with Xiamen Airlines and was thoroughly disappointed with the experience. To start, the seats were incredibly uncomfortable. They were cramped with minimal legroom, making it nearly impossible to find a comfortable position during the flight. This was exacerbated by the poor seat padding, which left me with a sore back and neck by the end of the journey. The food provided was another major letdown. The meals were bland and unappetizing, and it was clear that little effort was put into the quality or presentation. Even the snacks were subpar, and there were limited options for those with dietary restrictions. The airport transfer experience was terrible. The airline’s ground staff were unhelpful and disorganized, leading to long waits and confusion. This was especially frustrating when I was already tired from the uncomfortable flight. The process was poorly managed, making the entire experience stressful and inconvenient. Lastly, the in-flight entertainment was mediocre at best. The selection of movies and TV shows was outdated, and the screens were small and low-quality. The system also experienced frequent glitches, making it difficult to enjoy even the limited options available. Overall, my experience with Xiamen Airlines was far from satisfactory. From the uncomfortable seats and bad food to the terrible airport transfer experience and mediocre entertainment, I would not recommend flying with them.
The Jakarta flight was better.. We got off the plane fast. LAX to Xiamen was a slow exit. It took half and hour to disembark.
I was not allowed to board the plane if I did not buy a forward ticket after Indonesia. They said the Indonesian government would fine the airline. This was bullshit. In Jakarta immigration did not ask for this at all. I'm trying to refund the ticket. I was put in a middle seat and I asked to be put in an side seat. They wanted $45. I said NO. Later I was put in an side sest for free. On the second plane they put me in a middle seat and when I complained. They put me in the back with three empty seats. I was able to sleep. The food was okay and I got extra portions when asked. The lack of WIFI at Xiamen airport was a pain, but that's because of the Chinese government banning foreign browsers. Xiamen gets 3 out of 5. The cost was $503: LAX to Jakarta. A bargain, but you get what you pay for.
Free meals on all flights in economy. The 737´s don’t have screens so it’s a bummer. But the selection on 787´s is wide
The plane was small and a little stuffy inside the plane.
Going to Xiamen they did not offer any wine and basically offered two food choices in tin trays. Something you would expect on a domestic flight in China not a $10k business class flight. The flight attendant admitted they also stopped paying for satellite Wi-Fi; which they used to offer and now don't - without apology. Normally I am a huge fan of a non-stop but the difference between Japanese or US carriers is a large one and well worth a stop in Korea or Japan rather than pay double for no amenities at all. The plane is nice, but the experience was below par.
Once on board, everything is perfect. The young and pretty flight attendants warmly welcome each passenger and demonstrate excellent service attitudes. As passengers board one after another, the flight attendants begin to inquire about our meal preferences. I requested to see a wine list and choose a suitable red wine. She replied that there were no menus or wine lists, but she would take a photo of the red wine options on her phone and show me later. After lunch, the flight attendants began to ask about dinner arrangements. It turns out that there were only three options for dinner: seafood, chicken, and beef, exactly the same as lunch.
