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Good to know

Low season

AugustBest time to beat the crowds (5% less expensive on average)

High season

DecemberMost popular time to fly (19% more expensive on average)

Average price (return flight)

$639(avg. price over the last 2 weeks)

Good deal (return flight)

$353or less

Good deal one-way

$184or less

Top tips for finding cheap flights to Phuket City

  • Looking for cheap airfare to Phuket City? 25% of our users found tickets to Phuket City for the following prices or less: From Melbourne $353 round-trip, from Melbourne $226 one-way - $357 round-trip, from Canberra $477 one-way - $592 round-trip
  • Book at least 4 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Phuket City is August.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Phuket City flight deals.
  • Phuket Airport is unfortunately famous for its queues, particularly during security and immigration. This is worth keeping in mind when booking activities after you land, or if you’re travelling with a disability. If you are concerned about the time you might have on your feet or you’ll require additional assistance when you land, be sure to contact airport staff.
  • If you’re looking for somewhere to relax while you wait for your flight, you can purchase passes for the VIP Coral passenger lounges. The premium lounge can be found near Gate 11, offering Wi-Fi services, charging stations, food and drinks.
  • The currency in Phuket is the Thai baht. If you need to exchange some of your dollars, you will find currency exchange counters throughout the arrival and departure areas of the airport. If these are busy, most of the airport ATMs also accept foreign cards and are usually faster. However, most ATMs have a limit on how much cash you can withdraw and there is usually a transaction fee.
  • For those who need to make a call, or are looking to purchase local data to use during their stay, there are several stalls at the airport selling phone accessories as well as Thai SIM cards and data plans. There is a range of options available, some specifically created with tourists in mind.
  • Once you’re ready to leave the airport, there are a number of different options to get you to where you want to go. For those heading into Phuket City centre, look out for the bright orange Phuket Airport Bus, which stops on Phang Nga Road. If you’re looking to head straight to the beach, the Smart Bus will take you along the coast and stop at the beaches on the way.

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Top 4 airlines flying to Phuket City

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,883 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."

Pros: "Reliable service, clean cabin"

Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."

Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"

Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"

Pros: "Great seating"
Cons: "Free internet in long flights"

Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."

Cons: "Seats after 1st hr, will feel uncomfortable"

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."

Pros: "Got bumped to Business Class"

Cons: "I liked everything"

Cons: "Nothing"

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."

Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"

Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"

Pros: "Arrived"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."

Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"

Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"

Cons: "Cabin temperature was really hot."

Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."

Pros: "Not much"
Cons: "Not as good as they were once"

Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "Nothing....."

Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Cons: "Old plane. Old in flight entertainment."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Pros: "nothing"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"

Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."

Pros: "Good service"
Cons: "spicy chicken too spicy!"

Cons: "Seats are tight and hard"

Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

Pros: "got us there, efficient and effective crew."

Cons: "Didn’t even take off!"

Pros: "Tripulación muy atenta"

Cons: "Everything"

Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"

Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."

Pros: "Great service from all staff ,"
Cons: "Nothing"

Pros: "Plenty of room to move around"

Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints so far so good"

Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."

Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"

Cons: "going with RJ in the first leg"

Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"

Pros: "Very friendly service!"

Cons: "Chairs a little too small for long flights...."

Pros: "the attendants were always on top of things. One of best overall flights ever."

Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"

Cons: "Food"

Pros: "Staff were professional, food was good and seats were comfortable."

Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."

Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."

Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"

Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."

Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"

Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"

Pros: "Crew was great. Very helpful and caring"
Cons: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"

Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."

Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."

Pros: "Seating"
Cons: "Food"

Pros: "Everyone on duty!!"

Pros: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Cons: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"

Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."

Pros: "It was a good flight. I'd give it 4 of 5 stars."

Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."

Pros: "Service was very good"

Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."

Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."

Pros: "everything!"

Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."

Pros: "Flight was on time"
Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."

Cons: "Not much of space in aircraft"

Pros: "Wifi in the plane is great"
Cons: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."

Pros: "The crew was helpful and nice"
Cons: "Better seats and cost should be less"

Pros: "Top notch service and experience. Up there with EVA Air as the best I’ve ever seen."
Cons: "Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off."

Pros: "good service, nice staff, confort ok"
Cons: "food can always be improve but overall ok"

Pros: "Yes Crew were indeed amazing!"

Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."

Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."

Pros: "The crew carefull and the seat comfort"
Cons: "Cathay Pacific should be open direct rounte from SGN to MEL"

Pros: "The crew is amazing. Particularly the FA in our section was amazing."
Cons: "No outlet charging for smartphone. Only USB charging was available."

Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."

Cons: "Was not able to change my flight"

Pros: "The overall service is great for the airfare price I paid. Can’t complaint! The new plane with central air control was a great idea; it was comfortable for the duration of the ride. That being said, I would definitely use Cathay Pacific again in the future for this price range."
Cons: "The wait time to take off was WAY too long. Luckily the entertainment was available right away on the screen."

Pros: "Seat uncomfortable even though there was plenty of leg room"

Pros: "Staff very professional"
Cons: "Touch screen not working, no entertainment on entire flight"

Pros: "Cleanliness and no disruptions"
Cons: "The crew were slow to clear the food trays"

Pros: "Good food"

Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."

Pros: "Everything but the seat"
Cons: "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"

Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."

Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"

Pros: "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
Cons: "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."

Pros: "The crew is so nice!"
Cons: "Same seat selection issue."

Pros: "Little more leg room! A good flight overall"
Cons: "Flying time too long!"

Pros: "Amazing ground staff that was quick and experienced. Great choice of airport lounges. Newer plane."
Cons: "Food was very disgusting and plane was not properly cleaned."

Pros: "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
Cons: "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."

Pros: "Always in time for landing and take off always before schedule"
Cons: "Present long security questions and many times checkings at airport before departure specially from Hongkong"

Pros: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Cons: "The economy seats could recline a little more and be slightly wider for more comfort."

Pros: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Cons: "My only complaint, if I have to make any suggestions would be more leg room."

Pros: "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
Cons: "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."

Pros: "We were lucky the flight wasn't full. Had decent leg room using three seats for the two of us."
Cons: "Had entertainment without downloading the WestJet app and/or payoff for stuff."

Pros: "Crew was friendly and kind."
Cons: "No vegetarian options at all for breakfast (was either beef congee or eggs, sausage and bacon). We were not offered any options to select meal preference during online check in either"

Pros: "Tiny chocolate"
Cons: "Everything wlse"

Pros: "Overall was Ok"
Cons: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."

Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"

Cons: "Quality of the veg food.requires improvement."

Cons: "Hindi selection of movies was not good"

Cons: "Hindi movies not that many choices."

Pros: "Entertainment okay. Screen small"
Cons: "No legroom at all. And I'm not even a big person."

Pros: "Airline staff so helpful and nice, sets had loads of space, I was seated at the back of the plane when they ran out of meals before our row, I said it's fine I'll just have bread rolls but she got me their staff meals yum, air hostess was so lovely"
Cons: "None"

Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""

Pros: "Comfortable flight"
Cons: "They ran out of the most popular food by the time they served us, and we were half way!"

Pros: "The A350 aircraft"
Cons: "Flight was not long enough...."

Cons: "Boarding gate far end of airport"

Cons: "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."

Pros: "I didn't like anything"

Pros: "there an attentive airline. Good service an on time flights"

Pros: "Good food and comfortable seats . Checked in carry on for free- plus for me and my family !"

Pros: "The seats are comfortable enough though they felt dated and had less space between the seats thank Air New Zealand."
Cons: "The service was quite frankly bad. We felt as if we were in a forgotten zone between two curtains sandwiched between business and economy. There was no dedicated staff for premium economy and this may have been part of the problem. There were only six passengers in Premium economy yet at meal time our choice wasn't available. We were offered meals from economy as an option. Getting any service meant having to use the call button because the staff rarely popped in to see if we needed anything. I've never used the call button so often in one flight. Friendliness came across as a forced response to our queries and at times even that wasn't masked so well. Drinks were served in plastic cups instead of real glass (like Air NZ) and filled nearly to the top...practically a tumbler of wine. Not very classy. We were forced to use the economy toilets instead of the business ones (like Air NZ). Overall we felt that Premium Economy on Cathay was economy with a wider seat with the exception that the services was worse than our economy trips with Cathay. This was a huge disappointment especially when compared with the first leg of our trip with Air NZ which was outstanding. We are not keen to fly Cathay again but unfortunately we'll have to on the way home."

Pros: "The crew."
Cons: "Good us awful. Brought a lot if my own."

Pros: "Comfort"

Pros: "Different seat location for family of five Missing luggage"

Cons: "No entertainment facilities available even in business class"

Cons: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."

Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"

Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"

Pros: "Entertainment was good."
Cons: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"

Pros: "Direct flight"
Cons: "Bigger aircraft"

Cons: "Everything"

Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"

Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"

Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"

Pros: "On time"
Cons: "2 times flight per day"

Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."

Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"

Pros: "Nothing"
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."

Pros: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."

Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."

Pros: "Overall is great"
Cons: "None"

Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"

Cons: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"

Pros: "Air conditioning"
Cons: "Not much of a meal and serviced quick then picking up paper before finished eating"

Cons: "All good, short flight"

Cons: "Incorrect information of boarding gate."

Pros: "Retested additional blankets and got them."
Cons: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."

Pros: "Food"
Cons: "Temperature was very low."

Pros: "Peanut."
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."

Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."

Pros: "Friendly and helpful crew"
Cons: "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."

Pros: "NA"
Cons: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"

Cons: "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."

Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."

Pros: "Cabin crew, smooth flying"
Cons: "Nothing"

Pros: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Cons: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."

Pros: "I got there eventually"
Cons: "The delay"

Pros: "I like their timely service and cleanliness."
Cons: "Nothing"

Pros: "Nothing remarkable"
Cons: "Nothing unremarkable"

Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."

Cons: "The quality of the in-flight meal (noodles and fish) very poor!"

Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."

Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."

Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."

Pros: "They left on time"
Cons: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"

Pros: "On time flights, comfortable seats and good onboard service"

Cons: "Food"

Pros: "The boarding and entertainment..."
Cons: "The food... and the lack of announcement to advise us on the delay"

Pros: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Cons: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."

Pros: "Short trip 50 mins"

Pros: "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
Cons: "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."

Pros: "Everything"
Cons: "Nothing"

Read more about Singapore Airlines
COVID-19 information

Safety measures for airlines flying to Phuket City

Airlines flying to Phuket City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Phuket City

Mandatory masks

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